Manage Artlist

How to cancel artlist and get your refund in singapore

What is artlist and why creators use it

Artlist is a subscription platform that gives you access to royalty-free music, sound effects, stock footage, video templates and AI tools designed for content creators, video editors, marketers and digital agencies. Your subscription unlocks a library of licensed assets you can use across commercial projects, YouTube videos, social media and client work.

The service operates on a recurring billing model, which means your payment renews automatically each month or year depending on your chosen plan. While Artlist offers genuine value for creators who use its assets regularly, the automatic renewal cycle can catch you off guard if your project needs change or your budget tightens.

How artlist billing works in singapore

Artlist charges your payment method on a fixed schedule. Your subscription remains active until you explicitly cancel it, and cancellation prevents future charges but does not refund past payments for completed billing periods. Your account access continues through the end of your current billing cycle after you cancel.

Artlist pricing and plan options

Artlist offers tiered plans across music, sound effects and AI tools, with pricing in Singapore dollars that varies by subscription length and feature scope.

When annual plans make sense and when they do not

Annual billing offers the lowest per-month cost, but commits you to 12 months of charges upfront. If you are uncertain whether you will need Artlist beyond a few months, the monthly plan protects you from overpaying. At Stopee, we help thousands of consumers understand their billing commitments so they can cancel confidently when circumstances change.

Your consumer rights when cancelling artlist in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy digital services, including subscription platforms. These statutory rights may override or enhance Artlist's stated refund policy if your situation qualifies.

What the consumer protection (Fair trading) act means for you

Under Singapore law, you have the right to cancel a subscription within a reasonable timeframe if the service was not clearly described, was not fit for purpose, or if Artlist engaged in misleading or deceptive conduct. If Artlist's automatic renewal was not clearly disclosed before you paid, you may have grounds to claim a refund or credit.

Pro tip: Keep records of all promotional materials, email confirmations and billing statements. These documents prove what was disclosed to you at the time of purchase and strengthen any dispute with Artlist or your bank.

When to escalate to authorities

If Artlist refuses to honour your cancellation or refund claim despite your reasonable request, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE mediates disputes between consumers and businesses at no cost and can pressure Artlist to resolve your case. Your complaint creates an official record that protects other consumers and signals to Artlist that you are serious about your rights.

How to cancel artlist step by step

Cancellation steps differ depending on whether you subscribed directly through Artlist's website or via the Apple App Store or Google Play. Follow the correct method for your situation to avoid confusion and ensure your cancellation is processed.

Cancel artlist via the website

1. Log in to your Artlist account using your email and password.
   • Visit artlist.io and click the account or profile icon in the top right corner.
   • Select "Account" or "Settings" from the dropdown menu.
2. Navigate to the Plan & Billing section.
   • Look for "Plan" or "Subscription" in the left sidebar menu.
   • Click "Manage subscription" or "View billing details".
3. Find the "Cancel renewal" or "Cancel subscription" button on your plan details page.
   • This button appears near your current plan name and next billing date.
   • If you see "Change plan" instead, click that first, then look for a cancel option.
4. Click the cancel button and follow the on-screen prompts.
   • Artlist may ask why you are cancelling. You can skip this or provide brief feedback.
   • Confirm your cancellation in the final popup or email verification.
5. Check your email for a cancellation confirmation from Artlist.
   • Save this email as proof of your cancellation request.
   • Your subscription access remains valid until the end of your current billing period.

Warning: Do not delete your Artlist account immediately after cancellation. Deleting your account may remove your cancellation record and complicate any future refund dispute. Wait until your final billing period ends before considering account deletion.

Cancel via apple app store

1. Open the Apple App Store app on your iPhone, iPad or Mac.
2. Tap or click your account icon in the bottom right corner (or top right on Mac).
3. Select "Account settings" or "Subscriptions".
4. Find Artlist in your active subscriptions list.
5. Tap or click Artlist and select "Cancel subscription".
6. Confirm the cancellation. Apple will notify you of the end date of your access.

Pro tip: Apple processes cancellations through its own system, not Artlist directly. Artlist may not see your cancellation immediately, so follow up with Artlist support within 3 days if you need to claim a refund. Keep your Apple confirmation email as evidence.

Cancel via google play

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions" or "Payments and subscriptions".
4. Find Artlist in your subscriptions list.
5. Tap Artlist and select "Cancel subscription".
6. Confirm the cancellation. Google will show your final access date.

Like Apple, Google processes your cancellation independently. Artlist may take 24-48 hours to sync the cancellation status on their end. If you were charged after cancelling on Google Play, contact Artlist support immediately with your Google confirmation as proof.

Artlist refund policy and your eligibility

Artlist's stated refund policy is strict but not absolute. Understanding the rules and your legal protections helps you decide whether to request a refund and how to present your case.

Standard refund eligibility under artlist's policy

Artlist offers refunds only if you meet all of these conditions:

• You cancel within 14 calendar days from the date of your initial purchase or renewal.
• You have not downloaded, exported, generated or used any assets from your subscription during that 14-day window.
• You have not created or published any videos or projects using Artlist content.

If you downloaded even one music track or SFX file, or if you generated an AI voiceover or image, Artlist's policy treats your refund claim as ineligible. The 14-day window is fixed and does not extend under Artlist's standard terms.

Refund exceptions and statutory claims

Artlist's 14-day, no-usage rule does not override Singapore's Consumer Protection (Fair Trading) Act. If you can show that:

• Artlist failed to clearly disclose automatic renewal before your purchase, or
• The service was not fit for the purpose it was marketed for, or
• You were misled about features or pricing,

you retain the right to claim a refund or credit regardless of the 14-day window or your usage. Pro tip: When you contact Artlist support to request a refund outside the 14-day window, cite the Consumer Protection (Fair Trading) Act in your message. This signals that you understand your legal rights and increases the likelihood of a favourable resolution.

What happens to your account and access after cancellation

Cancelling Artlist stops future charges but does not immediately end your access. Understanding the transition helps you plan your creative workflow and avoid disruption.

Your access timeline after you cancel

Your subscription remains active and fully functional until the end of your current billing period. For example, if you cancel on 15 March and your next billing date was 30 March, you retain full access until 30 March at 23:59. After that time, you lose access to all Artlist content and features unless you resubscribe.

Assets you downloaded before the end date remain yours to use under your license, but you cannot download new content after your subscription expires. Any AI credits you did not use expire when your subscription ends.

Your account data and license records

Artlist typically retains your account history, past payments and license records for compliance and dispute resolution. You can download invoices and licence certificates from your account while you remain logged in, but after your subscription ends, access to account details becomes limited. Pro tip: Export all licence certificates, invoices and project records before your cancellation date ends, especially if you need proof of legal licensing for past commercial work.

Common mistakes people make when cancelling artlist

Many creators assume cancellation is automatic or miss critical steps that lead to unexpected charges and frustration. Knowing these traps saves you time, money and stress.

The top mistakes and how to avoid them

• Thinking you cancelled through the app instead of confirming on the website: If you subscribed via Apple or Google, cancelling on Artlist's website does not work. You must cancel through your App Store or Google Play account. Verify your cancellation through the exact platform where you subscribed.
• Not waiting for a confirmation email: Artlist sends a cancellation email to your registered address. If you do not receive it within 24 hours, your cancellation may not have been processed. Log back in and check your subscription status before leaving your account.
• Deleting your account before the final billing period ends: Deleting your account removes your cancellation record and makes any future refund claim much harder. Leave your account active until your subscription officially expires.
• Ignoring the 14-day refund window: If you think you qualify for a refund, contact Artlist support within 14 days. After 14 days, Artlist's policy offers no refund unless you invoke statutory consumer rights. Speed matters.
• Not documenting your cancellation: Screenshot your cancellation confirmation, save all emails and keep your credit card statement showing the charge date. These records prove you cancelled on time and support any refund dispute.

Should you cancel artlist or keep your subscription

Deciding whether to cancel depends on how often you create content, whether you have alternative sources for assets and your current budget. At Stopee, we believe the decision to cancel should be yours alone, made with clear information and no pressure.

Strong reasons to cancel

• You have shifted to projects that do not require licensed music or SFX.
• You found cheaper alternatives that meet your creative needs.
• Your project work has slowed or stopped temporarily.
• The auto-renewal charge was a surprise and you are on a tight budget.
• You use AI tools from competing platforms that offer better quality or pricing.

Reasons to keep your subscription

• You create content regularly and Artlist saves you time sourcing assets.
• Your clients or audience depend on the quality and copyright safety of Artlist licences.
• The per-project cost is lower than buying individual licenses elsewhere.
• The annual plan cost (even if higher upfront) works out cheaper than month-to-month for your usage.
• You value the all-in-one platform for music, SFX, footage and AI tools.

Cancellation checklist for artlist

Use this checklist to ensure you cancel correctly and protect yourself against billing errors or lost refund claims.

• Identify your subscription method: direct Artlist website, Apple App Store or Google Play.
• Log in and navigate to your subscription or billing settings.
• Click "Cancel subscription" or "Cancel renewal" and confirm the action.
• Wait 24 hours and check your email for a confirmation from Artlist.
• Log in again to verify your subscription status shows "Cancelled" or "Expires on [date]".
• If you qualified for a refund (within 14 days, no usage), contact Artlist support within 3 business days with your proof.
• Save all cancellation emails, confirmation screenshots and billing statements in a folder for future reference.
• Mark your calendar with your final access date so you do not rely on Artlist content after expiry.
• If a charge appears after your cancellation, contact your bank or payment provider immediately and reference your cancellation proof.

How to contact artlist support and escalate your cancellation issue

If your cancellation is not processed, a refund is denied unfairly or charges continue after you cancel, you need to escalate quickly. Stopee recommends maintaining a clear communication trail with dated records of every contact attempt.

Artlist customer support contact details

Artlist operates support channels through its website. Visit artlist.io/support or help.artlist.io and select "Contact us". You can submit a support ticket describing your cancellation or refund issue. Include your account email, the date you cancelled and any relevant order numbers or charge dates.

Response times typically range from 24 to 72 hours. If your issue is time-sensitive (for example, a charge after cancellation), mark your ticket as urgent.

Mailing addresses for formal cancellation notices

If Artlist does not respond to your cancellation request through the website, you can send a formal written notice to ensure a clear legal record. Artlist maintains addresses in Israel and Luxembourg for registered correspondence:

• Israel: Artlist has a registered PO Box address in Israel for formal cancellation notices. Request the exact PO Box number from support before sending formal mail.
• Luxembourg: An alternate registered office address in Luxembourg appears in some contract documents. Include this address on your registered mail as an alternative if the Israel address does not respond.

Pro tip: Send any formal cancellation letter via registered post or a tracked courier service that provides proof of delivery. Keep a copy of the letter and the proof of delivery receipt. This creates an official legal record and protects you if Artlist later claims they never received your cancellation request.

When to involve consumers association of singapore (CASE)

If Artlist ignores your cancellation request for more than 14 days or refuses a refund you believe you deserve under Singapore law, lodge a complaint with CASE. You can file online at case.org.sg or visit their office in person. CASE will contact Artlist on your behalf and attempt to mediate a resolution at no cost to you.

Next steps and your path forward

Cancelling Artlist is straightforward when you follow the right steps, understand your refund rights and keep clear records. You deserve to cancel on your own timeline without hidden charges or unclear processes.

Whether you are cancelling because your creative needs have shifted, your budget has tightened or you have found a better alternative, the process becomes faster and less stressful when you have the right information. Stopee has helped thousands of consumers cancel subscriptions with confidence by providing clear, step-by-step guidance and reminding them of their legal rights. Use this guide as your roadmap, follow the checklist, save your confirmation emails and take action within the 14-day refund window if you qualify.

If Artlist fails to cancel your subscription or denies a fair refund claim, remember that you have statutory consumer protections under Singapore law and the support of CASE. The power to cancel is yours, and Stopee is here to make sure you exercise it successfully.