Manage Preply

How to cancel preply and reclaim your money: the complete india guide

Understanding preply and why you might want to cancel

Preply is an online tutoring marketplace that connects students across India with private language and academic tutors. You browse tutor profiles, book one-to-one lessons, and pay through Preply's billing system. Many Indian students use Preply for English conversation practice, exam preparation, and skill development because lessons are flexible and tutors set their own rates.

However, cancellation on Preply can be confusing. You might want to cancel because a tutor isn't the right fit, you've found alternative learning, or you need to pause spending. The platform makes it surprisingly difficult to understand where and how to cancel, especially if you subscribed through the app or purchased lesson credits. Stopee exists to guide you through exactly this situation.

Common reasons students cancel preply

You might cancel because lesson quality doesn't match expectations, scheduling conflicts arise, or you want to explore cheaper alternatives. Some students cancel after realizing that Preply's pricing (₹500-₹2,300 per hour depending on tutor experience) doesn't fit their budget long-term. Others cancel because unused lesson credits are expiring, or they've switched to group classes or local tutors.

Why cancellation matters right now

If you're reading this, you've likely already decided that Preply isn't working for you. The sooner you cancel, the sooner you stop paying. However, cancelling on the wrong platform-or at the wrong time-can leave you charged for lessons you never take. Stopee's cancellation specialists have helped thousands of consumers avoid exactly these traps.

Your consumer rights under indian law

India's Consumer Protection Act, 2019 protects you when you purchase online services like Preply. You have the right to cancel within a reasonable period if the service doesn't match its description, and you can claim refunds if Preply fails to deliver promised lessons or quality.

Key rights you should know

Under the Consumer Protection Act, you can file a complaint with your district Consumer Disputes Redressal Commission if Preply refuses a legitimate refund. You also have the right to transparent cancellation terms-Preply must explain its 12-hour cancellation window, 180-day credit expiry, and refund conditions clearly. If Preply charges you after you cancel, that's a violation you can escalate.

Keep records of all payment receipts, lesson confirmations, and cancellation requests. These documents become critical if you need to file a formal complaint. Stopee recommends taking screenshots of your Preply dashboard before you cancel, showing your lesson balance and subscription status.

Where to escalate if preply refuses your refund

If Preply denies your refund and you believe the denial is unfair, you can lodge a complaint with the National Consumer Helpline (toll-free: 1800-11-4000) or your state's Consumer Disputes Redressal Commission. Mention the Consumer Protection Act, 2019 in your complaint, specifically Section 2(47) regarding unfair contract terms.

Cancellation methods by platform

Preply offers multiple ways to pay, which means you must cancel on the exact platform where you made your purchase. Cancelling on the wrong platform does not stop your charges-this is the most common mistake.

Cancel through the preply web platform

If you booked and paid directly through Preply's website, you cancel here. This is the most straightforward method because you control everything from one account.

1. Visit preply.com and log into your account using your email and password.
2. Click your profile icon (top right) and select "Account Settings" or "My Account."
3. Locate "Subscriptions" or "Active Plans" in the menu-this shows all ongoing lesson packages or recurring charges.
4. Next to the subscription you want to cancel, click "Manage" or "Cancel Subscription."
5. Select your reason for cancellation from the dropdown menu (optional, but helps Preply improve).
6. Confirm the cancellation by clicking "Yes, cancel my subscription."
7. You'll receive an email confirmation within 5 minutes; save this for your records.

Pro tip: Before you cancel, check your lesson balance and expiry dates. Preply shows unused credits under "My Balance" or "Lesson Credits." If credits are expiring soon, you may want to use or forfeit them before cancelling.

Cancel through apple app store (iPhone/iPad)

If you subscribe to Preply via your iPhone or iPad, you must cancel through the App Store, not the Preply app. Apple handles the billing, so Preply can't stop charges for you.

1. Open the Settings app on your device.
2. Tap your name at the top, then select "Subscriptions."
3. Find "Preply" in the list of active subscriptions.
4. Tap "Preply" and then tap "Cancel Subscription."
5. Select your cancellation reason and confirm.
6. You'll see "Subscription cancelled" on screen; Apple sends a confirmation email immediately.

Warning: If you cancel here but continue using Preply on the web or Android, you may still be charged. Verify that all Preply subscriptions across all platforms are cancelled.

Cancel through google play (Android devices)

Android users who subscribe via Google Play must cancel through the Play Store, not the Preply app itself.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top right) and select "Payments and subscriptions."
3. Choose "Subscriptions" from the menu.
4. Tap "Preply" to open your subscription details.
5. Click "Cancel subscription" and confirm your reason.
6. Google sends a confirmation email; keep this for dispute purposes.

Pro tip: Google Play cancellations take effect at the end of your current billing cycle. If you're charged after cancelling, contact Google Play Support with your order number and request a refund within 48 hours of the charge.

Step-by-step cancellation process

Here's how to cancel a single lesson or your entire Preply subscription, depending on what you need.

Cancel a single lesson without losing credit

You don't need to cancel your whole subscription if you just want to skip one lesson. Most students can reschedule or cancel individual sessions without penalty if you act early enough.

1. Log into your Preply account on the website or app.
2. Navigate to "Lessons" or "My Schedule" to see your upcoming booked lessons.
3. Click on the lesson you want to cancel or reschedule.
4. Select "Cancel lesson" or "Reschedule lesson" from the options that appear.
5. Critical timing: Cancel at least 12 hours before the lesson start time. If you cancel within 12 hours, Preply charges you for the lesson automatically.
6. Confirm the cancellation. The lesson slot becomes available, and the tutor is notified.

Warning: The 12-hour rule is strict. If you cancel at 11:50 AM for a 1:00 PM lesson, you will be charged. Preply does not refund charges made within 12 hours, even if you contact support immediately after.

Cancel your entire preply subscription

If you decide Preply isn't for you and want to stop all recurring charges, follow the platform-specific steps above (web, App Store, or Google Play). Additionally, cancel any tutor packages or group lesson subscriptions you've purchased.

1. First, identify where you pay: Preply.com, Apple App Store, or Google Play. You may be subscribed in multiple places.
2. Cancel on each platform using the instructions provided above for your specific platform.
3. Wait 24 hours and log back into each platform to confirm the subscription shows as "Cancelled" or "Not Active."
4. Check your Preply account balance. Any unused lesson credits remain in your account but will expire 180 days from their purchase date.
5. Note the expiry dates of your remaining credits so you don't lose them unexpectedly.

After you cancel, Preply continues to show your account and lesson history. You retain access to completed lessons and tutor contact (if permitted by the tutor). You will not be charged again unless you manually book a new lesson or reactivate a subscription.

Preply pricing and plans in india

Understanding Preply's pricing helps you decide whether to cancel or continue. Rates vary widely by tutor experience, language, and location.

Most Indian students pay between ₹500 and ₹750 per hour for general tutoring. Native speakers and exam specialists charge significantly more. If you're paying more than ₹800 per hour for casual lessons, consider whether a cheaper tutor or offline alternative makes sense before cancelling.

What happens after you cancel preply

Cancellation doesn't immediately erase your account or remove access to past lessons. Understanding what persists after you cancel helps you plan your next steps.

Your account and lesson access

After you cancel your subscription, your Preply account remains active. You can still access your lesson history, view past tutor profiles, and download any materials or recordings the tutor shared. Tutors can no longer message you unless you're both on a free chat platform outside Preply.

You retain the right to rebook with the same tutor if you change your mind, though you'll need to pay per lesson or purchase a new subscription. Some tutors offer discounts for returning students, so don't burn bridges if you think you might return.

Unused lesson credits and expiry

This is critical: unused lesson credits expire 180 days from purchase, and Preply does not refund expired credits under any circumstances. If you have ₹5,000 in lesson credits expiring in 60 days, you must use them or lose them. Stopee recommends checking your credit expiry date immediately and scheduling lessons with any remaining balance before the deadline.

You can view expiry dates in your Preply "My Balance" section. If a credit is about to expire, message your tutor to schedule a lesson quickly. Some tutors are flexible with scheduling for students trying to use expiring credits.

Payment method and future charges

Once you cancel, Preply cannot charge your linked payment method for subscriptions or recurring lessons. However, if you accidentally book a lesson after cancellation (by clicking "Book Now" on a tutor profile), you'll be charged per the tutor's rate. Be careful not to accidentally re-engage with the platform.

Refunds: what you can expect from preply

Preply's refund policy is restrictive, but you have consumer protection options if you believe the policy is unfair.

Preply's official refund conditions

Preply offers refunds only under these strict conditions:

• You haven't used any lesson credits during the subscription period you're refunding.
• You request the refund within 28 days of purchase.
• The lesson hasn't started yet (you cancel before the scheduled time).

If even one lesson was taken from your subscription, Preply typically refuses to refund the entire package. This is where many students get stuck. Preply may offer "lesson credit" instead of a cash refund, which you can use to book future lessons but can't withdraw.

Common refund rejections and how to fight them

It's genuinely frustrating when Preply denies your refund. You might have had legitimate reasons-tutor quality was poor, lessons didn't match the description, or the subscription wasn't suitable for your level.

If Preply denies your refund:

1. Reply to Preply's refusal email with a clear explanation of why you believe the refund is justified. Reference the Consumer Protection Act if the service failed to meet the promised standard.
2. Attach screenshots of any lessons you attended (showing quality issues, missed time, or tutor no-shows).
3. Request escalation to a manager if the first-level support rejects you a second time.
4. If Preply still refuses, file a complaint with the National Consumer Helpline or your state Consumer Disputes Redressal Commission.
5. Mention in your formal complaint that Preply's 180-day credit expiry policy may violate unfair contract terms under the Consumer Protection Act.

Pro tip: Document everything. Save emails from tutors, screenshots of lesson confirmations, and notes on lesson quality. These become evidence if you file a formal complaint. Stopee recommends taking action within 28 days of your purchase, as Preply becomes much less cooperative after that window closes.

Common cancellation mistakes and how to avoid them

Cancelling on Preply sounds simple, but thousands of Indian students make avoidable errors that result in unexpected charges.

Mistake 1: cancelling on the wrong platform

You subscribe via the app but cancel on the website. Or you pay through App Store but cancel through Google Play. Preply treats each platform as separate, so cancelling in the wrong place leaves your subscription active. Check where you actually pay before you cancel.

Solution: Review your payment method. Check your credit card or bank statement to see if Preply appears there, or check your app account. If you're unsure, cancel on all three platforms (web, App Store, Google Play) to be safe.

Mistake 2: forgetting the 12-hour cancellation rule

You cancel a lesson 10 hours before it starts and expect no charge. Preply charges you anyway because you missed the 12-hour window. This rule is unforgiving.

Solution: Set a calendar reminder 12 hours and 1 minute before every lesson. If you can't attend, cancel immediately when you know. Don't wait.

Mistake 3: not checking credit expiry dates

You assume your lesson credits are permanent. Six months later, ₹8,000 in credits expires without warning. Preply sent an email, but you missed it.

Solution: Log into Preply right now and check "My Balance." Note every expiry date. Set phone reminders 30 days, 14 days, and 7 days before each credit expires. Use or lose them-Preply will not extend or refund expired credits.

Mistake 4: accepting lesson credit instead of cash refund

Preply offers to refund you as lesson credit. You accept because it seems quick. Now you're locked into Preply even though you wanted to leave.

Solution: Always request a bank refund, not lesson credit. If Preply insists on credit, ask in writing why a bank refund isn't possible. This creates a paper trail for your complaint if you later need to escalate.

Preply cancellation checklist

Use this checklist to ensure your cancellation is complete and protected.

Preply contact and escalation details

If you need to contact Preply directly to dispute a charge or cancellation, here's where to reach them.

Preply headquarters and offices

Preply operates from multiple locations. Their main headquarters is in the United States:

• Preply Inc., 1309 Beacon Street, Suite 300, Brookline, MA 02446, United States

They also maintain offices in Europe. For European complaints:

• London: Kemp House, 160 City Road, London, EC1V 2NX, United Kingdom
• London: 4, 13 Gordon Square, Bloomsbury, London, WC1H 0AG, United Kingdom
• Barcelona: (contact via support portal for address)
• Kyiv: (contact via support portal for address)

How to contact preply support

For immediate help, use Preply's in-app chat or email support@preply.com. Response time is typically 24-48 hours. If Preply ignores your complaint, escalate through your national consumer authority.

In India, file a complaint with the National Consumer Helpline at 1800-11-4000 (toll-free) or lodge a formal complaint with your state's Consumer Disputes Redressal Commission if the amount exceeds ₹1 lakh.

Key takeaways and next steps

Cancelling Preply requires you to act on the right platform, respect the 12-hour lesson cancellation window, and request refunds before 28 days pass. Unused lesson credits expire after 180 days with no refund option. If Preply refuses a fair refund, you have consumer protection rights under Indian law.

Stopee has helped thousands of consumers cancel online tutoring subscriptions and reclaim refunds they didn't think were possible. Before you abandon hope on a Preply refund, document your case and escalate formally. The Consumer Protection Act is on your side if the service failed to deliver what was promised.

Start your cancellation today using the platform-specific steps above. Verify within 24 hours that your subscription shows as cancelled. If you're entitled to a refund and Preply refuses, Stopee's guides on formal complaints will walk you through the next step. You deserve transparent, fair cancellation-and Stopee exists to make sure you get it.