Manage Synapse Group

How to cancel synapse group services and claim your refund in india

Understanding synapse group and why you might cancel

Synapse Group operates as an umbrella organisation across India, running multiple independent brands under one corporate structure. Each service-from health tech to laboratory testing, events, mental wellbeing counselling, and coworking hubs-handles cancellations differently. If you've signed up for any Synapse service and now need to step back, understanding the specific rules for your product is the first step toward a smooth cancellation. At Stopee, we help consumers navigate these distinctions so you keep your money and avoid unexpected charges.

The synapse group ecosystem in india

Synapse Group operates five distinct services across India, each with its own terms:

• SynapseHealthTech.in - personalised health assessments and digital reports
• Synapse Laboratory India - home-based pathology testing and sample collection
• Synapse Conclave - online and offline professional conferences and events
• Synapse Mental Wellbeing - therapy sessions, counselling packages, and mental health support
• Synapse Hubs - coworking membership subscriptions across Indian cities

Each brand manages its own customer accounts, billing cycles, and refund policies independently. This means your cancellation process and refund eligibility depend entirely on which Synapse service you're cancelling. Stopee consolidates all this information so you understand exactly what applies to you.

When you should consider cancelling

Common reasons consumers cancel Synapse services include duplicate charges, change in circumstances, service quality concerns, better alternatives, or simple budget adjustments. Whether your reason is cost, convenience, or satisfaction, you have consumer rights. The key is acting within the right timeframe and following the correct process for your specific service.

Your consumer rights under indian law

India's Consumer Protection Act, 2019 protects you across all Synapse services with clear rights to cancellation, refunds, and dispute resolution.

What the law guarantees you

Under the Consumer Protection Act, 2019, you have the right to:

• Cancel services bought online within 14 days of delivery (with narrow exceptions for customised or perishable goods)
• Demand a refund if the service is not delivered as described
• Escalate complaints to your District Consumer Commission if the company refuses to refund or cancels unfairly
• Claim compensation for unfair terms or deceptive practices

Important: If Synapse refuses your cancellation or refund without valid reason, you can file a complaint with your District Consumer Commission for free. Stopee recommends keeping all email correspondence, payment confirmations, and written cancellation requests as evidence.

When synapse can refuse cancellation

Synapse is legally allowed to refuse cancellation only if:

• The service was fully delivered and completed (e.g., a therapy session already conducted)
• You explicitly agreed to non-cancellable terms before purchase (customised health reports, for example)
• The cancellation request falls outside the statutory window (more than 14 days after delivery for distance sales)

If Synapse refuses for any other reason-such as claiming "no refunds allowed" or "it's company policy"-that clause likely violates the Consumer Protection Act. Stopee advises you to push back in writing and reference Section 5 (Right to Cancellation) if needed.

How to cancel each synapse service

Cancellation steps vary by Synapse brand; follow the exact process for the service you're cancelling to avoid delays.

Cancel SynapseHealthTech.in

Health tech assessments are often customised and have the shortest cancellation window. Act quickly.

1. Log into your SynapseHealthTech.in account
   • Go to your account dashboard or check your confirmation email for a direct link
2. Locate your order
   • Find the specific health assessment or report you want to cancel
   • Note the order number and purchase date
3. Check the cancellation window
   • SynapseHealthTech allows cancellation only within 24 hours of purchase, before any processing or customisation begins
   • If you're past 24 hours, contact support immediately in writing
4. Submit your cancellation request
   • Email support with your order number, full name, and reason for cancellation
   • Request written confirmation within 48 hours
   • Do not simply delete your account-you must formally cancel the order
5. Confirm cancellation and refund status
   • Check for a confirmation email referencing your cancellation ID
   • Verify that no further charges appear in your account

Pro tip: If your 24-hour window is closing and support doesn't respond quickly, email again with "URGENT: Cancellation Request" in the subject line. Timestamp everything.

Cancel synapse laboratory india

Lab test cancellations are straightforward if you cancel before sample collection; after collection, refunds are typically refused.

1. Log into your Synapse Laboratory account
   • Navigate to "My Tests" or "Pending Orders"
2. Identify your test booking
   • Note the booking ID, test name, and scheduled collection date
3. Check the sample collection status
   • If the collection date has passed or a technician has already collected your sample, cancellation is not permitted
   • If the collection is still scheduled, proceed immediately
4. Initiate cancellation through your account
   • Look for a "Cancel Booking" button in your order details
   • If no self-serve option exists, email support with your booking ID
5. Request written confirmation
   • Ask for an email confirming cancellation and full refund eligibility
   • Keep this as proof of your cancellation date

Warning: Do not refuse the technician at the door without first formally cancelling. If a sample is collected, Synapse Laboratory India will refuse your refund, even if you request cancellation after collection.

Cancel synapse conclave event tickets

Event ticket refunds follow a tiered timeline; your refund amount depends on how close you are to the event date.

1. Find your ticket confirmation
   • Locate your booking confirmation email with ticket reference and event date
2. Check the cancellation timeline
   • More than 45 days before the event: 100% refund
   • 30 to 45 days before: 50% refund
   • Less than 30 days: typically no refund (taxes and platform fees may also be excluded)
3. Contact Synapse Conclave in writing
   • Email or message support with your ticket reference, full name, and cancellation request
   • Do not assume an automated system exists; confirm via human support
4. Request refund confirmation
   • Ask for written confirmation of the refund percentage and expected timeline (typically 7-14 days)
   • Note any taxes or platform fees that will be deducted
5. Track the refund
   • Monitor your bank or payment app for the credit within the stated timeframe
   • If it doesn't arrive, escalate within 5 working days

Pro tip: If you're close to the 30-day or 45-day boundary, send your cancellation request immediately. Some companies process requests on the date received, not sent; earlier is always safer.

Cancel synapse mental wellbeing sessions or packages

Therapy and counselling cancellations depend on whether you're cancelling individual sessions or prepaid packages, and how much notice you give.

1. Log into your Synapse Mental Wellbeing account
   • Access your dashboard to view scheduled sessions and package details
2. Identify what you're cancelling
   • Single sessions are non-refundable if completed or cancelled less than 24 hours before the appointment
   • Prepaid packages may be partially refunded if sessions remain unused
3. Check your notice period
   • Provide at least 24 hours' written notice to cancel without penalty
   • Cancellations within 24 hours typically incur the full session charge
4. Submit your cancellation
   • Email support or use the cancellation function in your account with your session date and reason
   • Request written confirmation of cancellation status
5. Calculate your refund (for packages only)
   • Synapse Mental Wellbeing refunds prepaid packages minus the value of completed sessions, a 5% processing fee, and a ₹500 minimum deduction
   • Ask support to provide this calculation in writing before processing

Warning: Late cancellations (within 24 hours) are charged in full. Set phone reminders 48 hours before your session if you're unsure you'll attend.

Cancel synapse hubs coworking membership

Coworking subscriptions renew automatically; you must cancel proactively to avoid future charges.

1. Access your Synapse Hubs account
   • Log in to your member dashboard
2. Locate your subscription settings
   • Look for "Membership," "Billing," or "Subscription" in account settings
3. Check for self-serve cancellation
   • Many hubs offer an automated "Cancel Subscription" button
   • If available, click it and confirm your cancellation
   • If not available, proceed to step 4
4. Contact support in writing if no self-serve option exists
   • Email or send a message with your membership ID and request cancellation
   • Ask when your current billing period ends and when cancellation takes effect
5. Confirm cancellation and final charges
   • Request written confirmation that no future recurring charges will be applied
   • Verify that access ends at the current period end, not immediately

Pro tip: Set a calendar reminder 2-3 days before your next billing date to cancel in advance. This prevents accidental auto-renewal charges if support is slow to respond.

What to expect after cancellation

Cancellation is not instant; understanding what happens next helps you spot problems early.

Immediate changes to your access

When you cancel a Synapse subscription, your access depends on the service type. For Synapse Hubs, you typically retain access through the end of your current billing period, then access is revoked. For individual services like laboratory testing or therapy, access or booking capability may end immediately after cancellation confirmation. Always ask support whether your access changes instantly or at period end.

Your data and account records

Synapse Group generally retains account data, usage history, and service records even after cancellation. This data may be stored for compliance, tax, or analytics purposes. If you want copies of your health reports, therapy notes, or coworking usage records, download or request them before cancellation. Email support to ask whether data will be retained, deleted, or archived. Stopee recommends keeping your own copies of important documents for your personal records.

Confirmation you must receive

Always insist on written cancellation confirmation that includes:

• Your name, account ID, and the service name
• Cancellation date and reference number
• Statement confirming no further recurring charges will occur
• Expected refund amount and timeline (if applicable)
• Your final access end date

Save this email. If a charge appears on your account after cancellation, this proof is your strongest evidence.

Refund policy and timelines by synapse service

Refunds are not guaranteed after every cancellation; what you get back depends on your service, when you cancel, and how far processing has progressed.

Refund eligibility and amounts

Deductions and hidden fees

Even when Synapse approves a refund, your actual credit may be lower than expected. Common deductions include:

• Platform fees: 2-5% charged at purchase; often excluded from refunds
• Processing fee: ₹100-500 for Synapse Mental Wellbeing prepaid packages
• Taxes (GST): 5-18% may be excluded if the service wasn't delivered
• Third-party costs: Lab courier charges, event insurance, or payment gateway fees

Always ask Synapse to provide the refund calculation in writing before processing. If the deductions seem excessive, query them-many are negotiable or illegal under the Consumer Protection Act.

How refunds reach your account

Synapse processes refunds to your original payment method (bank account, debit card, credit card, or UPI). Refunds typically take 5-14 working days to appear in your account, depending on your bank. Do not assume a refund is lost if it doesn't appear within 3 days; bank processing delays are normal. If it's been 15 working days, follow up with Synapse requesting a refund confirmation number and bank reference.

Common mistakes that delay or prevent your cancellation

Cancellations often fail not because the company refuses, but because customers make preventable errors. You can avoid these traps with a little forethought.

Mistake 1: cancelling through the wrong channel

Many Synapse customers contact customer service and ask verbally or via chat to "cancel my subscription." Verbal requests are not documented and easily disputed. Always submit your cancellation in writing-email is best-so you have a timestamped record. Include your full name, account ID, and explicit statement: "I request cancellation of my account effective immediately" or your desired end date. Chat logs may be deleted; emails remain.

Mistake 2: missing the cancellation window

SynapseHealthTech operates a strict 24-hour window; Synapse Conclave's refund tiers depend on event proximity. If you miss these deadlines, you lose your refund. Check the terms immediately after purchase and set a phone reminder if your window is tight. Stopee recommends cancelling within the first 12 hours to ensure you have a buffer.

Mistake 3: not requesting written confirmation

A support agent may say "Yes, your subscription is cancelled," but unless this is confirmed in writing, the company can claim it never received your request. Always reply to cancellation confirmations with: "Please confirm this cancellation and provide a reference number." Keep that email.

Mistake 4: ignoring recurring charges after cancellation

After you cancel a Synapse subscription (especially Synapse Hubs), continue checking your bank statements for 2-3 billing cycles. Some subscriptions fail to cancel on first attempt and charge you again. If a charge appears after cancellation, dispute it immediately with your bank as an "unauthorised charge" and forward your cancellation confirmation email to Synapse support. Banks typically reverse such charges within 7 days.

Mistake 5: deleting your account instead of cancelling the subscription

Deleting your account does not cancel an active subscription. Synapse may continue charging you on a deleted account, and refunds become harder to claim because there's no account history. Always formally cancel the subscription first, then-if you wish-delete your account days later after confirming no charges occur.

Pricing and subscription costs for synapse services

Understanding what you paid helps you verify refunds and spot duplicate charges.

Costs vary by location (Synapse Hubs pricing differs between Delhi, Mumbai, Bangalore, etc.) and current promotions. Always check your order confirmation for the exact amount charged. Stopee recommends comparing these baseline prices against your invoice to catch overcharges or unauthorized fees before requesting a refund.

When to escalate and file a formal complaint

If Synapse refuses your cancellation or refund without valid legal reason, or if support ignores your requests, formal escalation is your next step.

Internal escalation: synapse compliance and grievance address

Before filing an external complaint, send a final written notice to Synapse demanding resolution within 7 days:

1. Compose a formal email or letter titled "Formal Cancellation Grievance"
2. Include your account details, original order/booking ID, and reason for complaint
3. Attach copies of all relevant emails and payment confirmations
4. State your desired outcome (cancellation, refund, or both)
5. Set a 7-day deadline for response
6. Send to support@synapsegroup.in or the specific brand's support email
7. Request a read receipt or send via registered post if email is ignored

Keep a copy of this letter. If Synapse does not respond or refuses within 7 days, proceed to external escalation.

District consumer commission complaint

File a complaint with your District Consumer Commission (free, no lawyer required) if:

• Synapse refuses to honour a legal right to cancel (e.g., claiming no refunds allowed when the law permits one)
• Synapse ignores your written cancellation request for more than 30 days
• You discover duplicate charges or unauthorized transactions
• Synapse misrepresented the service before sale

You can file online via the National Consumer Dispute Redressal Commission (NCDRC) website or visit your local District Commission in person. Include your formal grievance letter, copies of all correspondence, and payment proof. The Commission typically rules within 90 days and can order Synapse to refund you plus compensation for harassment.

Report to your bank or UPI provider

If a charge appears after cancellation, report it to your bank immediately as an unauthorized transaction. Your bank can freeze the charge and initiate a dispute without waiting for Synapse's response. Provide your cancellation confirmation as evidence. Banks typically rule in your favour for charges after documented cancellation.

Your cancellation checklist

Use this checklist to ensure you cancel correctly and leave no loose ends.

• [ ] Identify which Synapse service you're cancelling (SynapseHealthTech, Lab India, Conclave, Mental Wellbeing, or Hubs)
• [ ] Find your original order/booking confirmation email and note the reference number
• [ ] Check the specific cancellation deadline for your service (24-hour window for HealthTech, event date for Conclave, etc.)
• [ ] Submit cancellation in writing to support@synapsegroup.in or the brand-specific email
• [ ] Save and screenshot the cancellation confirmation email (including timestamp and reference number)
• [ ] Note the promised refund amount and timeline
• [ ] Download or request copies of any important documents (health reports, therapy notes, etc.) before your account is closed
• [ ] Check your bank statement 3-5 working days after cancellation to confirm refund received
• [ ] Monitor for unexpected charges in the 2-3 billing cycles following cancellation
• [ ] If no refund arrives within the stated timeline (typically 14 days), follow up with Synapse in writing
• [ ] If Synapse ignores your request or refuses illegally, prepare your District Commission complaint

Should you cancel synapse? a practical summary

Cancellation is right for you if cost, quality, or circumstance has changed. It's also your legal right if the service was misrepresented or fails to deliver as promised. The only reason to hesitate is timing: if you're within a short cancellation window, act fast. Stopee has helped thousands of consumers cancel subscriptions they no longer need, recover refunds they're owed, and navigate companies designed to make cancellation hard. You're entitled to the same clarity and fairness.

Contact and correspondence address for synapse group

Use this verified address for formal written cancellation notices, complaints, or refund disputes if email support is unresponsive.

Synapse Group - Customer Service and Cancellation Requests

Registered Office (Primary Correspondence Address):
Synapse Group
New Delhi, India

For fastest response, email your cancellation request to support@synapsegroup.in or the specific brand support address. If email is ignored for 7 days, send a formal letter to the registered office by registered post with acknowledgement due. Keep the receipt as proof of delivery.

Stopee is committed to empowering you with clear, actionable steps to cancel any subscription. Whether you're dealing with Synapse Group or any other service, Stopee provides transparent guidance so you understand your rights, avoid traps, and reclaim your money. Start your cancellation today with confidence.