Manage Lola

How to cancel lola and understand your travel subscription rights in india

What is lola and why business travellers use it

Lola is a corporate travel management platform designed to simplify how employees and managers handle business trips. The service combines an intuitive mobile app with personalised travel concierge support to help you book flights, hotels, and ground transport while staying aligned with your company's travel policy.

Most businesses adopt Lola to reduce booking friction, consolidate travel expenses, and give employees real-time support when travel plans change. If you've decided the service no longer fits your needs, Stopee is here to guide you through a clean, friction-free cancellation process.

Core features offered by lola

Lola typically provides itinerary management that syncs across devices, booking support through the app or a live concierge team, real-time travel policy compliance checks, and consolidated billing for finance teams. Many organisations value the ability to set travel budgets, monitor spend, and generate detailed travel reports.

Who uses lola and what they value most

Small to mid-sized enterprises, startups, and larger corporations use Lola to standardise how employees travel. Users frequently highlight the time saved on complex bookings, the reliability of the concierge service, and the transparency around travel costs. However, if your company is shifting to a different travel management strategy or has contracted with another provider, cancellation is straightforward once you understand the process.

Why you might want to cancel lola

You have valid reasons to step away from Lola, and Stopee recognises that every business traveller's needs evolve.

Common reasons for cancellation

You may be consolidating vendors after a company merger, moving to in-house travel management, or switching to a competitor that better matches your team's workflow. Some organisations find the service model doesn't align with their remote-first culture, or they've negotiated better terms with an alternative provider. Others simply discover that the cost per employee doesn't justify the features their team actually uses.

Timing considerations before you cancel

Before you request cancellation, confirm your current billing cycle end date. Cancelling mid-cycle often means you lose access to the service immediately, even though you've already paid for the full period. Check whether you have any active bookings in the app, ongoing travel plans, or pending expense reports. Stopping service mid-trip can create significant operational friction.

Understanding your consumer rights under indian law

Your rights as a consumer in India are protected by the Consumer Protection Act, 2019, and Stopee wants you to cancel with confidence knowing where you stand legally.

Your right to clear information and fair terms

Under Indian consumer protection law, you have the right to receive clear, transparent information about subscription renewal terms, billing dates, cancellation timelines, and any charges that may apply after cancellation. Lola must disclose when your subscription auto-renews, what the renewal amount will be, and how to cancel. If the terms are hidden or unclear, you can file a complaint with the consumer protection authority.

Your right to cancel and seek refunds

The Consumer Protection Act grants you the right to cancel services within a reasonable timeframe. If Lola charges you after you've requested cancellation in writing, or if you've been charged for services you didn't use due to their error, you have grounds to demand a refund. The burden of proof lies with Lola to show that the charge was legitimate. Stopee recommends always requesting written confirmation of cancellation and retaining all communication for your records.

Escalation if lola refuses to cooperate

If Lola doesn't respond to your cancellation request within 30 days, or if they refuse to stop billing after you've cancelled, you can file a complaint with the State Consumer Disputes Redressal Commission or the District Consumer Court in your jurisdiction. Keep copies of all cancellation requests, confirmation emails, and billing statements. These documents are your evidence that you acted in good faith.

How to cancel lola in 6 clear steps

Stopee has broken down the cancellation process into straightforward, actionable steps you can follow whether you're cancelling as an employee or an organisation administrator.

Preparation before you cancel

Gather your account details before contacting Lola. You'll need your registered email address, your company name (as it appears in the subscription), your account ID if visible in the app, and a recent invoice or billing statement showing your subscription plan and the renewal date. Having these details ready speeds up verification with support and reduces back-and-forth email exchanges.

Step-by-step cancellation process

1. Open the Lola app or visit the web portal and log in with your account credentials.
   • If you're an employee, check whether your company administrator handles cancellation or if you can self-serve.
   • If you're the administrator, ensure you have access to the billing and subscription settings.
2. Navigate to your account settings or the subscription and billing section within the app.
   • Look for a menu item labelled "Account," "Settings," "Subscription," "Billing," or "Plan Management."
   • If the menu structure is unclear, use the in-app search function to find "cancel" or "subscription."
3. Look for a self-serve cancellation option such as "Cancel subscription," "End plan," or "Request cancellation."
   • Warning: Some platforms hide the cancel button in a secondary menu to discourage departures. Persist in looking; it must exist by law.
   • If you find it, click it and follow the on-screen prompts to confirm.
4. If no self-serve button exists, contact Lola support directly via the in-app help chat, email, or your company account manager.
   • Write a clear, dated email requesting cancellation: "I request cancellation of [company name]'s Lola subscription effective [date]. Please confirm cancellation in writing."
   • Send from the email address registered to the account for faster verification.
5. Provide your company details and request written confirmation of the cancellation date.
   • Ask for a cancellation confirmation email containing the effective date and any details about refunds or final charges.
   • Pro tip: Specifically ask whether any charges will be applied after the cancellation date and request a final invoice.
6. Retain all confirmation emails and save them in a dedicated folder for future reference.
   • Check your bank or credit card statement 5 to 7 days after the cancellation date to ensure no further charges appear.
   • If you spot an unexpected charge, contact Lola support immediately with your confirmation email as evidence.

Refund and billing: what to expect after cancellation

Understanding Lola's refund policy helps you plan your budget and avoid surprises when you review your final invoice.

Standard refund policy explained

Most travel management platforms do not offer prorated refunds if you cancel mid-billing period. This means if you've paid for a full month and cancel on day 15, Lola typically keeps the full month's payment. However, some plans or contracts include refund clauses for specific circumstances, particularly if you're on an enterprise or multi-year agreement.

When you may receive a refund

• Billing errors: If Lola charged you twice for the same month, charged the wrong amount, or continued billing after you cancelled in writing, you are entitled to a refund for the erroneous charges plus interest as per Indian law.
• Trial period charges: If you enrolled in a free trial and were unexpectedly charged, Lola must refund you within 14 days if you cancel within the trial period. Verify the trial terms in your account or original welcome email.
• Enterprise or custom contracts: If your company signed a multi-year deal with Lola, check the contract for early termination fees or refund eligibility. Your account manager can clarify whether exit clauses apply.

How long refunds take to process

If Lola approves a refund, expect it to appear in your bank account or credit card within 7 to 14 business days. The exact timeline depends on your bank's processing speed. If 14 days have passed and the refund hasn't arrived, contact your bank and ask them to investigate the pending refund using the transaction reference Lola provided.

Lola pricing and plan structure in india

Lola operates on a B2B model, meaning pricing is customised per organisation rather than advertised publicly. Stopee recommends requesting a formal quote before committing so you understand the cost structure.

Typical pricing models

How to get an accurate quote

Contact Lola's sales team directly via their website or request a demo. Be ready to share your company size (number of employees who travel), average monthly booking volume, and which features matter most to you. Keep any previous contracts or pricing agreements handy so you can negotiate renewal terms or identify better alternatives.

What happens immediately after you cancel

Cancellation doesn't happen in a vacuum, and Stopee wants you to understand the practical implications for your team and active bookings.

Access and feature availability

Your access to the Lola app and web portal typically ends on the last day of your paid billing cycle, unless you've negotiated an earlier termination date. Premium features like concierge support and real-time booking assistance will no longer be available after that date. Employees may still be able to view historical itineraries and receipts in the app for a limited period, but the ability to book new travel or request concierge support stops immediately.

What happens to your data and itineraries

Lola usually retains your travel data, itineraries, and expense records for 12 months after cancellation (or as required by law) to support ongoing tax compliance, audit trails, and reimbursement claims. You can download your travel history and receipts from the app before cancellation if you want a personal copy. After 12 months, Lola will permanently delete your data unless you request otherwise.

Auto-renewal stops after cancellation

Once your cancellation is confirmed, automatic renewal charges must stop. However, verify this by checking your billing statements for the next two months. If a renewal charge appears after your confirmation date, immediately contact Lola support and reference your cancellation email. If they don't reverse the charge within 7 days, escalate the complaint to your bank's dispute resolution team.

Common mistakes to avoid when cancelling

Cancelling a corporate travel service can feel stressful, especially if you're managing multiple stakeholders. Stopee has seen hundreds of cancellations go wrong, and we want yours to be smooth.

Mistake 1: cancelling without checking active bookings

If your company has flights, hotels, or car rentals booked through Lola when you cancel, those bookings don't automatically transfer or get cancelled. You must manually contact the hotel chains, airlines, and rental agencies to modify or cancel each booking. Start this process at least 2 weeks before your cancellation date. Use the itinerary view in Lola to export all active bookings and assign cancellation responsibility to your team.

Mistake 2: not requesting written confirmation

Verbal cancellations over the phone or casual messages in chat don't hold up if Lola continues to bill you. Always request cancellation in writing via email, and ask for a dated confirmation response specifying the exact cancellation date. Save this email permanently. If a dispute arises later, this email is your legal proof of good-faith cancellation.

Mistake 3: forgetting to check the billing statement post-cancellation

Not all companies stop billing immediately after cancellation is requested. Some process refunds separately from the cancellation. Review your next billing statement 5 to 7 days after cancellation, and if unexpected charges appear, screenshot them immediately and contact Lola support with your cancellation email attached.

Mistake 4: cancelling during a critical travel period

Cancelling Lola when your team is actively using it to manage high-value trips creates operational chaos. Plan your cancellation for a low-travel season or give your team at least 2 weeks' notice so they can transition to an alternative booking method or platform. This courtesy also protects your company's travel continuity.

Checklist: your cancellation action plan

Use this checklist to ensure you've covered every step and won't face surprises after cancellation.

• Gather account details (email, company name, account ID, recent invoice)
• Check current billing cycle end date in your subscription settings
• Export or screenshot all active travel bookings from the Lola app
• Notify your team of the cancellation and transition plan
• Contact Lola support via email requesting cancellation (keep a copy)
• Request written confirmation of the cancellation date and any final charges
• Save all confirmation emails in a dedicated folder
• Check your billing statement 5-7 days after cancellation for unexpected charges
• Verify that no new charges appear 30 days post-cancellation
• File a complaint with the consumer authority if charges continue after cancellation

Customer reviews and real-world experiences

Understanding what other users value and what they've struggled with helps you make an informed cancellation decision and set realistic expectations.

What users praise about lola

Most positive reviews highlight the ease of booking, the responsiveness of the concierge team, and how well the app syncs itineraries across devices. Finance teams appreciate the consolidated billing, spend visibility, and the ability to set and enforce travel policies. Many users say Lola has saved them hours per month compared to managing bookings across multiple airlines and hotel websites.

Common complaints and friction points

Some users report that the platform's customer support can be slow during peak travel seasons. Others feel the per-employee pricing becomes expensive as headcount grows, especially if only a fraction of the team travels regularly. A smaller group mentions that the app occasionally crashes during peak booking times or that support doesn't always have quick solutions for visa or travel disruption issues. These frustrations often trigger the decision to cancel and explore alternatives.

Key takeaways and next steps

Cancelling Lola is a manageable process when you understand the steps, your consumer rights, and the timing. Start by gathering your account details, confirm your cancellation date with written communication, and monitor your billing statement for the next 30 days. If Lola continues to charge you after cancellation, use your email confirmation as evidence and escalate to your bank or the consumer protection authority in your state.

Stopee has helped thousands of consumers cancel subscriptions confidently by providing transparent guidance, legal backing, and accountability. Whether you're switching to a new travel management platform or managing travel differently, Stopee at stopee.com is here to support your cancellation journey. If you encounter any resistance from Lola or don't receive confirmation within 7 days, reach out to Stopee for escalation support and guidance on filing a formal consumer complaint in India.