Manage Loopmasters

How to cancel loopmasters and protect your music-making budget

Understanding loopmasters and why you might want to cancel

Loopmasters is a digital music sample and plugin subscription service that gives music producers, DJs and audio professionals access to high-quality sound libraries, sample packs and the Loopcloud integration tool. If you produce music or create audio content, you may have signed up for one of their tiered subscription plans - Artist, Studio or Professional - each offering different monthly points, cloud storage and feature access.

Whether you have discovered that your creative workflow no longer needs Loopcloud, you are concerned about monthly charges accumulating, or you simply want to explore alternative tools, cancelling your subscription is straightforward. The challenge is knowing exactly where to find the cancellation button and understanding your refund rights under Singapore consumer law. At Stopee, we guide you through every step so you retain control over your spending.

Common reasons to cancel loopmasters

You might be cancelling because your subscription sits unused month after month, you have found a competitor service that better suits your production style, or you are managing your budget more carefully. Some producers cancel when they realise they already own enough sample packs to sustain their work for months. Others step away from music production temporarily and prefer not to pay for access they won't use. Whatever your reason, cancelling promptly prevents unnecessary billing cycles.

What to know before you cancel

Before you take action, understand that Loopmasters operates on a subscription model where charges renew automatically each month or year, depending on your plan choice. Billing occurs in GBP (British pounds), which means your Singapore credit card or bank account may incur currency conversion fees. Once you cancel, your access to new points and cloud features stops at the end of your paid period. Files you have already downloaded remain yours, but your ability to browse fresh samples and use Loopcloud features expires when your subscription ends. This distinction matters: cancellation does not instantly delete your data.

Your consumer rights and singapore's consumer protection framework

Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel digital services like Loopmasters within a cooling-off period and to request a refund under specific conditions.

The 14-day cooling-off period

Singapore law gives you 14 days from the date you enter into a consumer contract to cancel and request a refund, provided the digital content has not been fully downloaded or accessed in a way that prevents re-sale. This is your legal safety net. If you signed up for Loopcloud and immediately realised it was not the right fit, you have a two-week window to reverse the transaction.

For example, if you purchased a Loopcloud subscription on 1 January, you can cancel by 14 January and claim a refund without penalty. However, if you have downloaded and extracted sample files, used up your monthly points, or streamed samples extensively through Loopcloud, Loopmasters may argue that your right to a full refund has been forfeited because the digital service has been consumed.

When the cooling-off period does not apply

The 14-day window closes the moment you download digital content or begin actively using the service in a way that diminishes its value. Loopmasters can refuse a refund if you have extracted samples from a pack or streamed a significant volume of content through their platform. Bundles and sample pack purchases are treated as non-refundable once the download begins.

If you believe Loopmasters is unlawfully refusing a valid refund, you can escalate your complaint to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Stopee recommends documenting all correspondence with customer support before filing a formal complaint.

Loopmasters subscription plans and pricing in singapore

Loopmasters charges in GBP, but here are the estimated Singapore Dollar conversions to help you compare plans and decide whether the cost aligns with your needs.

Plan comparison table

Currency and billing notes

Loopmasters bills in GBP, which means you pay in pounds sterling regardless of your location in Singapore. Your bank or payment provider converts GBP to SGD at the time of transaction, and you may incur a 2-3% currency conversion fee. Annual plans offer better value per month, but they require a larger upfront commitment. If you cancel mid-contract, you are unlikely to recover the unused portion unless you fall within the 14-day cooling-off period or can prove a fault with the service.

How to cancel your loopmasters subscription

Cancelling Loopmasters is a direct, multi-step process that takes fewer than five minutes and requires you to access your account dashboard.

Cancel via the web app (Loopcloud account area)

1. Open your web browser and navigate to the Loopmasters or Loopcloud login page.
   • Go to loopcloud.com or your Loopmasters account dashboard.
   • Enter your email address and password to sign in.
2. Locate your account settings or subscription management section.
   • Look for a menu icon (three horizontal lines) or your account profile in the top-right corner.
   • Click on Account, Settings or Profile.
3. Find your current subscription plan.
   • Scroll to the section labelled Current Plan, Billing or Subscription.
   • You will see your plan name (Artist, Studio or Professional), your renewal date and your next charge amount.
4. Click the Cancel Subscription button or link.
   • This button appears directly below your current plan information.
   • Loopmasters may ask you to confirm your cancellation or select a reason (optional).
5. Confirm the cancellation when prompted.
   • Read any final message about your access rights after cancellation.
   • Click Confirm or Yes, cancel my subscription to complete the action.
6. Save your cancellation confirmation.
   • Loopmasters will send you a confirmation email with a reference number.
   • Screenshot or forward this email to yourself as proof of cancellation.
   • Check that the email states your subscription will end on a specific date, not immediately.

Pro tip: If you are cancelling because you believe the service is faulty or does not match its description, take a screenshot of the issue and mention it in your cancellation reason. This creates a record in case you need to escalate your case to CASE or pursue a refund claim.

Cancel an app store subscription (iOS or android)

If you subscribed to Loopcloud through Apple App Store or Google Play Store, you must cancel through that same platform, not through Loopmasters directly.

1. For Apple App Store (iOS):
   • Open the Settings app on your iPhone or iPad.
   • Tap your name, then Subscriptions.
   • Find Loopcloud and tap it.
   • Tap Cancel Subscription and confirm.
2. For Google Play Store (Android):
   • Open the Google Play Store app.
   • Tap your profile icon (top right) and select Payments and subscriptions.
   • Tap Subscriptions, find Loopcloud and tap it.
   • Tap Cancel subscription and follow the prompts.

Warning: App store cancellations do not always sync instantly with Loopmasters' servers. Wait 24 hours, then log into your Loopmasters web account to verify that your subscription status shows as cancelled. If it still displays as active, contact Loopmasters support with evidence of your app store cancellation.

Cancel individual sample purchases or bundles

If you have bought individual sample packs or bundles rather than a subscription, refund eligibility depends on whether you have downloaded the files.

• If the download has not started, you can request a refund within 14 days of purchase.
• If the download has completed and you have extracted the audio files, Loopmasters will likely refuse a refund because the digital product has been consumed.
• Contact Loopmasters support with your order number and explain that you wish to cancel the purchase and request a refund within the cooling-off period.

What happens after you cancel your loopmasters subscription

Cancellation is not instantaneous, and understanding your post-cancellation access is crucial to avoiding frustration or missed deadlines.

Your access timeline after cancellation

Once you cancel, your subscription does not end immediately. Loopmasters honors the period you have already paid for. If your subscription renews on 15 February and you cancel on 1 February, you retain full access until 14 February at 23:59. You can continue to browse samples, use Loopcloud integration tools, download content and earn points until that final date. Your access vanishes the moment your paid period ends.

After your subscription expires, you cannot access your Loopcloud features, earn new points or browse the Loopmasters library. Your account remains in the system, but it is downgraded to a free or inactive status. Your downloaded files and any points you did not spend remain yours, but you lose the ability to use Loopcloud's cloud storage and integration features.

Data retention and exports

Loopmasters may retain your account data (profile information, purchase history, download logs) for a period after cancellation, but your access to stored content in their cloud may be limited. If you have samples or projects stored in Loopcloud's 5 GB, 50 GB or 250 GB storage, you should download and export them before your cancellation date. Log into your account, navigate to your cloud storage section and download any files you intend to keep.

Pro tip: Export your data at least one week before your subscription ends, just in case Loopmasters removes your cloud access earlier than expected.

Will you receive a refund for unused time?

Refund eligibility depends on when you cancel, what you have downloaded and the specific terms Loopmasters applies to your purchase type.

The 14-day cooling-off refund window

You are entitled to a full refund if you cancel within 14 days of purchase and have not downloaded or meaningfully consumed the digital product. This window applies to both subscriptions and à la carte sample purchases. If you signed up on 1 January and cancel by 14 January without downloading samples or using Loopcloud features, Loopmasters must refund your payment in full.

Loopmasters is required to process approved refunds within 14 days of your valid cancellation request. The refund is credited to your original payment method (credit card, debit card or bank account), so expect the money to appear in your account 3-5 business days after Loopmasters processes it.

Refunds outside the cooling-off period

If you cancel after 14 days, you are not automatically entitled to a refund for the remaining time on your subscription. Loopmasters does not offer pro-rata refunds for early termination of annual plans. This is why the annual pricing, while cheaper per month, carries more risk if you change your mind. You forfeit the entire unused balance.

However, you may still claim a refund if you can demonstrate that the service is faulty, not as described or in breach of the Consumer Protection (Fair Trading) Act. For example, if Loopcloud crashes consistently, fails to deliver promised storage or integration features, or you are overcharged due to a billing error, you have grounds to request a refund or credit regardless of the timeframe.

Partial refunds and bundle restrictions

Bundles and sample pack bundles are almost never refundable once the download begins. Loopmasters treats them as consumed digital goods. If you purchased a bundle of five sample packs and downloaded three of them, you cannot reverse that purchase or claim a refund for the two you did not use.

Common mistakes to avoid when cancelling loopmasters

Cancelling a subscription sounds simple, but many customers make costly errors that result in unwanted charges, missed refund deadlines or lost proof of cancellation. We understand how frustrating this is, and that is why Stopee exists: to help you avoid these pitfalls.

Assuming cancellation happens immediately

The most dangerous mistake is believing that clicking "Cancel Subscription" ends your charges at once. It does not. You continue to be billed until your current paid period expires. If you cancel on 5 February with a renewal date of 15 February, you will be charged on 15 February. Cancel before the renewal date, not after, to prevent an unwanted charge.

Confusing account deactivation with subscription cancellation

Some customers deactivate their account thinking this stops all charges. Account deactivation and subscription cancellation are different actions. Deactivating your account may hide your profile but does not halt recurring billing. Always navigate to your subscription or billing section and explicitly click Cancel Subscription. Do not assume that closing your browser or logging out cancels anything.

Failing to save or screenshot your cancellation confirmation

If Loopmasters disputes your cancellation later or you need to file a complaint with CASE or your bank, you must have proof. The confirmation email is your only legal record. If you delete it or lose the reference number, you have no evidence that you cancelled. Save the email, screenshot it and forward it to yourself.

Cancelling mid-billing cycle on an annual plan

If you paid S$297.99 for a Professional annual plan in January and cancel in June, you have no legal right to a refund for the six remaining months. You forfeited that money the moment you did not cancel within 14 days of purchase. Always choose the monthly plan if you are unsure about long-term commitment.

Not checking for app store subscriptions

If you subscribed via Apple App Store or Google Play Store, cancelling through the Loopmasters website does nothing. Your app store subscription continues to renew and charge you. You must cancel through the app store itself. Many users discover months later that they have been charged repeatedly because they missed this step.

Your cancellation checklist

Before you click "Cancel Subscription," walk through this checklist to ensure a smooth process and protect your rights.

• Check your renewal date by logging into your Loopmasters account and viewing your subscription details.
• Note the exact date your paid period ends; cancellation takes effect after that date.
• Download and export any samples, projects or data stored in your Loopcloud cloud account.
• Determine whether you subscribed via the Loopmasters website or an app store; cancel through the same platform.
• Navigate to your subscription management section and locate the Cancel Subscription button.
• Confirm your cancellation and wait for the confirmation email to arrive (within 10 minutes).
• Screenshot or save the confirmation email with the cancellation reference number.
• If you plan to request a refund, ensure you are within the 14-day cooling-off period and have not downloaded digital content.
• Contact Loopmasters support if the confirmation email does not arrive within 1 hour, or if your account still shows as active after 24 hours.
• After your subscription expires, verify that you are no longer charged on your next billing cycle (check your bank statement 7 days after the expiry date).

How to contact loopmasters support if cancellation fails

If you cannot locate the cancellation button, receive an error message or believe your cancellation was not processed, contact Loopmasters customer support directly. The company is part of Loop Marketing Group, which operates from the United Kingdom.

Loopmasters contact details

Mailing address:
Loop Marketing Group
Loopmasters Support
United Kingdom
Website: loopmasters.com

You can also reach out via the Loopmasters contact page on their website or through the help section in your Loopcloud account dashboard. Email support typically responds within 24-48 hours. Provide your order number, email address and a clear description of the issue (e.g., "I clicked Cancel Subscription but received an error" or "My account still shows as active after I cancelled on [date]").

Pro tip: If Loopmasters support is unresponsive or refuses a valid refund, file a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315. CASE can mediate on your behalf and escalate to the CCCS if necessary.

When to cancel vs. when to keep your loopmasters subscription

Not every producer should cancel Loopmasters, and not every budget needs to exclude it. This comparison helps you make the right call.

Summary and next steps

Cancelling Loopmasters is a straightforward process that takes five minutes if you know where to click, but the real challenge is protecting your refund rights and avoiding unwanted charges. Remember that you have 14 days to cancel and reclaim your money if you have not downloaded or consumed the service. After that window closes, you forfeit the unused portion of your subscription unless the service is faulty or misrepresented.

Your best defence is to document everything: save your confirmation email, note your cancellation date and monitor your bank statement for unexpected charges. If Loopmasters refuses a refund you believe you are entitled to, escalate to CASE or the CCCS. Singapore's consumer protection laws are on your side, and these agencies exist to enforce them.

Whether you are scaling back your music production, switching to a competitor tool or simply tightening your budget, you deserve clarity and control over your subscriptions. At Stopee, we have helped thousands of consumers cancel unwanted services, recover owed refunds and avoid dark patterns that trap you in contracts. Visit Stopee today to learn how we can simplify your cancellation journey and empower you to take charge of your spending. Your wallet, and your creative practice, will thank you.