Manage Deezer

How to cancel deezer in singapore and avoid surprise charges

Understanding deezer and why you might want to cancel

Deezer is a music streaming service that gives you access to millions of tracks, curated playlists, and personalised recommendations across your phone, tablet, and desktop. The platform operates on a subscription model with both free and premium tiers available in Singapore. You can enjoy ad-free listening, offline mode, Flow personalised mixes, and full catalogue access on paid plans. Family and student pricing options are also available in select markets, including Singapore.

Like many subscription services, you may decide to cancel Deezer for various reasons: switching to another streaming platform, reducing monthly expenses, or simply not using the service enough to justify the cost. Whatever your reason, Stopee is here to walk you through the process step by step so you cancel confidently and avoid unnecessary charges.

Common reasons to cancel deezer

You might cancel because you prefer another music streaming app, you are experiencing billing issues, or your usage has dropped significantly. Some subscribers cancel after bundled trial periods end and they discover the monthly cost no longer fits their budget. Others find the music catalogue or personalisation features do not match their preferences. Understanding your reason helps you decide whether to pause temporarily or cancel permanently.

What you should know before you cancel

Cancellation prevents automatic renewal at the end of your current billing period, but it does not terminate your access immediately. You retain premium features until your paid period expires. Most importantly, Deezer does not issue refunds for completed billing cycles, so timing your cancellation correctly prevents wasted money.

Deezer pricing in singapore

Knowing the exact cost of your plan helps you understand what you are paying and whether the value justifies continuing. Below is a pricing summary based on current Singapore market rates across different subscription methods.

Prices vary slightly depending on whether you subscribe directly through Deezer, via the Apple App Store, Google Play Store, or through a mobile operator bundle. Always confirm your current plan and price in your account settings before you cancel.

Reasons to keep or cancel deezer

Reasons to keep your subscription

You should keep Deezer if you stream music regularly, enjoy the personalised Flow feature, or use the offline download capability during commutes or travel. The family plan offers excellent value if multiple household members share the account. Student subscribers benefit from the significant S$5.99 monthly discount. If you have invested time building playlists and discovering music tailored to your taste, the platform's recommendation engine may be worth retaining.

Reasons to cancel

Cancel if you have switched to Apple Music, Spotify, YouTube Music, or another competitor and no longer use Deezer. Cancel if the monthly cost no longer fits your budget or if your listening habits have changed. If you are unhappy with the music catalogue, sound quality, or user interface, cancelling frees up funds for a platform that better meets your needs. You should also cancel if you notice unauthorised charges or if you have experienced poor customer service.

How to cancel deezer across different platforms

Your cancellation method depends on how you subscribed. Stopee advises checking which platform handles your billing, as cancelling through the wrong channel wastes time and may leave charges active. The steps differ between direct Deezer subscriptions, app store purchases, and mobile operator bundles.

Cancel via deezer's website or app (direct subscription)

If you subscribed directly through Deezer without using an app store or carrier, follow these steps to cancel your account.

1. Open a web browser and go to deezer.com or open the Deezer app on your phone.
2. Log in with your email address and password.
3. Navigate to your account settings:
   • On the website: click your profile icon (top right) and select "Account settings" or "Manage my account".
   • On the app: tap the menu icon (three horizontal lines), then "Settings" and "Manage my account".
4. Select "Manage my subscription" or "Subscription settings".
5. Locate the option to "Cancel my subscription" and click it.
6. Review the cancellation notice and confirm by clicking "Yes, cancel my subscription".
7. You will receive a confirmation email within minutes. Save this for your records.

Pro tip: Cancel at least 48 hours before your renewal date to avoid being charged for the next billing period. Check your next billing date in your subscription settings before you cancel.

Warning: Cancellation takes effect at the end of your current paid period. You retain premium access until that date; cancellation does not cut off your service immediately.

Cancel via apple app store (iOS devices)

If you subscribed to Deezer through the Apple App Store on your iPhone or iPad, you must cancel through Apple's system, not through Deezer directly.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen to open your Apple ID menu.
3. Select Subscriptions.
4. Find and tap Deezer from the list of active subscriptions.
5. Tap Cancel Subscription.
6. Select your cancellation reason (optional) and confirm.
7. You will see a confirmation message. Apple sends a confirmation email to your registered Apple ID email address.

Pro tip: You can manage all your App Store subscriptions from this same menu, making it easy to review and cancel multiple services in one place.

Warning: Deezer cannot cancel App Store subscriptions for you. If you cancel through Deezer's website instead of Apple's system, your subscription remains active and you continue to be charged by Apple.

Cancel via google play store (Android devices)

If you subscribed to Deezer through the Google Play Store on your Android phone or tablet, cancel through Google's platform.

1. Open the Google Play Store app on your Android device.
2. Tap the menu icon (three horizontal lines) in the top left corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find and select Deezer.
6. Tap Cancel subscription.
7. Follow the prompts and confirm your cancellation.
8. Google sends a confirmation email to your registered Google account.

Pro tip: You can pause your Deezer subscription for up to 3 months through Google Play instead of cancelling outright. This option lets you revisit your decision later without losing your account data.

Warning: Google Play subscriptions have different cancellation timing than direct Deezer subscriptions. Check Google's cancellation policy to ensure you cancel before the next billing date.

Cancel mobile operator bundles

If Deezer comes bundled with your mobile plan from Singtel, StarHub, M1, or another carrier in Singapore, you must cancel through your operator's customer service.

1. Log in to your mobile operator's online account portal or open their official app.
2. Navigate to "My Services", "Add-ons", or "Subscriptions".
3. Search for Deezer or "Music bundle" in your active services.
4. Select the option to remove, cancel, or unsubscribe from Deezer.
5. Confirm the cancellation and note the effective date.
6. Alternatively, contact your operator's customer service by phone or visit a retail store to request cancellation.

Warning: Carrier-bundled Deezer subscriptions cannot be cancelled through Deezer's website in most cases. You must work directly with your mobile provider.

Pro tip: Ask your operator whether cancelling Deezer affects any discount or bundle pricing on your mobile plan. Some offers bundle Deezer to reduce your overall monthly bill, so removing it might increase your total bill.

What happens after you cancel deezer

Understanding what changes after you cancel helps you prepare and avoid surprises. Stopee wants you to know exactly what access you retain and what you lose on the day your paid period ends.

Your access and account status

You retain full premium access (ad-free listening, offline downloads, Flow mixes) until the end of your current billing period. After your paid period expires, your account automatically downgrades to the free tier. You do not lose your account, email, playlists, or saved music; all of this data remains under your free account indefinitely. You can log back in anytime to access your playlists, though you will see ads and face offline download limits.

Automatic renewal and future charges

Once you cancel, Deezer will not charge you again automatically. No renewal charge appears on your credit card or payment method after your current billing period ends. If you cancel before your renewal date, that cancellation instruction stays in place permanently unless you reactivate your subscription manually.

Account deletion (optional)

Cancelling your subscription does not delete your account. If you want to remove all your personal data and account history from Deezer's servers permanently, you must request account deletion separately through Deezer's account settings or contact their support team. This is optional and separate from cancellation.

Will you receive a refund after cancelling

Refund policies differ depending on which platform processes your payment. Stopee advises understanding the specific policy for your subscription method before you cancel, as most services issue no refunds for partial billing periods.

Direct deezer subscriptions

Deezer generally does not issue refunds once a billing period has been confirmed. You retain service through the end of that billing period, but no pro-rata refund is provided if you cancel mid-cycle. For example, if you cancel 10 days into a 30-day billing period, Deezer does not refund the remaining 20 days. The service continues until day 30, then stops.

App store and google play subscriptions

Apple and Google have different refund policies than Deezer. Apple typically allows refunds within 14 days of purchase if you request them through iTunes Support. Google Play offers a similar 48-hour window for certain subscriptions. If you want a refund after cancelling, you must request it directly from Apple or Google, not from Deezer. Stopee recommends contacting their support teams immediately if you believe you are entitled to a refund.

Mobile operator bundles

Refund eligibility for operator-bundled Deezer depends entirely on your carrier's contract terms. Some operators credit your account immediately upon cancellation; others apply the credit to your next billing cycle. Contact your mobile provider to ask about refund or credit policies for bundled services. Request written confirmation of any credit applied to your account.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects your rights when you purchase subscription services like Deezer. Stopee believes you should understand these protections, especially if you experience billing issues or unfair practices.

Key protections under singapore law

Under the Consumer Protection (Fair Trading) Act, suppliers must not engage in unfair contract terms, misleading statements, or unconscionable conduct. You have the right to clear information about subscription terms, pricing, and cancellation methods before you purchase. If Deezer fails to provide transparent cancellation instructions or charges you without consent, you can lodge a complaint with the Consumers Association of Singapore (CASE).

Automatic renewal protections

If you were enrolled in a free trial or promotional offer that converted to a paid subscription without clear prior notice, you may have grounds for a refund. Suppliers must provide explicit, informed consent before charging you for an automatic renewal. If Deezer did not provide clear cancellation instructions or buried them in fine print, CASE may support your complaint.

How to escalate a complaint

If Deezer refuses to cancel your subscription, denies a refund you believe you are owed, or continues charging you after you cancelled, contact the Consumers Association of Singapore (CASE) at 1800-6-CASE-1 (1800-622-7311) or visit their website at www.case.org.sg. Provide documentation of your cancellation attempts, screenshots of your account, and copies of charges on your card statement. CASE will investigate and may mediate between you and Deezer or escalate to the Competition and Consumer Commission of Singapore if necessary.

Common mistakes to avoid when cancelling deezer

Cancelling a subscription should be straightforward, but small mistakes can leave charges active or leave you unable to access your account. Stopee has identified the most frequent errors so you can sidestep them.

Cancelling through the wrong platform

The biggest mistake is cancelling through Deezer's website when you subscribed via the App Store or Google Play. Your payment method determines where you must cancel. If you subscribed through Apple, cancelling through Deezer's website does nothing; Apple continues charging you because the subscription still shows as active in their system. Always verify which platform processes your payment before you cancel.

Not cancelling early enough

Deezer charges you at the start of each billing period, not the end. If you want to avoid a charge on the 1st of next month, you must cancel by the 1st of the current month (or within 48 hours of your renewal date, depending on Deezer's specific terms). Cancelling one day after your renewal date means you are charged for another full cycle. Check your next billing date in your account settings and cancel well before that date arrives.

Assuming cancellation is instant

Cancellation takes effect at the end of your current billing period, not immediately. You do not lose access on the same day you click "cancel". This is not an error, but many users misunderstand it and assume their premium features disappear right away. Plan accordingly and do not cancel if you still want to use Deezer during the current month.

Not checking your card statements after cancelling

After you cancel, monitor your credit card or payment method for the next two billing cycles to confirm no further charges appear. If a charge appears after your cancellation date, contact your bank immediately and provide them with evidence of your cancellation (such as the confirmation email). You can also escalate to CASE or your payment provider's dispute resolution service.

Deleting the app instead of cancelling the subscription

Uninstalling the Deezer app from your phone does not cancel your subscription. Charges continue even though the app is gone. You must actively cancel through Deezer's website, the App Store, Google Play, or your mobile operator. Simply deleting the app is not a cancellation method.

Cancellation checklist for deezer

Use this checklist to ensure you cancel correctly and avoid surprise charges or missed steps.

How stopee helps you cancel subscriptions

Cancelling Deezer should not require hours of research or back-and-forth emails with support. Stopee at stopee.com has helped thousands of consumers cancel unwanted subscriptions quickly, transparently, and without hidden complications. Our guides break down each cancellation method by platform, flag common traps, and provide escalation steps if a company refuses to cancel your account or process a legitimate refund.

Whether you are cancelling Deezer, cancelling a recurring charge from another service, or fighting a disputed billing issue, Stopee empowers you with the knowledge and templates you need to take control of your subscriptions. We believe you should spend your money on services you actually use, and cancellation should never feel like an obstacle course designed to trap you.

Contact details and escalation for deezer in singapore

If you experience issues cancelling Deezer or believe you have been charged unfairly, contact Deezer support or escalate to the relevant authority.

Deezer support channels

Deezer's registered office in Singapore is located at 4 Battery Road, Unit 25-01, Bank of China Building, Singapore 049908. The company also maintains a regional office at 100 Amoy Street. You can contact Deezer through their website's support form, in-app help menu, or via email. Response times typically range from 24 to 48 hours.

Consumer protection escalation

If Deezer does not respond to your cancellation request or disputes a refund claim, escalate to the Consumers Association of Singapore (CASE) at 1800-622-7311 or www.case.org.sg. Provide copies of your cancellation request, confirmation emails, card statements, and any correspondence with Deezer. CASE offers free mediation and can refer unresolved complaints to the Competition and Consumer Commission of Singapore.

Stopee at stopee.com has helped thousands of consumers cancel Deezer and other subscriptions without hassle, reclaim refunds they were owed, and take control of their spending. You now have the knowledge and tools to cancel confidently. Do not accept unnecessary charges or misleading cancellation processes. Take action today, and let Stopee support you through every step.