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Cancel Audio.Com: The Right Way
How to cancel Audio.Com and recover your unused fees
What Audio.Com is and why you might cancel
Audio.Com is a subscription-based audio platform that lets you stream, convert and store audio files in the cloud through both web and mobile interfaces. The service offers free and paid tiers, with paid plans delivering unlimited projects, expanded storage and transcription features. If you're in Singapore and subscribed to Audio.Com, you may want to cancel for several reasons: you're not using the features, the cost no longer fits your budget, or you've found a better alternative.
Understanding your cancellation options and rights is the first step toward taking control of your subscription. At Stopee, we help consumers navigate these decisions with clarity and confidence.
Who typically cancels Audio.Com
You might be cancelling because your free trial has ended and you prefer not to upgrade, or because a paid plan isn't delivering enough value. Other customers cancel after realizing they need different audio tools or want to reduce their monthly expenses. Whatever your reason, you have consumer rights that protect you.
Your rights as a singapore consumer
Under the Consumer Protection (Fair Trading) Act (Cap 52A), you have the right to cancel paid subscriptions within a reasonable timeframe if the service fails to meet stated standards or if the company misrepresents its features. Audio.Com also offers a 14-day pro-rated refund window on certain annual plans, which we'll cover in detail below.
Audio.Com pricing and plan options
Audio.Com publishes pricing in USD, so your SGD cost will depend on exchange rates and your payment processor at checkout.
Current Audio.Com pricing table
| Plan | Price (USD) | Billing cycle | Storage and features |
|---|---|---|---|
| Free | Free | One-time | 3 projects, 1 GB total, limited uploads |
| Pro (Annual) | $49.99/year | Annual renewal | Unlimited projects, 250 GB storage, unlimited transcription |
| Premium (Annual) | $83.88/year | Annual renewal | All Pro features plus advanced editing tools |
| Pro (Monthly) | $4.99/month | Monthly renewal | Same as Pro Annual (billed monthly) |
| Premium (Monthly) | $6.99/month | Monthly renewal | Same as Premium Annual (billed monthly) |
| Weekly | $1.99/week | Weekly renewal | Limited to Pro features, shortest commitment |
What you need to know about pricing
Audio.Com does not publish official SGD rates, so exchange fluctuations affect your final charge. Monthly and weekly plans do not qualify for the 14-day pro-rated refund, only annual subscriptions. If you're paying through the Apple App Store or Google Play, those platforms handle billing and may charge additional currency conversion fees.
How to cancel Audio.Com step by step
You have three ways to cancel Audio.Com depending on how you subscribed. We recommend the direct website method because it gives you the clearest record of cancellation.
Cancel directly through the Audio.Com website
This is the most reliable method and gives you immediate confirmation. You'll stop auto-renewal at the end of your current billing period without losing access until then.
- Open your browser and go to Audio.Com
- Log in with your registered email and password
- If you've forgotten your password, use the "Forgot password" link on the login page
- Navigate to your account settings
- Click your profile icon or account name in the top right corner
- Select "Settings" or "Account Settings" from the dropdown menu
- Find your subscription management section
- Look for "Subscriptions," "Billing," or "Plans" in the settings menu
- Click "Manage Subscription" or "View Active Subscriptions"
- Initiate cancellation
- Next to your active plan, click "Cancel Subscription" or "Cancel Plan"
- Read the confirmation message carefully - this explains what you lose and when
- Confirm your cancellation
- Click the final "Confirm Cancellation" or "Yes, cancel my subscription" button
- Audio.Com will show a confirmation message with your cancellation date
- Pro tip: Screenshot or save this confirmation for your records
- Check your email
- You'll receive a cancellation confirmation email within minutes
- Keep this email as proof of your cancellation request
Cancel through the apple app store
If you subscribed through the iOS App Store, you must cancel through Apple's system, not through the Audio.Com app itself. Apple handles billing and refunds directly.
- Open the Settings app on your iPhone or iPad
- Tap your name at the top of the screen
- Select "Subscriptions"
- Find Audio.Com in your active subscriptions
- Scroll through the list until you see Audio.Com
- Tap it to view subscription details
- Tap "Cancel Subscription"
- Apple will ask why you're cancelling - you can optionally provide feedback
- Confirm your cancellation choice
- Verify the cancellation
- Return to your Subscriptions list - Audio.Com should no longer appear as active
- Apple sends a cancellation confirmation email to your registered address
- Warning: If the subscription still appears after 10 minutes, force-close Settings and try again
Cancel through google play (Android)
Android users who subscribed via Google Play must cancel through Google's app ecosystem. Google manages your billing and any eligible refunds.
- Open the Google Play app on your Android device
- Tap your profile icon in the top right corner
- Select "Manage subscriptions" or "Subscriptions"
- Locate Audio.Com in your subscription list
- Scroll to find Audio.Com and tap it
- Review the plan details and your next billing date
- Tap "Cancel subscription"
- Google Play will show you details about your remaining access period
- Confirm the cancellation by tapping the final confirmation button
- Confirm cancellation is complete
- You'll see a success message on screen
- Google sends a confirmation email to your Google account email address
- Pro tip: Screenshot the confirmation screen as backup proof
What happens after you cancel Audio.Com
Understanding what occurs after you press cancel reduces anxiety and helps you plan your transition to another service.
Your access timeline after cancellation
Your paid features remain available until the end of your current billing period. You won't lose access mid-cycle, even though you've cancelled. On the final day of your billing period, Audio.Com automatically downgrades your account to the free tier if one exists.
After downgrade, you'll lose access to unlimited projects and expanded storage. Your uploaded files stay on your account but are subject to free tier limits (typically 1 GB total storage and 3 projects maximum). Warning: Files exceeding free tier limits may be deleted, so back up important audio files before your cancellation date arrives.
Your data and account status
Your account itself remains active and recoverable. You can log back in at any time using your original credentials. If you change your mind before the final billing date, most subscription services allow you to reactivate within a grace period - contact Audio.Com support to confirm their policy.
Downloaded or exported files you created during your paid subscription remain yours. Stopee recommends exporting any projects or transcriptions you want to keep before your access downgrade takes effect.
Refunds and fee recovery for Audio.Com
Audio.Com has a non-refundable fees policy with one key exception. Knowing this exception could put money back in your pocket.
The 14-day pro-rated refund exception
If you cancel an annual plan within 14 days of the subscription start date, you're eligible for a pro-rated refund. The refund equals the difference between your annual plan fee and Audio.Com's current monthly rate. Weekly and monthly plans do not qualify for this refund.
For example, if you paid $49.99 for an annual Pro plan but the current monthly rate is $4.99, and you cancel on day 10, you receive a pro-rated amount back. This is your best opportunity for fee recovery, and Stopee strongly recommends using it if you subscribed within the last 14 days.
How to request a refund
- Gather your subscription details
- Note your subscription start date
- Find the email address associated with your Audio.Com account
- Locate your payment confirmation or receipt (from your email or bank statement)
- Email Audio.Com support
- Send your request to support@audio.com
- Include "Refund Request" in the subject line
- Provide key information in your email
- Your account email address
- Subscription start date and plan type (Pro Annual, Premium Annual, etc.)
- Payment date and amount (if you have it)
- Brief reason for cancellation (optional but helpful)
- Wait for a response
- Audio.Com support typically replies within 5-7 business days
- Pro tip: If you don't hear back in 10 days, send a follow-up email
- Verify refund processing
- Once approved, the refund appears in your original payment method within 5-10 business days
- Check your bank statement or credit card to confirm receipt
- Keep the approval email as proof for dispute resolution if needed
If Audio.Com refuses a legitimate refund
You have consumer protection rights under Singapore law. If Audio.Com denies a refund you believe you qualify for, you can escalate to the Consumers Association of Singapore (CASE) or lodge a complaint with the Infocomm Media Development Authority (IMDA) if the company misrepresented its refund policy.
Common cancellation mistakes and how to avoid them
Cancellation can feel stressful, especially when fees are involved, but most mistakes are avoidable with awareness.
Mistake 1: deleting the app instead of cancelling the subscription
Simply deleting the Audio.Com app from your phone does not cancel your subscription. You will continue to be charged each billing cycle. The subscription exists independently of the app. Always cancel through the website or app store subscription settings before deleting the app.
Mistake 2: cancelling through the wrong platform
If you subscribed via Google Play, cancelling through the Audio.Com website won't work - you must cancel through Google Play. Stopee's experience shows this confusion leads to repeated charges. Match your cancellation method to your original payment method.
Mistake 3: missing the 14-day refund window
The pro-rated refund only applies within 14 days of subscription start. If you cancel on day 15, you forfeit the refund. Mark your calendar on the day you subscribe so you remember the deadline. If you're uncertain whether you're within the window, email support@audio.com immediately.
Mistake 4: not backing up your files
Projects and files stored in Audio.Com disappear or become inaccessible once you downgrade to the free tier if they exceed free tier limits. Export or download important files before your cancellation becomes effective. Audio.Com typically gives you until the end of your billing period to do this.
Mistake 5: ignoring the cancellation confirmation email
Your confirmation email is proof of cancellation. If a charge appears after you've cancelled, you'll need this email to dispute it with your bank or payment processor. File it away safely rather than deleting it.
Your consumer rights under singapore law
As a Singapore consumer, you're protected by the Consumer Protection (Fair Trading) Act, which governs how companies like Audio.Com must handle subscriptions and cancellations.
Your statutory protections
Audio.Com cannot use misleading or deceptive conduct regarding cancellation terms, refund eligibility or hidden fees. If the company's cancellation process is deliberately made difficult or their refund policy contradicts what they advertised, you have grounds for a complaint. You also have the right to transparent, clear information about billing dates and cancellation deadlines.
Under Singapore consumer law, services must be of acceptable quality and fit for purpose. If Audio.Com fails to deliver the streaming, conversion or storage features it advertises, you may be entitled to a refund or cancellation without penalty, regardless of the standard non-refundable policy.
How to escalate if Audio.Com won't cooperate
First, contact Audio.Com support directly via email (support@audio.com) and give them 14 days to respond. If they don't reply or refuse a legitimate request, escalate to the Consumers Association of Singapore (CASE) at case.org.sg. CASE offers free mediation and can apply pressure on the company. Document all communications - emails, screenshots, payment receipts - before escalating.
Checklist before and after cancellation
Use this checklist to ensure nothing falls through the cracks.
| Task | Timing | Status |
|---|---|---|
| Note your subscription start date and type | Before cancelling | ☐ |
| Export and back up all projects and files | Before cancelling | ☐ |
| Check if you're within 14 days (Pro refund window) | Before cancelling | ☐ |
| Cancel through correct platform (website, App Store, or Google Play) | Cancellation day | ☐ |
| Screenshot or save cancellation confirmation | Immediately after | ☐ |
| Verify cancellation email arrived in inbox | Within 1 hour | ☐ |
| Request refund if eligible (within 14 days) | Within 14 days of start date | ☐ |
| Monitor for unexpected charges after billing cycle ends | After billing period expires | ☐ |
Contact information and support channels
If you need to reach Audio.Com or escalate your cancellation, here are your channels.
Audio.Com direct contact
Audio.Com operates through its headquarters at Meditec Trader Pte Ltd, registered in Singapore. There is no separate cancellation-specific address published, but you can contact support via email at support@audio.com. For the fastest response, include your account email and the date of subscription in every message.
The Audio.Com help centre at help.audio.com also hosts cancellation guides and refund policies. Review these resources before emailing support to confirm you're following the correct process.
Singapore consumer protection resources
If Audio.Com doesn't respond to your cancellation or refund request:
- Consumers Association of Singapore (CASE): case.org.sg or call 6100-0315. CASE offers free mediation and complaints handling.
- Infocomm Media Development Authority (IMDA): imda.gov.sg. File a complaint if you suspect misleading advertising about cancellation terms.
- Your bank or payment processor: If charges persist after cancellation, dispute the transaction with your credit card issuer or bank as an unauthorized charge.
Why stopee helps consumers take back control
Cancelling subscriptions shouldn't feel like navigating a maze. At Stopee, we believe every consumer deserves clear, actionable guidance grounded in their local rights and protections. We've seen customers recover hundreds of dollars through the 14-day refund window alone - simply because they understood their options.
Stopee has helped thousands of consumers cancel subscriptions confidently by breaking down the process into simple steps, flagging common traps, and connecting them with their consumer protection rights. Whether you're cancelling Audio.Com today or planning ahead, Stopee's guides give you the clarity and confidence to take control of your digital subscriptions and your money.
Your time and money matter. Stopee makes sure they're respected.