Manage Deezer

How to cancel deezer in india: step-by-step guide and your consumer rights

What deezer is and why you might want to cancel

Deezer is a music streaming service headquartered in Paris that lets you access millions of songs, curated playlists, podcasts and personalised recommendations on your phone, tablet or computer. The platform operates across India via its web player, Android app and iOS app, and sometimes bundles with mobile carriers.

You can choose between a free ad-supported tier or paid Premium plans that unlock offline listening, ad-free playback and higher-quality audio. If your listening habits have changed, your budget feels tight or you've switched to another streaming service, cancelling Deezer is straightforward-but the method depends on how you subscribed.

At Stopee, we help thousands of people cancel unwanted subscriptions every month, and Deezer is one of the most common requests. This guide walks you through every cancellation route, what happens after you cancel and how to protect your consumer rights under Indian law.

How deezer handles billing in india

Your billing method shapes your cancellation process. If you subscribed directly through Deezer's website or app using a credit card or UPI, you cancel with Deezer. If you use the Google Play Store, Apple App Store or a carrier bundle, the payment goes through that platform first-and cancellation must happen there too.

Many subscribers in India don't realise this split responsibility, which is why cancellation sometimes feels confusing. Understanding where your payment originates is the first step to cancelling smoothly.

Deezer pricing in india: what you're paying for

Before you cancel, confirm what you're actually paying and what features you'll lose.

Pro tip: Prices vary by platform and promotional offers. Log into your Deezer account or check your email receipt to confirm your exact plan and renewal date before cancelling.

Verify your current plan and next billing date

Open the Deezer app or website, navigate to your account settings and look for subscription or billing details. Note your renewal date-this determines how long you keep Premium access after cancelling. Many people cancel but continue using the service unknowingly until the period expires.

How to cancel deezer: step-by-step for each platform

Your cancellation process depends on whether you paid Deezer directly, through Google Play, through Apple's App Store or via your mobile carrier. Follow the method that matches your subscription source.

Cancel a direct deezer subscription (website or app)

If you subscribed and paid Deezer directly using your credit card, debit card or UPI, follow these steps.

1. Open the Deezer website (deezer.com) or launch the Deezer app on your phone.
   • If using the app, ensure you're logged into the account you want to cancel.
2. Tap the menu icon (three horizontal lines) or click your profile picture in the top-right corner.
   • On the website, select "Settings" or "Account".
   • On the app, look for "Settings" or "My Account".
3. Navigate to "Subscriptions" or "Manage my subscription".
   • You'll see your current plan, renewal date and next billing amount.
4. Select "Cancel subscription" or "Cancel my subscription".
   • Deezer may ask why you're cancelling. Provide a reason (or skip) and continue.
5. Review the cancellation summary, which confirms your access continues until the end of your paid billing period.
   • Warning: Do not close the page until you see a final confirmation message or email.
6. Confirm the cancellation by clicking the final button or responding to the confirmation email.
   • Check your inbox within 5 minutes for a cancellation confirmation email from Deezer.

Pro tip: Take a screenshot of your confirmation page or save the confirmation email. If Deezer charges you again, this proof helps your bank or credit card issuer dispute the charge.

Cancel a google play subscription (Android)

If you subscribed to Deezer through the Google Play Store on an Android phone, Google handles your billing and renewal.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top-right corner.
2. Select "Payments and subscriptions" or "Manage subscriptions".
   • Look for a menu option labeled "Subscriptions" or "My subscriptions".
3. Find and tap "Deezer" in your active subscriptions list.
   • If you have multiple subscriptions, scroll to locate Deezer.
4. Tap "Cancel subscription" or "Unsubscribe".
   • Google may offer a retention prompt ("Are you sure?") or a discounted rate to keep you subscribed.
5. Select your reason for cancelling and confirm.
   • This step is optional but helps Google improve its services.
6. Look for a final confirmation message stating your subscription is cancelled.
   • Your access continues until the end of the current billing cycle.

Warning: Deleting the Deezer app does not cancel your subscription. You must cancel through the Google Play Store settings, or Google will charge you on your renewal date.

Cancel an apple app store subscription (iOS)

If you subscribed on an iPhone or iPad through the Apple App Store, Apple controls your billing.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Deezer app; go directly to device Settings.
2. Tap your name at the top of the screen.
   • This opens your Apple ID profile menu.
3. Select "Subscriptions".
   • You'll see a list of all active subscriptions linked to your Apple ID.
4. Find and tap "Deezer".
   • If Deezer appears under "Expired subscriptions" or you don't see it, you may already be cancelled.
5. Tap "Cancel subscription" or "Edit subscription".
   • Choose the option to end your subscription.
6. Confirm your decision on the next screen.
   • You'll see when your access expires (usually the end of your current billing period).

Pro tip: After cancelling, return to Settings > [Your Name] > Subscriptions and verify Deezer now shows as "Expired" or no longer appears. This confirms the cancellation went through.

Cancel a carrier or partner bundle

If your Deezer subscription came bundled with your mobile carrier (Airtel, Vodafone, Jio, etc.) or another partner, contact that carrier to cancel.

• Airtel: Call Airtel customer care, visit your My Airtel app or log into your account portal. Navigate to "Manage services" or "Add-ons" and remove Deezer.
• Vodafone or Idea: Use the My Vodafone app, call customer support or visit a Vodafone store. Ask to cancel the Deezer add-on or plan bundled with your account.
• Jio: Open the MyJio app, go to "Plans" or "My Services" and remove Deezer from your active bundles.
• Other carriers: Contact your carrier's customer service team directly and confirm the cancellation date in writing or via email.

Warning: Cancelling Deezer through your carrier does not automatically cancel your carrier plan-you're only removing the Deezer add-on. Confirm which charges you're removing so you don't accidentally lose other services.

What happens after you cancel deezer

Cancelling Deezer doesn't mean you lose access immediately. Understanding the transition protects you from unexpected service interruptions.

Your access period after cancellation

When you cancel, Deezer stops future billing and gives you access through the end of your current paid period. If you're on a monthly plan, you keep Premium features for the rest of that month. If you paid annual, you keep access through the end of that year.

For example, if you cancel on 15 February and your renewal was 28 February, you have access until 27 February at 11:59 PM (typically midnight on your renewal date). After that, your account reverts to the free ad-supported tier.

What features you lose and keep

When your Premium period expires, Deezer removes ad-free playback, offline listening and high-quality audio. Your saved playlists, likes and listening history remain on your account permanently-Deezer doesn't delete these.

If you reactivate a paid subscription later, you'll find all your saved content intact. Offline downloads disappear once your paid period ends because the free tier doesn't support offline listening.

Pro tip: Download all your playlists or export them before your Premium access expires if you want to use them on another streaming service. Many services (Spotify, Apple Music) offer playlist import tools.

Reactivating your deezer subscription

You can restart a Deezer subscription at any time by using the same account or opening a new one. If you use the same account, your playlists, likes and profile are instantly available. Reactivation follows the same payment route as your original subscription (direct, Google Play, Apple or carrier).

Will deezer refund you after cancellation

Understanding Deezer's refund policy helps you decide whether to cancel immediately or wait until your billing cycle ends.

Deezer's standard no-refund policy

Deezer does not offer refunds for partial months or unused subscription time. Once you've paid for a billing period, that payment is non-refundable unless you have grounds under Indian consumer protection law. Cancelling stops future charges but does not trigger a pro-rata (partial) refund for the current period.

For example, if you paid ₹119 for January and cancel on 15 January, you keep access through 31 January but receive no refund for the unused half-month.

Refund options if you paid via a platform or carrier

Google Play refunds: If you subscribed through Google Play, you can request a refund through the Play Store app. Tap the subscription, scroll down and select "Report a problem". Google usually grants refunds within a 48-hour window after purchase, but may decline requests outside that period. Submit your reason (e.g., "Accidental charge", "Didn't intend to renew") and Google will decide within a few days.

Apple App Store refunds: Apple handles refunds through the App Store on your device. Go to Settings > [Your Name] > Subscriptions > Deezer, tap the subscription and select "Report a Problem". Apple usually allows refunds within 14 days of charge but may be strict about repeat requests. Provide a clear reason and wait for Apple's response.

Carrier or partner refunds: Refund eligibility depends entirely on your carrier's billing terms. Some carriers grant refunds if you cancel within 7 days; others don't refund add-ons at all. Contact your carrier's customer support and ask about their refund window and policy.

Your consumer rights under indian law

If Deezer or its payment platform refuses to cancel your subscription or wrongfully charges you, Indian consumer protection law is on your side.

The consumer protection act and subscription services

Under the Consumer Protection Act, 2019, you have the right to cancel any subscription service, and the service provider must honour that cancellation within a reasonable time-usually within 3 to 5 business days. Deezer cannot charge you after you've submitted a valid cancellation request.

If Deezer continues to charge you after cancellation, you can file a complaint with the Central Consumer Protection Authority (CCPA) or your state's consumer commission. The law allows you to recover the wrongful charges plus compensation for harassment or loss.

Escalation steps if deezer refuses to cancel

If you cancel Deezer but it charges you again, take these steps:

1. Contact Deezer's customer support by email or in-app chat within 7 days of the unexpected charge.
   • Provide your account email, order or transaction ID, and the date you cancelled.
   • Request a full refund and confirmation that your account is cancelled.
2. If Deezer doesn't respond or refuses within 14 days, file a chargeback or dispute with your bank or credit card issuer.
   • Provide your cancellation confirmation email and proof of the unwanted charge.
   • Your bank can reverse the charge and issue a refund within 30 to 60 days.
3. If the issue persists, file a complaint with the Central Consumer Protection Authority at https://consumerhelpline.gov.in/ or your state's consumer commission.
   • Include all evidence: cancellation confirmation, billing statements, correspondence with Deezer.
   • The CCPA can order Deezer to refund you and pay compensation.

Stopee regularly helps consumers escalate subscription disputes through the CCPA and banking channels. Don't feel powerless-Indian law protects you.

Common mistakes people make when cancelling deezer

Many subscribers cancel incorrectly and discover they've been charged weeks later. These mistakes are easy to avoid once you know what to watch for.

Thinking app deletion equals cancellation

Deleting the Deezer app from your phone does not cancel your subscription. Deezer's servers still have your payment method on file and will charge you on your renewal date. You must cancel through your account settings, the relevant app store or your carrier-deletion alone is never enough.

Cancelling through the wrong platform

If you subscribed via Google Play, cancelling within the Deezer app won't work because Google controls your billing. You must cancel through Google Play. The same applies to Apple App Store. Cancelling in the wrong place leaves your subscription active and your payment method exposed to future charges.

Pro tip: Check your last receipt or email confirmation. It clearly states where your payment was processed (Deezer, Google, Apple or carrier). Cancel through that same platform.

Missing your renewal date

If you intend to cancel but miss your renewal date, Deezer charges you for the next period. You then have to cancel after the charge or request a refund. To avoid this, cancel at least 3 days before your renewal date. Check your account settings to see the exact date.

Not saving your confirmation

After cancelling, you should receive a confirmation email within 5 minutes. If you don't save this email and Deezer charges you again, you have proof of cancellation. Without it, disputing the charge is harder. Always screenshot or forward your confirmation to a safe location.

Assuming your account is deleted

Cancelling a Deezer subscription does not delete your account. Your playlists, profile and listening history remain intact indefinitely. If you want to erase all your data, contact Deezer's support team and request account deletion separately-cancellation alone doesn't do this.

Checklist before and after you cancel

Use this checklist to ensure you cancel Deezer correctly and protect yourself from surprise charges.

Should you actually cancel deezer or keep it

Before you complete the cancellation, ask yourself whether Deezer is truly worth leaving.

Reasons to cancel deezer

• You rarely use the app and can live without music streaming for a while.
• You've switched to Spotify, Apple Music or YouTube Music and prefer that service's features or library.
• Your budget is tight and the ₹119+ monthly cost is no longer affordable.
• You want the free ad-supported tier instead of Premium.
• Deezer's catalogue or recommendations don't match your taste.

Reasons to keep deezer

• You use offline listening regularly (e.g., during flights or commutes with no data).
• Deezer's Flow and personalised playlists work better for you than competitors.
• You're on a carrier bundle where Deezer is discounted or free.
• Your annual plan is cheaper per month than monthly billing, and you're only halfway through.
• You have years of saved playlists and don't want to rebuild them on another service.

Pro tip: If you're on the fence, downgrade to Deezer's free ad-supported tier instead of cancelling. You keep your playlists and account, avoid readvertising later, and can upgrade again anytime. Contact Deezer support to downgrade without cancelling.

Deezer's contact details for india and europe

If you can't cancel through your account or app, you can contact Deezer's support team directly. Here are the official channels:

Deezer customer support

Email: support@deezer.com (standard response time: 3 to 5 business days)

In-app chat: Open the Deezer app, go to Settings > Help or Support and select "Contact us". A support agent usually responds within 24 to 48 hours.

Website contact: Visit www.deezer.com/en/help and select your issue to access a contact form or live chat option.

Deezer's legal address

If you need to escalate a complaint or send formal notice:

Primary (Paris, France):
Deezer SA
12 rue de la Victoire
75009 Paris
France

UK establishment (alternative):
Deezer Ltd
10 Dowgate Hill
London EC4R 2ST
United Kingdom

For Indian consumer complaints, also contact the Central Consumer Protection Authority at https://consumerhelpline.gov.in/ or file a case with your state's consumer commission.

Final steps: confirm your cancellation and move forward

You've now completed your cancellation, but the process isn't quite over. Take these final actions to lock in your decision and protect yourself.

First, wait 24 hours then log back into your Deezer account to confirm your cancellation is active. Your subscription status should show as "cancelled" or "no active plan". If it still shows "active" or "premium", contact Deezer's support team immediately and provide your cancellation confirmation email.

Next, set a calendar reminder for 3 days after your renewal date. On that day, check your bank statement to confirm Deezer (or Google, Apple, your carrier) did not charge you. If an unexpected charge appears, contact your bank or the relevant platform within 7 days to dispute it.

Finally, if you cancelled via a third-party platform (Google, Apple, carrier), also verify that platform shows your subscription as cancelled. Sometimes a platform glitch can reactivate a subscription if you're not careful.

Stopee has helped thousands of consumers cancel Deezer and other streaming subscriptions successfully. Your cancellation is now complete, your money is protected and you're free to explore other music services or manage your budget without unnecessary charges. If you need help escalating a dispute or understand your consumer rights, Stopee's team is here to support you every step of the way.