Manage Audiio

How to cancel audiio and reclaim control of your creator budget

What audiio is and why creators choose it

Audiio is a subscription-based music and sound effects library designed for creators who need high-quality, royalty-free audio without licensing headaches. You gain access to thousands of tracks and sound effects with simple licensing rules for social media, YouTube channels, podcasts, client projects and even broadcast television depending on your plan.

The service appeals to YouTubers, podcasters, video editors and small production teams who value unlimited downloads and straightforward commercial rights. However, subscription costs add up quickly, and many creators find they no longer need continuous access after their project work shifts or budgets tighten.

Who typically uses audiio

Content creators on a tight deadline often turn to Audiio for fast, legal audio solutions. If you produce videos regularly, run a podcast, or edit client footage, the library offers genuine convenience. Yet if your creative output has slowed, or you have found cheaper alternatives, cancelling makes financial sense.

Why you might want to cancel

You may have signed up during a promotional period and now face full renewal costs. Perhaps your project workload has decreased, or you discovered free alternatives like YouTube Audio Library or Epidemic Sound. Some users cancel because they purchased a lifetime membership by mistake, or they want to pause rather than commit to another billing cycle. Whatever your reason, Stopee is here to walk you through the exact process so you stop paying for something you no longer use.

Understanding your consumer rights in singapore

Your rights as a consumer are protected under the Consumer Protection (Fair Trading) Act in Singapore. This legislation gives you the power to demand refunds, dispute unauthorized charges and hold companies accountable for unfair contract terms.

What the law says about subscriptions

Under Singapore consumer law, you have the right to cancel a subscription within a reasonable timeframe, though "reasonable" often depends on how clearly Audiio disclosed cancellation terms. If Audiio buried cancellation instructions or made the process deliberately difficult, you may have grounds to escalate your complaint to the Consumers Association of Singapore (CASE). Additionally, if you were charged without explicit consent, or if Audiio continues charging after you requested cancellation, you can dispute the charges with your bank or credit card company and reference the Consumer Protection Act.

When to escalate to CASE

If Audiio refuses to process your cancellation or denies a refund you believe you deserve, contact the Consumers Association of Singapore (CASE) at www.case.org.sg or call 6100 0820. Stopee recommends keeping all cancellation emails, payment receipts and communication logs before you escalate. CASE handles consumer disputes free of charge and has authority to intervene on your behalf. Most companies respond quickly when CASE gets involved, so do not hesitate to file a complaint if Audiio ignores your cancellation request or wrongfully charges you after cancellation.

Audiio pricing and plan options in singapore

Before you cancel, understand what you are paying for so you can decide whether a refund is worth pursuing or whether simply letting your plan expire makes more sense.

Current audiio plans and costs

Price notes and currency conversion

These prices are approximate conversions from USD to SGD (using a rate of approximately 1 USD = 1.43 SGD). Actual charges may vary due to promotional discounts, tax adjustments, or App Store surcharges. Always check your bank statement to confirm the exact amount you were charged. If you purchased via the Apple App Store or Google Play, additional platform fees may apply on top of Audiio's advertised price.

How to cancel audiio across all platforms

Cancellation method depends on where you subscribed: through Audiio's website, the Apple App Store, or Google Play. Each platform has different rules, and Stopee will guide you through each scenario so you do not miss a step.

Cancel your audiio subscription via the apple app store (iOS)

If you subscribed through Apple, you must cancel through Apple's system. Audiio cannot cancel App Store subscriptions for you, so follow these steps carefully.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen to open Apple Account settings.
3. Select Subscriptions from the menu.
4. Find and tap Audiio in your active subscriptions list.
5. Tap Cancel Subscription and confirm your choice.
6. Take a screenshot of the cancellation confirmation for your records.

Pro tip: Apple will allow you to access Audiio until your current billing period ends, even after you cancel. You will not be charged for the next renewal cycle. Cancellation becomes effective on your next renewal date, not immediately.

Cancel your audiio subscription via google play (Android)

Google Play subscriptions follow a similar process to Apple, but the menus are slightly different. Audiio cannot override Google Play's system, so you must initiate cancellation through Google.

1. Open the Google Play app on your Android device or visit play.google.com in a web browser.
2. Tap the account icon in the top right corner (or click your profile picture on web).
3. Select Manage subscriptions or Subscriptions, depending on your device.
4. Find Audiio in your active subscriptions.
5. Tap Audiio to open its details page.
6. Select Cancel subscription and follow the on-screen prompts to confirm.
7. Screenshot the cancellation confirmation page.

Warning: Google Play offers a brief window (usually 1 hour) to reverse your cancellation if you change your mind. After that, the cancellation is final. Your access continues until the end of your billing period, then terminates automatically.

Cancel your audiio subscription via the website (audiio.com)

Cancelling through Audiio's website requires direct contact with their support team, as there is no automated cancel button in your account dashboard. This is the most time-consuming method, so plan accordingly.

1. Visit the Audiio help centre or contact page at audiio.com.
2. Send an email to hello@audiio.com or enterprise@audiio.com requesting cancellation of your subscription.
3. In your email, include your full name, account email address and the date you wish your subscription to end.
4. State clearly: "I request to cancel my Audiio subscription effective immediately" or "effective at the end of my current billing cycle."
5. Request a cancellation confirmation email in writing.
6. Wait for Audiio's response (typically 2-5 business days).
7. Save the confirmation email as proof of your cancellation request.

Pro tip: Email is the only reliable way to cancel a web-based Audiio subscription. Phone numbers are not publicly listed, and live chat is not consistently available. Keep timestamps of all emails you send, as Stopee recommends documenting every interaction in case disputes arise later.

What happens immediately after you cancel

Cancellation does not mean instant access removal, and understanding the timeline helps you plan your next steps and avoid surprise charges.

Access and timing after cancellation

In most cases, you retain full access to Audiio's library until the end of your current billing period. If your subscription renews on the 15th of each month and you cancel on the 1st, you can download and use audio freely until the 14th. On the 15th, your subscription lapses and you lose access. This gives you a final window to download tracks you may need later. Pro tip: Download and save any audio files you plan to use in future projects before your access expires, especially if you have purchased one-time project licenses.

Your account and personal data after cancellation

Your Audiio account profile, download history and project notes may remain in Audiio's database indefinitely, depending on their data retention policies. You can request account deletion by emailing hello@audiio.com and asking them to remove all your personal information under Singapore's data protection laws. Stopee advises keeping your cancellation confirmation before requesting data deletion, as the two processes are separate.

Platform limitations and what you cannot do

• If you cancelled via Apple or Google, Audiio has no power to restore your access-you must contact Apple or Google directly.
• Audio files you have downloaded remain yours to use (licensed files are yours forever), but you cannot access the Audiio library to download new files after cancellation.
• Future renewals will not occur, but check your bank statement 3-5 days after your cancellation date to confirm no further charges appear.

Will you receive a refund after cancellation

Refund eligibility depends on when and where you purchased, and how much of the library you have used. Stopee explains each scenario so you know whether you have a realistic chance of recovering your money.

Refunds for purchases made on the audiio website

Audiio offers a 14-day refund window for unused subscriptions purchased directly through audiio.com. This is your strongest refund position. To qualify, you must not have downloaded significant content or accessed the library extensively.

1. Email hello@audiio.com or enterprise@audiio.com within 14 days of your purchase.
2. State your full name, account email, purchase date and order number (find this in your receipt or bank statement).
3. Explain that you have not used the service and request a full refund.
4. Attach your original order receipt and a statement confirming you have not downloaded content.
5. Wait for Audiio's response (typically 3-7 business days).

Warning: Some users report that Audiio denies refunds if the account shows any download activity whatsoever, even if you only previewed one track. Evidence of "usage" can disqualify your refund claim. If Audiio denies your refund and you believe you have a legitimate case, escalate to CASE.

Refunds for app store (iOS) and google play (Android) purchases

Audiio cannot issue refunds for purchases made through Apple or Google. Refund requests must go directly to the platform itself.

• Apple: Go to appleid.apple.com, select Purchase History, find the Audiio charge, and click Report a Problem. Select your reason (e.g., "I do not recognise this charge" or "I did not authorise this renewal") and submit. Apple usually responds within 24-48 hours.
• Google: Visit play.google.com, scroll to Order History, find the Audiio charge, click Report a Problem and select your reason. Google refunds typically process within 5-7 business days.

Pro tip: If you contact Audiio asking for a refund for an App Store or Google Play purchase, they will direct you back to the platform. Do not waste time emailing Audiio-go straight to Apple or Google instead.

Refunds for lifetime memberships

Lifetime membership refunds are your hardest case because Audiio considers these permanent purchases, not subscriptions. However, if you purchased a lifetime plan within the last 14 days and have not downloaded content, you have grounds to request a refund under the 14-day window. Email hello@audiio.com with your order number and explicitly state you have not used the service. If Audiio refuses and you believe the sale was misleading, contact CASE.

Common mistakes that cost you time and money

Many creators cancel Audiio, only to discover they made an error that delayed their refund or left them still being charged. Stopee has compiled the most common pitfalls so you avoid them entirely.

Mistake 1: cancelling through the wrong platform

If you subscribed via the Apple App Store but email Audiio asking them to cancel, they will tell you they cannot help-you must cancel through Apple. This miscommunication wastes days and delays your refund. Always check your original purchase confirmation email to confirm where you subscribed, then cancel through that exact platform.

Mistake 2: not keeping cancellation proof

You cancelled via email and thought you were done, but three weeks later Audiio charged your card again. Without a cancellation confirmation email, you have no evidence of your request and cannot dispute the charge effectively. Always request written confirmation of your cancellation and screenshot it immediately.

Mistake 3: assuming access ends immediately

Many creators cancel but then panic when they discover they still have access days later. This is normal-Audiio allows you to use the service until your billing period ends. However, some users mistake this as a failed cancellation and cancel again, or they worry they were double-charged. Understand that access outlasting cancellation is standard and expected.

Mistake 4: missing the 14-day refund window

Audiio's 14-day refund window is tight, and if you wait 15 days to request a refund, they will deny it. Mark your purchase date on a calendar and submit your refund request within two weeks if you qualify. The longer you wait, the harder it is to prove you have not used the service.

Mistake 5: downloading content then requesting a refund

Once you have downloaded even one track from Audiio, your refund eligibility drops dramatically. Audiio will point to your download history as evidence of usage and reject your refund claim. If you are unsure whether you want to keep the subscription, do not download anything during your trial or first week. Download content only after you have decided to stay.

How to dispute a charge if audiio refuses to cancel

If Audiio ignores your cancellation request or continues charging after you cancel, you have financial tools at your disposal that carry real weight.

Step-by-step chargeback and dispute process

1. Document everything: save all cancellation emails, payment receipts and confirmation attempts.
2. Give Audiio one final written notice by email (registered if possible) stating you have cancelled and no further charges are authorised.
3. Wait 5-7 business days to see if any additional charges appear on your bank statement.
4. If you are charged again, contact your bank or credit card issuer immediately and request a dispute or chargeback.
5. Provide your bank with all documentation: cancellation emails, receipts, account statements showing the disputed charges.
6. Your bank will contact Audiio and demand proof that you authorised the charge. Audiio must prove consent to win the dispute.
7. Most disputes resolve in favour of the consumer within 10-20 business days.

Pro tip: Banks take unauthorised subscription charges very seriously because they are common complaints. You have a strong case if you can show Audiio's delayed response to your cancellation request or a lack of clear confirmation. Stopee recommends filing a dispute within 30 days of the disputed charge for the fastest resolution.

Your checklist before and after cancellation

Use this checklist to ensure you have completed every step correctly and left no loose ends for Audiio to use as an excuse to charge you again.

Before you cancel

• Confirm your subscription is active and check your next billing date on your account or bank statement.
• Download any audio files or projects you wish to keep after cancellation ends.
• Note your account email address, full name and any order numbers or receipt references.
• Screenshot your current subscription status in case Audiio claims you were not a customer.

At the moment of cancellation

• If cancelling via App Store or Google Play, take a screenshot of the cancellation confirmation page immediately.
• If cancelling via email, send your request during business hours (Monday to Friday) and use a clear, professional subject line: "Subscription Cancellation Request-[Your Account Email]."
• Request a written confirmation and give Audiio a reasonable deadline (e.g., "Please confirm within 48 hours").

After cancellation

• Check your email daily for Audiio's cancellation confirmation.
• Set a phone reminder for 3 days before your next would-be renewal date to verify no charge appears.
• Review your bank and credit card statements for 30 days after cancellation to catch any unexpected charges.
• If charged unexpectedly, initiate a dispute with your bank within 7 days of the charge.
• Archive all cancellation emails and receipts for at least one year.

Your path forward and why stopee helps creators like you

Cancelling Audiio does not have to be frustrating or time-consuming if you follow the right process from the start. You now understand which platform to use, how long each method takes, what refunds you can realistically claim and what legal protections cover you in Singapore. Most importantly, you know exactly when and how to escalate to CASE if Audiio refuses to cooperate.

The process differs based on where you subscribed-Apple, Google or the web-but the principle is identical: take action quickly, document everything and keep your evidence safe. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they deserve, and this guide is built from real customer experiences and cancellation patterns. If you follow these steps carefully, you will avoid the mistakes that trap other users in endless billing cycles.

Your subscription is your choice, and you have the legal right to cancel it on your terms. Do not let unclear interfaces or slow customer support keep you paying for a service you no longer use. Start your cancellation today using this guide, and if Audiio refuses to cooperate, contact the Consumers Association of Singapore for free support. You have the power-now use it.

Audiio contact and cancellation address information

Audiio is owned by Abiya Music Group LLC, a Nashville-based company in the United States. While Audiio serves customers worldwide including Singapore, the company does not maintain a physical office in Singapore for customer support.

• Email support (web cancellation): hello@audiio.com or enterprise@audiio.com
• Physical address (US office only): Abiya Music Group LLC, Nashville, Tennessee, USA
• App Store cancellation: Apple ID account settings on your iOS device
• Google Play cancellation: Google Play app or play.google.com account settings
• Consumer disputes in Singapore: Consumers Association of Singapore (CASE), 6100 0820, www.case.org.sg

Stopee makes sure you never feel lost or alone when cancelling subscriptions. Whether you need help understanding your rights, drafting a cancellation email or disputing a wrongful charge, this guide gives you the knowledge to take control and stop unnecessary payments today.