Manage Prepscholar

How to cancel PrepScholar in india and protect your money

What PrepScholar is and why you might want to cancel

PrepScholar is an online test-prep platform built to help students prepare for competitive exams like the SAT, ACT, and TOEFL through personalised study plans, practice questions, adaptive lessons, and optional live classes or one-on-one tutoring.

You access PrepScholar through the web or mobile apps (iOS and Android), and your subscription charges appear through your chosen payment channel: the PrepScholar website, Apple App Store, or Google Play Store. If you've signed up, paid the subscription fee, and now want to step back or switch platforms, Stopee is here to guide you through every step so you cancel without losing money or missing refund windows.

Who should cancel PrepScholar

You might choose to cancel if you've finished exam prep, found a better-fit platform, prefer in-person tutoring, or realised the cost no longer aligns with your goals. Some students cancel after using the 5-day risk-free trial and deciding the service doesn't match their learning style. Others cancel because they've purchased overlapping services or simply need to pause their subscription temporarily.

What you need to know before you start

Your cancellation experience depends entirely on where you bought your subscription. Web purchases cancel differently than App Store or Google Play purchases, and refund eligibility is governed by PrepScholar's trial terms, score guarantees, and the Consumer Protection Act, 2019 in India. Stopee recommends checking your purchase receipt first to identify your channel, then following the exact steps for that method.

Your consumer rights under indian law

India's Consumer Protection Act, 2019 gives you strong protections when you buy online services like PrepScholar, and Stopee wants you to understand them before you cancel.

Right to cancel and refund

Under the Consumer Protection Act, 2019, you have the right to cancel distance-selling contracts (which includes online subscriptions) within 14 days of purchase without giving a reason, as long as the service has not been substantially performed. If PrepScholar has already delivered a significant portion of tutoring, lessons, or exam access, this right may be limited. However, if you cancel within the risk-free trial window (PrepScholar's 5-day "Risk-Free Trial"), you should receive a full refund as promised in their terms.

If PrepScholar refuses your refund

If PrepScholar denies a refund you believe you deserve, you can file a complaint with the District Consumer Disputes Redressal Commission in your state, or escalate to your state's Consumer Affairs department. Stopee recommends documenting every email, cancellation confirmation, and refund request. If charges were made without your permission, you can also report the transaction to your bank or payment provider and request a chargeback.

How to cancel PrepScholar via the website

Cancelling through the PrepScholar website is the fastest route if you purchased directly from them rather than through an app store.

Step-by-step web cancellation

1. Log in to your PrepScholar account at prepscholar.com using your email and password.
   • If you've forgotten your password, click "Forgot Password" and reset it via email.
2. Navigate to your Account Settings (usually found in the top-right menu or under "My Account").
   • Look for a settings icon, gear symbol, or your username/profile link.
3. Click "Billing" or "Subscription" (the exact label depends on your account type).
   • You should see your active plan, renewal date, and payment method listed here.
4. Find and click "Cancel Subscription" or "Manage Subscription".
   • PrepScholar may ask you to confirm your reason for cancelling; this is optional but helpful for their product team.
5. Follow the on-screen prompts to confirm cancellation.
   • You will receive a confirmation email within minutes. Save this email as proof of cancellation.
6. Check your email for a refund status update.
   • Pro tip: If you qualify for a refund under the risk-free trial, PrepScholar typically processes it within 5-7 business days to your original payment method.

What to do if you can't find the cancellation button

Some accounts show "Manage Subscription" instead of "Cancel Subscription" on the first click. If you see this, click through and look for a "Cancel" or "End Membership" option on the next page. If the button remains hidden, contact PrepScholar's support team directly (their website has a Help or Support section) and provide them with your account email and order number.

How to cancel PrepScholar on your mobile phone

If you subscribed through the Apple App Store or Google Play Store, you must cancel through that same platform, not through the PrepScholar website, because Apple and Google handle the billing and refunds.

Cancelling on iPhone or iPad (Apple app store)

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Tap "Subscriptions".
   • You will see a list of all your active subscriptions.
4. Find and tap "PrepScholar" in the list.
5. Tap "Cancel Subscription" or "Cancel Free Trial" (whichever appears).
   • Apple will ask you to confirm; read any messages about your access ending date.
6. Confirm your cancellation.
   • You will receive a confirmation email from Apple. Check your inbox for refund eligibility.

Warning: Apple does not allow refunds after the billing cycle has fully begun, even if you cancel within minutes of purchase. If you bought PrepScholar and want a refund, cancel immediately to maximise your chances. Stopee advises checking Apple's refund policy in Settings > [Your Name] > Media & Purchases > [your purchase] to see if your specific purchase is still refundable.

Cancelling on android (Google play store)

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon in the top-right corner.
3. Tap "Manage subscriptions" or "Subscriptions" (wording varies by version).
4. Find and tap "PrepScholar" from the list of active subscriptions.
5. Tap "Cancel subscription".
   • Google will show you the end date of your current billing period and ask you to confirm.
6. Confirm cancellation.
   • You will receive a confirmation email from Google Play. Save it as proof.

Pro tip: Google Play allows refunds within 48 hours of purchase if you haven't used the service substantially. After 48 hours, cancellation stops future charges but doesn't refund past ones. If you cancel after 48 hours but believe you deserve a refund under the Consumer Protection Act or PrepScholar's guarantee terms, contact Google Play support in your account and request a refund with your reason.

PrepScholar's pricing and plan breakdown

Understanding what you're paying for helps you decide whether cancellation is the right move.

Popular PrepScholar plans in india

Prices shown are approximate conversions from USD and may vary depending on promotional offers, your region, or payment method. Always verify the exact INR price at checkout before you purchase. If you've already paid and regret the decision, Stopee's guidance on the risk-free trial and refund windows below will help you recover your money.

Will you get a refund when you cancel

Refund eligibility is the most important question after you cancel, and it depends on when and how you purchased.

The 5-day risk-free trial

PrepScholar offers a 5-day "Risk-Free Trial" (120 hours from the time you submit your diagnostic test) with a full refund guarantee if you're unsatisfied. This is a no-questions-asked policy, meaning you don't need a reason to request your money back within this window. If you cancel during the trial period, immediately contact PrepScholar's support team to confirm your refund eligibility and request reimbursement. Refunds are typically processed within 5-7 business days to your original payment method.

Refunds after the trial period

If you cancel after the 5-day trial window closes, you generally forfeit the right to a refund unless a PrepScholar score guarantee applies to you. Score guarantees promise money back (or course credit) if you don't achieve a specified improvement on your SAT or ACT score after completing the full course. These guarantees have strict eligibility rules: you must attend live classes, complete practice tests, and follow the recommended study schedule. Stopee advises reading the guarantee terms carefully before relying on them.

Non-refundable elements

Tutoring sessions already delivered cannot be refunded. If you've used PrepScholar classes or completed tutoring hours, those are non-refundable. You may receive a partial refund only for unused tutoring sessions or future classes if you cancel before they occur. Live classes also follow this rule: once a class has been delivered, it's not refundable, but you can cancel to stop future charges.

What happens to your account after you cancel

Cancelling your subscription is emotional because it feels like losing access to learning materials you've paid for, but here's exactly what occurs on your account.

Your access and data after cancellation

After you cancel, you retain access to PrepScholar until the end of your current paid billing period. If your annual subscription renews on March 15 and you cancel on February 20, you can use the platform until March 14. Your study progress, notes, practice test scores, and saved materials remain in your account and visible to you during this grace period. Once the billing period ends, you lose access to the full course, though some platforms let you view your score reports and account history even after cancellation.

Automatic renewal stops immediately

The moment you confirm cancellation, PrepScholar's system disables automatic renewal on your account. No future charges will appear on your card or payment method. You won't be auto-renewed at the end of the current period. This is true whether you cancel via the website, Apple App Store, or Google Play.

If you want complete data deletion

Cancellation does not delete your personal data from PrepScholar's servers. Your account remains recoverable if you ever want to reactivate it. If you want your name, email, phone number, and study records completely removed from PrepScholar, you must request account deletion separately through their privacy or support form. Stopee recommends emailing PrepScholar's support team with the subject line "Request for Account and Data Deletion Under Consumer Protection Act, 2019" to trigger a formal deletion request.

Common mistakes to avoid when you cancel

Cancelling a subscription sounds simple, but tiny errors can cost you refunds or leave you exposed to surprise charges, so we've outlined the pitfalls Stopee has seen most often.

Mistake 1: cancelling through the wrong channel

If you bought on Google Play, you must cancel on Google Play, not the PrepScholar website. If you cancel on the website instead, your App Store subscription will keep charging you every month because the website doesn't control app store payments. Double-check your original receipt to confirm where you bought the subscription before you cancel.

Mistake 2: forgetting to request the refund

Cancelling your subscription does not automatically trigger a refund, especially after the 5-day trial. You must actively request the refund by contacting PrepScholar's support team or filing a refund request in your account. Wait 2-3 days after cancellation, then follow up with an email to their support address if you don't see a refund notification. Pro tip: Include your order number, purchase date, and reason for the refund in your email so they can process it faster.

Mistake 3: cancelling on your phone but not confirming via email

Apple and Google send confirmation emails when you cancel a subscription, but these can land in your spam folder or go unread. Always check your email inbox (and spam folder) for a cancellation confirmation within 10 minutes of cancelling. If you don't see one, re-cancel to ensure it went through. Stopee has seen cases where users thought they cancelled but actually didn't because they missed the confirmation step.

Mistake 4: not documenting your cancellation

Save screenshots or PDFs of your cancellation confirmation, refund request, and the date and time you cancelled. If PrepScholar charges you again after cancellation (which is rare but happens), you'll need this proof to dispute the charge with your bank or file a complaint. Keep these records for at least 90 days after cancellation.

Mistake 5: waiting until the last moment to cancel

If you're unhappy with PrepScholar and want to use the 5-day risk-free trial refund, cancel immediately after you decide the service isn't for you. The 5-day window begins when you submit your diagnostic test, not when you sign up. Don't delay in case you miss the cutoff.

Checklist for a smooth PrepScholar cancellation

Follow this checklist from Stopee to ensure you don't miss any steps or lose your right to a refund.

Contact information for PrepScholar support

If you encounter any issues during cancellation or need to request a refund, contact PrepScholar directly using the information below. Keep your order number and email address handy when you reach out.

PrepScholar's primary contact address

PrepScholar, Inc., 303 Twin Dolphin Drive, Redwood City, CA 94065, USA (mailing address for general enquiries and complaint escalations).

For refund and billing issues specific to your Indian transaction, email PrepScholar's support team through the Help section on their website. Request a response within 48 hours and include "Refund Request" in your subject line.

Why stopee recommends acting now

Subscription cancellations are time-sensitive because trial windows close, charges keep stacking, and your right to refund shrinks every day you delay. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and avoid surprise charges by guiding them through exactly these steps, with the same precision and empathy you've read here. If you're ready to cancel PrepScholar, act today: log in, find the cancellation button, confirm your choice, and follow up on your refund within 24 hours. Your money is recoverable, and Stopee is here to ensure you don't leave it on the table.