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How to cancel superprof in singapore: your step-by-step guide and refund rights

What is superprof and how does it work

Superprof is an online platform that matches students with private tutors across Singapore for one-to-one lessons in hundreds of subjects. You search for available tutors, review their profiles and hourly rates, then book sessions directly through the platform. The service operates on a flexible model where tutors set their own prices, and you can choose to pay per lesson or subscribe to monthly passes for discounted access to multiple tutor contacts.

How superprof subscriptions and passes function

Superprof offers two main subscription options: the Student Pass (S$33.00 per month) gives you unlimited access to contact tutors on the platform, while the Tutor Premium Pass (S$195.00 per year) is designed for tutors seeking better visibility and additional features. When you purchase a pass, Superprof charges your registered payment method automatically each billing cycle unless you cancel beforehand. You can also book individual lessons without a subscription, paying only the tutor's hourly rate per session.

Platform fees and lesson payments

Platform subscription fees are separate from tutor hourly rates. Tutors on Superprof typically charge anywhere from S$10 to S$80 per hour depending on their experience, subject expertise and qualifications. Your Student Pass fee grants you contact access only; lesson payments are negotiated directly between you and the tutor, and Superprof does not take a commission on individual lesson fees.

Your consumer rights as a singapore subscriber

Singapore law protects you as a digital services consumer, and understanding your rights is the first step toward confident cancellation. Superprof operates under the Consumer Protection (Fair Trading) Act, which gives you specific safeguards when you cancel subscriptions and lessons.

The 14-day right of withdrawal for digital services

When you purchase a digital subscription like the Student Pass, you have a 14-day withdrawal period from the date of purchase. This right allows you to cancel and receive a full refund if you have not substantially used the service. If you have used the pass (for example, by contacting tutors or accessing tutor details), Superprof may deduct a reasonable fee for the portion you consumed, but you are entitled to a refund of the remainder. This protection applies even if Superprof's own terms attempt to exclude it.

Your rights for lesson cancellations

Beyond subscriptions, you have consumer protections for individual lesson bookings as well. If a tutor cancels a lesson or fails to show up, you deserve a full refund of the lesson fee. Superprof's terms specify that lessons cancelled by you more than 24 hours in advance qualify for a full refund; cancellations within 24 hours are subject to the tutor's individual policy, which may be 0%, 50% or 100% compensation depending on their terms.

Why you might want to cancel superprof

There are many valid reasons to end your Superprof subscription, and recognising them helps you take action with confidence. Stopee understands that circumstances change, and you deserve a service that aligns with your needs.

Common reasons to cancel

• You have found a tutor you prefer working with independently, outside the platform
• Your learning goals have changed or you have finished your course
• The Student Pass fee no longer fits your budget
• You are not satisfied with the quality of tutors available in your area or subject
• You received unwanted charges or automatic renewals you did not authorise
• You have secured an alternative tuition service that better suits your needs

When to cancel before renewal

Superprof subscriptions renew automatically on your billing date. If you want to avoid being charged for another month or year, you must cancel before your renewal date arrives. Check your account settings now to see when your next renewal is scheduled; cancelling even one day before that date will stop the charge and prevent access to new tutor contacts after the cancellation takes effect.

How to cancel superprof: step-by-step instructions

Cancelling your Superprof subscription is straightforward when you follow the correct process. Stopee walks you through each step so you avoid confusion and ensure your cancellation is processed successfully.

Cancelling your student pass or tutor premium pass subscription

1. Log into your Superprof account using your email and password at superprof.sg.
2. Navigate to your account settings or subscription management section (usually found in a menu labelled "Account", "Settings" or "My Subscriptions").
3. Locate your active subscription and select the option to cancel, pause or manage your pass.
4. Review the cancellation details, including your refund entitlement and the effective cancellation date.
5. Confirm your cancellation by clicking the final confirmation button.
6. A confirmation email will be sent to your registered email address within a few minutes; save this for your records.

Pro tip: If you cannot find the subscription cancellation option in your account, try logging out and logging back in to refresh your session, or use a different browser to ensure the interface loads correctly.

Cancelling an individual lesson

1. Go to your Superprof dashboard and select "My Lessons" or "Scheduled Lessons".
2. Find the lesson you wish to cancel from the list of upcoming sessions.
3. Click on the lesson and select "Cancel Lesson" from the options menu.
4. Review the refund amount that Superprof displays; this will depend on how many hours remain before the lesson starts.
5. Confirm the cancellation by clicking the confirmation button.
6. The tutor will be notified of your cancellation, and your refund will be processed according to the tutor's individual policy.

Warning: If you cancel a lesson fewer than 24 hours before it is scheduled to start, the tutor's cancellation policy applies. You may receive only 0%, 50% or 100% of the fee back depending on the tutor's terms. Always check the tutor's profile for their specific cancellation policy before booking.

Exercising your 14-day withdrawal right (alternative method)

If you purchased a Student Pass and wish to use your statutory 14-day withdrawal right, you can notify Superprof in writing rather than cancelling through your account. Stopee recommends this approach if you encounter technical issues with the online cancellation process.

1. Locate your original purchase confirmation email from Superprof.
2. Identify the cancellation email address or postal address listed in Superprof's terms and conditions (check your confirmation email or the superprof.sg website).
3. Send a clear email or letter stating your intention to withdraw from the subscription within the 14-day period, including your full name, account email address, subscription type and purchase date.
4. Request a confirmation of receipt and keep a copy of your message for your records.
5. Superprof must process your withdrawal and refund within 14 days of receiving your notice.

What to expect after you cancel

Cancelling feels uncertain, but knowing exactly what happens next removes the worry. Stopee has guided thousands of consumers through this moment, and the outcome is always the same: your access stops, and your money is returned on schedule.

Access changes after cancellation

Once your cancellation is confirmed, your ability to contact new tutors via Superprof ends immediately on the effective date shown in your confirmation. If you have already received tutor contact details before cancelling (such as email or phone number), you can continue communicating with that tutor directly outside the platform. However, you will no longer appear on the platform's search results, and you cannot book new lessons through Superprof using a cancelled subscription.

Ongoing lessons and existing arrangements

Lessons that are already scheduled do not automatically cancel when your subscription expires. You must cancel each individual lesson you do not intend to attend, or inform your tutor directly. If a lesson is scheduled to occur after your subscription renewal would have taken place, you will not be charged the subscription fee; only confirm this directly with your tutor to avoid confusion.

Timeline for access removal

Superprof typically removes your contact access within 24 hours of cancellation, though it may take up to 48 hours. Your account itself remains viewable for record-keeping, but you cannot send new messages to tutors or book additional sessions through the platform. If you need to contact a tutor urgently after cancellation, use their direct contact details if you obtained them while your subscription was active.

Refunds: when you get your money back

Refunds are what matter most after cancellation, and Superprof's policy is clear and tied directly to timing. Here is exactly what you are entitled to depending on your situation.

Lesson cancellations: the 24-hour rule

If you cancel a lesson more than 24 hours before it is scheduled, you receive a full refund of the lesson fee. Superprof processes this refund to your original payment method within 3 to 5 working days. You will see the credit appear in your Superprof account immediately, but bank transfers and credit card refunds may take longer to appear in your personal bank account depending on your bank's processing speed.

Pro tip: Always cancel lessons at least 25 hours in advance to guarantee a full refund. Cancelling at 23 hours before the start time triggers the tutor's cancellation policy instead, which may result in reduced or zero compensation.

Late lesson cancellations and the tutor's policy

If you cancel within 24 hours of your lesson start time, the tutor's individual cancellation policy applies. Some tutors offer 100% refunds even for late cancellations, others offer 50% compensation, and some allow zero refund. This is set by the tutor and displayed on their profile. You can check the tutor's policy before booking to understand the consequences of late cancellation.

Student pass subscription refunds

If you cancel your Student Pass within 14 days of purchase and have not substantially used it (for example, you have not contacted tutors or accessed their details), Superprof must refund the full S$33.00 fee. If you have used the pass by contacting tutors, Superprof may deduct a pro-rata amount for the time and features you consumed, then refund the remainder. For cancellations after 14 days, Superprof typically does not issue refunds for the current billing period; instead, cancellation simply stops future renewals.

Tutor premium pass refunds

The Tutor Premium Pass (S$195.00 annual subscription) follows the same logic: you have 14 days to withdraw for a full refund if you have not used the enhanced features. After 14 days, cancellation stops future renewals but does not trigger a refund for the current year unless Superprof has failed to deliver the promised features (such as removing your ad after the annual period ends).

Warning: Superprof does not pro-rate annual subscriptions; if you cancel mid-year after the 14-day period, you do not receive a partial refund for unused months. Plan your cancellation around your renewal date if possible, or use the 14-day withdrawal right immediately after purchase if you change your mind.

Common mistakes to avoid when cancelling

Cancelling should be simple, but a few missteps can delay your refund or leave you still paying. Stopee has seen these mistakes happen to countless consumers, and here is how to sidestep them entirely.

Mistake 1: not checking your renewal date

Many people cancel their subscription days or weeks after renewal, assuming the cancellation prevents the charge. Instead, you have already been billed for the new cycle. Always log into your account first and note your exact renewal date before cancelling. If you have already been charged, contact Superprof immediately to request a refund under your 14-day withdrawal right; your cancellation date will be calculated from the date of that recent charge, not your original purchase.

Mistake 2: relying only on the platform cancellation without written confirmation

If you cancel through the web interface and receive a confirmation email, you are protected. However, if your confirmation email does not arrive or you cannot locate your cancellation record, send a follow-up email to Superprof's support team with your account details and the date you cancelled. Stopee recommends keeping all cancellation confirmations for at least 6 months in case a dispute arises about refund timing or amounts.

Mistake 3: cancelling within 24 hours of a scheduled lesson

If you cancel a lesson too close to its start time, you lose the full refund protection. The tutor's policy takes over, and you may forfeit 50% or 100% of the fee. Mark lesson cancellation deadlines on your calendar; set a reminder 25 hours before any lesson you think you might not attend.

Mistake 4: forgetting to cancel individual lessons before your subscription expires

Your subscription cancellation does not automatically cancel scheduled lessons. If lessons are booked and you do not explicitly cancel them, you may owe the tutor payment even after your pass expires. Review your "My Lessons" section before confirming subscription cancellation, and cancel any sessions you will not attend.

Mistake 5: not using your 14-day withdrawal right

Many consumers cancel after 14 days believing they forfeit all refund rights. This is not true if Superprof breaches its service promise or if the subscription was auto-renewed without clear consent. You can still pursue a refund by contacting Superprof in writing and referencing the Consumer Protection (Fair Trading) Act. Stopee encourages you to ask; the worst outcome is a "no", and many companies will refund if pressed properly.

Superprof pricing and subscription plans

Understanding the costs you are cancelling helps you make an informed decision about timing and alternative services. Here is the full breakdown of Superprof's subscription options in Singapore.

If superprof refuses your cancellation or refund

You have legal protections if Superprof resists your cancellation or withholds a refund you are entitled to. Knowing your escalation options empowers you to recover your money.

Document everything and contact superprof support

Before escalating, send a clear, dated email to Superprof's customer support team explaining your cancellation request, the amount you wish to refund, and the legal basis (for example, "cancellation within 14 days under Consumer Protection (Fair Trading) Act" or "lesson cancelled more than 24 hours in advance"). Include your account email, subscription dates and any relevant transaction IDs. Request a response within 7 days and keep a copy of this email.

File a complaint with the consumers association of singapore

If Superprof does not respond within 7 days or refuses your refund, contact the Consumers Association of Singapore (CASE). You can lodge a complaint online at case.org.sg or call their hotline. CASE mediates between you and the company at no cost and has successfully recovered refunds for thousands of consumers. Superprof is well aware of CASE's authority, and most companies resolve disputes once a formal complaint is filed.

Report to the accounting and corporate regulatory authority (ACRA)

If Superprof's Singapore entity (registered at 108 Rivervale Walk, Singapore 540108) continues to ignore your refund request after CASE intervention, you can file a report with ACRA. While ACRA does not recover refunds directly, a formal complaint creates a compliance record that affects the company's regulatory standing and often prompts immediate resolution to avoid further investigation.

Pro tip: Stopee recommends documenting the date, time and method of every contact with Superprof. Screenshot your account settings, cancellation confirmation pages and all email correspondence. This evidence is invaluable if you need to escalate to CASE or pursue a chargeback with your bank.

Cancellation checklist and next steps

Use this checklist before, during and after cancelling to ensure nothing falls through the cracks. Stopee has designed this specifically for Superprof users cancelling subscriptions or lessons in Singapore.

• Check your account to confirm your subscription type and next renewal date
• Review your upcoming lessons and decide which ones to cancel individually
• Check the tutor's cancellation policy for any lesson you plan to cancel within 24 hours
• Log into Superprof and navigate to your subscription settings
• Initiate the cancellation and review the refund amount displayed
• Confirm the cancellation and screenshot or save the confirmation page
• Wait for the confirmation email and save it to your email archives
• Mark the cancellation effective date on your calendar
• Check your payment method (credit card or bank account) 5 to 7 working days later for the refund
• If no refund appears after 7 days, contact Superprof support with your confirmation number
• If Superprof does not respond, file a complaint with CASE

Should you stay or cancel? a quick comparison

Still on the fence about cancelling? Here is how Superprof compares to alternatives and what you should consider before making your final decision.

If you have found a tutor you trust and are paying more in Superprof fees than you would by paying the tutor directly, cancelling makes financial sense. Conversely, if you are still exploring tutors or prefer the platform's dispute resolution and quality safeguards, staying may be worth the S$33 monthly fee.

Contact information and important addresses

When you need to reach Superprof, use the correct address for your situation. This ensures your cancellation request or complaint reaches the right team.

Superprof singapore local entity

Superprof is registered as a sole proprietorship in Singapore at the following address:

108 Rivervale Walk
Singapore 540108
Singapore

Superprof headquarters (EU customer service)

For complaints or formal withdrawal notices under the Consumer Protection (Fair Trading) Act, you may also contact Superprof's parent company in France. Superprof's full terms reference the headquarters location for dispute resolution:

Superprof SAS
Paris, France

Contact Superprof support through their website at superprof.sg for the most current email address and support options. Stopee recommends using the in-app support chat or email (found in your account settings) for the fastest response.

Escalation contacts in singapore

If Superprof does not resolve your cancellation or refund issue within 7 days, escalate to:

Consumers Association of Singapore (CASE)
Website: case.org.sg
Phone: 1800-6100-6

Accounting and Corporate Regulatory Authority (ACRA)
Website: acra.gov.sg
For reporting compliance concerns only

Final thoughts: take control of your subscription today

Cancelling Superprof is faster and more straightforward than most platforms, and you have strong legal protections as a Singapore consumer. Whether you are cancelling because your learning goals have changed, you have found a better tutor elsewhere, or the subscription no longer fits your budget, Stopee has equipped you with every step, every safeguard and every escalation path you need.

Do not let confusion or worry hold you back. Log into your Superprof account today, check your renewal date, and initiate your cancellation if it makes sense for you. The 14-day withdrawal right, the 24-hour lesson cancellation protection and your consumer rights under Singapore law all work in your favour. Stopee has helped thousands of consumers cancel unnecessary subscriptions, secure refunds they were entitled to and move forward with services that actually work for them. Your financial peace of mind is worth the few minutes it takes to complete these steps now.