Manage Circles.Life

How to cancel Circles.Life and get your money back

What is Circles.Life and why you might want to leave

Circles.Life is a digital mobile service provider in Singapore that delivers month-to-month plans with no lock-in contract. You get unlimited calls and SMS, flexible data allowances, and eSIM support through an app-based account management system. The service appeals to customers who want freedom from long-term commitments and promotional pricing flexibility.

However, many customers cancel because promotional rates expire, they find cheaper plans elsewhere, or they need better network coverage. If you are thinking about leaving, you deserve a straightforward process and clarity on what happens to your money. At Stopee, we help thousands of consumers navigate cancellation with confidence and recover what they are owed.

Common reasons to cancel Circles.Life

You might cancel because your promotional pricing has ended and your next bill is higher than expected. Others switch providers for superior 5G coverage, better customer support, or bundled services. Some customers simply need to pause mobile service while travelling or managing expenses. Whatever your reason, cancelling early should not cost you a penalty or lock you into another billing cycle.

Your consumer rights and what they mean for you

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you when you cancel a service contract. Here is what the law says and how it applies to Circles.Life.

Right to cancel within 14 days

Under the CPFTA, you have the right to cancel a distance contract (including mobile services sold online or via app) within 14 days without penalty. A distance contract is one you did not negotiate face-to-face. This means if you signed up for Circles.Life through the app or website, you can cancel within 14 days and receive a full refund for any upfront charges.

Keep in mind Circles.Life's published terms do not mention this cooling-off right, which is a red flag. Stopee strongly advises you to reference the CPFTA if Circles.Life denies your cancellation request within the 14-day window.

Right to cancel ongoing contracts

After the 14-day cooling-off period, you can still cancel your month-to-month plan at any time. Mobile providers cannot lock you into automatic renewal without explicit consent. When you cancel, your service ends at the close of the current billing month, and you should only pay for days used.

Right to a refund for unused service

If you cancel mid-month, the law entitles you to a prorated refund for unused days. For example, if you cancel on day 20 of a 30-day month, you should receive a refund for 10 days of service. Circles.Life's current terms state they do not offer prorated refunds, which may violate the CPFTA. Document your cancellation request and any response in writing.

Escalation point if Circles.Life refuses

If Circles.Life denies your refund or blocks your cancellation, you can escalate to the Consumers Association of Singapore (CASE). CASE investigates complaints at no cost and can mediate disputes. Stopee recommends reporting the issue to CASE if Circles.Life stonewalls you, especially if you are within 14 days or have been overcharged for unused service.

How to cancel Circles.Life: step-by-step guide

Circles.Life requires you to cancel by phone. This section walks you through the process and shows you how to protect yourself.

Primary cancellation method: phone call

1. Call Circles.Life customer service at +65 8808 6868
   • Operating hours: daily 9am to 6pm (Singapore time)
   • Have your account details ready: your phone number, NRIC or FIN, and account ID
   • Check your outstanding balance before calling; if you owe charges, settle them first or they may block your cancellation
2. Tell the agent you want to cancel your account and request a confirmation number
   • Ask the agent to confirm the effective termination date (usually the last day of the current billing month)
   • Request that the agent send a written cancellation confirmation to your registered email address
   • Do not hang up until you have the confirmation number and email confirmation is promised
3. Confirm your final billing date and any refund eligibility
   • Ask whether you will receive a prorated refund for unused days (Stopee advises you to reference the CPFTA if they say no)
   • Request an itemised final bill be sent to you within 5 business days
   • Note the agent's name and time of call for your records
4. Verify the cancellation was processed by checking your Circles.Life app the next day
   • Log into the app and look for a cancellation confirmation or status change
   • If the app still shows your account as active after 24 hours, call again and reference your earlier confirmation number

Alternative: port your number to another provider

Some customers use number portability (porting) as a workaround if they cannot reach Circles.Life support or want immediate cancellation. When you port your mobile number to another telco, your Circles.Life subscription automatically terminates. However, Stopee recommends confirming with your new provider that the port process has completed before you assume Circles.Life is cancelled.

Critical timing rule: the 12pm cut-off

Warning: Termination requests submitted after 12pm on the last day of the month will not take effect until the following month-end. This means your service and billing continue for another full cycle. Call by midday on the final day of the month to ensure your cancellation is processed that same month.

Your timeline and what happens after cancellation

Understanding the post-cancellation timeline protects you from surprise charges and helps you follow up on refunds.

Service end date and final billing

Your Circles.Life service remains active until the effective termination date you agreed with the agent. If you cancel on the 15th of the month and the agent confirms termination for month-end, you keep service through to the last day of that month. On the termination date, your service stops and you receive no bill for the following month.

Your final bill covers all usage and charges up to the termination date. Stopee advises you to request this bill in writing so you have proof of the amount owed.

Your mobile number and eSIM status

Your phone number remains active until the termination is complete. If you want to port the number to a new provider, you can start that process immediately after cancellation confirmation. Your eSIM will stop working once the service is terminated, so make sure you have your new SIM activated beforehand to avoid losing connectivity.

Guarantee deposit and refund timeline

Circles.Life allows refund requests for guarantee deposits after 365 days of placement. If you paid a deposit when you signed up, you can request a refund only after 12 months have passed, and only three refund requests are allowed per deposit. Any remaining deposit is returned only after you settle all outstanding charges and the account is fully closed.

Will you get a refund?

Circles.Life's published terms explicitly state that unused service days are not refunded. This contradicts the CPFTA and leaves customers confused about their entitlements. Stopee clarifies what you should actually receive.

Refunds within 14 days of sign-up

If you cancel within 14 days of opening your Circles.Life account, you are entitled to a full refund of any upfront charges or deposits under the cooling-off right in the CPFTA. This includes your first month's bill (prorated) and any activation fees. Circles.Life may resist this, but the law is clear. Reference the CPFTA in writing if they refuse.

Refunds after 14 days

Once the 14-day window closes, you are entitled to a prorated refund for the days you did not use. For example, if your plan costs S$12 per month (30 days) and you cancel on day 20, you are owed a refund for 10 days (approximately S$4). Circles.Life claims prorated refunds are not automatic, but the CPFTA requires fairness and transparency. If they refuse, escalate to CASE or seek a refund through your bank's chargeback process.

Guarantee deposit refunds

If you paid a guarantee deposit (sometimes called a security deposit), you cannot request a refund for the first 365 days. After one year, you may submit up to three refund requests. The deposit is returned to your original payment method within 30 days of account termination and settlement of all dues. Do not expect automatic return; you must request it in writing.

Equipment and SIM refunds

If you purchased a physical SIM or device from Circles.Life, refunds are handled case-by-case and are discretionary. You must submit a refund request in writing within five days of the purchase order confirmation. Circles.Life is unlikely to refund hardware that has been used. Return the item promptly to have any chance of approval.

Circles.Life pricing and plans

Understanding current pricing helps you evaluate whether cancelling makes financial sense compared to staying on a promotional plan.

Standard and promotional plans available

Important pricing notes

All promotional rates shown above are subject to reversion to standard pricing after the promotion period ends. Circles.Life does not publish standard (non-promotional) pricing on their website, which makes it difficult to know what your bill will be after the promotional period. When you sign up, ask the agent in writing what your standard rate will be after the promotion expires. Corporate Individual Scheme (CIS) plans are available only to business clients partnered with Circles.Life.

Common mistakes when cancelling Circles.Life

Cancellation mistakes can cost you money and extend your service longer than needed. Here are the traps Stopee has seen customers fall into.

Missing the 12pm cut-off on the last day of the month

This is the most expensive mistake. If you call after 12pm on the last day of the month, your cancellation request will not be processed until the following month-end. You will be billed for a full additional month even though you intended to cancel immediately. Set a phone reminder for the last business day of the month at 11am so you do not miss this deadline.

Not requesting written confirmation

Verbal cancellation confirmation over the phone is not enough. If Circles.Life cannot produce a written record of your request, they may claim you never called. Always insist on an email confirmation with the agent's name, time of call, and confirmation number. If the agent refuses to send written confirmation, end the call, escalate to a supervisor, and ask again.

Assuming the app shows accurate status

The Circles.Life app sometimes shows a cancelled account as still active for days after termination is confirmed. This causes panic and unnecessary follow-up calls. Check the app 24 hours after calling, but do not assume a delayed update means your cancellation failed. Call back with your confirmation number if it is still showing as active after 48 hours.

Not settling outstanding charges before cancelling

If you have an unpaid balance, Circles.Life will refuse to process your cancellation. You must clear all charges first. Check your account in the app before calling to confirm your balance is zero. If you do have outstanding charges, pay them immediately via the app, wait for confirmation of payment, and then call to cancel.

Porting without cancelling

Some customers port their number to a new provider and assume Circles.Life is automatically cancelled. While the port does terminate your subscription, Stopee advises confirming with Circles.Life in writing that the account is closed. In rare cases, customers have received surprise bills after porting if the closure was not properly documented.

Your post-cancellation checklist

Use this checklist to ensure your cancellation is complete and you do not face unexpected charges.

• Save the agent's name, call time, and confirmation number from your cancellation call
• Keep the email confirmation of cancellation and screenshot it for your records
• Check the Circles.Life app after 24 hours to verify the account shows as cancelled or pending cancellation
• Request your final itemised bill within 5 days and review all charges
• If you believe you are owed a prorated refund, submit a written request to Circles.Life with your cancellation confirmation number
• Monitor your bank account or credit card for surprise charges in the weeks after cancellation
• If Circles.Life refuses a refund you believe you are owed, gather all evidence (confirmation email, final bill, CPFTA reference) and file a complaint with CASE
• If you ported your number, confirm with your new provider that the port was successful and the number is active

Cancellation comparison and when to cancel vs. stay

This table helps you decide whether cancelling now or staying until your promotional period ends makes financial sense.

How stopee helps you get the outcome you deserve

Stopee is your advocate when cancelling Circles.Life. We know the dark patterns mobile providers use to keep you locked in, and we help you navigate them with confidence. Our guides have helped thousands of consumers cancel with full refunds and zero surprise charges.

When you use Stopee, you learn exactly what Circles.Life owes you under Singapore law and how to enforce it. We show you the step-by-step process, flag the traps, and provide the CPFTA references you need if Circles.Life refuses your cancellation or refund. You are never alone when you cancel.

If you need further help, Stopee connects you with resources like CASE and provides templates for written complaints to escalate your dispute. We believe you should cancel on your terms, recover what you are owed, and move to a provider that respects you. Stopee has helped thousands of consumers do exactly that.

Contact details and next steps

Circles.Life customer service

Phone: +65 8808 6868 (daily, 9am to 6pm Singapore time)

Email: Check the Circles.Life Help Center for support email addresses; support channels vary by issue type.

Online account management: Log into the Circles.Life app to manage billing, add-ons, and view account status. Some cancellation-related actions (like revoking a termination request) can be completed via the app's "Manage Orders" page using OTP, but primary cancellation requires a phone call.

Consumer escalation channels

If Circles.Life refuses your cancellation, denies a refund you believe you are owed, or provides poor service, escalate your complaint to the Consumers Association of Singapore (CASE).

CASE website: www.case.org.sg

CASE phone: 6100 0820 (Monday to Friday, 9am to 5pm)

Why escalate to CASE: CASE investigates disputes at no cost, mediates between you and the provider, and can enforce compliance with the Consumer Protection (Fair Trading) Act. Most providers take CASE complaints seriously.

Your next action

If you have decided to cancel, Stopee recommends calling Circles.Life customer service within the next 48 hours to avoid missing the month-end 12pm deadline. Have your account details, confirmation number, and the CPFTA article 12 (cooling-off right) reference ready in case you need them. Document everything in writing and keep copies of all confirmations. Stopee has helped thousands of consumers cancel Circles.Life successfully and recover refunds they were owed, and we are here to support you every step of the way.