Manage Mylife
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Mylife: Step-by-Step Guide
How to cancel mylife in singapore and protect your data
Understanding mylife and why you might want to cancel
Mylife is an online people-search and reputation management platform that collects, aggregates and displays personal information from public records and the web. The service operates internationally and reaches Singapore users through the Apple App Store and direct website subscriptions, offering both free and premium tiers with recurring billing.
You might subscribe to monitor your digital footprint or remove personal data from search results. However, many users cancel after discovering the platform's value doesn't match their expectations, or they prefer managing their information directly without ongoing costs.
How mylife charges you
Mylife bills you through two main channels: Apple App Store subscriptions (processed by Apple) or direct website transactions (processed by Mylife's payment systems). Your cancellation method depends entirely on which channel you used to sign up.
Understanding your billing source is crucial because each route has different cancellation procedures, refund policies and timelines. Stopee recommends checking your bank or credit card statement to confirm whether charges come from Apple, Mylife directly or a third-party processor.
When to cancel immediately
You should cancel right away if you notice unauthorised charges, duplicate subscriptions or if you realise the service no longer serves your needs. Most importantly, cancel at least 24 hours before your next renewal date to avoid unwanted billing cycles.
Your cancellation options depending on how you subscribed
Your path to cancellation follows one of two clear routes: through Apple's App Store system or through Mylife's direct support channels.
Cancelling an apple app store subscription
If you subscribed via the Apple App Store on your iPhone, iPad or through your Apple account online, you cancel directly within Apple's ecosystem. This route bypasses Mylife entirely and puts you in control of your renewal date immediately.
- Open the Apple App Store on your iPhone or iPad
- Tap your profile icon in the top right corner
- Select "Subscriptions"
- Find Mylife in your active subscriptions list and tap it
- Tap "Cancel Subscription" (or "Edit Subscription" if you want to manage rather than cancel)
- Confirm your cancellation choice
- Apple may offer you a discounted renewal as a retention offer-decline this unless you genuinely want to continue
- You'll see a confirmation message; take a screenshot for your records
- Verify cancellation took effect by returning to Subscriptions-Mylife should no longer appear or should show as "cancelled" status
Pro tip: Apple typically allows you 14 days after purchase to request a full refund. If you subscribed fewer than 14 days ago and want your money back, use this same Subscriptions menu to report "Unexpected Charges" and request a refund rather than simply cancelling.
Warning: Apple's App Store page for Mylife shows the subscription will auto-renew unless cancelled. Set a reminder to cancel at least 24 hours before your renewal date appears on your account.
Cancelling a direct website or card-billed subscription
If you subscribed directly through Mylife's website or entered your card details outside the App Store, you must contact Mylife's support team or use their account settings to cancel. This route requires more active effort but gives you a documented paper trail.
- Log into your Mylife account on the website or app
- Look for Account Settings, Billing, Subscriptions or similar menu sections
- Some platforms allow one-click cancellation here; take this option if available
- If no self-service option exists, send a written cancellation request by email
- Address your email to Mylife support (use the contact form on their website or find support email in your account)
- Include your full name, email address associated with the account, order ID or subscription reference number, and the date you want the cancellation to take effect
- Write clearly: "I request immediate cancellation of my Mylife subscription effective today. Please confirm cancellation in writing and stop all recurring charges."
- Keep copies of your cancellation email and any replies for at least 6 months
- Monitor your bank account or credit card for the next 7 to 10 days to confirm charges have stopped
Pro tip: If Mylife offers a free trial or promotional period, calculate your actual renewal date and mark it on your calendar. Many users miss renewal notifications sent to junk email folders.
Warning: If you cannot find a clear cancellation method on the website or in account settings, do not assume your account is inactive. Companies sometimes hide cancellation options to discourage users. Contact their support team directly and keep written proof of your cancellation request.
What happens after you cancel with stopee insights
Cancellation stops future automatic charges immediately, but your access to paid features typically continues until your current billing period expires. Understanding this distinction helps you plan your data backup and account closure.
Access to your account and paid features
After you cancel, Mylife will deactivate your premium features when your current payment cycle ends. If you subscribed on January 15 for a monthly plan, your access ends on February 15 (or your renewal date). You retain access for the remainder of that paid period.
Free account features may remain accessible even after premium cancellation, though you should verify this in your account settings. Stopee recommends downloading or screenshotting any personal information you want to keep before your premium access expires.
Your account data and deletion
Cancelling your subscription does not automatically delete your Mylife account or the personal data the platform holds. Your account information remains in their system unless you explicitly request account deletion.
If you want your information removed entirely, send a separate data deletion request alongside your cancellation. Write: "I request deletion of my account and all associated personal data held by Mylife in accordance with data protection regulations. Please provide written confirmation once deletion is complete."
Keep copies of both your cancellation request and data deletion request. Some jurisdictions require companies to honour deletion requests within 30 days, and Stopee advises having documented proof in case you need to escalate your request later.
Refunds and billing corrections explained
Your refund eligibility depends on how you paid, when you paid and which consumer protections apply to your purchase. Not all cancellations entitle you to a refund, but certain situations do.
Refunds for apple app store purchases
Apple offers a 14-day refund window for most subscription and app purchases made through the App Store. If you subscribed fewer than 14 days ago and want your money back, you can request this refund directly from Apple without involving Mylife.
- Open the Apple App Store and tap your profile
- Select "Purchase History" or "Order History"
- Find the Mylife charge and tap "Report a Problem"
- Choose "I would like a refund for this purchase"
- Select your reason (e.g., "Unexpected charge" or "I did not authorise this purchase")
- Submit your request and wait for Apple's response (typically 24 to 48 hours)
Pro tip: Apple processes refunds back to your original payment method. Check that your bank shows the credit within 5 to 7 business days after Apple approves the refund.
If your purchase falls outside the 14-day window, refunds become discretionary. Apple may still approve requests if you document a clear reason-such as technical issues, misleading product descriptions or duplicate charges.
Refunds for direct website purchases
Mylife's refund policy depends on their terms of service. Many subscription services offer no refunds for used services but may make exceptions for billing errors, unauthorised charges or system failures.
To request a refund for direct purchases, contact Mylife support and explain your reason. Document everything: your original order confirmation, the charge date, the amount charged and why you believe a refund is warranted. If Mylife refuses, your bank or credit card issuer can dispute the charge on your behalf.
Disputing charges with your bank
If Mylife refuses a refund or doesn't respond within 14 days, contact your bank or credit card provider and request a chargeback or dispute. Provide your bank with copies of your cancellation request, any responses from Mylife and your billing records.
Under Singapore's consumer protection framework, unauthorised or disputed charges can often be reversed. Your bank will investigate and typically sides with you if you have documented evidence of your cancellation request.
Pricing and plan details for mylife singapore
Mylife offers tiered subscription options through the Apple App Store in Singapore, plus occasional one-off purchase packages. These prices were current at last update but may change; always verify your exact billing amount on your receipt or in your app.
| Plan name | Price (SGD) | Billing cycle | Best for |
|---|---|---|---|
| Mylife Premium Monthly | $9.98 | Monthly auto-renewal | Short-term monitoring and testing |
| Mylife Premium Yearly | $99.98 | Annual auto-renewal | Ongoing reputation management |
| Transform Your Future (one-off) | $9.98 | Single purchase | One-time reports without commitment |
The monthly plan costs roughly $120 per year if renewed continuously, whereas the annual plan saves you approximately 17% if purchased upfront. One-off purchases do not auto-renew and suit users who want to check their data once without subscribing.
Your consumer rights and protection in singapore
The Consumer Protection (Fair Trading) Act protects you against unfair trading practices, including hidden auto-renewal charges, misleading billing and non-disclosure of cancellation terms. Stopee emphasises that Mylife must make cancellation processes clear, accessible and free to use.
Key protections that apply to your subscription
Under Singapore law, Mylife must provide you with clear information about subscription costs, auto-renewal dates and cancellation procedures before you complete your purchase. If this information is hidden or misleading, you have grounds to dispute charges and demand refunds.
If Mylife charges you after you've requested cancellation, you can treat this as an unauthorised charge and dispute it with your bank. You also have the right to request that Mylife ceases contact attempts to reactivate your subscription.
Escalation if mylife refuses to cancel
If Mylife ignores your cancellation request or continues charging after you've cancelled, escalate to the Consumers Association of Singapore (CASE). CASE can mediate disputes and, if necessary, lodge complaints with the relevant authorities.
Document every step: your cancellation request email, any responses (or lack thereof), bank statements showing charges, and any contact attempts by Mylife. Stopee recommends keeping this file for at least 12 months in case you need to prove non-compliance.
Common mistakes that delay or block your cancellation
Cancelling a subscription feels straightforward until it doesn't. Many users encounter preventable delays because they miss small but crucial steps.
Timing errors and renewal charges
The most frequent mistake is cancelling too close to your renewal date. If your renewal date is January 20 and you cancel on January 19, you may still be charged on January 20 because the system processes charges before checking cancellation status.
Always cancel at least 24 to 48 hours before your renewal date. Set a phone reminder for 3 days before renewal so you have a buffer. If you're charged despite cancelling on time, contact support immediately with your cancellation confirmation and request a refund.
Confusing cancellation with account deletion
Cancelling your subscription and deleting your account are two separate actions. Many users cancel but forget to delete their account, leaving their data in Mylife's system indefinitely. If data privacy matters to you, make explicit deletion requests in writing and follow up if you don't receive confirmation within 30 days.
Ignoring billing channels
Trying to cancel a direct website subscription through the Apple App Store (or vice versa) is futile and confusing. If you subscribed via the app, you must cancel via the app. If you subscribed on the website, contact support or use the website's account settings. Stopee recommends checking your bank statement to confirm which system charged you before attempting cancellation.
Not keeping proof
Screenshots of cancellation confirmation screens, forwarded cancellation emails and bank statements documenting charge cessation are your evidence if disputes arise. Delete these only after you've verified that charges have genuinely stopped for at least two billing cycles.
Your checklist for a clean, final cancellation
Use this checklist to ensure your cancellation is complete and irreversible.
- Confirm your subscription source (Apple App Store or Mylife website) by checking your bank statement
- Check your renewal date and set a reminder for 48 hours before it
- Cancel through the correct platform (App Store or website account settings)
- Take screenshots of your cancellation confirmation
- If you subscribed directly, send a follow-up email to support saying "Please confirm in writing that my subscription is cancelled and no further charges will be applied"
- Monitor your bank account for 7 days after your renewal date to confirm no charge appears
- If you want your data deleted, send a written deletion request and keep a copy
- File your cancellation confirmation and any responses in a folder for 12 months
Completing this checklist protects you from accidental recharges, disputed charges and data retention disputes. It also gives you documented evidence if Mylife or your bank needs proof that you cancelled in good faith.
Contact information and escalation addresses
If your cancellation encounters resistance or you need to file a formal complaint, you have multiple escalation points.
Mylife support and billing inquiries
For cancellations, refund disputes or billing questions, contact Mylife's support team through their official website contact form or support email. Respond only to official Mylife communications and never click links in unsolicited emails claiming to be from Mylife.
Mylife's primary corporate office is located in Los Angeles, USA, though they maintain administrative operations internationally. Your initial cancellation request should go to their general support channel; escalate to billing or legal if support does not respond within 7 business days.
Regulatory escalation in singapore
If Mylife refuses to cancel or disputes a chargeback, contact the Consumers Association of Singapore (CASE) at 1800-6-CASE-1 (1800-622-7311) or visit their website. CASE offers free mediation for consumer disputes and can escalate unresolved issues to the Competition and Consumer Commission (CCCS).
Under the Consumer Protection (Fair Trading) Act, CCCS has authority to investigate unfair practices and can impose penalties on companies that ignore consumer complaints. Stopee recommends filing a CASE complaint as your formal record if Mylife continues unauthorised billing.
Payment provider escalation
Your bank or credit card issuer also investigates billing disputes. If Mylife continues charging you after you've cancelled and requested refunds, file a dispute directly with your bank's fraud or disputes team. Most banks resolve these within 30 to 60 days.
Conclusion and next steps with stopee
Cancelling Mylife requires vigilance, clear documentation and awareness of your billing channel-but the process is straightforward once you know which route applies to your subscription. Whether you subscribed through Apple or directly, cancelling at least 24 hours before renewal and keeping written confirmation protects you from surprise charges and puts you in control.
Your data privacy and subscription autonomy matter. If Mylife's service no longer serves your needs, you have the right to cancel without friction, request refunds where warranted and demand that your personal data be deleted. Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute phantom charges and reclaim control of their digital footprint. Visit Stopee.com to explore guides for cancelling other services, request templates and escalation strategies that put your consumer rights first.
Take action today: check your renewal date, cancel through the correct platform and monitor your account for the next billing cycle. Your subscription should work for you, not against you.