Manage Audiomack

How to cancel audiomack in singapore and protect your payment rights

What is audiomack

Audiomack is a music streaming platform built for discovering, uploading and sharing tracks, mixtapes and playlists with a global community. You can use the free tier with ads or upgrade to paid plans for ad-free listening and premium features.

Key features of the platform

The platform lets you create custom playlists, download tracks for offline listening, and upload your own music if you're an artist. Audiomack powers discovery tools designed for emerging creators, and you can access everything via iOS, Android or the web. Whether you're a casual listener or an independent artist, Audiomack offers flexibility to fit your needs.

Why you might want to cancel audiomack

You might be ready to cancel for several valid reasons: the subscription no longer matches your listening habits, you've found another streaming service that suits you better, you want to reduce monthly expenses, or you're unhappy with the service quality. Whatever your reason, cancelling should be straightforward, and you deserve clarity on what happens next.

Common reasons for cancellation

Many users cancel because they prefer other platforms with larger song libraries, lower prices, or better recommendation algorithms. Others simply want to try a competitor or need to trim their subscription budget. Some discover that the offline download limits or audio quality don't meet their expectations. At Stopee, we've helped thousands of consumers cancel streaming subscriptions without frustration, and we're here to guide you through the same process.

Audiomack pricing and subscription plans

Understanding Audiomack's pricing structure in Singapore helps you decide if the cost justifies staying subscribed.

Current subscription plans and costs

At S$5.98 per month for the Premium plan, you're paying roughly SGD 72 per year. If you're not actively using ad-free listening or offline downloads, that's money you could redirect elsewhere. Stopee helps you weigh whether your subscription delivers value or simply drains your budget.

How to cancel audiomack on the web

Cancelling via Audiomack's website is the most direct method and keeps your cancellation record in one place.

Step-by-step cancellation process

1. Open your web browser and visit Audiomack's website, then log in with your account email and password.
   • If you've forgotten your password, use the "Forgot password" option to reset it first.
2. Navigate to your profile menu (usually shown as your username or profile icon in the top right corner).
   • Look for an account settings or profile dropdown menu.
3. Select "Manage Subscriptions" or "Subscription Settings" from the menu options.
   • This section displays all active recurring payments linked to your Audiomack account.
4. Locate your active Premium subscription and click "Cancel Subscription" next to it.
   • Pro tip: Audiomack may ask why you're cancelling - your feedback helps them improve, but you don't have to answer if you prefer not to.
5. Review the cancellation summary, which confirms the date your access ends (typically at the end of your current billing cycle).
   • Take a screenshot of this confirmation page as proof of cancellation.
6. Click "Confirm Cancellation" to complete the process.
   • You should receive a confirmation email within a few minutes; save this email for your records.

Warning: Do not simply stop using Audiomack or delete the app - this does not automatically cancel your subscription. Your payment method will continue to be charged unless you formally cancel through the account settings.

How to cancel audiomack on iOS

If you subscribed to Audiomack through the App Store, you must cancel through Apple's system, not the Audiomack app itself.

Cancellation via apple settings and app store

1. Open the "Settings" app on your iPhone or iPad.
   • Look for the grey gear icon, usually on your home screen.
2. Tap on your name at the top of the Settings screen to access your Apple ID profile.
   • You may need to authenticate with Face ID, Touch ID, or your Apple ID password.
3. Select "Subscriptions" from the menu options.
   • This shows all active subscriptions linked to your Apple ID, including Audiomack.
4. Find Audiomack in the list and tap on it.
   • If you have multiple subscriptions, scroll to locate Audiomack specifically.
5. Tap "Cancel Subscription" (not "Pause" - you want to fully cancel, not pause).
   • Pro tip: Apple may offer a discounted rate to keep you subscribed; you can decline and proceed with cancellation.
6. Confirm your cancellation by following the on-screen prompts.
   • Apple provides a cancellation confirmation instantly; screenshot this for your records.

Alternative method: You can also cancel through the App Store app itself. Tap your profile icon in the top right corner, select "Subscriptions," find Audiomack, and cancel from there. Both methods work equally well.

How to cancel audiomack on android

Android users who subscribed through Google Play must handle cancellation via the Play Store, not within the Audiomack app.

Step-by-step android cancellation

1. Open the Google Play Store app on your Android device.
   • Look for the multicoloured triangle Play Store icon, usually on your home screen or in your app drawer.
2. Tap your profile icon in the top right corner of the Play Store.
   • This displays your Google Account options.
3. Select "Payments and subscriptions" or "Manage subscriptions" from the dropdown menu.
   • The exact wording may vary slightly depending on your Android version.
4. Tap "Subscriptions" to view all your active recurring payments.
   • You may see other app subscriptions here alongside Audiomack.
5. Find Audiomack in the list and tap on it.
   • The subscription details page shows your next billing date and features.
6. Tap "Cancel subscription" at the bottom of the screen.
   • Pro tip: Google Play, like Apple, may offer retention discounts or pause options. You only want to cancel, so decline any alternatives.
7. Confirm cancellation by following the final prompts.
   • Warning: Keep a screenshot of your cancellation confirmation, as Google Play's email confirmations can sometimes be delayed or filtered into spam.

Google Play processes Android cancellations instantly. Your subscription will remain active until the end of your current billing cycle, at which point you'll lose access to premium features.

What happens immediately after you cancel

Cancelling doesn't mean losing access right away - understanding the timeline helps you plan your listening time.

Your access timeline and feature changes

When you cancel an active Audiomack Premium subscription, you retain full premium access (no ads, HiFi listening, offline downloads) until the end of your current billing cycle. If you subscribed on the 15th and your next billing date is the 15th of the following month, you keep premium features until that date arrives. After that date passes, your account automatically downgrades to the free tier.

On the free tier, you'll see ads reappear, HiFi listening is disabled, and any offline downloads you haven't fully saved will no longer play. Your account, playlists and uploads remain intact - cancellation doesn't delete your content. However, any tracks you saved only for offline listening will require re-downloading on the free tier if offline mode is available.

Your account data and uploads

Audiomack preserves your account, playlists, and any artist uploads you've published, even after cancellation. This means you can return and resubscribe later without losing your library. If you're an artist, your uploaded tracks remain live and discoverable by other users regardless of your subscription status.

Will you get a refund after cancelling

Refund policies differ significantly depending on where you purchased your subscription, so check the right channel for your situation.

Refunds for purchases made directly on audiomack

Audiomack's stated policy is clear: no refunds or credits for partial billing periods purchased directly through their website. If you cancel on day 5 of a 30-day billing cycle, you forfeit the remaining 25 days of payment - Audiomack does not issue prorated refunds. This is a blanket policy and does not vary based on cancellation reason.

Refunds for app store purchases (iOS)

Audiomack cannot issue refunds for subscriptions purchased through Apple's App Store; Apple handles all refund requests. To request a refund, you must contact Apple Support directly via your Apple ID or iTunes account settings. Apple typically grants refunds within 15 days of purchase if you request it through their official channels. Pro tip: Apple's automated refund tool often approves requests if your subscription is less than 15 days old and hasn't been used extensively.

Refunds for google play purchases (Android)

Similarly, Google Play manages all refund requests for Android subscriptions. Audiomack cannot directly process these refunds. You can request a refund through Google Play by visiting your order history or using Google Play's support page. Google Play's refund window is typically 48 hours from the initial charge, though exceptions exist if you demonstrate billing issues or subscription concerns.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act and other regulations protect you against unfair billing practices, even when a company's stated policy says "no refunds."

What the law protects you against

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel subscriptions and services if they don't meet a reasonable standard of quality or if they're not delivered as described. If Audiomack charged you but the service was defective, unavailable, or misrepresented (such as failing to deliver promised HiFi quality or reliable offline downloads), you may qualify for a refund regardless of the company's no-refund policy.

Additionally, the Unsolicited Goods and Services Act protects consumers from unsolicited billing. If you didn't explicitly agree to recurring charges, or if Audiomack renewed your subscription without clear confirmation, you have grounds to dispute the charge with your bank or payment provider.

Steps to take if audiomack refuses a justified refund

If you believe you deserve a refund under Singapore law and Audiomack denies your request, escalate your complaint to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). These bodies mediate disputes and can compel companies to honour consumer rights. Stopee recognises that many consumers don't know these protections exist, which is why we emphasise escalation pathways - you're not powerless when a company refuses legitimate refund requests.

Common mistakes when cancelling audiomack

Cancelling a subscription sounds simple, but people often trip up on small details that leave them frustrated and still paying.

Errors you can easily avoid

Mistake 1: Deleting the app instead of cancelling the subscription. Removing Audiomack from your phone does not cancel your recurring payment. Your credit card will continue to be charged every month until you formally cancel through settings. Always use the account or subscription settings, never just uninstall.

Mistake 2: Confusing "pause" with "cancel." Some services offer pause options that temporarily suspend access but keep your subscription active. If you click "pause" instead of "cancel," your payments will restart when the pause period ends. Read the button label carefully and select "cancel" if you truly want to end the subscription.

Mistake 3: Not saving your cancellation confirmation. App Store, Google Play and Audiomack all issue confirmation messages, but these can be lost or buried in notification overload. Screenshot your cancellation confirmation the moment you complete the process. If a charge appears later and you dispute it, your screenshot proves you cancelled on time.

Mistake 4: Assuming the refund window applies to all platforms. Apple's refund window is typically 15 days; Google Play's is 48 hours. If you're on Android and request a refund after 2 days, you may be rejected. Know which platform you're on and act within its timeframe if you want a refund.

Mistake 5: Cancelling days before your billing cycle renews. If your next charge is scheduled for 2 days away and you cancel today, you'll likely still be charged once more. Your cancellation usually takes effect at your next scheduled renewal. To avoid an unwanted charge, cancel at least 3 to 5 business days before your billing date.

How to stay organized before and after cancellation

A simple checklist keeps you from forgetting a step and helps you prove you cancelled if disputes arise later.

Your cancellation checklist

1. Record your next billing date before you cancel (check your account settings or confirmation email).
   • This is the last date you'll be charged if you cancel today.
2. Choose your cancellation method: web, iOS or Android.
   • Web is fastest if you're at a computer; App Store/Play Store is required if you subscribed through them.
3. Log in to your account and navigate to subscriptions or settings.
   • Take a screenshot of your current subscription status before cancelling.
4. Initiate cancellation and follow all on-screen prompts to completion.
   • Do not close the browser or app until you see a final confirmation message.
5. Screenshot your cancellation confirmation (the screen that confirms cancellation is complete).
   • Save this in a dedicated folder labeled "Subscription Cancellations" or similar.
6. Save the confirmation email that arrives within a few minutes.
   • Forward it to yourself or print it as a backup record.
7. Set a calendar reminder for 2 days after your expected billing date.
   • Check your bank or credit card statement to confirm no charge appeared.
8. If an unexpected charge appears, gather your screenshots and contact your bank immediately.
   • Reference your cancellation confirmation date and the exact charge amount.

Pro tip: Many people cancel but forget to verify that the final charge didn't appear. Set that calendar reminder - it's the easiest way to catch a billing error before it snowballs.

Should you keep or cancel audiomack: a quick comparison

This comparison helps you decide whether to stay subscribed or move on.

Keep audiomack if you:

• Use HiFi listening regularly and value superior audio quality over other services.
• Support independent artists and want a platform focused on emerging creators.
• Download tracks frequently for offline listening on commutes or travels.
• Create and manage detailed playlists as part of your daily routine.
• Find the S$5.98 monthly cost reasonable compared to other streamers in Singapore.

Cancel audiomack if you:

• Rarely use offline downloads or notice the ad-free feature isn't worth the cost.
• Prefer competitors with larger music libraries or better algorithms (Spotify, Apple Music).
• Want to reduce monthly expenses and can live with ads or free-tier features.
• Experience technical issues like crashes, poor search results or slow loading.
• Have already found a better-fitting platform that matches your listening habits.

Stopee has helped thousands of consumers make this exact decision, and there's no shame in switching. Your subscription should align with your actual usage, not with habit or outdated preferences.

How to contact audiomack if you need support

If you encounter issues during cancellation or have billing disputes, you may need to reach out to Audiomack's support team.

Contacting audiomack for help

Audiomack provides customer support through their website's help centre and contact forms. Visit Audiomack's official support page and look for "Contact Us," "Help Centre," or "Support" links. Most cancellation issues can be resolved via email support within 1-2 business days.

If you subscribed through App Store or Google Play and need refund help, contact Apple Support or Google Play Support directly rather than Audiomack - these platforms handle their own refund requests and are typically faster at responding than the music service itself.

For billing disputes or refund escalations under Singapore consumer law, reach out to CASE (Consumers Association of Singapore) if Audiomack refuses your legitimate claim. Stopee recognises that many disputes go unresolved simply because consumers don't know escalation exists - CASE exists to help you, and their mediation is free.

Final summary: take control of your audiomack subscription

Cancelling Audiomack is straightforward when you follow the right method for your platform: the web dashboard, iOS Settings, or Google Play Store. You'll retain premium access until your billing cycle ends, and cancellation preserves your account, playlists and uploads for future return visits.

Refunds depend on where you subscribed. Web purchases typically aren't refunded under Audiomack's policy, but App Store and Google Play have their own refund windows and processes. Singapore's consumer protection laws also give you leverage if the service was defective or misrepresented.

Screenshot your cancellation confirmation, verify that no unexpected charge appears on your next billing date, and escalate to CASE if Audiomack refuses a justified refund. Stopee has helped thousands of consumers cancel streaming subscriptions without confusion or frustration, and our step-by-step guides ensure you keep full control over every decision.

Ready to cancel? Start with your cancellation method above, follow the numbered steps, and save your confirmation. Stopee is here to support you through every cancellation journey - visit Stopee.com for guides on cancelling hundreds of other services across Singapore, from subscriptions to memberships to trials you no longer need.