Manage Mixcloud

How to cancel your mixcloud subscription in singapore

What mixcloud is and why you might want to cancel

Mixcloud is a music-streaming platform built for DJ mixes, radio shows and podcasts. Unlike mainstream music services, Mixcloud focuses on long-form audio content created by DJs and broadcasters. The platform offers listener subscriptions (Premium plans) and creator tools (Pro plans) that let DJs upload, stream and monetise their shows.

You might be thinking about cancelling because your listening habits have changed, you've found another service that suits you better, or you simply want to pause your subscription temporarily. Whatever your reason, Stopee is here to guide you through the cancellation process step-by-step and help you understand your rights as a consumer in Singapore.

Listener plans versus creator plans

Mixcloud splits its offering into two main subscription types. The Premium plan is for listeners who want ad-free listening, offline downloads and upfront tracklists. The Pro plan is for creators who need unlimited uploads, high-quality audio streaming and monetisation tools. Creator Subscriptions, set by individual creators, let fans pay directly to support their favourite DJs. Your cancellation method depends on which plan you hold and where you bought it.

Common reasons to cancel

Listeners often cancel because they switch to mainstream platforms like Spotify or Apple Music. Creators cancel Pro plans when they move to other distribution services or pause content creation. Some subscribers find Premium features (offline listening, no ads) are not worth the ongoing cost. Whatever drives your decision, cancelling should be straightforward and reversible.

Mixcloud pricing in singapore dollars

Understanding what you are paying helps you decide whether cancellation is the right move.

Current plan costs

Pricing transparency note

Mixcloud does not publish standardised Singapore Dollar pricing across all regions. Prices you see in-app or on your billing page are the official rates Mixcloud charges in your currency. Exchange rates apply if Mixcloud displays USD or EUR first. Always check your billing page to confirm the exact amount before you cancel, so you know exactly what you are paying each month.

How to cancel mixcloud on the website

Cancelling through the Mixcloud website is the fastest method if you subscribed directly to Mixcloud (not through an app store).

Step-by-step cancellation via mixcloud

1. Visit the Mixcloud website and log into your account using your email and password.
   • If you have forgotten your password, use the "Forgot password" link on the login page to reset it.
2. Click on your profile icon (top right) and select "Settings" from the dropdown menu.
   • Alternatively, go directly to https://www.mixcloud.com/settings/account
3. Navigate to the "Payments" or "Billing" section in the left sidebar.
   • Look for a subsection labelled "My Billing Info" or "Subscriptions".
4. Find your active subscription and click "Cancel plan" or "Manage subscription".
   • Mixcloud may ask you why you are cancelling; this feedback is optional.
5. Confirm your cancellation by clicking "Yes, cancel my plan" or a similar confirmation button.
   • You will receive an email confirmation within minutes.
6. Check your inbox (and spam folder) for the cancellation confirmation email.
   • Pro tip: Save this email as proof of cancellation in case disputes arise later.

What happens immediately after you cancel

Your subscription cancellation takes effect at the end of your current billing cycle, not instantly. If you cancel on 15 February and your renewal date is 28 February, you keep full Premium or Pro access until 28 February. After that date, your account reverts to the free Mixcloud tier (listeners can no longer download offline or skip ads; creators lose upload and monetisation access). This grace period is generous and protects you from losing access mid-month.

How to cancel if you subscribed via apple app store

If you bought your Mixcloud subscription through the Apple App Store on your iPhone or iPad, you must cancel through Apple's system, not through Mixcloud itself.

Cancel on iPhone or iPad

1. Open the Apple App Store app on your iPhone or iPad.
   • Tap the profile icon at the top right of the screen.
2. Tap "Subscriptions" to see all your active subscriptions.
   • You will see a list of all apps with active subscriptions.
3. Find "Mixcloud" in the list and tap on it.
   • You will see your plan details, renewal date and billing history.
4. Tap "Cancel Subscription" or the equivalent option shown.
   • Apple may ask you to confirm your cancellation or select a reason for leaving.
5. Confirm that you want to cancel by following the on-screen prompts.
   • You will receive an email confirmation from Apple within moments.

Important warning for app store cancellations

Warning: Mixcloud has no control over App Store subscriptions. If you email Mixcloud support asking them to cancel your Apple subscription, they cannot do it. You must cancel through Apple's settings yourself. If Apple refuses a refund, Mixcloud cannot override that decision. Stopee recommends keeping your Apple cancellation confirmation email as proof in case you later dispute a charge with your bank.

How to cancel if you subscribed via google play

If you bought your Mixcloud subscription through Google Play on an Android device, you must cancel through Google Play's system.

Cancel on android via google play

1. Open the Google Play Store app on your Android device.
   • Tap your profile picture or initial in the top right corner.
2. Tap "Payments and subscriptions" and then select "Subscriptions".
   • You will see all your active subscriptions listed.
3. Tap "Mixcloud" from the list of subscriptions.
   • This opens your Mixcloud subscription details page.
4. Tap "Cancel subscription" and follow the prompts.
   • Google Play may offer retention incentives (discounts) to keep you subscribed.
5. Confirm your cancellation by tapping "Yes, cancel" or similar.
   • You will receive an email confirmation from Google Play.

Key point for google play cancellations

Warning: Like Apple, Google Play handles all refunds independently. Mixcloud cannot process Google Play refunds or override Google Play's cancellation policies. If you need a refund, contact Google Play support directly, not Mixcloud. Stopee advises you to save all Google Play confirmation emails as evidence of your cancellation.

What happens after you cancel your mixcloud subscription

Cancelling can feel uncertain, especially if you have uploaded content or built a listener base. Here is exactly what you can expect.

Your access and content after cancellation

When your subscription ends on the renewal date, you lose Premium or Pro features immediately. Listeners revert to the free tier: ads return, offline listening disappears and tracklists become hidden. Creators lose the ability to upload new content, stream live shows and access monetisation reports. However, your existing uploads, listener history and account profile remain on Mixcloud's servers indefinitely unless you explicitly delete them.

Your account itself is not deleted. You can log back in at any time, see your past mixes (if you are a creator) or resume listening (if you are a listener). Reactivating a subscription is as simple as returning to your settings and selecting "Renew" or purchasing Premium again.

Handling your account data

If you want to completely remove your account, uploads and personal information, you must request account deletion separately. Go to Settings > Account > Delete Account, or contact Mixcloud support at the address provided at the end of this guide. Account deletion is permanent and cannot be reversed. Stopee recommends you download any mixes or data you want to keep before requesting deletion.

Can you get a refund after cancelling mixcloud?

Refunds are where most subscribers hit frustration. Mixcloud's refund policy is discretionary, not automatic.

Mixcloud's general refund stance

Mixcloud does not offer a published guarantee of refunds. The company handles refund requests case-by-case through customer support. This means you might receive a refund if you cancel within days of your payment, or you might not if you have already used the service significantly. Mixcloud support decides each request independently.

To request a refund, email Mixcloud support immediately after cancelling, explain why you think you deserve a refund (accidental purchase, billing error, service issue), and wait for their response. They typically reply within 3-5 business days. Refunds, if granted, are credited to your original payment method within 5-10 business days after approval.

Refunds via apple app store

If you purchased through Apple, Apple controls all refunds. Mixcloud cannot issue one on Apple's behalf. You must request a refund directly from Apple. Open the App Store, find your purchase history, select the Mixcloud charge and tap "Report a Problem". Apple allows refunds within 14 days of purchase if the app is genuinely faulty or if you cancelled by mistake. You cannot get a refund simply because you changed your mind after using Premium features heavily.

Refunds via google play

Google Play offers a 48-hour refund window from the purchase date. If you cancel within 48 hours, you can request a full refund through Google Play. After 48 hours, refunds are at Google Play's discretion. Open Google Play, go to your Subscriptions section, select Mixcloud and tap "Cancel subscription". Google Play will prompt you to request a refund if you are within the eligible window.

Why stopee emphasizes this point

Many subscribers assume cancelling automatically triggers a refund. It does not. Cancellation stops future charges only. If you want money back for past charges, you must actively request it. The sooner you request, the better your chances. Waiting weeks or months after cancelling makes refunds much less likely.

Your consumer rights when cancelling mixcloud in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy subscriptions online.

Key consumer rights you hold

Under Singapore law, you have the right to accurate descriptions of services before you buy. If Mixcloud's service does not match what was advertised (for example, if offline listening does not work or you cannot upload mixes as a Pro member), you may claim breach of contract. You also have the right to transparent pricing and billing practices. Mixcloud must show you renewal dates, cancellation deadlines and costs clearly.

You have a general right to cancel within 14 days if the contract was formed at a distance (online). However, digital subscriptions like streaming services have exceptions under most consumer law frameworks. Mixcloud may argue that because you used the service, the 14-day cooling-off period no longer applies. This is a grey area in Singapore consumer law, but Stopee recommends you still attempt to invoke it if you cancel within 14 days of your first payment.

If mixcloud refuses to cancel or refund

If Mixcloud ignores your cancellation request or disputes a refund claim, escalate to the Singapore Consumers Association (CASE). CASE acts as an independent mediator and can pressure companies to honour refunds or cancellations. You can lodge a complaint through CASE's website (case.org.sg) at no cost. Include your cancellation confirmation emails, billing statements and any correspondence with Mixcloud support.

If the amount is significant (over SGD 500), you can also dispute the charge with your credit card issuer or bank. Most banks offer chargeback protections for unauthorised or incorrectly billed subscriptions. Provide your bank with proof of cancellation and any refusal from Mixcloud to comply.

Common mistakes when cancelling mixcloud

Cancelling seems simple, but small oversights can leave you paying for months longer than intended.

Mistake 1: cancelling through the wrong channel

You downloaded Mixcloud on your iPhone, so you think you can cancel in the app itself. You cannot. The app has no cancellation button. You must go to Apple's App Store settings. Subscribers waste time searching the Mixcloud app for a cancel option that does not exist, then give up and keep paying. Always check where you bought the subscription first: was it directly on Mixcloud's website, Apple App Store, or Google Play? Cancel there.

Mistake 2: confusing cancellation with account deletion

You cancel your subscription thinking your account will disappear. It does not. Your account remains, your uploaded content remains, and if you do not actively delete your account, all your data stays on Mixcloud's servers. If privacy is your concern, cancel the subscription first, then separately request account deletion.

Mistake 3: not saving your cancellation confirmation email

You receive a cancellation email from Mixcloud or Apple or Google Play, but you archive or delete it. Months later, you are charged again and have no proof you cancelled. Stopee urges you to save all cancellation confirmation emails in a folder labelled "Subscriptions" on your computer or phone. These are your legal proof.

Mistake 4: assuming you will get an automatic refund

You cancel expecting your last month's fee to bounce back to your bank account. It does not. You receive no refund unless you specifically ask for one, and even then, the company or app store may refuse. Request a refund in writing the same day you cancel, or within 48 hours of your purchase date if using Apple or Google Play.

Mistake 5: cancelling but forgetting to check the renewal date

You cancel on 20 February, but your renewal date is 28 February. You keep paying for another 8 days and forget about it. You later realise you paid for service you did not want. When you cancel, check the exact renewal date on your billing page. Mark it in your calendar. This way, you know the exact moment your subscription ends and you will not be surprised by a final charge.

Checklist: before and after you cancel

Use this checklist to ensure your cancellation goes smoothly.

Contact mixcloud and escalation addresses

If you need to contact Mixcloud directly for refunds, account deletion, or cancellation support, use the following contact details.

Primary contact method

Email Mixcloud support at: support@mixcloud.com

Include in your email: your account email address, the date you cancelled, your renewal date, and a clear description of why you are contacting them (refund request, account deletion, cancellation confirmation). Response time is typically 3-5 business days.

Postal address for formal complaints

If email support does not resolve your issue, send a formal letter to:

Mixcloud Limited
Fleet Street
London, EC4A 2HS
United Kingdom

Send registered mail with signature confirmation so you have proof of delivery. Include copies of all cancellation confirmation emails, billing statements and previous support correspondence. Allow 10-15 business days for a response.

Escalation to regulatory bodies

If Mixcloud refuses to resolve your complaint:

• Singapore Consumers Association (CASE): Lodge a complaint at www.case.org.sg or call 6100 0315. CASE provides free mediation for consumer disputes.
• Your credit card issuer or bank: Report unauthorised charges and request a chargeback if Mixcloud fails to honour your cancellation.

Should you keep or cancel your mixcloud subscription?

Before you cancel, consider whether the service still delivers value for you.

Reasons to keep mixcloud premium

If you listen to DJ mixes, radio shows or niche podcasts regularly, Premium access is worthwhile. Offline listening (saving mixes to use when you have no internet) is genuinely useful for commuters. Ad-free listening improves the experience. At around SGD 11-13 per month, Premium is cheaper than Spotify or Apple Music in Singapore. If you use Mixcloud more than 10 hours per month, the cost per hour of entertainment is very low.

Reasons to cancel mixcloud premium

If you subscribe to mainstream music streaming already (Spotify, Apple Music, YouTube Music), Mixcloud is redundant. If you rarely use it (less than 5 hours per month), the cost is not justified. If you only listen occasionally and do not mind ads, the free tier of Mixcloud offers enough. If you have moved to a competing DJ platform or stopped listening to DJ mixes altogether, cancelling makes financial sense.

Pause alternative

Some subscribers find that they like Mixcloud but do not use it every month. Rather than cancel (and lose your listening history, playlists and preferences), contact Mixcloud support to ask about pausing your subscription for 1-3 months. Not all companies offer this, but Mixcloud support may be willing to accommodate you as a retained customer rather than lose you entirely.

Final thoughts: you are in control

Cancelling a subscription should be straightforward and completely within your control. Mixcloud, like most streaming services, makes the cancellation process clear and painless if you know where to look. The moment you click "cancel", the company stops charging you at the next renewal date. You retain full access until then. Your account and content remain unless you explicitly delete them. If you need a refund, ask within days of cancelling, not weeks later. Save all confirmation emails as proof.

Stopee has helped thousands of consumers cancel subscriptions they no longer need, recover refunds they were entitled to, and understand their rights when companies resist cancellation requests. Whether you are cancelling because you switched to another platform, tightening your budget, or simply changed your listening habits, Stopee is here to empower you with step-by-step guidance and consumer law knowledge. Your subscription is your choice, and cancelling should be just as easy as signing up.