Manage Loopcloud

How to cancel loopcloud and recover your unused credits in singapore

What is loopcloud and who should cancel

Loopcloud is a cloud-based music production platform operated by Loopmasters Ltd, a UK-based company with offices in Brighton. The service offers subscription access to sample libraries, loops, cloud storage and monthly or annual point allowances for music producers worldwide, including Singapore.

If you've subscribed to Loopcloud but no longer use it, you have consumer rights worth understanding before you cancel. At Stopee, we help you navigate these rights and avoid losing refunds you may be entitled to claim.

Who uses loopcloud

Loopcloud targets music producers, beat makers and sound designers who want on-demand access to curated sound packs, searchable samples and integrated cloud management. Monthly or annual subscriptions unlock storage tiers and point allowances to download content.

When you should consider cancelling

Cancel if you no longer produce music actively, prefer free alternatives, or find the subscription cost no longer fits your budget. If you subscribed within the last 14 days and haven't downloaded significant content, you may qualify for a full refund under consumer cooling-off rights, which Stopee can help you claim.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act grants you specific protections when cancelling digital subscriptions like Loopcloud.

The 14-day cooling-off right

You have a 14-day cooling-off period from the date you purchase a Loopcloud subscription. During this window, you can cancel and claim a full refund, provided you have not downloaded content or substantially used the service. This right applies to most online purchases in Singapore, including digital subscriptions.

Pro tip: The 14-day clock starts on your purchase date, not when you first log in. If you purchased on a Monday, your right expires at the end of the following Sunday. Track this date carefully.

Refund rights after the 14-day period

After 14 days, Loopcloud is not legally required to offer a refund simply because you changed your mind. However, you may still claim a refund if the service is faulty, misrepresented or if Loopcloud fails to deliver on its advertised features. Additionally, if you have not downloaded or accessed content, some companies exercise discretion and offer refunds within 60 days, though this is a courtesy, not a legal obligation.

How to escalate if loopcloud refuses a refund

If Loopcloud denies your refund claim and you believe it's unjust, escalate to the Consumers Association of Singapore (CASE). CASE investigates disputes and can mediate on your behalf. Stopee recommends documenting everything: your purchase date, cancellation request, and Loopcloud's response.

How to cancel loopcloud by subscription method

Your cancellation method depends on where you originally subscribed. Loopcloud operates three distinct platforms, each with different cancellation pathways.

Cancel if you subscribed via the loopcloud website

If you signed up directly on loopcloud.com or through Loopmasters, follow these steps to cancel from your account dashboard.

1. Visit loopcloud.com and log in with your email and password.
   • If you've forgotten your password, click "Forgot password" and follow the email reset link.
2. Navigate to your Account settings (usually found in the top-right menu or profile icon).
   • Look for a section labelled "Subscription", "Current Plan" or "Billing".
3. Locate your active subscription and click "Cancel subscription".
   • Loopcloud may prompt you to select a reason for cancellation (e.g., "Too expensive", "Not using it", "Found an alternative"). Select the one that applies.
4. Review the cancellation summary and click "Proceed to cancel" or confirm.
   • Do not skip this final confirmation step; without it, your cancellation request will not process.
5. Loopcloud will display a cancellation confirmation page. Screenshot or email this confirmation to yourself.
   • This confirmation is your proof of cancellation and essential if you later dispute a charge or claim a refund.
6. Check your email for a cancellation confirmation message from Loopcloud within 24 hours.
   • Warning: If you don't receive an email, log back into your account and verify that your subscription status shows "Cancelled" or "Inactive".

Cancel if you subscribed via apple app store

Apple App Store subscriptions cannot be cancelled through the Loopcloud app or website. You must cancel directly in your Apple ID settings on your iPhone, iPad, or Mac.

1. Open the App Store on your Apple device (not the Loopcloud app).
   • On iPhone or iPad, tap the profile icon in the top-right corner.
   • On Mac, open the App Store from your Dock and click the account icon at the top.
2. Tap or click "Subscriptions".
   • This shows all active and expired subscriptions linked to your Apple ID.
3. Find "Loopcloud" in the list and tap it.
   • If you see multiple entries, ensure you select the current active one (it will show "Active" or the next billing date).
4. Tap "Cancel Subscription" or "Manage" and then select "Cancel".
   • Apple may offer a retention discount (e.g., "Half-price for 3 months"). You can accept or decline this offer.
5. Confirm cancellation when prompted.
   • Apple will display a confirmation message. Your subscription will end at the next billing date.
6. Check your email for a cancellation confirmation from Apple within a few minutes.
   • Pro tip: Save this email immediately; Apple's email retention is not always reliable for old receipts.

Warning: Deleting the Loopcloud app does not cancel your subscription. The subscription will continue to renew unless you explicitly cancel it in Apple ID settings.

Cancel if you subscribed via google play store

Google Play subscriptions must be cancelled through your Google Play account, not the Loopcloud app. Use the Google Play app or the web version at play.google.com.

1. Open the Google Play app on your Android device or visit play.google.com on a web browser.
   • On Android, tap the profile icon in the top-right corner.
   • On the web, click your profile icon and select "Payments and subscriptions".
2. Select "Subscriptions" or "Manage subscriptions".
   • You will see a list of all active subscriptions.
3. Find and tap "Loopcloud".
   • Verify the subscription is marked as "Active" and shows your next billing date.
4. Tap "Cancel subscription".
   • Google may display messages encouraging you to keep the subscription or offering a discount. You can proceed or accept the offer at your discretion.
5. Select a cancellation reason and confirm.
   • Google will ask why you're cancelling (optional). Providing feedback helps them improve, but it's not mandatory.
6. Verify your cancellation in the Google Play app or on play.google.com.
   • Your subscription should no longer appear in the "Active" section or will show as "Cancelled".

Warning: Uninstalling the Loopcloud app will not cancel your Google Play subscription. The charge will continue until you cancel through Google Play settings.

What happens to your access and files after cancellation

Cancelling Loopcloud doesn't immediately lock you out, but your access window and stored files are affected in important ways.

Access during and after your paid period

You retain full access to Loopcloud until the end of your current billing period. If you cancel mid-month, you can continue using the service until your monthly renewal date passes. After that date, your account reverts to free tier status (if available) or no access at all.

Pro tip: Cancel near the end of your billing cycle to maximise the value of your paid subscription. If you've just been charged, contact Stopee for advice on whether you qualify for a pro-rata refund.

Downloaded content and local files

Any samples, loops or sound packs you've downloaded and saved to your computer remain yours to use, subject to Loopcloud's licence terms. Downloaded files are not deleted when your subscription ends. However, verify the licence restrictions in Loopcloud's terms before using downloaded content commercially.

Cloud-stored content and unused credits

Cloud-stored files and accrued in-account credits (points) may become inaccessible after cancellation. Some users report that unused credits disappear or are frozen after subscription pauses. Before you cancel, download any important files stored in your Loopcloud cloud account. Check your current point balance and consider using remaining credits to download additional content before losing access.

Warning: Do not assume you can retrieve cloud files or credits after cancellation. Plan ahead and download or use your credits within your final billing period.

Loopcloud refund policy and your entitlements

Refund eligibility depends on when you cancel and whether you've accessed content. Stopee outlines your options below.

Refund within 14 days (cooling-off right)

If you purchased Loopcloud within the last 14 days and have not downloaded or substantially used the service, you are entitled to a full refund under the consumer cooling-off right. Submit your refund request to Loopcloud's support team by email with your order number and purchase date.

Loopcloud must process your refund within 30 days of receiving your valid request. Check your bank account to ensure the refund appears within that window. If it doesn't, escalate to your bank and ask them to dispute the charge.

Refund after 14 days

After 14 days, you lose the automatic cooling-off right unless Loopcloud's service is faulty or misrepresented. However, Loopcloud may consider refunds up to 60 days from purchase in cases of fraudulent charges, billing errors or if you haven't downloaded content. Contact their support team with evidence: your purchase receipt, screenshots of your account activity and a clear explanation of why you believe a refund is due.

Partial refunds and pro-rata deductions

If you subscribed on a monthly plan and cancel mid-month, Loopcloud typically does not offer a pro-rata refund. Your subscription covers the full calendar month regardless of when you cancel within it. Some companies exercise discretion for specific circumstances (e.g., duplicate charges, technical faults), but this is rare. Always ask Stopee for advice before assuming you're not entitled to a refund.

How to request a refund from loopcloud

Email Loopcloud's support team at the address listed on their website (usually support@loopcloud.com or help@loopmasters.com). Include your order number, subscription start date, cancellation date, the reason for your refund request and any supporting evidence (screenshots, billing records). Loopcloud typically responds within 48 hours. If they deny your refund without reasonable explanation, escalate to CASE (Consumers Association of Singapore) with a copy of your email exchange.

Loopcloud pricing plans and comparison

Understanding the plans you're paying for helps you decide whether cancellation is the right move or if a downgrade suits you better.

Current subscription plans

Prices shown are approximate conversions from USD and may vary based on current exchange rates and Loopcloud's local pricing updates. Always verify current pricing on loopcloud.com before making a cancellation or upgrade decision.

Should you downgrade instead of cancelling

If you use Loopcloud occasionally but not regularly, downgrading to the Free plan preserves your account and lets you access limited features without paying. Many producers keep a free account active to maintain their sample library access. Downgrading does not incur a cancellation fee and keeps your account data intact. To downgrade, follow the cancellation steps above but select "Downgrade plan" instead of "Cancel subscription".

Common mistakes to avoid when cancelling loopcloud

Cancelling a subscription can feel straightforward, but overlooking key details often costs you refunds or ongoing charges. We've seen thousands of consumers at Stopee make these mistakes.

Mistake 1: assuming app deletion cancels your subscription

Deleting the Loopcloud app from your phone does not cancel your subscription on any platform (Loopcloud website, Apple App Store or Google Play). The charge will continue to renew. Always cancel through the account settings on the platform where you subscribed, then delete the app if you wish.

Mistake 2: missing the 14-day refund window

Your 14-day cooling-off right expires quickly. If you realise Loopcloud isn't for you, submit your refund request within 14 days of purchase. After that, your refund options narrow significantly. Mark your purchase date on a calendar and set a reminder for day 12 if you're unsure.

Mistake 3: not saving cancellation confirmations

Loopcloud's confirmation emails can get lost or archived. Screenshot your cancellation confirmation page immediately and save the confirmation email to a folder. These documents prove you cancelled and are essential if a charge appears after your cancellation date or if you need to dispute the cancellation later.

Mistake 4: cancelling without downloading important files first

Once your subscription ends, you may lose access to cloud-stored files and unused credits. Before you cancel, download any sound packs, samples or loops you want to keep. Check your point balance and use remaining credits to download additional content if it's valuable to you.

Mistake 5: not checking for auto-renewal after cancellation

After cancelling, log back into your account a few days later to confirm the subscription is no longer active. Sometimes cancellation requests fail silently and the subscription renews. Verify that your billing status shows "Cancelled", "Inactive" or displays no next billing date.

Checklist for cancelling loopcloud safely

Use this checklist to ensure you've covered all bases and won't face unexpected charges or refund disputes.

• Confirm your subscription purchase date (needed for the 14-day cooling-off window).
• Download and save any important sound packs, samples or files from your Loopcloud account.
• Check your in-account point balance and consider using remaining credits before access ends.
• Identify the platform where you subscribed (Loopcloud website, Apple App Store or Google Play).
• Log into your account and navigate to the correct cancellation pathway for your platform.
• Select "Cancel subscription" and provide a cancellation reason if prompted.
• Take a screenshot of your cancellation confirmation page immediately.
• Save the confirmation email from Loopcloud or your subscription platform (Apple/Google).
• Wait 24-48 hours and log back in to verify your subscription status shows "Cancelled".
• If you purchased within 14 days and haven't used the service, submit a refund request with your order details.
• Check your bank statement after 7-10 days to confirm the charge has stopped and any refund has posted.
• If a charge appears after cancellation, contact your bank immediately and provide your cancellation confirmation as proof.

How stopee can help you cancel and claim a refund

Cancelling a subscription should be simple, but when charges continue after cancellation or refunds are wrongly denied, the process becomes frustrating. Stopee has helped thousands of consumers cancel Loopcloud and other digital subscriptions while recovering refunds they were entitled to.

If Loopcloud has charged you after cancellation, refused a refund, or you're unsure whether you qualify for your money back, Stopee's team can review your case and guide your next steps. We provide templates for refund requests, escalation strategies and support if you need to involve CASE or your bank's dispute process. Visit Stopee today to speak with a cancellation specialist and take control of your subscription costs.

Loopcloud contact information and address

If you need to contact Loopmasters Ltd (the company behind Loopcloud) directly, use the details below.

Primary contact address

Loopmasters Ltd
Brighton, East Sussex, United Kingdom
Email: support@loopcloud.com (or help@loopmasters.com)
Website: loopcloud.com

Alternative UK office locations

Loopmasters Ltd also maintains office addresses in Lewes and Eastbourne, East Sussex. For billing disputes or refund requests, email their support team first; postal addresses are less reliable for urgent matters.

How to escalate if loopcloud doesn't respond

If Loopcloud ignores your cancellation request or refund claim for more than 10 business days, escalate to the Consumers Association of Singapore (CASE). CASE will investigate and mediate on your behalf at no charge. Provide CASE with copies of your emails to Loopcloud, your purchase receipt and cancellation confirmation. Stopee recommends exhausting Loopcloud's support process first, then involving CASE if needed.