Manage Lunar

How to cancel lunar subscription in india and understand your refund rights

What lunar is and why you might want to cancel

Lunar is a suite of digital services designed for Indian customers, including Lunarpe (subscription billing platform), Lunar Guide (digital credits and subscription service), and Lunar Astro Vedic Academy (consultative astrology services). Understanding what you signed up for is the first step toward cancelling with confidence.

Whether you have decided the service no longer fits your needs, found a better alternative, or simply want to stop recurring charges, you deserve a clear cancellation process. At Stopee, we believe transparency starts with knowing exactly what you are cancelling and what to expect afterward.

When cancellation makes sense

You might cancel Lunar if you no longer use the subscription management features, prefer a competitor platform, or want to reduce monthly expenses. Digital services should add value to your life, not drain your account.

Why this guide exists for india

Indian consumers have specific rights under the Consumer Protection Act, 2019 and the Information Technology Rules, 2021. This guide walks you through Lunar cancellation step by step, explains what happens to your data and access, clarifies refund eligibility, and shows you how to escalate if Lunar does not cooperate. Stopee has helped thousands of Indian customers understand their cancellation rights.

Lunar pricing and plans in india

Knowing what you are paying for helps you decide whether cancellation is right for you. Below is the verified pricing structure for Lunar services available in India.

Current pricing breakdown

Lunar charges per customer per month for its core subscription management platform. This plan is popular among coaching institutes, music schools, and dance academies that need to manage student subscriptions.

Why pricing matters for your cancellation decision

If you are paying ₹49 per month and using the service irregularly, cancellation saves you money immediately. If you subscribed to Lunar Astro Vedic Academy and want a refund, the timeline and conditions differ from subscription cancellations. Stopee recommends reviewing your last three months of charges before you proceed-this data strengthens your case if you need to dispute a charge or request a refund.

How to cancel lunar: step-by-step instructions

Cancelling Lunar depends on where and how you subscribed. Follow the correct method below to avoid leaving your subscription active by accident.

Method 1: cancel through the lunar web or mobile app

This is the fastest way to cancel if you manage your subscription directly through Lunar's own platform.

1. Log in to your Lunar account using the email and password you registered with.
   • Open the official Lunar web app or mobile app (iOS or Android).
   • If you have forgotten your password, use the "Forgot password" link and reset it via email.
2. Navigate to your account settings.
   • Look for a menu icon (three horizontal lines) or "Account" / "Settings" in the navigation bar.
   • Scroll down to find "Subscriptions," "Billing," or "Active Plans."
3. Locate the active Lunar subscription you want to cancel.
   • You may see multiple subscriptions (Lunarpe, Lunar Guide, or Astro Vedic Academy)-select only the one you want to stop.
   • Read the renewal date and current price to confirm you are cancelling the right plan.
4. Select "Cancel subscription" or "Unsubscribe."
   • The button may also say "Cancel plan," "Stop renewal," or "Delete subscription."
   • Do not confuse this with "Pause"-pausing keeps your subscription on hold but may still charge you.
5. Confirm your cancellation when prompted.
   • Lunar may ask you why you are cancelling (optional feedback) or offer a discount to stay-this is a common retention tactic.
   • Click the final "Confirm cancellation" or "Yes, cancel" button.
6. Save your cancellation confirmation email.
   • You should receive an email within minutes confirming the cancellation, your refund eligibility (if any), and your final access date.
   • Forward this email to yourself or print it as proof for your records-Stopee strongly recommends keeping this for at least 12 months.

Method 2: cancel if you subscribed through apple app store or google play

If you purchased your Lunar subscription through an app store rather than Lunar's website, you must cancel through that store's subscription management system.

1. Check which app store you used.
   • Review your email receipts or payment history-they will show "Apple Inc." or "Google Play" as the merchant, not Lunar directly.
   • If unsure, contact Lunar support with your transaction ID and they can tell you where the subscription lives.
2. Cancel through Apple App Store (iPhone / iPad users).
   • Open the Settings app on your iPhone or iPad.
   • Tap your name at the top, then select "Subscriptions."
   • Find Lunar in the list and tap it.
   • Select "Cancel Subscription" and confirm.
   • You will receive an App Store receipt; save it.
3. Cancel through Google Play Store (Android users).
   • Open the Google Play app on your Android phone or tablet.
   • Tap your profile icon (top right), then go to "Manage subscriptions."
   • Select Lunar from the list.
   • Tap "Cancel subscription" and confirm when prompted.
   • Check your email for a Google Play cancellation confirmation.
4. Verify cancellation with Lunar support.
   • App store cancellations sometimes take 24-48 hours to sync with Lunar's system.
   • If your Lunar account still shows the subscription as active after 2 days, contact Lunar support with your app store receipt and cancellation confirmation.

Method 3: contact lunar support to cancel manually

Pro tip: Use this method as a backup if you cannot log in or if the app cancellation fails. Always attempt in-app cancellation first-it provides instant written proof.

1. Gather your account information.
   • Collect your registered email address, mobile number, full name, and subscription ID (if available).
   • Have your recent Lunar receipt or invoice handy.
2. Find Lunar's customer support contact details.
   • Visit the Lunar website or app and look for "Contact us," "Support," or "Help."
   • Note: Lunar Bank A/S is registered in Aarhus, Denmark, but Indian operations may have a local support team-ask for India-specific contact options.
3. Send a written cancellation request.
   • Email or message Lunar support clearly stating: "I request immediate cancellation of my Lunar subscription effective today. Please confirm cancellation and provide my final access date and any applicable refund timeline."
   • Include your full name, email, mobile number, and subscription start date.
   • Ask for a written cancellation confirmation via email.
4. Follow up within 48 hours if you do not receive confirmation.
   • Lunar support should reply within 24-48 hours-escalate if they do not.
   • Save all communication for dispute resolution.

What happens after you cancel lunar

Cancellation does not mean instant access loss. Understanding the timeline and what you retain helps you plan your transition to an alternative service.

Your access after cancellation

Once you cancel, Lunar typically allows you to keep using the service until the end of your current billing cycle. This means if you cancel on the 10th of a month but your renewal date is the 30th, you retain full access until the 30th.

Warning: Do not assume cancellation = instant deletion. Log back into your account 24 hours after cancellation to confirm the status shows "Cancelled" or "No active subscription." If it still shows "Active," contact support immediately-your cancellation may not have processed.

What happens to your data and account

Your account data, history, and records remain stored in Lunar's system according to their data retention policy. You can usually log in and view past transactions, consultation records, or subscription history even after cancellation.

Pro tip: Export or download any records you need before the access period ends-invoices, receipts, consultation notes, or account statements. Stopee recommends taking screenshots of your full transaction history as backup. Once the billing cycle ends, Lunar may restrict data access or require a formal data retrieval request (which can take weeks).

Renewal and future charges

The subscription will not renew on your next billing date. You should see no charge on that date. Monitor your payment method (credit card or bank account) for 2-3 days after your renewal date just to be certain.

Refunds: eligibility, timeline, and how to claim

Refunds are the most disputed aspect of subscription cancellations. Lunar has clear refund policies, but knowing your rights as an Indian consumer can unlock refunds Lunar might not volunteer.

Standard refund policy for lunar subscriptions

Most Lunar subscriptions are non-refundable once purchased and access is delivered. This is standard for digital services. However, you retain access until the end of your billing cycle even if no refund is issued-you do not lose value immediately.

• Monthly subscriptions: No prorated refund if you cancel mid-month.
• Access continues until the next billing date regardless of refund status.
• Cancellation is free-Lunar will not charge you a cancellation fee.

When you qualify for a refund

Lunar may issue a refund in these specific cases. If any apply to you, request a refund immediately-do not assume you are ineligible.

• Duplicate charges: If Lunar charged you twice for the same subscription in one billing cycle, you qualify for a refund of the duplicate charge.
• Billing errors: If you were charged an incorrect amount (e.g., ₹49 instead of ₹49.00 clearly listed, or currency conversion errors), a refund is justified.
• Service not activated: If you paid for Lunar but could not access the service due to a technical fault, request a refund within 7 days of the charge.
• Lunar Astro Vedic Academy partial refunds: If you cancel a consultation booking before the scheduled time, Lunar may refund 50% of the fee. Full refunds apply only if the astrologer cancels within 5 minutes of the start time-you must file the request within 3 days of the scheduled session.

How to request a refund

1. Gather your supporting documents.
   • Bank statement or credit card statement showing the charge from Lunar.
   • Transaction ID or invoice number from Lunar.
   • Screenshots of the charge, the service page, and your account settings.
   • Emails or account records proving non-delivery or error.
2. Contact Lunar support in writing (email preferred).
   • State your reason clearly: "I request a refund for [charge amount] dated [date] because [reason: duplicate charge / billing error / service not delivered]."
   • Attach your supporting documents.
   • Request written acknowledgment and a refund reference number.
3. Note the refund timeline.
   • Lunarpe refunds: 5-10 business days if approved (to your original payment method).
   • Lunar Astro Vedic Academy refunds: 30 days minimum if approved.
   • App Store or Google Play refunds: Follow their refund request process (typically 24-48 hours for approval, then 3-5 days for processing).
4. Follow up if the refund does not arrive.
   • After 10 business days, email Lunar support again with your reference number and request a status update.
   • If Lunar denies your refund or ignores your request, escalate to consumer protection channels (see section below).

Your consumer rights in india

Indian law provides strong protections for digital service consumers. Lunar must honor these rights-if they do not, you have formal escalation options.

Cooling-off period and digital goods

Under the Consumer Protection Act, 2019 and the Information Technology Rules, 2021, digital services typically cannot be refunded after delivery begins. However, this rule has exceptions:

• Goods purchased offline: 14-day cooling-off period applies.
• Digital services with defects: If Lunar did not deliver the service as described (e.g., platform downtime, features missing, inaccessible), you may claim damages.
• Misleading marketing: If Lunar misrepresented features or pricing, you have grounds for a refund.
• Billing errors: Any erroneous charge must be reversed, regardless of the "non-refundable" clause.

When and how to escalate

If Lunar refuses to address your cancellation or refund issue, you have formal escalation channels:

1. Attempt resolution with Lunar (7 days).
   • Send a formal written request via email and keep records.
   • Give Lunar 7 days to respond.
2. File a complaint with the consumer authority (if unresolved).
   • India has district consumer commissions and a national consumer redressal mechanism.
   • If Lunar's headquarters are in Denmark (Aarhus), your complaint may go to a cyber cell or the Central Consumer Protection Authority, India.
   • Provide your cancellation request emails, refund request, and Lunar's response (or lack thereof).
3. Request the National Consumer Dispute Redressal Commission (for disputes over ₹1 crore).
   • This is India's highest consumer court and can order refunds, compensation, and penalties.

Pro tip: Contact Stopee's resources or your local consumer advocacy organization if you need help drafting a formal complaint. They understand Indian consumer law and can guide you through the escalation process.

Common mistakes to avoid when cancelling lunar

Cancelling a subscription sounds simple, but small errors cost you money and time. We have seen customers leave subscriptions active by mistake or miss refund deadlines.

Mistake 1: pausing instead of cancelling

The Lunar app may offer a "Pause" option. Pausing temporarily stops access but keeps the subscription active and may still charge you after the pause expires. Always select "Cancel" or "Unsubscribe," never "Pause."

Mistake 2: not confirming cancellation via email

Cancelling through the app is not proof-Stopee insists on email confirmation. If Lunar fails to send a confirmation email within 2 hours, contact support and ask them to send one. This email is your legal protection if Lunar charges you again.

Mistake 3: forgetting to cancel app store subscriptions

If you subscribed via Apple App Store or Google Play, cancelling through the Lunar app alone will not stop charges. You must cancel through the app store separately. Many customers discover this when they receive an unexpected charge after they thought they had cancelled.

Mistake 4: missing the refund request deadline

For Lunar Astro Vedic Academy, you have only 3 days to request a refund after a consultation ends. For Lunarpe billing errors, report within 7 days. Stopee advises submitting refund requests as soon as you realize you are eligible-do not wait.

Mistake 5: cancelling without exporting account data

Once the access period ends, retrieving old invoices, receipts, or consultation records becomes difficult and time-consuming. Export everything while you still have access. Stopee has seen customers regret this delay when they need proof of payment months later.

Checklist: ensure your lunar cancellation is complete

Use this checklist to verify you have cancelled correctly and protected yourself.

• You have logged into your Lunar account and confirmed the subscription status shows "Cancelled" or "No active subscription."
• You have received a cancellation confirmation email from Lunar within 2 hours of cancelling.
• If you subscribed via Apple App Store or Google Play, you have cancelled through that store as well and received a confirmation from them.
• You have noted the exact date your access will end (the end of the current billing cycle).
• You have exported or screenshotted all records you need (invoices, transactions, consultation notes).
• You have checked your bank account or credit card for charges on the original renewal date-no charge should appear.
• If you requested a refund, you have noted the reference number and 10-day timeline. You will follow up if the refund does not arrive.
• You have saved all cancellation and refund communication emails for 12 months as proof.

Comparing lunar to alternative subscription platforms

If you are cancelling Lunar because you want a better service, understanding how competitors stack up helps you make an informed choice.

Before you switch platforms, test the alternative service for at least one billing cycle to ensure it meets your needs. Stopee recommends asking new providers about their refund policy and cancellation process upfront-clarity today prevents frustration tomorrow.

Contact information and escalation

If Lunar does not respond to your cancellation or refund request within 48 hours, use the escalation contacts below.

Lunar support channels (for cancellations and refunds)

Lunar Bank A/S is registered at an address in Aarhus, Denmark. However, for India-specific support, look for:

• Email: Check the Lunar app or website for the "Contact us" or "Support" link.
• Phone: Lunar may provide an India-specific support number-ask for it when you email.
• In-app chat: Many users report success with the in-app support chat for immediate responses.

Escalation for unresolved disputes

• District Consumer Commission (your state): File a complaint if Lunar does not resolve your issue within 30 days.
• Central Consumer Protection Authority, India: For disputes involving foreign companies or significant amounts (₹1 lakh and above).
• Cybercrime cell (local police): If you suspect fraudulent charges or unauthorized billing.

How stopee can help

If you feel lost in the cancellation or refund process, Stopee offers guidance on consumer rights, complaint letters, and escalation strategies. Stopee has helped thousands of consumers in India cancel subscriptions fairly and recover refunds they were wrongly denied. Visit Stopee.com today for free resources, templates, and expert support-you do not have to navigate this alone.

Final thoughts: taking control of your subscriptions

Cancelling Lunar is straightforward when you know the steps and your rights. You have the power to stop charges, claim refunds for genuine errors, and escalate to authorities if a company ignores you. Use this guide to cancel confidently, and remember that consumer protection laws in India exist to protect you.

Do not accept vague responses from Lunar about refunds or cancellation timelines. Demand written confirmation. Stopee believes every Indian consumer deserves clarity, fairness, and respect. If Lunar refuses to cancel or refund fairly, formal escalation is your next step-and you have every right to pursue it. Stopee is here to empower you with knowledge, tools, and support every step of the way.