Manage Prosperi Academy

How to cancel prosperi academy and recover your money in singapore

What is prosperi academy

Prosperi Academy is a subscription-based online learning platform that delivers courses, lessons, quizzes, and coaching-style features to learners across different skill levels. The service operates as a mobile app available on both Google Play and Apple's App Store, as well as through its website.

You can purchase through three channels: direct website subscription, in-app purchases via Google Play, or in-app purchases through the Apple App Store. Each platform operates under different billing and refund rules, which is why your cancellation method matters.

How prosperi academy's subscription works

When you subscribe, Prosperi Academy applies recurring billing to your payment method on a set schedule. The platform continues charging you automatically unless you actively cancel before the next billing date. Access to lessons, quizzes, and coaching features continues throughout your paid period, but stops automatically after cancellation (unless you've paid in advance).

The company states it operates with 1 to 10 employees and specializes in fintech-focused educational content delivered digitally.

Where prosperi academy operates

Prosperi Academy serves users globally, including Singapore. Because you're in Singapore, you benefit from the Consumer Protection (Fair Trading) Act, which sets baseline rights for any digital purchase-whether direct or through an app store. At Stopee, we help consumers understand exactly what those rights mean when cancellation disputes arise.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase online services. Understanding these rights gives you leverage if Prosperi Academy or its payment platforms resist your cancellation or refund request.

Right to cancel within 14 days

For most distance contracts (purchases made online, by app, or without face-to-face contact), Singapore law grants you a 14-day cooling-off period. This begins from the date you complete the transaction. You can cancel and request a refund during this window, even if Prosperi Academy's stated policy appears stricter.

Important: This right applies only if you have not yet accessed substantial portions of the service. If Prosperi Academy has already provided significant value (for example, you've completed multiple lessons), the cooling-off right may not apply.

Right to accurate billing information

Prosperi Academy must clearly disclose all charges, billing dates, and cancellation procedures before you pay. If the platform buried cancellation instructions or auto-renewal terms, that's a breach of fair trading law. Stopee frequently helps consumers challenge billing on grounds of non-disclosure.

Right to pursue disputes through authorities

If Prosperi Academy refuses to honor a justified refund, you can escalate to the Consumers Association of Singapore (CASE). CASE handles complaints about unfair contract terms, misleading billing, and denial of statutory rights. Filing a complaint costs nothing and gives you a formal record if you later need to pursue legal action.

Why you should cancel prosperi academy

Common reasons consumers cancel include: the course no longer matches their goals, the teaching style doesn't suit them, they've completed the material they needed, unexpected financial hardship, or they signed up impulsively during a trial period.

Regardless of your reason, Stopee's stance is clear: your subscription belongs to you, and you have the right to end it without penalty or guilt. What matters is knowing exactly how to do it correctly on the first attempt.

Red flags that signal you should cancel

If Prosperi Academy has charged you multiple times without permission, you haven't accessed the platform in weeks, or you signed up during a promotional trial that converted to paid without clear warning, cancellation becomes urgent. The longer recurring charges continue, the harder it becomes to recover multiple months of fees.

Stopee recommends you cancel immediately if you no longer use the service, then pursue refunds separately for charges you believe were unlawful or duplicated.

How to cancel prosperi academy step by step

Your cancellation process depends on where you purchased the subscription. Each platform-website, Google Play, or Apple App Store-has its own procedure and refund rules. Follow the exact steps for your purchase channel to avoid delays.

Cancel your prosperi academy website subscription

If you purchased directly through Prosperi Academy's website (not through an app store), you must contact Prosperi's support team to request cancellation.

1. Go to Prosperi Academy's support page and locate the contact or ticket submission form.
   • Look for "Help Center," "Contact Us," or "Support" in the website footer or main menu.
   • Open a support ticket or send an email to the support address listed on the help center.
2. Write a clear cancellation request.
   • Include your full name, registered email address, and account creation date.
   • State: "I request immediate cancellation of my Prosperi Academy subscription, effective immediately."
   • Ask for written confirmation of the cancellation date.
3. Request confirmation of your cancellation in writing.
   • Prosperi Academy must stop auto-renewal immediately and confirm this by email.
   • Screenshot this confirmation and save it to your files-you'll need it if billing disputes arise.
4. Check your bank or credit card statement 1 to 2 billing cycles later.
   • If Prosperi Academy charges you again after cancellation, that's an unauthorized transaction. Report it to your bank immediately.

Pro tip: Request cancellation at least 5 business days before your next billing date. If you're cutting it close, ask for a date-specific cancellation (for example, "Please cancel as of 15 January 2025, my next billing date"). This prevents you paying for an extra month.

Cancel your google play subscription

If you purchased Prosperi Academy through Google Play, you cancel directly through Google's system, not through Prosperi Academy. Google manages your subscription, billing, and refunds independently.

1. Open the Google Play app on your Android device.
   • On your home screen, find and tap the Google Play Store icon.
2. Tap your profile icon in the top-right corner.
   • A menu will appear showing your account options.
3. Select "Manage subscriptions" or "Subscriptions."
   • You'll see a list of all active subscriptions on your account.
4. Find Prosperi Academy in the list and tap it.
   • The subscription details page will open, showing your billing cycle, price, and cancellation option.
5. Tap "Cancel subscription."
   • Google will ask you to confirm and may offer you a discount to stay-ignore this and proceed.
   • After you confirm, Google will display a cancellation date. Screenshot this page immediately.
6. Verify the cancellation in your email.
   • Google sends a confirmation email to your registered account email address. Keep this for your records.

Warning: Cancelling through Google Play does not automatically refund charges already processed. If you want a refund for previous months, proceed to the "Refund process" section below.

Cancel your apple app store subscription

If you purchased via the Apple App Store on an iPhone, iPad, or Mac, Apple controls your subscription and refunds. You manage cancellation through your Apple account settings.

1. Open the Settings app on your Apple device.
   • On iPhone or iPad, tap the gear icon on your home screen.
   • On Mac, go to System Settings (or System Preferences on older versions).
2. Tap your name at the top (Apple ID section).
   • You'll see your Apple ID profile menu.
3. Select "Subscriptions" or "Media and Purchases."
   • On newer iOS versions, this appears in the main settings menu. On Mac, it's under "General" or directly in System Preferences.
4. Find Prosperi Academy in your active subscriptions list.
   • Tap it to see renewal date, billing amount, and cancellation options.
5. Tap "Cancel Subscription" (the exact wording varies by iOS version).
   • Apple will confirm your choice and show your cancellation date.
   • Take a screenshot of this page immediately.
6. Wait for Apple's confirmation email.
   • Apple sends a cancellation confirmation to your registered email address within minutes.

Pro tip: If you've lost access to the device where you made the purchase, you can still cancel through Apple's website. Log in to appleid.apple.com, navigate to "Subscriptions," and follow the same cancellation steps.

Prosperi academy pricing and subscription options

Prosperi Academy offers multiple subscription tiers designed for different learner levels and goals. Understanding your plan type helps you estimate how much you might recover through a refund claim.

Important note: Most users incur unexpected charges because they forget to cancel free trials before auto-renewal. Stopee strongly recommends cancelling immediately after signing up for a trial, even if you plan to continue-you'll retain access through the trial period and can always resubscribe later.

What happens immediately after you cancel

Cancellation and access cutoff are two separate timelines. Understanding this distinction prevents confusion and helps you know exactly when your account will lock.

Your access after cancellation

Once you cancel-whether through Prosperi's website, Google Play, or Apple App Store-you retain full access to all lessons, quizzes, and coaching features until the end of your current paid billing cycle. You do not lose access immediately.

For example, if you cancel on 10 January and your next billing date is 25 January, you can continue using Prosperi Academy until 24 January at 11:59 PM. After that, the platform removes access and you see a "subscription expired" message when you try to log in.

Auto-renewal stops immediately

The moment you submit cancellation through any channel, Prosperi Academy's system removes your account from its auto-renewal queue. No charge will occur on your next scheduled billing date, even if you retain access until then.

This is why it's safe to cancel early in your billing cycle-you'll still use the service for weeks after cancellation, but won't be charged again.

Download your data before access expires

If you want to preserve your lesson notes, quiz scores, or certificates, download or screenshot them before your access ends. Once your subscription expires, Prosperi Academy may delete your account data or make it inaccessible.

Stopee recommends exporting any important information within 7 days of cancellation to avoid permanent loss.

Refund eligibility and how to request your money back

Cancellation and refunds operate independently. Stopping auto-renewal does not automatically return money you've already paid. You must request refunds separately through the correct channel, and you'll succeed only if you meet certain conditions.

Refunds for website purchases

Prosperi Academy states that it does not offer automatic refunds for cancelled subscriptions. However, Singapore law gives you stronger rights than Prosperi's published policy.

You qualify for a refund if:

• You cancelled within 14 days of purchase and have not consumed substantial content (the cooling-off period).
• You were charged for a month you didn't authorize (billing error).
• You were charged multiple times for the same month (duplicate charges).
• The service description was misleading or Prosperi failed to disclose auto-renewal clearly.

To request a refund for website purchases:

1. Contact Prosperi Academy support with your refund request.
   • Use the same support ticket or email address where you requested cancellation.
   • Write: "I request a refund for my Prosperi Academy subscription purchased on [DATE]. I fall under the cooling-off period (or reason: billing error / duplicate charge / non-disclosure of terms). Please refund [AMOUNT in SGD] to my original payment method."
2. Attach proof of your charges.
   • Forward a screenshot of your bank or credit card statement showing the Prosperi Academy charge.
   • Include your cancellation confirmation email from Prosperi Academy.
3. Set a deadline for Prosperi's response.
   • Write: "Please respond by [DATE, 7-10 days from now]. If I do not receive a refund or explanation, I will escalate this to the Consumers Association of Singapore."
4. If Prosperi Academy refuses, escalate to CASE.
   • File a complaint at CASE's website (case.org.sg) or call 1800-6100-6.
   • Attach all support correspondence, payment proof, and your refund request.

Pro tip: Within 14 days of purchase, always request refunds in writing and mention Singapore's Consumer Protection (Fair Trading) Act. Companies take legal references seriously and are more likely to approve refunds without escalation.

Refunds for google play purchases

Google Play handles refunds independently of Prosperi Academy. You request refunds directly through Google's system, and Google decides whether you qualify based on its own policies (which are often more generous than Prosperi Academy's stated policy).

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Select "Manage subscriptions," then find Prosperi Academy.
   • Tap the subscription name to open the details page.
3. Tap "Report a problem" or "Request a refund" (option name varies by Play Store version).
   • A form will appear asking you to select a reason for your refund request.
4. Select your reason.
   • Options typically include: "Didn't receive as described," "Subscription was unexpected," "Technical issue," or "Other reason."
5. Write a brief explanation and submit.
   • Example: "I cancelled within 14 days of purchase and have not substantially used the service. I request a full refund under the cooling-off period."
   • Google typically responds within 24 to 48 hours.
6. Check your email and Google Play account for Google's decision.
   • If approved, the refund appears in your original payment method within 5 to 10 business days.
   • If denied, Google explains the reason. You can appeal if you believe the decision is wrong.

Warning: Google Play's refund window is typically 48 hours for subscriptions, but may extend to 14 days if you haven't used substantial content. Act quickly if you want a refund.

Refunds for apple app store purchases

Apple manages refunds separately from Prosperi Academy. You request refunds through Apple, which applies its own eligibility criteria.

1. Open Settings and go to your Apple ID / Subscriptions (as described in the cancellation section above).
   • Find Prosperi Academy and tap it.
2. Look for a "Report an issue" or "Request refund" button.
   • This option appears if your subscription is recent enough to qualify.
   • If you don't see this button, skip to the alternative method below.
3. Select a reason for your refund and submit.
   • Apple typically grants refunds for: duplicate charges, accidental purchases, or purchases made by a family member without permission.
4. Alternative method: use Apple's web refund form.
   • Go to appleid.apple.com and sign in.
   • Select "Purchase History" and find the Prosperi Academy charge.
   • Tap the three-dot menu next to the charge and select "Report a Problem."
   • Choose your reason and describe why you believe a refund is warranted.
5. Wait for Apple's response.
   • Apple reviews refund requests and typically responds within 24 to 72 hours.
   • If approved, the refund reaches your original payment method within 5 to 10 business days.

Pro tip: Apple refunds work best if you mention that you're within the cooling-off period or that the subscription was not as described. Apple is particularly responsive to complaints about auto-renewal not being clearly disclosed at purchase.

Common mistakes that cost you money

Cancelling a subscription sounds straightforward, but small mistakes often derail refund claims or allow charges to continue. We see these errors constantly, and they're entirely avoidable.

Mistake 1: cancelling through the wrong channel

The biggest error: deleting the Prosperi Academy app without cancelling the subscription first, or requesting cancellation through Prosperi support when you actually purchased through Google Play or Apple.

Each platform controls its own billing. If you delete the app, your subscription remains active and continues charging. If you email Prosperi Academy asking for a refund for an App Store purchase, they'll direct you back to Apple-wasting weeks.

Action: Match your cancellation method to your original purchase method. Check your email receipts to confirm where you bought the subscription, then cancel through that exact channel.

Mistake 2: forgetting to cancel before the trial ends

Prosperi Academy often offers free 7- or 14-day trials that automatically convert to paid subscriptions. If you don't cancel during the trial period, you're charged in full on day 15 (or day 8, depending on the trial length).

Once that first charge posts, your refund window shrinks significantly-most platforms give you 48 hours to 14 days from the charge date.

Action: Set a phone reminder 2 days before your trial ends. Cancel immediately, even if you might resubscribe later. You'll retain access through the trial period and can always re-join after.

Mistake 3: not saving cancellation confirmation

If you receive no written confirmation of cancellation and Prosperi Academy continues charging you, you have no proof that you actually cancelled. Support teams will claim you never requested cancellation.

Screenshot confirmations from all three channels: Prosperi's support email, Google Play's cancellation screen, and Apple's subscription settings page.

Action: Before closing any cancellation page or email, take a screenshot showing the date, cancellation status, and any reference numbers. Store these in a folder labeled "Prosperi Academy Cancellation" on your phone or computer.

Mistake 4: requesting a refund too late

Cooling-off periods and refund windows are strict. You must act within 14 days of purchase (for the statutory right) or 48 hours of the charge (for platform refunds). After those windows close, Prosperi Academy and app stores are far less likely to refund you.

Action: If you notice an unwanted charge, request a refund within 24 hours. This gives you maximum leverage and shows you're acting in good faith.

Mistake 5: not checking your next statement

You cancel, receive confirmation, and assume it's done. But 2 billing cycles later, you notice Prosperi Academy charged you again. Recurring charges that slip through happen more often than they should.

Action: Set a calendar reminder for your next billing date (the date your subscription would normally renew). Log in to your bank or credit card account on that date and confirm no charge appeared. If a charge does appear after cancellation, report it as an unauthorized transaction immediately.

Prosperi academy cancellation address and contact information

If you need to escalate a dispute beyond email support or app store refunds, Stopee recommends contacting the Consumers Association of Singapore, which handles complaints about digital services and unfair billing practices.

Your step-by-step cancellation checklist

Use this checklist to ensure you cancel Prosperi Academy correctly on the first attempt and protect yourself from further charges.

• Check your email receipt to confirm whether you purchased through Prosperi's website, Google Play, or Apple App Store.
• Follow the exact cancellation steps for your platform (website, Google Play, or Apple).
• Take a screenshot of your cancellation confirmation and save it to a folder on your phone or computer.
• Request written confirmation of your cancellation via email (if cancelling through Prosperi's website support).
• If you purchased within the last 14 days, file a refund request citing the cooling-off period and Singapore consumer law.
• Set a phone reminder for your next billing date to confirm no charge appears.
• If an unauthorized charge appears after cancellation, report it to your bank within 24 hours.
• If Prosperi Academy refuses a justified refund, file a complaint with CASE at case.org.sg.
• Download any course materials, certificates, or notes before your access expires (typically at the end of your paid period).

Summary: taking control of your prosperi academy subscription

Cancelling Prosperi Academy is achievable, but the process depends entirely on where you purchased the subscription. Website purchases require direct contact with Prosperi support; Google Play and Apple purchases go through those platforms' own systems.

Your strongest lever is Singapore's Consumer Protection (Fair Trading) Act. If you cancel within 14 days of purchase and haven't consumed most of the content, you're entitled to a refund regardless of Prosperi Academy's stated policy. Document everything, request refunds in writing, and mention consumer law explicitly.

If Prosperi Academy or its payment platforms refuse a justified refund, escalate to the Consumers Association of Singapore (CASE). That complaint creates a formal record and often prompts quick resolution.

Stopee has helped thousands of consumers cancel subscriptions and recover their money by following exactly these steps-matching the cancellation method to the purchase platform, saving confirmation screenshots, and knowing when and how to invoke consumer protection rights. You deserve clarity, and you deserve to keep control of your money. Cancel Prosperi Academy today using the method that matches your purchase, and reclaim your financial peace of mind.