Manage Weverse

How to cancel weverse in singapore: your complete refund and rights guide

What is weverse

Weverse is a fan community and digital content platform operated by Weverse Company Inc., a South Korean company based in Seongnam, Gyeonggi-do. The service connects you directly with your favourite artists through exclusive content, digital memberships, community posts, and merchandise shopping all in one place.

How weverse works

You access Weverse through a mobile app (iOS and Android) or the web platform at weverse.io. The core experience revolves around artist direct messages (DM memberships), exclusive fan posts, digital purchases, and a merchandise shop. When you subscribe to an artist's DM membership, you gain access to private messages and exclusive content from that artist. Most transactions happen in-app via Apple Pay, Google Play, or Jelly credit (Weverse's internal currency).

Main features and pricing

Weverse offers several paid tiers. The most common is the monthly DM subscription, which costs approximately SGD 5.50 to SGD 6.20 per month depending on when you subscribed (pricing increased from January 20, 2026). You can also purchase individual digital items, merchandise bundles, and special event access. Prices vary by artist and content type, and currency conversion may affect your final SGD charge depending on your payment method.

Your consumer rights when cancelling weverse in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel digital services like Weverse. Understanding your rights is the first step toward a smooth cancellation.

What the law says about your cancellation

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel distance contracts (like online subscriptions) within 14 calendar days of purchase without penalty, provided you have not substantially used the content. Once you have accessed or consumed digital content such as exclusive artist messages or posts, your cancellation rights are limited. If Weverse or your payment provider breaches contract terms or fails to deliver promised services, you can escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).

When you cannot get a refund

Refunds are typically not available if you have already accessed the membership content or used the digital items you purchased. This is the critical distinction: cancellation (stopping future charges) is always available, but refunds (returning money for past charges) depend on whether you have consumed the service. If you cancel within 14 days without accessing content, you have stronger grounds for a refund claim.

Methods to cancel your weverse subscription

You have three main options to cancel, depending on where and how you subscribed. Each platform handles cancellation differently, so it is important you use the correct method for your account type.

Cancelling via apple app store (iOS)

If you subscribed through the Weverse app on your iPhone using Apple Pay, you cancel directly through your Apple ID settings. This is the safest method because Apple manages the billing and refund eligibility.

1. On your iPhone, open Settings and tap your Apple ID name at the top.
2. Select Subscriptions from the menu.
3. Find Weverse in your active subscriptions list and tap it.
4. Tap Cancel Subscription at the bottom of the screen.
5. Confirm your cancellation by selecting Confirm when prompted.

Pro tip: Screenshot the cancellation confirmation screen showing the date and status. Apple sends a confirmation email; check your inbox and spam folder.

Warning: Cancelling through Apple does not automatically trigger a refund. If you have not accessed the membership content, reply to Apple's cancellation email within 7 days requesting a refund, explaining that you did not use the service.

Cancelling via google play (Android)

Android users who subscribed through Google Play follow a similar process via the Google Play app. Google manages the billing, and your refund eligibility is assessed separately.

1. Open the Google Play app on your Android device.
2. Tap the menu icon (three horizontal lines) in the top-left corner.
3. Select Subscriptions from the menu.
4. Tap Weverse to open your subscription details.
5. Tap Cancel subscription and confirm by tapping Cancel Subscription again.

Pro tip: Google Play typically allows refunds within 48 hours of initial purchase if you request them immediately. If you cancel later, your refund request may be denied unless you argue non-delivery of service.

Warning: Cancelling a Google Play subscription stops future charges, but refunds must be requested separately within the Google Play app or through your Google Account settings. Do not assume cancellation equals a refund.

Cancelling directly on the weverse website

If you subscribed directly through weverse.io using a credit card or Jelly credit, you cancel through your Weverse account dashboard. This method is less standardized than app store cancellations and may require support escalation for refunds.

1. Visit weverse.io and sign in with your account credentials.
2. Navigate to Account Settings or My Page (usually in the top-right menu).
3. Look for Digital Membership, Subscriptions, or Purchases section.
4. Find your active Weverse DM subscription and select Cancel or Stop Auto-Renewal.
5. Confirm your cancellation and note the cancellation date shown on screen.

Pro tip: Before cancelling on the website, check if you have any Jelly credit remaining. Weverse does not always refund unused Jelly credit, so consider spending it on another artist or saving it if possible.

Warning: Website cancellations are often less transparent than app store cancellations. If you do not receive a confirmation email within 24 hours, contact Weverse support immediately to verify your cancellation went through.

What happens after you cancel your weverse subscription

Cancellation stops auto-renewal, but your current paid period remains active until its natural end date. Understanding what you lose and when is crucial to avoid surprises.

Your access timeline after cancellation

When you cancel, the changes do not happen instantly. Your current billing cycle continues to the end of the paid period. For example, if your monthly DM subscription renews on the 20th of each month and you cancel on the 5th, you keep access until the 20th. After that date, your access to the artist's exclusive content stops completely, and you lose access to direct messages and exclusive posts.

Any merchandise orders you placed before cancellation will still be fulfilled and shipped normally. Cancellation only affects your digital membership renewal, not existing orders.

Data and account information

Weverse retains your account data and purchase history after cancellation. Your posts, likes, and comments remain visible on the platform unless you manually delete them. If you delete your Weverse account entirely, you lose access to all past content and your refund eligibility may be affected (this is especially important for special cases like the VERIVERY VERRER membership refund, which was unavailable to users who had already deleted their accounts).

Refund eligibility and what you can claim back

Refunds are not automatic after cancellation. Your eligibility depends on when you cancel, whether you used the content, and which payment method you used. Stopee recommends acting quickly if you believe you deserve a refund.

Standard refund rules

Weverse's general policy allows refunds only within 7 days of purchase if you have not accessed or used the content. Once you have viewed an exclusive artist post, opened a direct message, or downloaded any digital item, your refund eligibility expires. This is the key trigger: access = no refund.

If you cancel within 7 days without accessing content, contact Weverse support and explain your situation. Provide evidence such as your cancellation date, payment receipt, and a statement that you did not use the membership. Stopee has seen users successfully claim refunds when they can prove non-use.

Special refund cases and exceptions

Weverse occasionally offers special refunds in specific circumstances:

• Artist DM membership termination: If the artist closes their DM membership permanently, Weverse issues a pro-rated refund at 110% of your remaining subscription period. This refund is processed to your original payment method or credited as Jelly credit (Weverse Shop Cash). For example, if you paid SGD 10 for a month and the membership closed after 10 days, you receive SGD 11 back.
• Service failures: If Weverse experiences a major outage or fails to deliver promised content for an extended period, you may have grounds for a pro-rated refund. Document the issue with screenshots and timestamps.
• Unauthorized charges: If someone else used your account without permission, contact Weverse support immediately to dispute the charge. You have consumer protection backing if this occurred.

Pro tip: If you see a refund policy on a specific artist's page or in your purchase confirmation, that takes precedence over Weverse's general policy. Always read the fine print at checkout.

How to request a refund from weverse

Getting a refund requires you to take action and provide clear evidence. Here is the step-by-step process Stopee recommends.

Requesting a refund directly from weverse support

1. Visit weverse.io or open the app and navigate to Account Settings or Help & Support.
2. Select Contact Support or 1:1 Inquiry (menu structure varies by region).
3. Choose Billing or Refund Request as your issue category.
4. Write a clear, factual message: include your order ID, the artist's name, the amount paid in SGD, and your reason (e.g., "Cancelled within 7 days without accessing content").
5. Attach a screenshot of your cancellation confirmation and your original receipt if available.
6. Submit and note the ticket number Weverse provides. They typically respond within 48 to 72 hours.

Pro tip: Be polite but firm in your language. Weverse support staff are more likely to approve refunds if you demonstrate that you understand the policy and have a legitimate claim.

Escalating if weverse denies your refund

If Weverse refuses your refund claim and you believe the decision violates the Consumer Protection (Fair Trading) Act, escalate to the Consumers Association of Singapore (CASE) or contact the Competition and Consumer Commission of Singapore (CCCS). Stopee advises keeping all communications with Weverse in writing so you have a complete record for your complaint.

If you subscribed via Apple or Google Play, you also have the right to request a refund directly from Apple or Google, bypassing Weverse. This is often your strongest path because Apple and Google have clearer refund policies and are more accountable to regulators.

Common mistakes to avoid when cancelling weverse

Many Weverse users cancel incorrectly and lose refund opportunities or pay charges they could have avoided. Being aware of these pitfalls protects your wallet and your rights.

Mistake 1: cancelling in the wrong place

The most common error is cancelling through the wrong platform. For example, if you subscribed via Apple App Store but then try to cancel through the Weverse website, your cancellation may not register, and you could be charged again. Always cancel where you subscribed. If you are unsure, check your payment confirmation email to see which service processed your charge (Apple, Google, or Weverse directly).

Mistake 2: assuming cancellation = automatic refund

Cancelling stops future charges, but it does not guarantee a refund of past charges. Many users assume their money comes back automatically once they click "cancel." It does not. You must actively request a refund if you believe you are eligible, following the steps above.

Mistake 3: deleting your account too soon

If you delete your Weverse account before your refund is processed, you lose the ability to track your request and may become ineligible for special refund offers. Do not delete your account until any pending refund is completed and credited to your payment method.

Mistake 4: missing the 7-day refund window

Weverse's standard refund window is only 7 days. If you wait two weeks to request your refund, your claim will likely be denied. Act immediately after you decide to cancel if you want a refund. Stopee recommends cancelling and requesting your refund on the same day.

Mistake 5: not providing proof of non-use

When you request a refund, Weverse support will ask if you used the content. If you claim you did not but your account shows that you viewed posts or opened messages, your claim is rejected. Only request a refund if you genuinely did not access the membership. If you did access it, focus on other grounds like service failure or unauthorized charges.

Weverse pricing and subscription plans

Understanding what you are paying for helps you decide whether cancellation makes sense. Here is the current pricing structure in Singapore.

Note: Prices shown are estimates converted from USD and may vary slightly due to exchange rate fluctuations and app store policies. The SGD amount you see at checkout is the amount you pay. If you subscribe to multiple artist DM memberships, charges multiply accordingly (e.g., three artists = three subscriptions at ~SGD 5.50-6.20 each).

When cancelling weverse makes sense

Not every reason to cancel is equal. Stopee helps you think through whether cancellation or a refund is truly the right next step.

Strong reasons to cancel

• You subscribed by accident or without fully intending to commit.
• You subscribed within the last 7 days and have not accessed any content.
• The artist has closed their DM membership or gone inactive (you are entitled to a pro-rated refund).
• You recognize an unauthorized charge on your account.
• Your financial situation has changed and you need to reduce spending.
• You have finished enjoying the content and no longer find value in the membership.

Weak reasons that may not result in refunds

• You subscribed weeks ago and only now realized you wanted to cancel.
• You accessed the content but now want your money back.
• You prefer a different artist's content and do not want to pay for multiple memberships (cancel selectively instead).
• You disagreed with a price increase (you can cancel, but you are not refunded for past months).

Pro tip: If you love the artist but cannot afford the subscription permanently, cancel and resubscribe during special promotional periods when Weverse sometimes offers discounted rates or free trial periods.

Checklist: your cancellation plan

Use this checklist to ensure you cancel correctly and maximize your refund chances. Stopee recommends working through each step in order.

• Check your payment confirmation email to confirm which platform you used (Apple, Google, or Weverse website).
• Calculate how many days have passed since you subscribed. If fewer than 7 days and you have not accessed content, note your refund eligibility.
• Cancel your subscription using the correct method for your platform (follow the steps above).
• Screenshot your cancellation confirmation showing the date and status.
• If eligible for a refund, contact Weverse support or your payment provider (Apple/Google) within 24 hours with your evidence.
• Keep all receipts, emails, and support ticket numbers for at least 30 days in case you need to escalate.
• Verify that no new charges appear after your cancellation date. If they do, dispute them immediately.
• If your refund is not processed within 14 days, escalate to CASE or CCCS if you believe your consumer rights were violated.

How stopee helps you cancel safely and get your money back

Navigating cancellation policies alone is frustrating, and many companies make the process deliberately confusing. Stopee (stopee.com) exists to cut through that confusion. We are a consumer advocacy platform that helps you understand your cancellation rights, avoid traps, and recover money you did not intend to spend.

Whether you are cancelling Weverse, a streaming service, a gym membership, or any other subscription, Stopee provides step-by-step guidance tailored to your region and your situation. We have helped thousands of consumers cancel subscriptions they no longer want and claim refunds they deserve. Our guides are based on real consumer law (like Singapore's Consumer Protection Act) and tested processes that work.

If you get stuck or feel like Weverse is not playing fair, Stopee also helps you escalate your complaint to the right authorities, draft stronger refund requests, and understand what leverage you actually have. Your rights are real, and Stopee is here to make sure you know how to use them.

Contact and escalation information

If Weverse refuses to respond or denies your refund unfairly, escalate through the correct channels. Here is where to go.

Weverse support contact

Weverse does not maintain a physical office in Singapore, as the company is headquartered in Seongnam, Gyeonggi-do, South Korea. All support inquiries must be submitted online through the Weverse app or website at weverse.io via the "Contact Support" or "1:1 Inquiry" function. Response times typically range from 48 to 72 hours. Provide your full order details, payment method, and a clear reason for your request.

Singapore consumer protection authorities

If Weverse does not resolve your complaint within a reasonable timeframe, you can escalate to:

• Consumers Association of Singapore (CASE): Visit case.org.sg or call 6100 0315 to file a complaint. CASE mediates disputes between consumers and businesses free of charge and can pressure companies to refund illegitimate charges.
• Competition and Consumer Commission of Singapore (CCCS): File a complaint at cccs.gov.sg if you believe Weverse has engaged in unfair trading practices or violated consumer protection laws. CCCS has enforcement authority.
• Payment provider (Apple or Google): If you subscribed via App Store or Google Play, file a dispute directly with your payment provider. Apple and Google are often faster and more consumer-friendly than going through Weverse support.

Summary

Cancelling Weverse is straightforward once you know which platform you used and when to expect refund eligibility. Act quickly if you want your money back, provide clear evidence of non-use, and do not hesitate to escalate to CASE or your payment provider if Weverse is uncooperative. Your consumer rights in Singapore are strong, and Stopee at stopee.com stands behind you every step of the way.