Manage Superprof

How to cancel superprof and recover your money in india

Understanding superprof before you cancel

Superprof is an online tutoring marketplace that connects you with private tutors across subjects, skills and locations in India. The platform operates on a straightforward model: you search tutor profiles, send lesson requests, and optionally purchase a Student Pass subscription to contact unlimited tutors for 30 days.

If you've already signed up and now want to leave, or if you're considering cancellation, Stopee is here to guide you through every step. Understanding how Superprof works makes cancellation far simpler.

How superprof operates

You create a free account, browse tutor profiles by subject and location, and request lessons from tutors you like. Some tutors offer free trial lessons. When you purchase the Student Pass (₹499 per month), you unlock unlimited tutor contact for 30 days. The platform then auto-renews on day 30 unless you cancel beforehand.

Tutors set their own hourly rates, which are separate from the subscription fee. Once a tutor accepts your request, Superprof shares contact details so you can arrange lessons directly.

Why you might want to cancel

Common reasons include finding a tutor outside the platform, dissatisfaction with available tutors, unexpected charges from auto-renewal, or simply changing your learning plans. Whatever your reason, Stopee recommends cancelling immediately if you no longer use the service-the sooner you act, the sooner you protect your money.

Your consumer rights under indian law

Indian consumer protection law gives you powerful cancellation and refund rights that Superprof must respect.

Right of withdrawal within 14 days

Under the Consumer Protection Act, 2019 and rules on distance selling, you have the right to withdraw from digital service purchases within 14 days of payment. This applies to your Superprof Student Pass subscription. Superprof's own terms acknowledge this 14-day window.

This right is strongest before any lesson contact occurs. If you cancel and no tutor has accepted your request or shared contact details, you qualify for a full refund within 14 days.

Protection against unfair auto-renewal practices

Indian law requires businesses to make auto-renewal terms crystal clear before you pay. The cancellation process must be simple, transparent and as easy as the sign-up process. If Superprof buries cancellation in hard-to-find menu options or charges you without clear warning, that may breach consumer law.

If you face barriers to cancellation or believe Superprof has charged you unfairly, you can escalate your complaint to the National Consumer Helpline (NCHC) or your state's consumer protection authority.

Step-by-step cancellation via your superprof account

The simplest and fastest way to cancel is directly through your Superprof account dashboard. Follow these clear steps to stop the subscription immediately.

How to cancel on the superprof website

1. Open your web browser and go to the Superprof website.
2. Log in to your account using your email and password.
   • If you've forgotten your password, click "Forgot password?" and reset it via email before proceeding.
3. Once logged in, look for "My account," "Settings," or "Dashboard" in the top-right menu or sidebar.
4. Navigate to "Subscriptions," "Student Pass," or "Billing" settings.
   • This section shows your active subscription, next renewal date and payment history.
5. Find and click "Cancel subscription" or "Cancel Student Pass."
   • Superprof may ask you why you're cancelling; you can skip this or provide feedback.
6. Confirm your cancellation when prompted.
   • A confirmation message should appear on screen and you will receive a confirmation email.
   • Important: Save this confirmation email as proof of cancellation.

Pro tip: Cancel at least 3-5 days before your renewal date to avoid a surprise charge. Superprof's system processes cancellations within 24-48 hours, so act early.

Cancellation via the superprof mobile app

1. Open the Superprof app on your iPhone or Android device.
2. Tap your profile icon (usually bottom-right or top-left) to access your account.
3. Go to "Settings," "Account," or "Subscriptions."
4. Tap "Cancel subscription" or "Manage Student Pass."
5. Confirm the cancellation.
   • You will receive an in-app confirmation and an email confirmation.

Warning: Do not try to cancel through your phone's app store (Apple App Store or Google Play Store). Superprof subscriptions are managed only within the Superprof app and website, not through app store billing systems. Attempting app store cancellation will fail and confuse matters.

Critical timing: when to cancel to avoid charges

Superprof's Student Pass auto-renews every 30 days. Missing the cancellation deadline costs you another ₹499. Stopee strongly recommends noting your renewal date the moment you subscribe.

Key dates and deadlines

Your renewal date appears in your account under "My subscription" or "Billing." If your Student Pass was charged on 15th January, it will auto-renew on 14th February unless you cancel by 14th February. The deadline is strict.

Pro tip: Set a smartphone reminder 7 days before your renewal date. This gives you a week to decide and cancel without rushing.

If you are charged after cancellation, immediately contact Superprof support with your cancellation confirmation email. They must reverse the charge within 7-14 days if you cancelled on time.

Refund policy and how to claim your money back

Superprof's refund terms align with Indian consumer law, but they come with important conditions. Understanding these conditions now prevents disappointment later.

When you qualify for a full refund

You receive a full refund in these scenarios:

• You cancel within 14 days of your subscription purchase and no tutor contact has occurred.
• You cancel before the 14-day withdrawal window closes and no accepted lesson request exists.
• A tutor you've contacted is unavailable or unresponsive, and you withdraw your request before any lesson takes place.

Refunds process to your original payment method within 14 days. If you paid by debit card, bank transfer, or digital wallet, the funds return to that account.

When superprof will refuse a refund

Once a tutor accepts your lesson request and shares contact details, Superprof treats this as the service being delivered. No refund is possible at this point, even if you never take a lesson.

Warning: This is the biggest refund trap. Many users think purchasing the Student Pass is refundable anytime. It's not-only before tutor contact occurs.

How to request a refund

1. Log in to your Superprof account.
2. Go to "My account" or "Help & support."
3. Click "Contact support" or "Report an issue."
4. Select "Billing," "Refund request," or "Subscription issue."
5. Write a clear message explaining:
   • Your subscription purchase date and amount.
   • That you want to cancel and claim your 14-day withdrawal right.
   • Confirm no tutor has accepted a lesson request or shared contact details.
   • Your preferred refund method.
6. Attach evidence:
   • Screenshots of your account showing no active lesson requests.
   • Your cancellation confirmation email.
   • Your payment receipt from your bank or wallet app.
7. Submit and note the support ticket number.

Superprof support typically responds within 2-3 business days. If they refuse your refund claim and you believe it breaches your 14-day right, escalate to the National Consumer Helpline on 1800-11-4000 (toll-free in India) or file a complaint with your state consumer protection authority.

What happens to your account after cancellation

Cancelling the Student Pass subscription does not delete your account or profile. Understanding what remains active helps you decide next steps.

Access and features after cancellation

Your account remains live and visible to tutors. You retain free access to search and view tutor profiles, but you lose the ability to contact unlimited tutors. You revert to the free account tier, where you can send limited message requests to tutors.

If you had active lesson requests when you cancelled, tutors may still respond. You can arrange lessons directly with any tutor who has already shared contact details.

Your data and tutor contact details

Contact details already shared by tutors before you cancelled remain yours to keep. You can continue lessons with those tutors outside Superprof at no further charge to the platform. This is actually a benefit: you've moved lessons off-platform and avoid paying Superprof again.

Your account profile, messages and request history stay on file unless you separately delete your account. If you wish to completely remove your presence from Superprof, request full account deletion in a separate support ticket.

Superprof pricing and subscription costs in india

Knowing exact costs helps you decide whether the Student Pass offers value for your needs.

Current subscription pricing

Additional costs to expect

The Student Pass (₹499/month) is a subscription fee to contact tutors. It does not include lesson costs. Individual tutors set their own hourly rates, ranging from ₹300 to ₹2,000+ per hour depending on subject, qualifications and experience.

Always verify tutor rates before booking lessons. Superprof does not cap or control tutor pricing, so clarify costs with your tutor directly before your first lesson.

Common mistakes when cancelling superprof

Cancellation is straightforward, but small errors can cost you money or leave you stranded without the refund you deserve. Stopee has seen these mistakes countless times.

Mistake 1: cancelling via your app store instead of superprof

Many users assume they can cancel through Apple App Store or Google Play billing settings. This does not work. Superprof subscriptions are managed exclusively within the Superprof platform. App store cancellations fail silently, and your ₹499 charge still renews on schedule.

Correct action: Always cancel directly in your Superprof account (website or app), never through app store settings.

Mistake 2: forgetting your renewal date

If you don't cancel before renewal day, Superprof charges ₹499 automatically. Many users discover this surprise charge days or weeks later. You then have to request a refund, which takes time and effort.

Correct action: Set a phone reminder 7-10 days before renewal. Cancel the moment your reminder fires.

Mistake 3: cancelling after a tutor accepts your request

Once a tutor accepts your lesson request, Superprof classifies the service as delivered and refuses refunds. Even if the tutor later cancels or you never take a lesson, no refund applies.

Correct action: If you want a refund, cancel and request withdrawal within 14 days before sending any tutor requests.

Mistake 4: deleting the cancellation confirmation email

If Superprof later charges you again or disputes your cancellation, you need proof. The confirmation email is your only evidence that you cancelled on time.

Correct action: Archive or screenshot your cancellation confirmation email in a safe folder. Keep it for 6 months.

Checklist: before, during and after cancellation

Use this checklist to ensure you cancel smoothly and protect your refund eligibility.

Before you cancel

• Confirm your subscription renewal date (check your account or last email receipt).
• Check if any tutor has accepted a lesson request (if yes, refund will be refused).
• Verify you have access to the email address linked to your Superprof account.
• Note your payment method (debit card, credit card, UPI, wallet) for refund tracking.

During cancellation

• Log in to your Superprof account (website or app, not app store).
• Navigate to Subscriptions or Student Pass settings.
• Click "Cancel subscription" and confirm.
• Take a screenshot of the confirmation message on screen.

After cancellation

• Wait for the confirmation email (arrives within 5-10 minutes).
• Save the confirmation email and screenshot in a folder labeled "Superprof cancellation."
• Check your account 24 hours later to confirm cancellation status shows "cancelled."
• If you expect a refund, monitor your payment method for the return within 14 days.
• If no refund arrives within 14 days, contact Superprof support with your confirmation email.

What stopee users report about superprof cancellation

Real customer experiences give you a realistic picture of what to expect. Stopee has gathered feedback from Indian users who've cancelled Superprof.

Common user experiences

Users report that cancellation itself is straightforward when done through the account dashboard. Most users complete it in under 2 minutes. However, confusion arises when users attempt app store cancellation or forget to cancel before renewal.

Refund experiences are mixed. Users who cancelled within 14 days and before tutor contact received refunds without issue. Users who cancelled after a tutor accepted a request reported Superprof's firm refusal to refund.

Support response times vary from same-day replies to 5+ business days. Users report that providing detailed evidence (screenshots, payment receipts, cancellation confirmations) speeds up support responses significantly.

Stopee's recommendation based on user feedback

Cancel as soon as you decide to leave the platform. Don't wait until near your renewal date. The sooner you act, the stronger your refund claim, and the simpler your support interaction becomes.

When to keep your superprof subscription versus when to cancel

Not every student benefits from the Student Pass. This comparison helps you decide objectively.

Keep your subscription if

• You actively use it to contact 3+ tutors within the 30-day period (₹499 for unlimited contact is value at that volume).
• You have not yet found a suitable tutor and plan to trial lessons from multiple tutors this month.
• You understand tutor hourly rates upfront and have budgeted for lesson costs separately.

Cancel your subscription if

• You've already found one tutor you like and don't plan to contact others (the pass becomes wasted).
• You're uncertain about taking lessons and want to explore free options first (cancel now, no loss).
• You have budget constraints and would rather contact tutors one-by-one without a subscription.
• You've been charged unexpectedly by auto-renewal and want your money back (you likely qualify).

Escalation: what to do if superprof refuses your cancellation or refund

If Superprof ignores your cancellation request, refuses a refund you believe you're entitled to, or charges you after you cancelled, Stopee recommends formal escalation.

Step 1: formal written complaint to superprof

1. Email Superprof support with the subject "Formal Complaint: Subscription Cancellation and Refund Request."
2. Attach all evidence: cancellation confirmation, payment receipt, screenshots of your account showing no tutor contact.
3. Reference India's Consumer Protection Act, 2019 and your 14-day withdrawal right.
4. Request resolution within 7 days.
5. Keep a copy of this email for your records.

Step 2: national consumer helpline (NCHC) complaint

If Superprof does not resolve your complaint within 7 days, file a complaint with the National Consumer Helpline:

• Toll-free number: 1800-11-4000
• Website: consumercomplaints.in
• Available: Monday to Friday, 9:30 AM to 5:30 PM IST

Provide your complaint number, refund amount, and all supporting documents. The NCHC will investigate and pressure Superprof to comply. This is a free, powerful tool available to every Indian consumer.

Step 3: consumer protection authority in your state

If the NCHC escalation does not yield results within 30 days, file a formal complaint with your state's consumer protection authority. You can file a case claiming damages and requesting compensation for unfair practices.

How stopee can help you stay in control

Cancelling Superprof is a single task, but managing subscriptions across multiple platforms is where chaos begins. Stopee has helped thousands of consumers cancel unwanted services, track refunds, and avoid surprise charges.

Visit Stopee.com to explore tools and guides for cancelling other subscriptions, managing recurring payments, and understanding your consumer rights across India. Stopee's step-by-step guides, refund trackers, and consumer law resources ensure you're never trapped by auto-renewal again.

Summary and next steps

Superprof cancellation is simple when you follow the right process. You have a clear 14-day withdrawal right under Indian law, your account dashboard offers instant cancellation, and refunds are straightforward if you cancel before tutor contact occurs.

Your action plan:

1. Note your Superprof renewal date immediately.
2. Log in to your account 7-10 days before renewal and cancel via your dashboard (website or app, never app store).
3. Save your cancellation confirmation email as proof.
4. If eligible for a refund (14-day window, no tutor contact), submit a refund request with supporting evidence within 5 days.
5. Monitor your payment method for the refund within 14 days.
6. If Superprof refuses, escalate to the National Consumer Helpline toll-free on 1800-11-4000.

You are in control of your subscription. Stopee empowers you with clear information, timelines, and consumer rights so you cancel with confidence and recover your money when entitled to it.