Manage Mylife

How to cancel mylife and protect your personal data in india

What is mylife and why you might want to cancel

Mylife is an online platform that aggregates public information and creates personal background reports. The service operates through subscriptions and one-time purchases, allowing users to view reports, manage privacy settings, and access optional paid features related to personal data.

You may use Mylife to check your own background report or manage your online reputation, but many customers cancel after discovering they no longer need the service or prefer not to have their data managed on the platform. Understanding your cancellation rights upfront helps you avoid surprise charges and regain control of your account.

When cancellation makes sense

Cancel Mylife if you've completed your background check, no longer value the privacy management features, or disagree with how the service handles your personal information. You should also cancel if you've been charged unexpectedly or if you signed up for a free trial and want to avoid being billed when it ends.

Stopee recommends cancelling at least 24 hours before your trial period expires to prevent automatic renewal charges.

Mylife pricing and subscription plans in india

Mylife offers both one-time purchases and subscription options depending on where you buy. Below is the verified pricing information available for the service in 2024 and 2025.

Current pricing structure

Where mylife charges appear

Charges may appear on your bank statement or mobile app store account depending on your purchase location. If you bought through Google Play or Apple App Store, charges will show on your Google account or Apple ID billing statement. Website purchases charge your payment method directly and may show as INFINITIE NUTRIFOOD or a similar merchant name.

Keep careful track of where you made your purchase, as this determines which cancellation method you must use and which company (Mylife, Google, or Apple) handles refunds.

Your consumer rights under indian law

You have legal protections when cancelling Mylife, regardless of how you purchased the service.

Consumer protection act 2019 protections

Under the Consumer Protection Act 2019, you have the right to cancel subscriptions and request refunds if the service is defective, misleading, or unfairly charges you. If Mylife refuses to cancel your account or process a refund, you can file a complaint with your state's District Consumer Disputes Redressal Commission.

The Consumer Protection Act also grants you the right to accurate information about billing, the freedom to withdraw consent at any time, and protection against unfair contract terms. Stopee advises keeping screenshots of all cancellation attempts and communications with Mylife, as these documents support your case if you need to escalate to a consumer authority.

Automatic renewal laws in india

While India does not have a dedicated automatic renewal law like some countries, the Consumer Protection Act and the Information Technology Act, 2000, require businesses to obtain clear, explicit consent before charging you automatically. Services must make cancellation equally easy as signup.

If Mylife charged you after you cancelled or during a free trial without your clear permission, you can demand a refund and escalate through consumer dispute resolution.

How to cancel mylife step by step

The method you use depends on where you purchased your subscription. Follow the correct steps for your platform to avoid cancellation failures.

Cancel mylife on google play (Android devices)

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap the Menu icon (three horizontal lines) or your profile picture in the top right corner.
3. Select Subscriptions from the menu.
4. Tap on Mylife (or "My Life Capsule" if that is the subscription you see).
5. Tap Cancel subscription.
6. Follow any confirmation prompts and select your reason for cancellation (optional).
7. Confirm that the cancellation is complete by checking your subscription list again; Mylife should no longer appear or should show as "Cancelled".

Warning: Simply deleting the Mylife app does not cancel your subscription. You must follow the steps above through Google Play, or you will continue to be charged.

Pro tip: Cancel at least 24 to 48 hours before your billing date or free trial expiration to ensure the cancellation processes in time.

Cancel mylife on apple app store (iPhone or iPad)

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the Settings menu.
3. Select Subscriptions.
4. Find Mylife or My Life Capsule in your active subscriptions list.
5. Tap on the Mylife subscription.
6. Tap Cancel Subscription.
7. Confirm the cancellation. You will see a confirmation message if successful.

Warning: Deleting the Mylife app from your iPhone does not stop billing. You must cancel through Settings, as shown above.

Pro tip: Apple allows you to view your cancellation confirmation in the same Subscriptions menu. Verify your cancellation was successful by checking that Mylife no longer appears under active subscriptions.

Cancel mylife on the website

1. Visit the Mylife website and log into your account with your email and password.
2. Navigate to Account Settings, Subscription Settings, or Billing (exact menu names vary).
3. Look for an option to Turn off auto-renewal or Cancel subscription.
4. Click the cancellation option and confirm your choice.
5. You should receive an email confirmation of your cancellation.
6. If you cannot find the cancellation option on the website: Contact Mylife customer support directly and request cancellation. Provide your account email and ask for written confirmation.

Pro tip: Keep the cancellation confirmation email as proof. If Mylife charges you after cancellation, you will need this evidence to request a refund or escalate through a consumer dispute.

Stopee recommends taking a screenshot of your account settings page showing no active subscription, in case the company later denies your cancellation request.

What happens after you cancel mylife

Cancellation does not immediately erase your account or data. Understanding what changes and what remains helps you manage your privacy after you leave the service.

Your access and remaining balance

When you cancel, Mylife stops charging you for future billing periods. However, you typically retain access to any reports or services you have already paid for until the end of your current billing cycle.

For example, if you cancel midway through a monthly subscription, you keep access until that month ends. Cancellation prevents the next automatic charge but does not refund the current period.

Your data and account closure

Cancelling your subscription does not automatically delete your personal information from Mylife's system. Your profile, background report data, and personal details remain stored unless you separately request account deletion.

To permanently remove your data and close your account, contact Mylife support and request full account deletion. Stopee advises asking for written confirmation that your data has been removed, as this creates a record if disputes arise later.

Privacy and public information

Even after you cancel, Mylife may still display aggregated public information about you if it has been indexed elsewhere. Cancelling the service removes your account but does not erase data Mylife has already published or distributed to third parties.

If you want to dispute or remove specific public information from Mylife's reports, request data removal directly through the platform's privacy settings or contact support separately.

Refunds and billing disputes

Mylife's refund policy varies depending on where you purchased and how long you have been subscribed. Stopee explains each scenario so you know whether you are likely to recover your money.

Refunds for google play purchases

Google Play handles refunds for Mylife subscriptions purchased through Android devices. You can request a refund within 48 hours of the charge. Google's automatic return window is typically 48 hours, but you can contact Google Play support to request exceptions for unauthorized charges or service failures.

1. Open the Google Play Store and go to Menu > Account > Order history.
2. Find the Mylife charge and tap it.
3. Select Report a problem.
4. Choose your reason (e.g., "I didn't authorize this charge" or "Subscription was not cancelled").
5. Google will review and process a refund if you qualify.

Refunds for apple app store purchases

Apple refunds charges made through the App Store within a limited window, typically 90 days for some purchases. Contact Apple Support and request a refund for your Mylife subscription charge.

1. Go to Settings > Tap your name > Media & Purchases > View Account.
2. Tap Purchase History and locate the Mylife charge.
3. Tap Report a Problem and select your reason.
4. Apple will review your case and respond within 1 to 5 business days.

Pro tip: If you purchased through a free trial and were charged without clear consent, mention this in your refund request. Apple and Google are more likely to refund unauthorized trial-to-paid conversions.

Refunds for website purchases

Refunds for purchases made directly on the Mylife website are discretionary and not guaranteed. However, the My Life Capsule subscription offers a full refund if you request it within 30 days of purchase, including refunds for free trials that converted to paid plans.

To request a refund for a website purchase:

1. Contact Mylife customer support with your order details, order date, and payment method.
2. Clearly state why you want a refund (unauthorized charge, unsatisfied with service, charged during free trial).
3. Request a full or pro-rated refund depending on how much of the billing period has elapsed.
4. Keep all email correspondence as proof of your refund request.

If Mylife refuses your refund claim and you believe you have a legal right to the money, escalate through a consumer complaint (see section on consumer rights below).

Disputing unauthorized charges

If Mylife charged you after you cancelled or during a free trial without your explicit consent, you have multiple options:

• Request a chargeback through your bank or credit card company within 90 days of the unauthorized charge.
• File a complaint with the Reserve Bank of India's Ombudsman if your bank refuses to help.
• Contact your state's Consumer Disputes Redressal Commission and demand a refund plus compensation under the Consumer Protection Act.

Stopee advises gathering screenshots, emails, and cancellation confirmations before filing any dispute, as evidence strengthens your case.

Common mistakes when cancelling mylife

Cancellation failures often happen because people follow incomplete steps or use the wrong platform. Learning from these mistakes now saves you from unwanted charges later.

Mistake 1: deleting the app instead of cancelling the subscription

The most common error is assuming that deleting the Mylife app stops billing. It does not. The subscription remains active on your Google Play account or Apple account, and you continue to be charged every billing cycle until you explicitly cancel through the app store or website.

Always cancel through Google Play, Apple Settings, or the Mylife website-not by deleting the app.

Mistake 2: cancelling too late

If you cancel after your billing date has passed, Mylife may have already charged you for the next period. Cancellation then prevents the following month's charge, but you will not recover the charge that already went through.

Cancel at least 24 to 48 hours before your billing date to avoid an extra charge. Check your confirmation email to find your exact billing date.

Mistake 3: not keeping cancellation proof

If Mylife charges you after you cancelled and you have no proof of cancellation, the company can deny your refund claim. Always take a screenshot or keep the cancellation confirmation email.

Screenshot your subscription page showing "No active subscriptions" or "Cancelled" status. This single image can resolve billing disputes quickly.

Mistake 4: confusing multiple accounts or subscriptions

Some customers have more than one Mylife subscription (e.g., one through Google Play and one through the website). If you cancel only one, the other continues to charge you.

Log into every platform where you may have a subscription and check for active Mylife billing. Cancel on all platforms, not just one.

Escalation: what to do if mylife refuses to cancel or refund

If Mylife customer support ignores you or refuses to process a refund you believe you deserve, consumer law gives you legal tools to enforce your rights.

Step 1: send formal written notice

Send a registered letter or email to Mylife's parent company, INFINITIE NUTRIFOOD & BEVERAGES LLP, demanding cancellation and refund. Include your account email, billing dates, proof of charges, and screenshots of your cancellation attempts. Give them 30 days to respond.

Step 2: file a consumer complaint

If Mylife does not respond, file a complaint with your state's District Consumer Disputes Redressal Commission. The Consumer Protection Act 2019 allows you to recover the disputed amount plus compensation for defective service.

Stopee recommends using the online consumer complaint portals available in most Indian states, which make filing faster and free.

Step 3: report to financial regulators

If you paid by credit card or debit card, report the unauthorized or disputed charge to your bank. Banks are required by law to investigate and often issue refunds for subscription disputes within 30 to 90 days.

If your bank refuses to help, lodge a complaint with the Reserve Bank of India's Banking Ombudsman at no cost.

Mylife cancellation checklist

Use this checklist to confirm you have completed all necessary steps to safely cancel Mylife and prevent future charges.

Contacting mylife and INFINITIE NUTRIFOOD & BEVERAGES LLP

If you need to reach Mylife for support, escalation, or a formal refund request, contact the parent company.

Registered office address

INFINITIE NUTRIFOOD & BEVERAGES LLP
Registered office as per MCA (Ministry of Corporate Affairs) records
Note: A specific public contact address for Mylife cancellation support was not available in public records. Contact Mylife through the website support form or your app store account messaging system first.

For formal escalation

If Mylife does not respond to support requests, send a registered letter to INFINITIE NUTRIFOOD & BEVERAGES LLP's registered office (available through the MCA website or a company secretary) demanding cancellation and refund. Include proof of all charges and cancellation attempts.

Stopee recommends filing a consumer complaint simultaneously if the company does not respond to your registered letter within 30 days.

Summary and next steps

Cancelling Mylife is straightforward when you follow the right platform-specific steps and act before your billing date. You now know how to cancel on Google Play, Apple App Store, or the website, and you understand your refund rights under Indian consumer law.

Take action today: identify where you purchased, cancel immediately using the steps above, and keep proof of your cancellation. If Mylife continues to charge you after cancellation, you have legal recourse through consumer complaint authorities and your bank.

For years, Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and protect their personal data. Visit Stopee (stopee.com) to learn more about cancelling other services, understanding your consumer rights, and resolving billing disputes. Stopee is your trusted guide to taking back control of your subscriptions and your money.