Manage Think Iq Academy

How to cancel think IQ academy and protect your subscription rights in singapore

What is think IQ academy

Think IQ Academy is an online educational platform offering subscription-based access to IQ tests, retakes, certificates and learning materials.

Service overview and what you're paying for

The platform markets low-cost IQ testing combined with a monthly membership model that unlocks additional features, test retakes and access to educational resources. You can purchase one-off tests or commit to a recurring monthly subscription, typically billed at SGD $29.99 or USD $29.99 depending on your account region.

The service targets individuals seeking cognitive assessment and learning enhancement through a subscription model. While similarly named apps like Think Academy Student exist, they are separate products and operate under different terms.

How think IQ academy differs from similar services

Unlike traditional IQ testing centres that charge flat fees, Think IQ Academy relies on recurring monthly charges. This means you need to actively cancel to stop being charged, rather than simply completing a one-time purchase. Many users discover hidden renewal charges months after their initial test, which is why Stopee recommends reviewing your payment statements regularly.

Your consumer rights when cancelling think IQ academy

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel digital subscriptions, and you should understand these rights before taking action.

Legal protections under singapore law

The Consumer Protection (Fair Trading) Act requires subscription services to be transparent about renewal terms, billing dates and cancellation procedures. Think IQ Academy must clearly disclose how your subscription renews and provide you with a straightforward cancellation method that works reliably.

If the company makes cancellation deliberately difficult, ignores refund requests within stated timeframes, or continues charging after you cancel, you have grounds to escalate your complaint to the Consumers Association of Singapore (CASE) or file a dispute with your payment provider.

Key protections that apply to you

• You have the right to cancel at any time, even if the company encourages annual commitments
• Cancellation must take effect before your next billing cycle to avoid unwanted charges
• The company must provide clear confirmation of cancellation within a reasonable timeframe
• You can escalate to CASE or your bank if the service refuses to honour a valid cancellation request

Why you might want to cancel think IQ academy

Understanding your reasons for cancelling helps you take the right steps and know what to expect when you do.

Common reasons users cancel

Some subscribers cancel because they completed their IQ test and no longer need the membership. Others discover they were charged repeatedly without realising they had opted into a recurring subscription. A third group finds that the promised features or content do not match the marketing materials, or they simply cannot access the platform reliably.

Stopee hears frequently from users who intended to cancel months earlier but could not locate the cancellation button in their account dashboard. By being deliberate about your cancellation now, you avoid this frustration.

Red flags that suggest you should cancel soon

• You notice unexpected monthly charges on your statement that you did not authorise
• The dashboard or account login stops working, trapping you in a subscription you cannot manage
• Customer support ignores your emails for more than 5 business days
• You are charged after you thought you had already cancelled

How to cancel think IQ academy across all platforms

Cancellation methods vary depending on how you purchased your subscription, so follow the steps that match your payment channel.

Cancelling via the think IQ academy website or app dashboard

1. Log into your Think IQ Academy account using your registered email and password
   • Visit the login page and enter your credentials
   • If you forgot your password, use the "Forgot Password" link to reset it
2. Navigate to your account settings or "My Account" section
   • Look for a gear icon or profile menu in the top right corner
   • Tap or click "Account Settings" or "Subscription Management"
3. Locate the "Cancel Subscription" or "Manage Subscription" button
   • This is typically found under a "Billing" or "Subscription" tab
   • If the button is greyed out or missing, take a screenshot and move to the email escalation step below
4. Click "Cancel" and confirm your request when prompted
   • The system will usually ask why you are cancelling; you can skip this or leave feedback
   • You should receive an on-screen confirmation immediately
5. Check your email inbox for a cancellation confirmation message
   • Incoming confirmations typically arrive within 5 minutes
   • Save this email as proof of your cancellation request
6. Verify your billing cycle end date
   • The confirmation email should state when your access expires
   • You should not be charged after that date

Pro tip: If the dashboard cancel button fails to load or your click has no effect, do not attempt to cancel repeatedly. Instead, proceed directly to the email method described below to avoid the appearance of multiple cancellation attempts, which can confuse support responses.

Cancelling via email when the dashboard fails

1. Open your email client and compose a new message to the Think IQ Academy support address (typically support@thethinkacademy.com or help@thethinkacademy.com)
   • If you cannot find the email address, check your original purchase confirmation or the company's official website footer
2. Write a clear subject line such as "Cancellation Request - [Your Full Name]"
3. Include in your message:
   • Your full name as registered on the account
   • The email address associated with your subscription
   • Your account or order ID if available
   • The statement "I request immediate cancellation of my Think IQ Academy subscription, effective today"
   • Your preferred end date (e.g. end of current billing cycle or immediately)
4. Send the email and note the exact time you sent it
   • This creates a paper trail if you need to escalate later
5. Wait for a response within 3 to 5 business days
   • If you do not hear back after 5 business days, forward your original email to support with the subject line "URGENT: Cancellation Confirmation Needed"
6. When you receive confirmation, save the email and check your account status within 24 hours to ensure the subscription is deactivated

Cancelling if you purchased via apple app store

1. Open the Apple App Store app on your iPhone, iPad or Mac
2. Tap your profile icon in the top right corner
3. Select "Subscriptions"
4. Find "Think IQ Academy" or "Think Academy" in your active subscriptions list
5. Tap the subscription and select "Cancel Subscription"
6. Confirm the cancellation when prompted
   • Your access will continue until the end of your current billing period
   • You will not be charged again after that date

Pro tip: Apple processes refunds independently of the company. If you purchased within 14 days and have not accessed premium content, you can request a refund directly from Apple by selecting "Report a Problem" next to your purchase in the App Store purchase history.

Cancelling if you purchased via google play store

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select "Payments and subscriptions" and then "Subscriptions"
4. Find "Think IQ Academy" in your subscriptions list
5. Tap the subscription and select "Cancel subscription"
6. Follow the prompts to confirm your cancellation
   • Your access ends at the conclusion of your current paid period
   • Future charges will be blocked after that date

Warning: If you cancel through Google Play but do not receive a confirmation email from Think IQ Academy within 24 hours, contact support directly to confirm the cancellation was processed. Platform cancellations sometimes fail to sync with the company's internal systems.

What happens after you cancel think IQ academy

Cancelling stops future charges, but your access and account data behave differently depending on when you cancel.

Your access during the notice period

After you submit your cancellation request, your account remains active until the end of your current billing cycle. This means you retain full access to all tests, results and learning materials you purchased until that date arrives. You will not lose anything mid-cycle, which gives you time to download any certificates or save results you need.

On the final day of your billing cycle, your access expires automatically. You will no longer be able to log in, retake tests or access member-only resources.

What happens to your account data and records

Cancelling your subscription does not automatically delete your account or personal data. Your registration email, test results and profile information remain stored on Think IQ Academy's servers unless you request a separate data deletion.

Stopee recommends downloading or screenshotting your test results, certificates and any records you might need before your access expires. Once your subscription ends, retrieving this information becomes significantly harder.

Can you reactivate your subscription later

Yes, you can reactivate by logging back in and choosing to restart your membership. However, you will be charged the current subscription rate, which may differ from your original price. Additionally, any promotional discounts you received initially are unlikely to apply to a reactivation.

Will you get a refund from think IQ academy

Refunds depend on when you cancel relative to your purchase date and how much content you have accessed.

The official refund policy

Think IQ Academy states a 30-day money-back guarantee for initial subscription purchases. However, this refund applies only if you have not accessed, downloaded or viewed your IQ test results or any premium content.

Once you have taken a test or viewed results, your purchase is treated as used and becomes non-refundable. Renewal charges and promotional purchases are also explicitly non-refundable under the stated terms.

How to request a refund within the 30-day window

1. Check the purchase date shown on your receipt or first billing statement
   • You must be within 30 days of that date to qualify for a refund
2. Verify whether you have accessed or viewed your test results
   • If you have taken the test or viewed any results, the refund will likely be denied
   • If you purchased but have not used the service at all, you remain eligible
3. Send a refund request email to support@thethinkacademy.com with the subject line "Refund Request - [Your Full Name]"
4. Include in your message:
   • Your full name and registered email address
   • Your order ID or transaction reference number
   • The original purchase date
   • A statement confirming you have not accessed the premium content or test results
   • The amount you paid
5. Wait for a response within 2 to 7 business days as per the stated policy
   • Stopee has observed that many refund requests receive delayed responses or denials
   • If you do not hear back after 7 days, escalate by contacting your payment provider

Pro tip: If you purchased via Apple App Store or Google Play, you should request the refund through those platforms rather than contacting Think IQ Academy directly. Both App Store and Google Play offer 14-day refund windows that are often more straightforward than the company's own process.

If your refund request is denied

If Think IQ Academy refuses your refund or does not respond within 7 business days, you have options. First, contact your bank or card issuer and dispute the charge as unauthorized or request a chargeback. Provide your refund request email and the company's denial as evidence.

Alternatively, file a complaint with the Consumers Association of Singapore (CASE). CASE can investigate the company's refund practices and may apply pressure if they are systematically denying valid refunds. Stopee recommends documenting every communication with the company before escalating to CASE, as this strengthens your case significantly.

Think IQ academy pricing and available plans

Understanding the pricing structure helps you verify you are being charged correctly and makes it easier to explain your situation if you dispute a charge.

Current subscription plans and costs

Most cancellations involve the monthly membership at SGD $29.99, which renews automatically unless you explicitly cancel. The single IQ test purchase does not renew, so you only need to cancel if you subscribed to the monthly membership in addition.

Common mistakes to avoid when cancelling think IQ academy

Cancellation can feel stressful when you discover unexpected charges, and mistakes at this stage often lead to continued billing or lost refunds.

The error of relying on the dashboard alone

Many users click the cancel button in their account dashboard and assume the process is complete. In reality, technical glitches sometimes prevent the button from working, leaving your subscription active even though you see a "cancellation sent" message on screen.

Always wait for a confirmation email within 24 hours. If no email arrives, send a cancellation request by email as a backup. This dual-channel approach ensures you have proof of your cancellation attempt and a fallback method if the first approach fails.

Missing the 30-day refund window

The 30-day money-back guarantee is only available if you request it within 30 days of your original purchase. After day 30, you forfeit this protection permanently, even if you have not used the service.

Stopee advises checking your email for your purchase receipt immediately after signing up so you can calculate your refund deadline. Mark your calendar if you think you might want a refund, and act before day 30 expires.

Forgetting to cancel subscriptions purchased through app stores

If you subscribed through Apple App Store or Google Play Store, cancelling through the company website alone will not stop the recurring charge. You must cancel in your App Store or Google Play subscription settings separately.

This is a top source of frustration: users cancel in the app dashboard, think the job is done, and then continue receiving charges because the app store subscription remained active. To be certain, cancel in both places.

Not saving your confirmation or taking screenshots

If a dispute arises weeks or months later, you will need proof that you cancelled. Keep the cancellation confirmation email indefinitely. Additionally, take a screenshot of your account page before cancelling that clearly shows your subscription was active, then take another screenshot immediately after cancellation showing the status change.

These visual records matter enormously if you need to escalate to your bank or file a complaint with CASE.

Practical checklist before you cancel

This step-by-step checklist ensures you are ready to cancel and protects you from losing important information or missing refund deadlines.

Your next steps: cancel think IQ academy today with stopee support

Cancelling Think IQ Academy does not have to be complicated, but it requires you to follow the right method based on how you purchased and to gather the right evidence as you go.

Start by identifying whether you subscribed through the website, Apple App Store or Google Play Store, because each channel has its own cancellation process. Then follow the step-by-step instructions for your platform, save your confirmation email, and verify within 24 hours that your subscription status has changed to "cancelled" or "inactive".

If the cancellation fails, falls into a support black hole, or you have been charged after cancelling, do not hesitate to escalate. Contact your bank to dispute the charge, or file a complaint with CASE if the company refuses to acknowledge your cancellation request.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unfair charges by staying organised, following the right process and knowing when to escalate. Visit Stopee today to explore cancellation guides for other services, report your experience with Think IQ Academy or access resources to support your consumer rights. Stopee empowers you to take control of your subscriptions and protect your wallet.

Think IQ academy cancellation address and contact details

Use this information when filing formal complaints or disputes.

Registered business address for think IQ academy

Think Academy is registered with ACRA under UEN 53512359X. You can verify the registered office address and business details through the Singapore Companies House registry at companieshouse.sg by searching for UEN 53512359X.

For cancellation inquiries, first contact the support email address listed on their platform (typically support@thethinkacademy.com or help@thethinkacademy.com). If the company does not respond within 5 business days, you can escalate to:

• Consumers Association of Singapore (CASE): File a complaint at case.org.sg for unfair trading practices, unresponsive support or denied refunds
• Your bank or card issuer: Dispute the charge directly and request a chargeback if the company continues billing after you cancel
• Personal Data Protection Commission (PDPC): If the company refuses to delete your personal data after you cancel, file a complaint at pdpc.gov.sg

Stopee recommends keeping copies of all communications with Think IQ Academy, your cancellation confirmation emails and any payment statements showing unexpected charges. This documentation is invaluable when you escalate to a regulatory body or your financial institution, and it strengthens your position significantly.