Manage Prodigy

How to cancel prodigy and understand your refund rights in singapore

What is prodigy and why parents choose it

Prodigy is an adaptive, game-based learning platform that combines mathematics practice with interactive role-playing elements designed to keep primary and middle-school students engaged.

The platform tracks student progress and adapts difficulty in real-time, offering curriculum-aligned content that works both at home and in classrooms across Singapore. Parents and teachers use Prodigy to supplement formal education with engaging, self-paced practice - and many find real value in the gamified approach that transforms what could feel like repetitive drills into something students actually want to do.

A free tier exists, but paid membership unlocks additional subjects (science, English, social studies), extended gameplay features, and in-game rewards that boost motivation. At Stopee, we understand that not every educational tool remains the right fit for every family, and your decision to cancel deserves the same clarity and respect you'd give any other subscription service.

Pricing and plan options for prodigy

Prodigy offers flexible subscription tiers in Singapore, each designed to match different learning needs and budgets.

Annual plans offer better value if you commit upfront, while monthly subscriptions give you flexibility if you're unsure about long-term use. Stopee recommends checking your current plan type before you cancel, as refund eligibility differs between billing cycles.

Your consumer rights and what the law protects

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you when you purchase subscription services, including digital products like Prodigy.

Under the CPFTA, you have the right to receive accurate information about what you're buying, fair contract terms, and protection against misleading claims. If Prodigy fails to deliver features it advertises, or if you discover the service doesn't work on your device, you may have grounds for a refund or cancellation outside the standard windows Prodigy sets.

Additionally, if you're under 18 (or a parent acting on behalf of a minor), you have extra legal protections. Most importantly, Stopee advises you to keep records of your purchase confirmation, any communications with Prodigy support, and evidence of the problem - these become critical if you need to escalate a complaint to the Consumers Association of Singapore (CASE).

How to cancel prodigy on each platform

The cancellation process depends on where you bought your subscription: directly from Prodigy's website, Apple's App Store, or Google Play Store.

Cancel on the prodigy website (web account)

This is the most straightforward method if you bought your membership directly from Prodigy.

1. Sign in to your Parent or Teacher account at prodigygame.com using the email and password for the account that holds the paid membership.
2. Navigate to Memberships from your dashboard menu.
3. Select Manage next to your active subscription.
4. Click Cancel to stop auto-renewal at your next billing date.
5. Confirm the cancellation when prompted; you'll receive an email confirmation.

Pro tip: Your access continues until the end of your current paid term, so you're not losing anything immediately by cancelling now. Stopee recommends cancelling at least 48 hours before your renewal date to avoid accidental charges.

Cancel an iOS app store subscription

If you bought Prodigy through your iPhone or iPad, Apple handles all subscription management.

1. Open Settings on your iOS device.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Prodigy in your active subscriptions list.
5. Tap Cancel subscription and confirm your choice.

Warning: You cannot cancel an App Store subscription from within the Prodigy app or from the Prodigy website - Apple's system is completely separate from Prodigy's backend. If you try cancelling through Prodigy's support, they cannot process it because they don't control App Store billing.

Cancel a google play subscription

Android users who purchased through Google Play must cancel directly in the Google Play Store app or website.

1. Open the Google Play Store app on your Android device or visit play.google.com in a browser.
2. Tap Menu (three horizontal lines).
3. Select Subscriptions.
4. Find Prodigy and tap it to open the subscription details.
5. Tap Cancel subscription and follow Google's confirmation steps.

Pro tip: Google Play subscriptions also continue until the end of your current billing period - cancellation stops future renewals without cutting off access early. Keep your confirmation screen or email from Google as proof of cancellation.

What happens to your account after you cancel

Cancelling a Prodigy subscription raises understandable questions about what you lose and what you keep.

Your access during the current billing term

Cancelling stops the auto-renewal but does not immediately remove your membership access.

You retain all premium features - all paid subjects, rewards, and progress tracking - until the end of your current billing period. If you paid for a monthly membership and cancel mid-month, you keep full access until that month's end date. Annual subscribers keep access through the full year unless they request an early refund (see refund section below).

After your membership expires

Once your paid term ends, you'll revert to the free tier of Prodigy.

Your student's account data, progress history, and achievement records remain saved - nothing is deleted. Your child can still log in and play the free version of the game, which covers basic mathematics practice. However, access to additional subjects (science, English, social studies) and premium in-game rewards disappears.

Requesting full account deletion

If you want to permanently delete your account rather than downgrade to free tier, you must contact Prodigy support directly.

Cancelling the subscription is not the same as deleting the account. To remove all your data from Prodigy's servers, email their support team or request deletion through your account settings, and provide your full name and registered email address. Stopee recommends asking for written confirmation once deletion is complete.

Refund eligibility and how to request your money back

Prodigy offers refunds within specific windows, but you must request them actively - simply cancelling the subscription does not automatically trigger a refund.

Refund windows for web purchases

Your eligibility depends on your subscription length:

• Monthly subscriptions: Full refund if requested within 15 days of purchase
• 6-month or annual plans: Full refund if requested within 30 days of purchase

After these windows close, Prodigy's Terms of Use state that fees are non-refundable to the fullest extent permitted by law. However, Stopee notes that if Prodigy failed to deliver what was advertised, or if you have a technical issue preventing use, you may still qualify for a partial or full refund under consumer protection law - regardless of the window.

How to request a refund

1. Contact Prodigy support with your account email address and order number.
2. Clearly state the reason for your refund request (e.g., "The platform doesn't work on my device" or "My child doesn't find it engaging").
3. Include the date you purchased the subscription.
4. Request written confirmation once Prodigy approves or denies your refund.
5. If approved, confirm your preferred refund method (original payment method or bank transfer).

Pro tip: Respond to Prodigy support within 24 hours if they ask follow-up questions - delays can push you past the refund window. Keep all communications in writing (email, not chat) so you have a record.

App store and google play refunds

Apple and Google handle all refunds for subscriptions purchased through their platforms - Prodigy cannot issue refunds for App Store or Google Play purchases directly.

• Apple App Store: Request a refund within 14 days through your Apple account → Settings → Media & Purchases → Review Purchases, or contact Apple Support directly.
• Google Play: Request a refund within 48 hours through play.google.com → Subscriptions → Prodigy → Report a problem, or contact Google Play support.

These windows are much shorter than Prodigy's own refund policy, so act fast if you want your money back for a store-based purchase.

Common mistakes to avoid when cancelling prodigy

Cancelling a subscription should be straightforward, yet small oversights can cost you time, money, or both.

Mistake 1: cancelling only the app, not the subscription

Deleting the Prodigy app from your device does not cancel your subscription - it simply removes the app from your home screen.

Your payment method will still be charged on your next billing date. You must cancel the subscription itself through the platform where you bought it (web account, App Store, or Google Play). Stopee recommends confirming cancellation by checking your account settings 24 hours later to verify no renewal is scheduled.

Mistake 2: missing the refund window

Prodigy's refund windows are strict: 15 days for monthly plans, 30 days for annual plans.

If you wait until day 16 or 31, you've lost your refund eligibility under their standard policy. To avoid this, request your refund the moment you decide to cancel - don't wait until the last day. Set a calendar reminder for day 5 of your subscription if you're unsure about keeping it.

Mistake 3: forgetting to cancel before traveling or moving

If you plan to change addresses or lose internet access, your subscription might still renew while you're unavailable.

Cancel at least one week before any major life change to ensure no unexpected charges appear. Additionally, if your payment method expires while you're away, some platforms (like Google Play) will flag the failed renewal - but others (like web-based Prodigy) may charge you the moment you're back online and reactivate your card.

Mistake 4: not keeping cancellation proof

If Prodigy bills you again after you cancel, you'll need evidence that you actually cancelled.

Screenshot your cancellation confirmation from each platform, save all confirmation emails, and note the date and time you cancelled. Stopee advises storing these in a folder labeled "Subscriptions" so you can retrieve them instantly if a charge dispute arises.

Timeline: when your access ends and charges stop

Understanding the exact moment when Prodigy access ends and billing stops prevents confusion.

The key takeaway: cancellation and refund are two separate processes. Cancelling stops future charges; requesting a refund asks Prodigy to return past charges. Both must be initiated by you.

If prodigy refuses to cancel or won't refund you

Sometimes, despite following every step correctly, Prodigy may deny your refund or claim your cancellation didn't go through.

What to do if your cancellation is ignored

First, verify cancellation by logging into your account and checking your Memberships section - it should show "No active membership" or "Cancelled." If it still shows an active subscription but you clicked Cancel, contact Prodigy support immediately with a screenshot of the cancellation screen.

Next, contact your payment provider (your bank or credit card company) and request a chargeback for any unauthorized charges that occurred after your cancellation date. Provide your payment provider with proof of cancellation and the duplicate charges as evidence.

Escalating a refund dispute

If Prodigy denies your refund claim unfairly, you have consumer protection options in Singapore.

• File a complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg or call 1800-6100-6100. CASE can mediate disputes and escalate to the Infocomm Media Development Authority (IMDA) if needed.
• Reference the Consumer Protection (Fair Trading) Act in your complaint, emphasizing that Prodigy failed to deliver promised services or misrepresented features.
• Request a formal dispute resolution meeting if CASE's initial mediation doesn't resolve the issue.

Stopee recommends gathering all evidence - purchase receipts, screenshots of the service not working, timestamps of cancellation attempts, and all email exchanges with Prodigy support - before filing a formal complaint. Consumer protection authorities take better cases that have clear documentation.

Prodigy contact details and cancellation address

If you need to contact Prodigy directly to cancel or dispute a charge, use the details below.

Always communicate via email when requesting cancellation or a refund - this creates a record that protects you if a dispute arises later. Avoid chat-only support for critical cancellation requests, as chat transcripts can be harder to retrieve months afterward.

Final steps and how stopee can help

Cancelling Prodigy requires clarity at every stage: from choosing the right cancellation method for your platform, through requesting a refund within the legal window, to escalating a complaint if the company refuses to cooperate.

You now understand the refund timelines, the consumer rights that protect you under Singapore law, the common mistakes that cost families money, and exactly where to escalate if Prodigy denies you a fair outcome. Most importantly, you know that cancelling is your right - no subscription deserves to continue if it's not delivering value to your family.

At Stopee, we've helped thousands of consumers cancel subscriptions, recover refunds, and hold companies accountable for misleading practices. Visit stopee.com to explore guides for other services, file a formal complaint if Prodigy refuses to cooperate, or connect with consumer advocates who can advise on your specific situation. Your subscription decisions belong to you - and Stopee is here to make sure you keep control of your money and your time.