Manage Rekordbox

How to cancel rekordbox and protect your subscription rights

What is rekordbox

Rekordbox is professional DJ software developed by AlphaTheta Corporation, the brand behind Pioneer DJ equipment. You use it to organise, analyse and perform your music collection across devices with cloud synchronisation and performance tools built in.

Core features and what you get

The software lets you manage track libraries, apply performance effects and access cloud storage depending on your subscription tier. Rekordbox includes features such as video mixing, lighting control and DVS (Digital Vinyl System) on higher-tier plans, making it a comprehensive tool for DJs who need flexibility and power.

Subscription tiers available

Rekordbox offers multiple subscription levels, each adding capabilities like expanded cloud storage, advanced effects and hardware integration. You can purchase directly from Rekordbox.com or through Apple App Store and Google Play, with pricing varying by region and billing cycle.

Why you might cancel rekordbox

You may find yourself ready to cancel Rekordbox for several practical reasons. Understanding your motivations helps you time your cancellation correctly and protect your rights.

Common reasons DJs cancel

You might cancel if you've switched to alternative DJ software, no longer perform regularly, or find the subscription cost no longer fits your budget. Some users discover that free or lower-tier alternatives meet their needs, or they prefer one-time purchase software instead of ongoing subscriptions.

Cost considerations and alternatives

Rekordbox subscriptions require ongoing monthly or annual payments. You can explore free options like Serato DJ Lite, Virtual DJ free tier, or other open-source DJ tools. Before you cancel, assess whether your music library and prepared cue points are portable to alternative software.

Rekordbox pricing and subscription plans

Your cancellation strategy depends partly on how you purchased and what you're paying. Here is what you typically pay across Rekordbox's main subscription options.

Current subscription tiers

Prices vary by currency and may change. You can cancel any tier at any time, though refund eligibility depends on your purchase method and how long you've held the subscription.

Your consumer rights when cancelling rekordbox

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel digital services. Understanding these rights helps you claim refunds and avoid unfair cancellation practices. Stopee advocates for consumers to know exactly what protection the law gives them.

Consumer protection (Fair trading) act and your refund rights

Under Singapore law, you have the right to cancel a distance contract (including online subscriptions) within 14 days from the date your subscription begins, provided you meet the conditions. This applies to web-direct purchases from Rekordbox.com. You must request your refund in writing and the supplier has 30 days to process it.

After 14 days, the right to cancel still exists, but Rekordbox may charge you for services you've already used. If the company refuses to honour your cancellation or delays processing, you can escalate your complaint to the Consumers Association of Singapore (CASE), which acts as the official consumer authority for dispute resolution.

Important limits on your rights

The 14-day cancellation right does not apply if you purchased through Apple App Store or Google Play. Those platforms operate under their own terms, separate from Rekordbox. For App Store and Google Play purchases, you must follow Apple's or Google's refund policies instead, and contact them directly for disputes.

Warning: If you have used significant cloud storage, downloaded content or accessed premium features, Rekordbox may deduct reasonable costs for what you've used before issuing your refund. Keep detailed records of your usage and cancellation date to support any refund claim.

How to cancel rekordbox on each platform

Your cancellation process depends entirely on where you bought your subscription. Stopee recommends following the exact platform-specific steps below to avoid accidental automatic renewals.

Cancel directly on rekordbox.com

If you purchased directly from Rekordbox's website using a credit card or payment method, use this method. This gives you the strongest legal protection under Singapore consumer law.

1. Log in to your Rekordbox account at rekordbox.com using your email and password.
   • If you have forgotten your password, click "Forgot password?" and reset it via email.
2. Navigate to your account settings or subscription management page.
   • Look for "Subscription", "Billing" or "Account" in your user menu.
3. Find your active subscription and select "Cancel subscription" or similar option.
   • Rekordbox may ask you why you're leaving; provide honest feedback if you wish, but it is not required.
4. Confirm your cancellation by clicking the final confirmation button.
   • You will receive a confirmation email immediately with your cancellation reference number.
5. Your subscription will continue until the end of your current billing period; you will not lose access immediately.
   • Save this confirmation email as proof for any future refund dispute.
6. If eligible for a refund within 14 days, contact Rekordbox support with your confirmation reference to request processing.
   • Rekordbox typically processes refunds via Cleverbridge, its payment processor.

Pro tip: Stopee advises you to cancel immediately if you decide to leave, rather than waiting until your renewal date. This gives you the full window to request a refund if you are within 14 days, and prevents unexpected charges if you forget to cancel later.

Cancel an apple app store (iOS) subscription

If you subscribed to Rekordbox through the Apple App Store on your iPhone or iPad, you must cancel through Apple, not through Rekordbox.com. Apple handles all billing and access control independently.

1. Open the Settings app on your iPhone or iPad.
   • Do not open Rekordbox itself; Apple controls subscriptions from Settings.
2. Tap your Apple ID name at the top of the Settings screen.
   • This shows your Apple account profile.
3. Select "Subscriptions" from the menu options.
   • This displays all active and recently cancelled app subscriptions.
4. Find Rekordbox in the list and tap it.
   • If you see multiple Rekordbox subscriptions, check the start dates to select the correct one.
5. Tap "Cancel Subscription" and confirm the action.
   • Apple will ask for confirmation; complete the process to stop future renewals.
6. Your current access remains valid until the end of your paid billing period; you will not be cut off immediately.
   • Apple will send you a cancellation confirmation email.

Warning: Cancelling Rekordbox directly on the app itself does not cancel your App Store subscription. You must use Settings as described above. Many users make this mistake and end up charged after they believed they had cancelled.

Pro tip: Apple does not allow refunds after 60 days of purchase, and it is stricter than Singapore law. If you are within 14 days and wish to claim a refund under consumer law, contact Stopee or CASE for guidance on escalating to Apple through official channels.

Cancel a google play (Android) subscription

Google Play handles Android subscriptions separately from Rekordbox.com. You must cancel through Google Play directly to stop renewals.

1. Open the Google Play Store app on your Android phone or tablet.
   • Ensure you are logged in to the Google account that owns the Rekordbox subscription.
2. Tap your profile icon in the top-right corner of the screen.
   • This opens your Google account menu.
3. Select "Payments and subscriptions" from the menu.
   • You will see a list of all active and recently cancelled subscriptions.
4. Tap "Subscriptions" to view active subscriptions only.
   • This filters the view to show only current payments.
5. Find Rekordbox and tap it.
   • Check the renewal date to confirm you have selected the correct subscription.
6. Tap "Cancel subscription" and follow Google's confirmation prompts.
   • Google may offer a retention discount; you are free to decline this.
7. You will receive a cancellation confirmation from Google Play via email.
   • Keep this for your records in case of disputes.

Pro tip: Google Play offers a 48-hour window to cancel after purchase with automatic refund eligibility. If you are within 48 hours, cancelling through Google Play will refund your full payment. After 48 hours, refunds depend on Google's discretion and cannot be guaranteed.

What happens after you cancel rekordbox

Cancellation does not mean immediate loss of service. Understanding the timeline and what you retain helps you plan your transition to alternative software.

Access and service timeline

After you cancel, your Rekordbox subscription remains active until the end of your current billing period. You continue to have full access to all premium features, cloud storage and sync during this time. On your renewal date (if you had not cancelled), your access would have ended and you would not have been charged. However, cancellation stops future automatic renewals immediately.

For example, if your monthly subscription renews on the 20th and you cancel on the 5th, you retain full access until the 20th. No charge occurs on the 20th because you cancelled.

Your music library and cloud data after cancellation

Your locally saved music files, cue points and prepared tracks remain on your devices indefinitely. These are your files and do not disappear when your subscription ends. However, cloud synchronisation features and paid-only functions (such as expanded cloud storage beyond the free tier) will become unavailable when your subscription period ends.

Pro tip: Export your prepared playlists, cue points and track metadata before your subscription period ends. Most DJ software supports exporting to standard formats. Stopee recommends downloading any critical files to avoid loss of work.

Downgrade option if you do not want to cancel

Before you cancel entirely, you may downgrade to Rekordbox's free tier or a lower-cost plan. This preserves your account and basic functionality without paying full subscription fees. You can upgrade again later if you return to active DJing.

Will you get a refund after cancelling rekordbox

Refund eligibility depends on your purchase method, timing and how much of the service you have used. Stopee breaks down each scenario so you know exactly what to expect.

Refunds for web-direct purchases within 14 days

If you purchased your Rekordbox subscription directly from Rekordbox.com and cancel within 14 calendar days of the subscription start date, you have a legal right to a refund under Singapore consumer law. You must request it in writing and include your subscription reference number, purchase date and cancellation date.

Rekordbox processes refunds through Cleverbridge, its payment processor. Once you request a refund, Cleverbridge takes up to 30 days to process and return funds to your original payment method. Bank processing time varies, but most refunds appear within 5 to 10 working days after Cleverbridge releases them.

Pro tip: Send your refund request by email to Rekordbox support with the subject line "Refund request under Singapore Consumer Protection Act". Include your cancellation confirmation email and account details. This creates a clear paper trail if you need to escalate to CASE later.

Refunds after 14 days (web-direct purchases)

After 14 days, Rekordbox has no legal obligation to refund you unless there is a fault with the service or the company breached its terms. You may still request a refund, but Rekordbox can deduct fees for any premium features you accessed or cloud storage you used. The company's discretion applies here.

If you believe Rekordbox breached its contract or misled you about the service, you can file a complaint with CASE, which investigates disputes and may order a refund if your claim has merit.

Refunds for app store purchases (iOS)

Apple App Store refunds are handled exclusively by Apple, not Rekordbox. You must request refunds directly through Apple. Apple typically allows refunds within 60 days of purchase if the app is faulty or not as described. After 60 days, refunds are at Apple's discretion.

To request an App Store refund, log in to your Apple ID, go to your purchase history, select the Rekordbox charge and click "Report a Problem". Apple reviews your request and responds within a few days.

Warning: Apple's 60-day window is shorter than Singapore's 14-day consumer law protection. If you cancel after 60 days, Apple will not refund you, even though Singapore law may entitle you to a refund. Document your cancellation date and purchase date carefully if you plan to escalate.

Refunds for google play purchases (Android)

Google Play offers a 48-hour automatic refund window for app subscriptions. If you cancel within 48 hours of purchase, you receive a full refund automatically. After 48 hours, refunds depend on Google's assessment of your request and are not guaranteed.

To request a refund after 48 hours, go to Google Play, find Rekordbox in your transaction history, and click "Request a refund". Google will review your reason and decide within a few days. Google is less transparent about refund policies than Apple, so outcomes vary.

Common mistakes people make when cancelling rekordbox

Cancelling a subscription sounds simple, but many users stumble on small details that cost them time and money. You are not alone if you have made these mistakes, and catching them now protects you.

Cancelling the app instead of the subscription

The most frequent error is uninstalling the Rekordbox app from your phone and assuming the subscription has cancelled. Deleting the app stops the software running, but it does not stop your subscription or future charges. Your payment method continues to renew the subscription invisibly, and you wake up weeks later to find unexpected charges.

Always cancel your subscription through the original store (App Store, Google Play or Rekordbox.com) before uninstalling the app. Stopee emphasizes: uninstallation and cancellation are two separate actions.

Forgetting to cancel before your renewal date

You intend to cancel but postpone it, hoping the renewal date will slip past. Unfortunately, automatic systems charge you on schedule. By the time you cancel, you have paid for a new month or year, and refund eligibility depends on whether you are still within 14 days.

Set a phone reminder for one week before your next renewal date if you know you are cancelling. This gives you a buffer to complete cancellation without accidental charges.

Cancelling through the wrong platform

You purchased through App Store but cancelled on Rekordbox.com (or vice versa). Both systems operate independently. Cancelling in the wrong place does not stop your subscription, and charges continue. You may not notice until the next billing cycle.

Pro tip: Check your payment method. If charges appear on your credit card from "App Store" or "Google", cancel through that platform. If charges say "Cleverbridge" or "Rekordbox", cancel on Rekordbox.com. Stopee recommends keeping your original purchase receipt so you always know where to cancel.

Not saving your cancellation confirmation

You receive a cancellation confirmation email but delete it thinking you no longer need it. Weeks later, you dispute a renewal charge and have no proof that you cancelled. The company claims it never received your cancellation request.

Save all cancellation emails permanently, even after your access ends. Keep them in a dedicated folder or take a screenshot. If you need to file a complaint with CASE or escalate to Stopee for help, this proof is invaluable.

Cancellation checklist: steps to take now

Use this checklist to ensure you cancel correctly and protect yourself from future charges and disputes.

• Step 1: Identify your purchase method. Check your bank statement or email to see whether you were charged by Apple, Google or Cleverbridge. This tells you where to cancel.
• Step 2: Log in to the correct cancellation page. Visit Rekordbox.com (web), Settings on iOS (App Store) or Google Play, depending on Step 1.
• Step 3: Locate your active subscription. Navigate to Subscriptions or Billing and find Rekordbox. Note the renewal date.
• Step 4: Cancel and confirm. Click Cancel, read any retention offers, and confirm cancellation. Do not uninstall the app yet.
• Step 5: Save your cancellation confirmation email. Forward it to yourself or take a screenshot. File it under "Rekordbox cancellation" in your email or documents.
• Step 6: Check for 14-day refund eligibility. If you cancelled within 14 days of your original purchase, note the dates. Send a refund request to Rekordbox support or file a claim with your card issuer if no response arrives in 7 days.
• Step 7: Monitor your next billing date. Wait until your renewal date passes without a charge. If a charge appears, file a dispute with your bank immediately and reference your cancellation confirmation.
• Step 8: Uninstall the app (optional). Once you are certain the subscription has stopped, you may delete the app if you wish. Deletion is a separate action from cancellation.

Contact and escalation information

If Rekordbox refuses to cancel your subscription or denies a refund you believe you are entitled to, you have official channels to escalate your complaint.

Rekordbox customer support contact

First, attempt to resolve the issue directly with Rekordbox by contacting their support team through the website at rekordbox.com or via the account settings page. Keep all communications and response times documented.

Rekordbox is owned by AlphaTheta Corporation. For physical mail or formal complaints, you can address correspondence to AlphaTheta's registered office (details available on their website or legal pages).

Singapore consumers association (CASE)

If Rekordbox does not respond within 7 business days or refuses your claim without fair reason, file a complaint with CASE, the official consumer dispute resolution authority in Singapore. CASE investigates complaints about subscription services and can order refunds or cancellations if your claim has merit.

Visit case.org.sg to file a complaint online or contact CASE by phone. There is no fee for consumers to lodge a complaint. CASE will contact Rekordbox on your behalf and facilitate resolution.

Stopee advocacy and next steps

Stopee has helped thousands of consumers cancel subscriptions, resolve billing disputes and recover refunds through clear guidance and escalation support. If you need advice on your specific Rekordbox situation, Stopee offers free resources and advocacy tips at stopee.com.

Visit Stopee to find guides for other services you may be cancelling, templates for formal complaint letters to send to companies, and step-by-step escalation advice if you need to involve regulators like CASE. Stopee stands with you to ensure cancellation is straightforward and fair.