Manage Line

How to cancel LINE and protect your subscription in singapore

What is LINE and why you might want to cancel

LINE is a global messaging and social platform that combines text, voice, and video calls with digital stickers, content purchases, and business services. In Singapore, many users subscribe to premium features through the App Store, Google Play, or LINE's own store. If you've outgrown the service, face unexpected charges, or simply want to stop auto-renewal, you deserve a clear path to cancellation. At Stopee, we help thousands of consumers navigate subscription cancellations with confidence, and LINE is no exception.

Key features you might be paying for

LINE offers several paid services beyond its free messaging core. You might subscribe to LINE STORE content (digital stickers and items), LINE MyCustomer (business management tools with annual contracts), or LINE LIVE VIP (premium streaming access). Each platform works differently, and cancelling one doesn't cancel the others. Understanding what you've actually subscribed to is your first step toward taking control.

Why cancellation matters in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you from unfair contract terms and hidden charges. If LINE hasn't clearly disclosed auto-renewal terms or charges, you have legal grounds to challenge them. Stopee recommends you act quickly: the sooner you cancel unwanted subscriptions, the sooner you stop the bleeding.

Your consumer rights under singapore law

Singapore law gives you specific protections when it comes to subscriptions and digital services.

Consumer protection (Fair trading) act protections

The Consumer Protection (Fair Trading) Act prohibits unfair contract terms, including automatic renewal clauses that are not prominently displayed. If LINE charged you without clear consent or failed to remind you before auto-renewal, you have a legal complaint. The law states that traders must provide transparent information about subscription costs, billing frequency, and cancellation terms. If LINE didn't meet this standard, you're entitled to request a refund or dispute the charge through your bank.

What to do if LINE refuses to help

If LINE ignores your cancellation request or denies a refund you believe you're owed, escalate to the Consumers Association of Singapore (CASE) or your credit card issuer. CASE can mediate disputes free of charge, and your bank can reverse unauthorised charges under the Banking Regulation Act. Document every step: screenshots of your account, email confirmations, and transaction records. Stopee advises keeping these records for at least two years.

How to cancel LINE on iOS (App store)

Most LINE subscribers on iPhone or iPad manage their subscriptions through Apple's App Store, where auto-renewal happens automatically each billing cycle.

Step-by-step cancellation for app store subscribers

1. Open the App Store app on your iPhone or iPad.
   • Do not open the LINE app itself; you must use the App Store.
2. Tap the profile icon in the top right corner of the screen.
   • If you don't see a profile icon, update your App Store to the latest version.
3. Select "Subscriptions" from the menu.
   • This shows all active and inactive subscriptions linked to your Apple ID.
4. Find "LINE" in the subscriptions list and tap it.
   • If you see multiple LINE subscriptions, tap each one to confirm the renewal date and price.
5. Tap "Cancel Subscription" (or "Edit Subscription" if you want to downgrade first).
   • Apple will ask you to confirm; select "Confirm Cancellation."
6. Verify the cancellation by returning to Subscriptions; LINE should now show "Expires on [date]" instead of "Renews on [date]".
   • Pro tip: Screenshot this screen for your records.

What happens after you cancel on app store

Your LINE subscription remains active until the end of the current billing period. You keep full access to paid features until that date, then access stops on the next day. You will not receive a refund for the unused portion of your subscription unless you request one within 14 days of purchase (Apple's standard refund window). Stopee recommends requesting a refund immediately if you cancelled within two weeks of being charged.

How to cancel LINE on android (Google play)

Google Play handles subscriptions differently from Apple, and your cancellation process begins directly in the Google Play Store app.

Step-by-step cancellation for google play subscribers

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon (usually in the top right or top left, depending on your device version).
2. Select "Payments & subscriptions" from the menu.
   • You may need to scroll down to find this option.
3. Tap "Subscriptions" to view all active subscriptions.
   • Google Play lists subscriptions by status: Active, Paused, and Cancelled.
4. Find "LINE" in your subscriptions and tap it.
   • Review the renewal date and price to confirm it's the subscription you want to cancel.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google will ask why you're cancelling; you can skip this or provide feedback.
6. Confirm the cancellation when prompted.
   • Return to Subscriptions and verify that LINE now shows "Cancelled" status.
   • Pro tip: Take a screenshot immediately for proof of cancellation.

Google play refund eligibility

Google Play offers automatic refunds for subscriptions cancelled within 48 hours of the first charge, and within 7 days for subsequent charges. If you're outside this window, you'll need to request a refund manually. Contact Google Play support with proof of cancellation and your reason for the refund request. Stopee has seen Google approve refunds in cases where users were not properly informed of auto-renewal terms.

How to cancel LINE STORE or website subscriptions

If you subscribed directly through LINE's own store or website, you cancel through your LINE STORE account, not through an app store.

Cancellation steps for LINE STORE

1. Visit the LINE STORE website (store.line.me) and log in with your LINE account credentials.
   • If you don't remember your password, use the "Forgot Password" option.
2. Navigate to your account settings or subscription management page.
   • Look for a "Manage Subscriptions," "My Purchases," or "Billing" section.
3. Locate your active LINE STORE subscription in the list.
   • Note the renewal date and the exact amount being charged.
4. Select the subscription and click "Cancel" or "Stop auto-renewal".
   • Some subscriptions may require a confirmation email; check your inbox and confirm if prompted.
5. Verify cancellation by logging back into your account within 24 hours.
   • The subscription should no longer appear as active, or it should show an expiration date.
   • Pro tip: LINE STORE cancellations can take up to 48 hours to process, so check again tomorrow if you see any delay.

LINE STORE refund policy

LINE STORE subscriptions are generally non-refundable and not prorated if you cancel mid-term. This means if you subscribe on the 1st of the month and cancel on the 15th, you lose the remaining days' worth of subscription. However, Singapore's Consumer Protection Act may override this if LINE failed to disclose the non-refund policy clearly. If you believe you were charged unfairly, request a refund in writing to LINE support with a copy of LINE STORE's terms displayed on their website. Stopee advises being specific: cite the date you subscribed, the cancellation date, and the reason you believe you deserve a refund.

How to cancel LINE MyCustomer and LINE LIVE VIP

Business and premium service subscriptions follow their own rules and often require advance notice to avoid renewal charges.

LINE MyCustomer (business subscription)

LINE MyCustomer is typically an annual subscription for business users. Most plans auto-renew unless you cancel before the renewal date. To cancel, log into your LINE MyCustomer account, navigate to subscription or billing settings, and select the cancellation option. Check the exact renewal date on your invoice; LINE requires cancellation at least 7 to 30 days before renewal (see your service agreement for the exact notice period). Warning: If you miss the deadline, you may be charged for another year. Contact LINE support immediately if you're within a few days of auto-renewal and haven't yet cancelled.

LINE LIVE VIP subscriptions

LINE LIVE VIP is a premium streaming subscription managed through either Apple (iOS) or Google (Android) billing systems, not directly by LINE. This means you cancel it the same way you cancel any App Store or Google Play subscription (see sections above for iOS and Android). LINE LIVE does not provide refunds for unused days; cancellation takes effect on your next billing cycle. If you cancel mid-month, you retain VIP access until the end of that month, then lose it on day one of the next billing period.

What happens after you cancel your LINE subscription

Cancelling your subscription is just the first step; understanding what comes next prevents surprises.

Your access and account status

When you cancel, your paid features remain active until the end of your current billing period. Your LINE account itself is not deleted; you can still use free messaging, calls, and basic features. Only premium paid content becomes unavailable on your expiration date. This gives you time to download any digital stickers or content you want to keep before access ends.

Common pitfalls after cancellation

Many users assume that deleting the LINE app or removing payment methods cancels their subscription automatically. This is false. Deleting the app does nothing; the subscription renews silently if you don't formally cancel through the app store or LINE STORE. Similarly, removing a credit card does not cancel the subscription; you must follow the explicit cancellation process outlined above. Stopee emphasises this because thousands of users discover unexpected charges months later, thinking they'd already cancelled.

Reactivating or downgrading if you change your mind

You can resubscribe to LINE at any time after cancellation. If you want to downgrade to a cheaper plan instead of cancelling outright, edit your subscription through the app store or LINE STORE before cancelling. Some LINE plans offer discounted rates if you commit to a longer term, so review available options before fully exiting.

LINE pricing and subscription plans

Pricing varies depending on your region and the specific service, and LINE updates plans regularly.

Where to verify current pricing

LINE adjusts pricing and introduces new plans regularly. Never rely on third-party websites or outdated pricing guides; instead, check the official LINE website, the LINE STORE, or your app store listing before you subscribe. Compare the price displayed in the app store to the amount charged to your bank account or credit card statement. If they differ, report the discrepancy to LINE support and your card issuer.

Refund policy and how to request a refund

LINE's stated refund policy is restrictive, but Singapore law and your payment platform may offer you additional protection.

LINE's official refund stance

LINE STORE, LINE MyCustomer, and most LINE subscriptions are marked non-refundable in the terms of service. Fees are not prorated if you cancel mid-billing cycle. However, this blanket non-refund policy may be unfair under the Consumer Protection (Fair Trading) Act if LINE did not clearly inform you of the costs and auto-renewal terms before charging you. If you feel you were misled or charged without proper consent, you have grounds to request a refund despite LINE's terms.

How to request a refund from LINE

1. Gather your evidence: screenshot your subscription confirmation, the renewal date, the amount charged, and your bank statement showing the charge.
   • Note the exact date and amount for every charge you want refunded.
2. Contact LINE support via email or through the LINE app's help section.
   • Explain clearly: when you subscribed, what you were charged, why you believe you deserve a refund (e.g., "I did not receive clear notice of auto-renewal" or "I did not authorise this charge").
3. Include a specific request: "I request a full refund of SGD [amount] charged on [date]."
   • Cite Singapore's Consumer Protection Act if LINE failed to disclose terms clearly.
4. Expect a response within 7 to 14 days.
   • If LINE denies your refund, note their response in writing.

Refund escalation: credit card and payment platform help

If LINE refuses your refund, contact your credit card issuer or bank immediately. Most credit card companies offer "chargeback" protection for unauthorized or disputed charges. Google Play and the App Store also have refund windows: 48 hours for the first charge, 7 days for renewals. Submit a refund request through your payment app store with a description of why you're disputing the charge. Stopee recommends submitting all three at once: a formal request to LINE, a chargeback dispute with your bank, and a refund request through the app store. This increases your chances of recovering your money.

Common mistakes when cancelling LINE

Cancelling feels straightforward, but small errors leave your subscription active and your account at risk of unwanted charges.

Mistake 1: deleting the app instead of cancelling the subscription

Uninstalling LINE from your phone does absolutely nothing to stop the subscription. Your auto-renewal continues silently in the background, and you'll be charged on the renewal date. The app store or LINE STORE has no way to know that you deleted the app; only an explicit cancellation request stops the renewal. After you cancel through the correct channel, you can safely delete the app if you wish.

Mistake 2: assuming your account deletion cancels your subscription

Deleting your LINE account is a separate action from cancelling your subscription. You can cancel the subscription while keeping your account, or delete your account while the subscription remains active (and continues to renew). Always cancel the subscription first, then delete the account if you want to fully exit LINE.

Mistake 3: cancelling one subscription but forgetting the others

If you have both a LINE STORE subscription and a LINE LIVE VIP subscription, you must cancel each one separately. Cancelling your STORE subscription does not cancel LIVE VIP. Check all three platforms (App Store, Google Play, and LINE STORE website) for active subscriptions and cancel each independently.

Mistake 4: not screenshotting confirmation

After you cancel, take a screenshot showing the cancellation status. If LINE fails to process your cancellation and charges you again, this screenshot is your proof. Without it, you'll struggle to dispute a chargeback or refund request. Stopee advises screenshotting the moment you see "Your subscription has been cancelled" or "Expires on [date]."

Mistake 5: missing the refund window

Both App Store (14 days) and Google Play (7 days for renewals) have strict refund deadlines. If you miss these windows, you're reliant on LINE's goodwill or a chargeback dispute, which is slower and riskier. Request a refund within 48 hours of discovering an unwanted charge.

Cancellation checklist for LINE

Use this checklist to ensure you've cancelled completely and protected yourself.

Why stopee helps thousands cancel LINE every year

LINE subscriptions are easy to activate and frustratingly hard to escape without expert guidance. Stopee has helped thousands of Singapore consumers cancel LINE, recover refunds, and dispute unauthorized charges by providing clear, step-by-step instructions and reminding users of their legal rights under the Consumer Protection (Fair Trading) Act. We know the app store platforms, the refund windows, the common traps, and the escalation channels that work. When you're unsure whether to cancel, confused about refunds, or worried about hidden charges, Stopee is your trusted resource.

Your next steps to cancel LINE

You now have the knowledge to cancel LINE confidently. First, identify where you subscribed: App Store (iOS), Google Play (Android), or LINE STORE (website). Second, follow the step-by-step cancellation process for that platform. Third, screenshot your cancellation confirmation and monitor your bank account for the next two months. If you're owed a refund, request it within the app store refund window or escalate to your bank. If LINE refuses to help and you believe the charges are unfair, contact CASE (Consumers Association of Singapore). Stopee has helped thousands of users like you take control of their subscriptions and recover their money. Your cancellation is just a few clicks away.

LINE contact information and office status in singapore

LINE Corporation does not currently maintain an active operational office in Singapore under LINE CORPORATION SG PTE. LTD. The company entity is struck off in ACRA records, and no current local cancellation or support address is published. For cancellation and support, use the digital channels available in the LINE app or on the LINE STORE website. Submit support requests through the app's help section or email LINE support via the official website. If you need to escalate a dispute, contact CASE or your credit card issuer, both of which have offices in Singapore and can investigate complaints on your behalf. Stopee recommends keeping records of all communication with LINE for at least two years in case you need evidence for a regulatory complaint.