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Cancel Botim: The Right Way
How to cancel botim and reclaim control of your account
What botim is and why you might want to cancel
Botim is a mobile messaging and calling app that lets you make voice and video calls, send messages, and share media across iOS and Android devices. The app operates globally and offers optional paid features through its VIP subscription tier, which removes ads and unlocks premium call quality, custom backgrounds, and other enhancements. If you've decided Botim no longer fits your communication needs - or if you're concerned about unexpected charges - Stopee is here to guide you through every cancellation step with clarity and confidence.
The core features of botim
Botim's main offering includes one-to-one and group calling, in-app messaging, and media sharing. Free users access basic messaging and calling functionality. Paid VIP subscribers enjoy ad-free browsing, HD video quality, priority customer support, and visual customization options like blur backgrounds and VIP badges. Some regional versions also integrate wallet and prepaid card services, which adds complexity to account closure if you hold a balance.
When cancellation makes sense
You might cancel Botim because you've switched to another messaging platform, no longer use the app regularly, or want to stop automatic VIP subscription renewals. Some users cancel after discovering unexpected charges, while others simply prefer services that better suit their communication style. Whatever your reason, Stopee ensures you understand your rights and options before taking action.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel subscriptions and receive transparency about billing and refunds.
What the law guarantees you
Under the Consumer Protection (Fair Trading) Act, you have the right to clear information about subscription terms, billing dates, and cancellation procedures before you purchase. Botim must disclose renewal terms and provide a straightforward way to cancel. If Botim fails to provide transparent terms or makes cancellation deliberately difficult, you can lodge a complaint with the Consumers Association of Singapore (CASE) or file a dispute with your bank or payment provider.
Refund rights and fair billing
While Botim's published terms state that VIP subscription fees are generally non-refundable after purchase, you may still pursue a refund if you can demonstrate unauthorized charges, billing errors, or breach of contract. The act requires that any automatic renewal must be clearly disclosed and easy to cancel - which it is on the App Store and Google Play. If Botim charged you after you cancelled, or if you were billed without consent, these violations are enforceable against Botim, and CASE or your bank can help you recover funds.
How to cancel botim on android (Google play)
Cancelling your Botim VIP subscription on Android requires you to access Google Play's subscription manager rather than the Botim app itself - uninstalling the app alone will not stop your recurring charges.
- Open the Google Play app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions, then tap Subscriptions.
- Find and tap Botim VIP from your active subscriptions list.
- Tap Cancel subscription and confirm your choice.
- Google Play will display a cancellation confirmation; your VIP features remain active until the end of your current billing period.
Pro tip: After cancellation, return to the Subscriptions menu to verify that Botim VIP no longer appears under active subscriptions. If it still shows, contact Google Play Support to escalate the cancellation.
Warning: Simply deleting the Botim app or disabling notifications does not cancel your subscription - renewal will occur automatically on your next billing date unless you complete the steps above.
How to cancel botim on iPhone (App store)
iPhone users manage Botim VIP subscriptions through Apple ID settings, not within the Botim app itself - this is where the App Store tracks all your recurring charges.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen to open your Apple ID menu.
- Select Subscriptions.
- Find and tap Botim VIP in your active subscriptions.
- Tap Cancel Subscription (or toggle off Auto-Renew if you see that option instead).
- Confirm cancellation when prompted; the App Store will display your final access date.
Pro tip: Apple provides a cancellation confirmation email immediately - check your inbox to verify the action completed. You can still use VIP features until midnight on your final billing day.
Warning: If you see Turn On Auto-Renew after cancellation, your subscription was successfully cancelled. Do not tap this button unless you intend to resubscribe.
How to delete your botim account entirely
If you want to remove your account completely - not just cancel the VIP subscription - Botim requires you to clear any wallet balance or pending payments first, then submit a deletion request through the app or email.
- Log into the Botim app and navigate to your Account or Settings menu.
- If you have a Botim wallet or prepaid balance, open the Botim Money section and spend or withdraw any remaining funds; Botim will not delete accounts with active wallet balances.
- Ensure all pending transactions have cleared by checking your transaction history.
- Return to Account Settings and look for Delete Account or Close Account option.
- Follow the on-screen prompts to confirm deletion; some versions may ask you to re-enter your password or verify your email.
- Allow up to 15 days for Botim to fully process the deletion request; certain features (like sending messages or making calls) may be disabled during this period.
Pro tip: If you cannot locate the delete option in your app version, email Botim's customer service team at customerservice@botim.me with your registered phone number or email and request account deletion. For formal cancellation correspondence, you can also send a written termination letter to Botim's registered office in Abu Dhabi (details available on their website).
Warning: Account deletion is permanent and cannot be reversed - you will lose access to your chat history, call logs, and any unused prepaid balance. Download or screenshot any important information before initiating deletion.
What happens to your account after you cancel
Understanding what changes (and what doesn't) after you cancel helps you avoid surprises and plan your next steps.
Access to VIP features after cancellation
When you cancel a paid VIP subscription on Google Play or the App Store, Botim does not immediately revoke premium features. Instead, you retain full access to everything you paid for until the end of your current billing period - typically 30 days if you subscribed monthly, or 365 days if you subscribed yearly. Your account status shifts to unpaid after that date, and ads will reappear, HD video quality may downgrade, and special visual effects disappear.
Timeline for account deletion
If you requested full account deletion rather than just VIP cancellation, Botim processes the request over several days. The company states that deletion can take up to 15 days to complete. During this window, you may not be able to log in, send messages, or receive calls reliably - Botim deliberately restricts these functions to prevent accidental reactivation. After 15 days, your profile, messages, and contact list are deleted permanently.
Stopping automatic renewal
Cancelling your subscription or turning off auto-renewal prevents Botim from charging you on your next billing date. No refund is issued for the period you've already paid, but you won't be billed again unless you manually resubscribe through Google Play or the App Store.
Botim pricing and subscription plans
Understanding what you've been paying for helps you confirm you're cancelling the right subscription and spot any unauthorized charges.
| Plan | Price (SGD) | Billing period | Key features |
|---|---|---|---|
| Botim VIP Monthly | S$1.98 | Monthly (30 days) | Ad-free calls, HD video, VIP badge, blur background, early access to new features |
| Botim VIP Yearly | S$17.48 | Annual (365 days) | Same as monthly, paid once per year (better value) |
| Free Botim | S$0.00 | Ongoing | Basic calling, messaging, media sharing, ads included |
Pro tip: If you subscribed to the yearly plan (S$17.48), you save roughly S$6 compared to 12 monthly subscriptions. When you cancel partway through the year, you lose the remaining months - this is why understanding your cancellation date matters. Stopee recommends checking your App Store or Google Play receipt to confirm which plan you purchased and when your next billing date falls.
Will you receive a refund after cancellation?
Botim's published refund policy is strict, but consumer law in Singapore provides exceptions that may work in your favour.
Botim's standard refund policy
Botim's Terms and Payment & Refund Policy explicitly state that subscription fees are non-refundable once purchased. If you cancel mid-period - for example, 15 days into a monthly subscription - Botim will not automatically issue a partial refund for the unused time. This is their standard commercial position and applies to most users.
When you may pursue a refund
Despite the non-refundable policy, you can request a refund if any of the following apply:
- Unauthorized charges: If you discover charges you did not authorize, contact Botim immediately and file a dispute with your bank or credit card provider.
- Billing errors: If you were charged twice in one month, charged after cancellation, or billed for a plan you did not select, these are billing errors and refundable.
- Service failure: If Botim's service was unavailable for a substantial period during your paid billing cycle, you may argue for a partial refund under consumer protection principles.
- Fraud or account compromise: If someone accessed your account without permission and subscribed, Botim and your payment provider can investigate and reverse charges.
Pro tip: Contact Botim's customer service team at customerservice@botim.me with evidence of the disputed charge (a screenshot of your receipt or bank statement). If Botim refuses to refund a clear error, escalate to your bank or credit card issuer - they have dispute resolution authority and can often recover funds on your behalf. Stopee advises keeping all receipts and billing correspondence for at least one year.
Common mistakes when cancelling botim
Many users rush through cancellation and inadvertently leave their subscription active or delete payment methods without confirming the cancellation completed - here's how to avoid these pitfalls.
Mistake 1: uninstalling the app without cancelling the subscription
Deleting the Botim app from your phone does not cancel your subscription. Google Play and the App Store track subscriptions separately from the app installation. Your VIP renewal will still occur on schedule, and charges will continue hitting your payment method. Always cancel through the respective app store before removing the app.
Mistake 2: forgetting to clear wallet or prepaid balances before account deletion
If you hold a balance in Botim's integrated wallet (available in some regions), Botim will reject your account deletion request until you spend or withdraw those funds. Check your Botim Money balance before submitting a deletion request, or your request may sit in limbo for days.
Mistake 3: deleting your payment method without confirming cancellation
Some users remove their credit card from Google Play or the App Store thinking this will prevent charges. In some cases, this just causes billing to fail, and you accumulate unpaid invoices. Always cancel the subscription directly, then remove payment methods if desired.
Mistake 4: not verifying the cancellation in writing
Google Play and the App Store send confirmation emails - but these emails are easy to miss or dismiss. After cancelling, log back into your account within 24 hours and confirm that the subscription no longer appears in your Subscriptions list. If it does, contact support immediately.
Your cancellation checklist
Use this step-by-step checklist to ensure you have successfully cancelled Botim and protected yourself against surprise charges.
| Task | Status | Notes |
|---|---|---|
| Identify your subscription plan (monthly or yearly) | ☐ | Check Google Play or App Store receipt |
| Note your current billing date and next renewal date | ☐ | Available in Subscriptions menu |
| Cancel subscription via Google Play or App Store | ☐ | Follow step-by-step guide above |
| Verify cancellation email within 24 hours | ☐ | Check spam folder if not found in inbox |
| Log back in and confirm subscription no longer shows as active | ☐ | Return to Subscriptions menu to verify |
| If deleting account: clear wallet balance and request deletion | ☐ | Allow up to 15 days for processing |
How to escalate if botim won't cancel your subscription
If you've followed the cancellation steps and charges continue, or if Botim refuses to honour your deletion request, you have formal recourse through consumer protection channels.
First step: contact botim support directly
Email customerservice@botim.me with your registered account details, the subscription you wish to cancel, and a screenshot of your receipt or bank statement showing the charge. Request written confirmation of cancellation. Allow 5 business days for a response. Keep a copy of this email for your records.
Second step: file a dispute with your payment provider
If Botim does not respond or refuses to cancel, contact your bank or credit card issuer and initiate a chargeback or billing dispute. Provide them with your cancellation request email and evidence that Botim ignored it. Most financial institutions can reverse unauthorized recurring charges within 30 to 60 days.
Third step: lodge a complaint with CASE
If you remain unsatisfied, contact the Consumers Association of Singapore (CASE) and file a formal complaint. CASE can mediate disputes between you and Botim, investigate unfair billing practices, and support you in recovering funds. You can file a complaint online at case.org.sg or call their hotline.
Contact information for formal cancellation
If you need to send a formal written cancellation or termination letter, Botim's registered office is located in Abu Dhabi. You can also reach customer support through the in-app Help Center or via email at customerservice@botim.me. For account deletion requests that are rejected or delayed, provide written notice including your registered phone number, email address, and the date you first requested deletion.
Stopee has guided thousands of consumers through subscription cancellations just like yours - from Google Play and App Store platforms to formal account deletion and refund disputes. Whether you're concerned about unexpected charges, switching to a different app, or simply ready to move on, Stopee empowers you with the knowledge to cancel confidently and protect your billing. Visit stopee.com today for additional resources, cancellation templates, and step-by-step walkthroughs for other services. You have the right to cancel with transparency, and Stopee is here to make sure you exercise it.