Manage Preply

How to cancel preply and understand your refund rights in singapore

What is preply and how it works

Preply is an online tutoring marketplace that brings together students and independent tutors for personalised lessons across languages and academic subjects. You browse tutor profiles, book sessions directly, and pay through Preply's secure platform. Most lessons run for 50 minutes, and tutors set their own hourly rates, so pricing varies widely depending on the tutor's experience and subject area.

You manage your account, schedule lessons, and track subscription status via Preply's website or mobile app. Many students subscribe to regular weekly lessons with a preferred tutor, while others book single sessions as needed. Understanding how your subscription works is your first step toward cancelling it smoothly when you decide to move on.

Subscription types and billing cycles

Preply offers flexible subscription options: you can commit to monthly recurring lessons or purchase annual subscriptions with discounted rates. Monthly subscriptions renew every 28 days automatically unless you cancel. Annual plans often include trial periods (typically 14 days) that allow you to cancel for a full refund if you have not used lessons during that window.

Lesson credits and unscheduled lessons linked to your subscription expire at the end of each 28-day billing cycle, so timing your cancellation matters if you want to preserve unused credits.

How stopee helps consumers navigate cancellations

At Stopee, we know cancelling subscriptions can feel complex, especially when refund policies are unclear. That's why we've created clear, step-by-step guides that cut through the fine print and empower you to cancel with confidence. Whether you're cancelling Preply because you've found a different tutor or you simply want to pause your lessons, Stopee walks you through every decision point.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase goods and services, including online tutoring subscriptions. This law gives you specific rights even when Preply's terms seem one-sided.

Key protections for tutoring subscriptions

Under the Consumer Protection (Fair Trading) Act, services must be performed with reasonable care and skill, and within a reasonable time. If Preply does not deliver lessons as advertised, or if you experience repeated technical failures that prevent access to your subscription, you have grounds to claim a breach of your rights. The Act also requires suppliers to provide transparent pricing, clear cancellation terms, and honest representations about their service.

If Preply's refund policy conflicts with the Act's protections, the Act takes precedence. For example, if you cancel within a trial period and no lessons were completed, a "non-refundable" clause may not override your statutory right to a refund for services not delivered.

Escalation to the media development authority

If Preply refuses to refund you after you've submitted a cancellation request or if you believe the company has breached the Consumer Protection (Fair Trading) Act, you can lodge a complaint with the Media Development Authority (MDA) and the Consumers Association of Singapore (CASE). Document all communication with Preply-emails, screenshots, payment records-before you escalate. CASE offers free mediation and can often resolve disputes faster than formal legal action.

Why you might want to cancel preply

People cancel for different reasons, and your reason affects your refund eligibility. Stopee recognises that every cancellation is personal-some students find a different tutor offers better value, others complete their learning goals, and some face unexpected financial changes. Knowing your situation helps you decide whether to ask for a refund or simply pause.

Common reasons to cancel

• You've completed your learning goal and no longer need lessons.
• You found a tutor with lower rates or better teaching style.
• You experienced poor lesson quality or frequent cancellations by the tutor.
• You're facing financial constraints and need to cut discretionary spending.
• Technical issues or platform problems disrupted your learning experience.
• You're not progressing as expected and want to try a different approach.

Each scenario may strengthen or weaken your case for a refund. If the tutor repeatedly cancelled lessons or failed to teach effectively, Preply has a duty to offer remedies. If you simply changed your mind after a few sessions, a refund is less likely-but Stopee still shows you how to ask and what to expect.

Pricing and subscription plans

Preply's pricing structure depends entirely on individual tutors, so rates fluctuate widely. Understanding what you're paying for helps you decide whether cancellation and a switch to another platform makes financial sense.

Annual plans offer the best per-lesson value, but they lock you in for a year. If you cancel outside the trial period, partial refunds depend on Preply's goodwill. Monthly subscriptions give you flexibility but cost more per lesson over time. At Stopee, we help you compare these options and decide whether cancelling and switching is worth the switching costs.

How to cancel preply on the web

Cancelling a Preply subscription on your computer is straightforward if you follow these exact steps. You'll access your subscription settings, locate the tutor, and confirm cancellation in seconds.

1. Log into your Preply account at preply.com and click on your profile icon in the top right corner.
2. Select Home or navigate to Subscription Settings and tap Subscriptions.
3. Find the tutor whose subscription you want to cancel and click the three dots (menu icon) next to their name.
4. Click Cancel subscription from the dropdown menu.
5. Preply will ask you to confirm cancellation and may show your reason for leaving (optional feedback). Confirm the cancellation.
   • Pro tip: Take a screenshot of the confirmation page showing the cancellation date and time. You'll need this if you need to claim a refund later.
6. You'll receive a confirmation email. Check your inbox and spam folder to ensure it arrived.

What happens immediately after: Your subscription stops renewing at the end of the current 28-day cycle. Any lessons you've already scheduled remain on your calendar and will proceed as normal. Unscheduled lessons or unused credits tied to that subscription expire when the billing cycle ends.

How to cancel preply on the mobile app

The mobile app process mirrors the web version but uses app-specific navigation. If you prefer to cancel on your phone, follow these steps exactly.

1. Open the Preply app and tap your profile picture or icon at the bottom of the screen.
2. Tap More Settings (or the three horizontal lines menu), then select Subscription.
3. Locate the tutor you want to cancel and tap the three dots next to their name.
4. Tap Cancel Subscription and confirm your choice.
5. A confirmation message will appear on screen. Take a screenshot for your records.
   • Pro tip: Log into Preply's website on a computer afterward to double-check that the subscription no longer appears in your active subscriptions list. Sometimes app confirmations do not sync immediately.
6. Check your email for a confirmation message from Preply support.

Mobile app cancellations trigger the same 28-day wind-down period as web cancellations. Scheduled lessons remain active; unscheduled credits expire at the end of your billing cycle.

What happens after you cancel

Cancelling Preply does not mean you lose access immediately. Understanding the post-cancellation timeline helps you plan your next steps and avoid surprises.

Scheduled lessons and account access

After you cancel, any lessons you've already booked remain on your calendar and you can attend them as normal. Your tutor will still teach you until those scheduled sessions end. Only new lesson bookings are prevented once you cancel.

Your Preply account stays active indefinitely. You can still view your lesson history, download materials, and message past tutors through the platform. You're not locked out-you just cannot enrol in new subscriptions with that tutor until you reactivate.

Unused credits and the 28-day expiry window

This is where many students lose money. If you have unscheduled lessons or lesson credits tied to your cancelled subscription, those credits expire at the end of your current 28-day billing cycle. Preply does not roll over unused credits to the next month or refund them automatically.

Warning: If your billing cycle ends on the 15th of the month and you cancel on the 10th, you have only 5 days to use remaining lessons. Mark your calendar with the exact expiry date so you can book lessons before they vanish.

Some students successfully negotiate credit transfers to another tutor if they contact Preply support immediately after cancellation and explain their situation. Stopee recommends reaching out to support before the expiry date if you want to explore this option.

Auto-renewal stops but your account remains

Cancelling stops your subscription from renewing, but it does not delete your account. Your profile, payment history, and lesson records remain on Preply's servers. If you want to return to Preply later, you can simply book a new tutor without re-registering. If you want your personal data removed entirely, you must request account deletion separately through Preply's privacy settings or by contacting support.

Will you get a refund?

Preply's official policy states that payments are generally non-refundable, but this does not mean refunds never happen. Your refund eligibility depends on several factors: whether you're within a trial period, how many lessons you've used, and your reason for cancelling. Stopee has helped thousands of consumers understand where they stand and how to ask for refunds firmly but respectfully.

Monthly subscription refund rules

If you pay for a monthly subscription (typically around S$110-S$240 for four lessons), Preply may consider a refund if you meet both of these conditions:

• You cancel within 28 days of payment (your first billing cycle).
• You have not attended any lessons or have attended very few lessons (usually zero is required for a full refund).

If you've used even one lesson from your subscription, Preply will likely refuse a full refund. They may offer a partial refund or credit toward your next subscription if the tutor's performance was poor, but this is discretionary. Pro tip: Always attend at least one trial lesson before committing to a monthly subscription. This way, you know the tutor is a good fit before your money is locked in.

Annual subscription refund rules

Annual subscriptions come with a trial period, usually 14 days. This is your window to cancel and receive a full refund.

• You must cancel within 14 days of purchase.
• You must not have attended any lessons during the trial period.
• Preply will refund the full subscription amount to your original payment method.

After the 14-day trial ends, full refunds are extremely unlikely. However, if you've paid for a full year and attended only a handful of lessons, Stopee suggests contacting Preply support to request a pro-rata refund. Be specific: explain why you want to cancel (tutor quality, personal circumstances, technical issues) and ask for a partial refund based on the lessons you've consumed versus the remaining months. Preply sometimes approves these requests to maintain customer goodwill.

Refund timeline and payment method

If Preply approves a refund, expect the money to return to your original payment method within 5-10 business days. If you paid by credit card, the refund appears as a credit on your card statement. If you used a bank transfer or digital wallet, allow extra days for the funds to clear. Warning: Do not assume the refund processed immediately. Check your bank account after 10 days. If it does not appear, contact Preply support with your cancellation confirmation and payment receipt.

Common mistakes when cancelling preply

Cancelling should be simple, but small errors can cost you money and create frustration. Many students cancel without documenting the process, ask for refunds they do not qualify for, or misunderstand the 28-day credit expiry rule. Stopee helps you avoid these traps.

Mistake 1: not screenshotting your cancellation confirmation

When you click "Cancel subscription," Preply displays a confirmation message on screen. Many students do not take a screenshot. If a dispute arises later-for example, Preply claims your subscription was still active-you have no proof of the exact cancellation date and time. Always screenshot the confirmation and save the confirmation email from Preply to your records.

Mistake 2: cancelling without using remaining credits

Your unused lesson credits expire at the end of your 28-day billing cycle after cancellation. If you have three unscheduled lessons left and you cancel on the 25th of the month, you lose those lessons in five days. Before you cancel, book those remaining lessons even if you have to schedule them weeks ahead. You can attend them after cancellation because they're already scheduled.

Mistake 3: asking for a refund when you've already used lessons

Preply's policy is firm: if you've attended lessons, a full refund is not automatic. Some students still ask aggressively, which hardens Preply's position. Instead, contact support calmly, explain your situation honestly (tutor quality, personal circumstances), and ask whether a partial refund or credit is possible. You're more likely to succeed with respect and specificity than anger.

Mistake 4: cancelling before your trial period officially ends

If you're on an annual plan with a 14-day trial, confirm the exact end date of your trial before you cancel. Preply counts the 14 days from your purchase date, not from your first lesson. If you cancel on day 13, you're still eligible for a full refund. If you cancel on day 15, you're likely not. Double-check the trial end date in your account settings before you proceed.

Mistake 5: not checking preply's support site for exceptions

Preply's official help pages outline refund conditions, but exceptions do exist if you can prove a service failure. If your tutor was unavailable, lessons were frequently cancelled, or the platform experienced outages, document these issues and mention them when you request a refund. Preply may make an exception if you can show the service did not meet its standard of care.

Checking your cancellation status

After you submit a cancellation request, verify that it actually went through. Preply's system is usually reliable, but technical glitches happen. Checking your status takes two minutes and saves you from being charged next month.

Steps to confirm cancellation

1. Log back into Preply within 24 hours of cancellation.
2. Go to Subscription Settings and view Subscriptions.
3. Check whether the tutor's subscription still appears in your active list. If it does not appear, cancellation succeeded.
4. If the subscription still shows, try cancelling again or contact Preply support immediately with your cancellation date.
5. Check your email for Preply's confirmation message. If you did not receive one within 2 hours, assume the cancellation did not process and try again.

Pro tip: Set a phone reminder for the 25th of the month (a few days before your next auto-renewal date) to verify that you were not charged again. If a charge appears, you have grounds to dispute it with your bank and ask Preply for an immediate refund.

Comparing preply to alternatives

Before you cancel Preply, consider whether switching to a different platform serves you better. Some alternatives offer more rigid structures but lower costs, while others provide flexibility at a premium price.

Each platform has different cancellation policies, refund rules, and credit expiry terms. Before you switch, research the new platform's cancellation process on Stopee or its support site. Some platforms make cancellation harder than Preply, so weigh that against pricing savings.

Contacting preply support for help

If you cannot cancel through the web or app, or if you need to dispute a charge or request a refund, you'll need to reach Preply's support team. Their contact methods are limited, but these are your options.

Support channels and response times

Preply does not publish a phone number for international customers, but you can contact them via their in-app support chat (fastest, usually under 24 hours) or email their help desk. For cancellation issues, always use the in-app chat first-it allows you to receive live help and upload screenshots as proof of your subscription.

Email support takes longer (3-5 business days) but creates a written record of your request. Use email when you want to file a formal complaint or refund appeal. Include your full account details, the tutor's name, the exact subscription dates, and any screenshots of charges or cancellation attempts.

Preply's contact address for singapore residents

Preply's primary corporate offices are in the United States. If in-app chat and email do not resolve your issue, you can escalate to their main address:

Preply, Inc.
San Francisco, CA 94105
United States

For UK-based support (which sometimes responds faster to Commonwealth customers), use:

Preply Limited
[Preply UK Address]
United Kingdom

If Preply refuses to refund you and you believe they've breached the Consumer Protection (Fair Trading) Act, file a complaint with the Media Development Authority or contact the Consumers Association of Singapore for free mediation.

Refund appeal strategies and escalation

Preply's initial refund response may be "no," but that does not mean your case is closed. These strategies increase your chances of success on appeal.

Strategy 1: appeal within 7 days with new information

If Preply denies your refund request, reply to their email immediately with additional context. Mention technical issues, tutor unavailability, lesson quality concerns, or personal hardship. Preply support has some discretion to override the default policy, especially if you're polite and specific. Escalating to a supervisor often works when the first agent says no.

Strategy 2: dispute the charge with your bank

If Preply refuses a refund and you believe you're entitled to one under Singapore consumer law, file a chargeback or dispute with your bank or credit card company. You have up to 90 days from the transaction date to dispute. Your bank will investigate and may refund you while Preply responds. This is a strong lever if Preply is unresponsive or unreasonable.

Strategy 3: file a complaint with CASE or the MDA

Singapore's Consumers Association of Singapore (CASE) and Media Development Authority offer free dispute resolution. If Preply breached the Consumer Protection (Fair Trading) Act (for example, by misrepresenting lesson quality or refusing a refund within a trial period), file a formal complaint. CASE often mediates these disputes and Preply takes complaints seriously to avoid regulatory scrutiny.

Summary and next steps

Cancelling Preply is straightforward: log in, find your subscription, and click "Cancel subscription." The challenging part is navigating refunds, protecting unused credits, and understanding your consumer rights. Stopee has guided thousands of consumers through this exact process-we know the pitfalls and how to avoid them.

Before you cancel, decide whether you want to ask for a refund (likely only if you're in a trial period or have used zero lessons), and use any remaining credits by scheduling lessons before your 28-day cycle ends. Document everything: take screenshots, save confirmation emails, and note exact cancellation dates. If Preply refuses a refund you believe you deserve, escalate to support with a clear, factual appeal, then contact CASE or the MDA if needed.

Stopee remains your trusted resource for cancellation guidance across dozens of platforms. Whether you're cancelling Preply, another subscription service, or comparing alternatives, Stopee has helped thousands of consumers cancel with confidence, reclaim unused credits, and understand their rights. Visit Stopee.com for guides tailored to your situation and stay empowered throughout the process.