Manage Lunar

How to cancel lunar and reclaim your moon phase app freedom

Understanding lunar and why you might want to cancel

Lunar is a mobile astronomy app that tracks moon phases and provides customizable widgets for your home screen. The free version gives you basic moon phase information, but paid upgrades unlock Pro features and premium widget options across iOS and Android in Singapore.

If you've subscribed to Lunar's Pro Version or purchased Pro widgets and now want to step back, you're not alone. Many users find they prefer simpler tracking methods, want to reduce app clutter, or simply changed their mind about the value. At Stopee, we help you navigate cancellation smoothly and understand exactly what happens to your account and money when you leave.

When cancellation makes sense

You might choose to cancel Lunar if you rarely check moon phases, find the Pro features redundant, or prefer built-in calendar widgets. The subscription is modest-only S$2.98 per month or S$14.98 annually-but even small recurring charges add up when you're not using them.

Before you cancel, ask yourself: am I genuinely using this app weekly? If the answer is no, stopping the charge is the right call. Stopee's guidance will ensure you exit cleanly and understand your refund rights under Singapore law.

Pricing and what you're paying for

Lunar offers three paid options on the Singapore App Store. The table below shows exactly what costs apply and which option gives the best value if you decide to stay.

Your consumer rights in singapore when cancelling

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel digital subscriptions and gives you specific rights Lunar must respect.

The 14-day withdrawal right

You have a 14-day window to change your mind after purchasing or upgrading your Lunar plan. This right applies to plan changes and new subscriptions, provided you have not yet fully used the Pro benefits. To claim this right, you must contact Lunar through the app chat and formally request withdrawal within the 14-day period.

Important: If you've already used significant Pro features-such as unlocking premium widget customization or accessing exclusive analytics-Lunar may argue that you've forfeited your withdrawal right. The sooner you cancel after purchase, the stronger your case for a refund.

Unauthorized charges and dispute escalation

If Lunar charged you without clear consent or continued billing after you attempted cancellation, you can dispute the charge with your payment provider or app store. Singapore's laws require merchants to obtain explicit, informed consent before recurring charges. Document your cancellation attempts and any emails requesting refunds.

If Lunar refuses to respond or resolve the issue, escalate to the Consumers Association of Singapore (CASE) or your bank's dispute team. Dispute resolution typically takes 4 to 6 weeks through your bank and up to 8 weeks through the app store.

How to cancel lunar via your subscription platform

Lunar subscriptions live in three places: Apple App Store, Google Play Store, or directly through Stripe on the web. Cancelling through the wrong channel won't work-you must cancel where you originally subscribed. Here's exactly how to do it on each platform.

Cancelling lunar through the apple app store (iOS)

If you subscribed on an iPhone or iPad, your subscription lives in Apple's ecosystem. Follow these steps to cancel without delay.

1. Open the App Store app on the iPhone or iPad where you subscribed to Lunar Pro.
   • Do not use a web browser-App Store subscriptions must be managed in the app itself.
2. Tap your profile icon in the top right corner of the App Store home screen.
   • You may need to scroll down if you don't see the profile icon immediately.
3. Select "Subscriptions" from the menu.
   • This shows all active and past subscriptions tied to your Apple ID.
4. Tap "Lunar" or "Lunar - Moon Phase & Widgets" in the active subscriptions list.
   • If you see multiple subscriptions, choose the one that says "Pro Version" (not Widget Pro, which is a one-time purchase).
5. Tap "Cancel Subscription" or "Edit" and then "Cancel Subscription".
   • Apple will ask you why you're leaving (optional feedback) and may offer a discount-only accept if you genuinely want to stay.
6. Confirm cancellation by tapping "Confirm" or "Stop Subscription".
   • You'll receive an email confirmation from Apple within 24 hours.

Pro tip: Apple processes cancellations immediately, but you retain access to Lunar Pro until your current billing cycle ends. If you paid for an annual plan, you'll keep Pro features until the one-year mark.

Cancelling lunar through google play store (Android)

Android users manage subscriptions through Google Play. The process mirrors Apple's but uses Google's interface.

1. Open the Google Play Store app on the Android device linked to your Lunar subscription.
   • Ensure you're logged into the same Google account that purchased Lunar Pro.
2. Tap your profile icon (usually initials in a circle) at the top right.
   • If you don't see it, open the app drawer and search for "Play Store Settings".
3. Select "Manage subscriptions" or "Subscriptions" from the menu.
   • You'll see all active subscriptions on this Google account.
4. Tap "Lunar" or "Lunar - Moon Phase & Widgets" to open the subscription details.
   • Ensure you're cancelling the "Pro Version" subscription, not a one-time widget purchase.
5. Tap "Cancel subscription" at the bottom of the page.
   • Google will prompt you with a cancellation survey; feedback is optional.
6. Confirm by tapping "Cancel subscription" again when prompted.
   • You'll see a confirmation message; Google sends an email confirmation within 2 hours.

Warning: If you cancel a monthly Google Play subscription, you lose access immediately. Google Play differs from Apple-your benefits stop at the exact cancellation moment, not at the end of the billing cycle. Check your billing date before cancelling if you want to maximize your subscription value.

Cancelling lunar directly via the web or stripe

If you subscribed through Lunar's website or used a Stripe checkout directly (rather than the app stores), follow this path.

1. Open the Lunar app and navigate to account or subscription settings.
   • This is usually a gear icon or "Account" tab in the app menu.
2. Look for a subscription management option or billing section.
   • Lunar may label this "Subscriptions", "Billing", or "Plans".
3. Select your active subscription and tap "Cancel" or "Manage".
   • If no in-app option appears, proceed to step 4.
4. Alternatively, contact Lunar support directly through the app's chat or help menu.
   • Request cancellation by writing: "I wish to cancel my Lunar Pro subscription effective immediately. Please process my cancellation and confirm the cancellation date."
5. Ask for written confirmation of your cancellation including the effective date and any prorated refund eligibility.
   • Stopee recommends saving this email for your records.

Pro tip: Web-based subscriptions processed through Stripe typically allow cancellation effective immediately with no service continuing beyond that moment. However, Lunar's stated policy is no prorated refunds for unused time, meaning if you cancel on day 15 of a 30-day billing cycle, you forfeit the remaining 15 days.

What happens to your account and access after cancellation

Cancelling a Lunar subscription triggers a specific sequence of events. Understanding this timeline protects you from surprises and lets you make an informed decision about whether to cancel now or wait.

Immediate changes after you cancel

The moment you cancel through Apple App Store or Google Play, your subscription status changes to "Cancelled" in the store's system. However, your access to Lunar Pro features continues until the end of your current billing period. This is not a grace period-it's how both app stores honor the subscription you've already paid for.

If you subscribed via the web or Stripe, cancellation typically takes effect immediately, and Lunar discontinues service that same day. You lose access to Pro widgets and premium features right away with no extension.

After your billing cycle ends

Once your current paid period concludes, the Lunar app automatically downgrades you to the free version. You can still use Lunar to track moon phases, but Pro widgets, advanced customization, and any premium features become locked. A reminder notification usually appears 3 to 7 days before your access expires.

Your account data-saved preferences, widget configurations, and any notes you've created-remains on Lunar's servers. You can sign back in with your free account anytime. You do not need to delete the app; simply opening it will show your free-tier experience.

Reactivating your subscription if you change your mind

If you cancel and later decide you want Lunar Pro again, resubscribing is straightforward. Open the app, navigate to the subscription section, and select your plan. The app stores and Stripe process the new subscription immediately, and your Pro access restores within minutes. There is no waiting period or re-activation fee.

Refunds, credits and what you should realistically expect

Lunar's refund policy is restrictive and aligns with app industry standards: all sales are final, with no refunds or credits for unused subscription time unless required by Singapore law or specific technical failure on Lunar's part.

When lunar will refund you

Lunar issues refunds or credits in only two circumstances. First, if a technical issue prevented you from accessing Pro features-for example, premium widgets crashed on launch or customization tools were unavailable-Lunar may credit your account. Second, if you exercise your 14-day withdrawal right under Singapore consumer law and cancel without substantially using Pro features, Lunar must refund the full amount.

Outside these scenarios, cancellation means you forfeit any unused service time. If you paid S$14.98 for a yearly subscription and cancel after 3 months, you will not receive a prorated refund for the remaining 9 months.

How to request a refund

If you believe you qualify for a refund under the 14-day withdrawal right or due to a technical failure, take these steps immediately.

1. Contact Lunar support via the app chat or help menu within 14 days of your purchase or plan change.
   • Be specific: "I purchased the Pro Version on [date] and am exercising my 14-day withdrawal right. I request a full refund."
2. If claiming a technical issue, describe what went wrong and when.
   • Include screenshots if available, and explain how the issue prevented you from using Pro features.
3. Save Lunar's response and any refund confirmation email.
   • Processing typically takes 5 to 10 business days.
4. If Lunar refuses, escalate to your payment provider (Apple, Google, or your bank) or contact CASE (Consumers Association of Singapore).
   • Stopee advises keeping all correspondence for your dispute claim.

Warning: Disputing a charge with your bank or payment provider as a last resort can work, but it may trigger Lunar to suspend your account. Only escalate if Lunar ignores your refund request or refuses unreasonably.

Common mistakes people make when cancelling lunar

Cancelling is straightforward, but small errors can leave you subscribed longer than intended or confused about when access ends. We've seen customers stumble on these points-avoid them and you'll cancel cleanly.

Cancelling in the wrong place

The most common mistake is cancelling on a platform where you never subscribed. If you signed up via Apple App Store, cancelling on Google Play won't work-your Apple subscription keeps billing. Check your Apple ID email or App Store purchase history to confirm where you subscribed, then cancel only there.

Pro tip: When in doubt, contact Lunar support and ask: "Which platform is my subscription active on?" They can tell you in seconds, saving you time and frustration.

Assuming immediate access loss after cancellation

Many users cancel and then panic because they still see Pro features available. This is not a glitch-Apple and Google both honor your paid period even after cancellation. You keep access until your cycle ends. If you cancelled expecting immediate access loss and want to reverse the cancellation, you can usually resubscribe before your period ends and retain the original billing date.

Not capturing your cancellation confirmation

Always screenshot or save the cancellation confirmation screen. If Lunar charges you again after you've cancelled, this proof becomes essential for disputing the charge with your payment provider. Stopee recommends photographing your confirmation and saving any email receipt.

Forgetting to cancel the one-time widget pro purchase

Lunar's Widget Pro is a S$34.98 one-time purchase, not a subscription. If you bought it once, there's nothing to cancel-it never expires and never renews. However, if you purchased both a Pro Version subscription and the Widget Pro separately, cancelling the subscription won't refund the widget purchase. These are two separate transactions with different refund rules.

Your stopee cancellation checklist

Use this quick checklist to confirm you've cancelled correctly and protected yourself. Tick each item before considering the job done.

• I identified where my Lunar subscription is active (Apple App Store, Google Play, or web/Stripe).
• I navigated to the correct platform and located Lunar in my subscriptions.
• I tapped "Cancel Subscription" and confirmed the cancellation in the platform's interface.
• I received a cancellation confirmation email from Apple, Google, or Lunar within 24 hours.
• I screenshotted or saved the cancellation confirmation message for my records.
• I verified my billing date and understood when my access to Lunar Pro will end.
• If I'm owed a refund (14-day withdrawal right), I contacted Lunar support with my request.
• I checked my app store or bank statement 5 to 7 days after cancellation to confirm no further charges appeared.

Why thousands of users have chosen to move on from lunar

User feedback on Lunar is largely positive-the app holds a 4.5/5 rating on both app stores and users praise its clean interface and accurate moon phase tracking. However, cancellation reasons cluster around three themes worth noting if you're on the fence about leaving.

First, many users discover they barely check the app. The moon phase novelty wears off after a few weeks, and the subscription feels like forgotten clutter in their billing history. Second, some find the Pro features-primarily custom widgets-less valuable than expected. Built-in iOS and Android calendar widgets offer similar information without a monthly fee. Third, budget-conscious users consolidate apps and eliminate small recurring charges, and S$2.98 per month is an easy cut when money tightens.

Positive reviews, conversely, come from casual astronomy enthusiasts, lunar phase photographers, and gardeners who track lunar cycles for planting. If you fall into these groups, staying subscribed may align with your interests. If you're cancelling because the app doesn't fit your routine, you're making a sound financial decision.

Escalation and formal complaints

If Lunar refuses to cancel your subscription, ignores your refund request, or continues charging after cancellation, you have formal avenues to escalate.

Contacting lunar for formal complaints

Lunar does not maintain a local Singapore office. All complaints and cancellation requests directed to physical addresses must be sent to their Denmark headquarters. Write a formal letter or email requesting cancellation or refund and address it to:

Lunar support: Use the in-app chat or help menu to request the official mailing address for complaints. Lunar is obligated to provide this under consumer protection law.

Email alternative: If Lunar publishes a support email address, use registered or tracked mail (such as Singapore Post's registered mail service) to ensure proof of delivery.

Escalating to CASE or your payment provider

If Lunar does not respond within 14 days of a formal complaint, escalate to the Consumers Association of Singapore (CASE). CASE mediates disputes between consumers and merchants at no cost and has authority to pressure Lunar into compliance or refunds. You can file a complaint online at case.org.sg or call their hotline.

Simultaneously, contact your bank or payment provider (Apple, Google, your credit card issuer) and file a dispute for unauthorized charges. Provide copies of your cancellation request, Lunar's refusal, and proof of the disputed charges. Payment providers are incentivized to rule in your favor and often process refunds while disputes are under investigation.

Why stopee helps you stay in control of your subscriptions

Cancelling one app seems simple. But when you're managing multiple subscriptions-streaming services, productivity tools, fitness apps-it's easy to lose track of what charges run monthly and forget to act when you want out. Stopee has helped thousands of consumers cancel unwanted subscriptions by providing clear, step-by-step guidance tailored to each service.

We know the traps: platforms that hide cancellation buttons, refund policies written to confuse, and delays that cost you extra billing cycles. Our mission is to give you the knowledge and confidence to cancel on your own terms, reclaim forgotten charges, and understand your legal rights in Singapore.

If you're cancelling Lunar or juggling dozens of other subscriptions, Stopee's guides cut through the noise and get you to the cancel button fast. Visit Stopee at stopee.com to explore guides for services you've been meaning to quit, and join a community of consumers taking control of their digital lives.