Manage Edreams

How to cancel eDreams prime and flight bookings in singapore: a step-by-step guide

What eDreams is and why you might want to cancel

eDreams is an online travel agency that sells flights, hotels, and travel packages across multiple countries, including Singapore. The platform also offers eDreams Prime, a paid membership subscription that gives members access to discounts and priority booking features. You can purchase flights and packages directly through the eDreams website or mobile app, while Prime memberships are often sold through the Apple App Store or Google Play Store.

Cancellation reasons vary: some customers discover cheaper fares elsewhere, others no longer use their Prime membership, and many need to cancel actual flight bookings due to changed travel plans. Understanding how to cancel properly protects your wallet and saves you from unwanted recurring charges. At Stopee, we help thousands of travellers each year navigate cancellations with confidence.

When cancellation makes sense

Cancel eDreams Prime if you have not used the membership in the last month or two, or if you discover you can book cheaper flights without it. Cancel a flight booking immediately if your plans change, since airline refund policies are stricter the closer you get to departure. Cancel your account entirely if you no longer travel or prefer booking through other agencies.

EDreams pricing and subscription plans

eDreams Prime pricing varies by region and currency. In Singapore, pricing is displayed in SGD. Membership typically renews monthly or annually depending on your purchase method, and charges appear on your linked payment method or app store account.

Current pricing and plan breakdown

Pro tip: Always check the official eDreams website or app for the most current pricing. Pricing changes frequently by region and promotion, so third-party summaries may be out of date.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects your right to accurate information, fair trading, and protection against misleading claims. When cancelling with eDreams, your rights depend on what you purchased: subscriptions, flight bookings, or travel packages are governed by different rules.

What you need to know about your protection

eDreams does not automatically grant a 14-day cooling-off period for flight bookings or Prime subscriptions in the way some other services do. However, your payment provider (your bank or credit card issuer) may offer a chargeback or dispute process if eDreams fails to process a refund within a reasonable timeframe.

If you bought eDreams Prime through the Apple App Store or Google Play Store, the app store's refund policy applies alongside eDreams' own policy. Travel insurance purchased through eDreams can typically be cancelled within 14 days if your travel has not started and no claim has been made.

If eDreams refuses to honour a legitimate refund request or fails to process your cancellation, you can escalate your complaint to the Consumers Association of Singapore (CASE) or lodge a dispute with your payment provider. Stopee recommends keeping all receipts, confirmation emails, and correspondence with eDreams to support your claim if needed.

How to cancel eDreams prime subscriptions

Cancelling eDreams Prime depends entirely on where you purchased it. The most common mistake customers make is trying to cancel through the eDreams website when they bought Prime through an app store; this does not stop your recurring charge.

Cancelling prime bought through the apple app store

1. Open the Apple App Store on your iPhone or iPad.
   • Tap your profile icon in the top right corner.
   • Select "Subscriptions".
2. Find "eDreams" in your active subscriptions list.
   • Tap on it to view details.
3. Tap "Cancel Subscription" or "Remove".
   • Apple will ask you to confirm your reason for cancellation.
   • Select any reason and confirm.
4. You receive an instant confirmation from Apple. Your Prime membership continues until the end of your current billing cycle, then stops.
   • You do not receive a refund for the remainder of your current billing period unless Apple's refund policy applies (see below).

Warning: If you delete the eDreams app without cancelling the subscription through the App Store, your charge will continue. Cancellation must happen in the App Store settings, not within the eDreams app itself.

Cancelling prime bought through google play store

1. Open the Google Play Store on your Android device.
   • Tap your profile icon (top right).
   • Select "Payments and subscriptions" then "Subscriptions".
2. Find "eDreams" in your subscriptions.
   • Tap on it to open the subscription details.
3. Select "Cancel subscription".
   • Google may show you a retention offer or ask why you are cancelling.
   • Proceed to confirm cancellation.
4. Your cancellation is processed immediately. Prime access continues until the end of your billing period.
   • Google does not refund the current billing cycle unless you cancel within a short window of purchase.

Pro tip: If you cancelled within 2 days of your charge, you may be eligible for a full refund from the app store. Contact Apple or Google support directly with your receipt to request this.

Cancelling prime bought directly through eDreams website

1. Sign in to your eDreams account on the website.
   • Go to your account settings or profile page.
2. Locate "Subscriptions" or "My Membership" section.
   • Look for eDreams Prime listed here.
3. Select "Cancel Subscription" or "Manage Subscription".
   • eDreams will ask you to confirm your decision.
   • Submit your cancellation.
4. You receive a confirmation email from eDreams. Your Prime membership ceases at the end of your current billing cycle.
   • No refund is issued for the current cycle unless eDreams policy or a promotional offer applies.

How to cancel flight bookings and travel packages

Cancelling a flight ticket or travel package is different from cancelling a subscription. Your refund depends on the airline's fare rules and the package terms, not just eDreams' policy.

Cancelling flights booked through eDreams

1. Sign in to your eDreams account.
   • Go to "My Trips" or "My Bookings".
2. Find the flight you want to cancel.
   • Click on the booking to open its details.
   • Check the airline name and booking reference.
3. Click "Manage Booking" then select "Cancel".
   • eDreams shows you a summary of what will happen if you cancel (refund amount, fees, timeline).
   • Review this carefully before proceeding.
4. Confirm your cancellation.
   • eDreams sends a cancellation confirmation email to your registered address.
   • The airline begins processing the refund.

Warning: Once you cancel, you cannot rebook the same ticket at the original price. If you want to change your flight instead of cancelling, use "Manage Booking" to modify your dates rather than cancel outright.

Cancelling travel packages

1. Sign in and navigate to "My Trips".
   • Select the package booking you wish to cancel.
2. Choose "Cancel Booking".
   • eDreams calculates the refund based on the package's cancellation policy.
   • Some packages charge administration fees or have non-refundable components.
3. Confirm your cancellation request.
   • eDreams processes the cancellation and notifies you by email.
   • The refund timeline depends on the hotel and airline involved.

Refund timelines and what to expect

Refunds for flight cancellations are not instant. The process involves the airline, eDreams, and your bank, so patience is essential. Here is what typically happens after you cancel.

How long refunds take

Refund eligibility and deductions

Not all flight bookings are refundable. Budget airlines and restricted fares often carry non-refundable conditions. eDreams may deduct its own fees from your refund, and airline taxes are typically non-refundable.

If the airline itself cancels your flight, you are entitled to either a replacement flight or a full refund by law (under consumer protection rules). eDreams acts as the intermediary but cannot force the airline to refund faster than its standard process.

If your refund does not arrive within 45 days, contact eDreams customer support and ask for a refund status update. If eDreams fails to provide this or admits the refund was lost, escalate to your payment provider for a chargeback dispute.

What happens to your account after cancellation

Cancelling a Prime subscription or a flight booking does not automatically delete your eDreams account. Understanding what remains after you cancel helps you avoid surprise charges and reclaim your data if needed.

Your account after prime cancellation

After you cancel eDreams Prime, your account remains active. You can still log in, view your booking history, download your old receipts, and make new flight bookings. You simply lose access to Prime benefits like member discounts on your next booking. Your payment method stays on file unless you remove it manually.

You do not receive a refund for the remainder of your current billing cycle unless you cancelled within the app store's refund window (typically 2 days after purchase for app store subscriptions).

Your account after flight booking cancellation

Cancelling a flight does not close your eDreams account. You can still use eDreams to book other flights in the future. The cancelled booking remains visible in your "My Trips" history for your records and for tax or insurance claim purposes. Stopee recommends keeping this documentation until your refund fully arrives.

Requesting full account deletion

If you want to delete your entire eDreams account and remove your personal data, you must request this separately. Contact eDreams customer support directly via email or in-app chat and ask for account deletion. This is a separate process from cancelling Prime or bookings and may take several business days.

Common cancellation mistakes and how to avoid them

Cancelling a travel subscription can feel daunting, and many customers make preventable errors that delay refunds or leave charges continuing. Here are the pitfalls we see most often at Stopee.

Mistake 1: cancelling prime through eDreams website when you bought it through the app store

You purchase Prime via Apple App Store but then try to cancel it through the eDreams website settings. Your cancellation goes through the website, but your app store subscription keeps charging. Your app store continues to bill you even after you think you have cancelled.

How to avoid it: Always cancel through the same platform where you purchased. If you bought via Apple App Store, cancel there. If you bought via Google Play, cancel there. If you bought direct from eDreams website, cancel on the website.

Mistake 2: deleting the eDreams app instead of cancelling the subscription

You delete the eDreams app from your phone thinking this stops the charge. The subscription remains active on your app store account, and the charge continues each month. You only discover this when your next statement arrives.

How to avoid it: Cancel the subscription in your app store settings before deleting the app. Deletion and cancellation are two separate actions.

Mistake 3: cancelling a non-refundable flight without checking the fare rules first

You book a budget airline ticket, then cancel it days later only to discover the fare was marked "non-refundable" or "basic economy". eDreams shows you a SGD $0 refund, and no funds are returned to your account.

How to avoid it: Before you cancel, review your original booking confirmation email. Look for the fare type and any restrictions listed. If the fare is truly non-refundable, cancelling will not help. Instead, contact the airline directly to ask about rebooking for a flight credit (some airlines offer this as a courtesy even for non-refundable tickets).

Mistake 4: not keeping cancellation confirmation emails

You cancel Prime or a flight booking, but discard or archive the confirmation email. Weeks later, your refund has not arrived, and you have no proof of when you cancelled or what you should have received back.

How to avoid it: Screenshot and save every cancellation confirmation email. Include the date, booking reference, cancellation reference, and the refund amount shown. If you need to escalate the issue, you have documentation.

When to escalate: refund disputes and customer service

If eDreams refuses a refund you believe you are entitled to, or if your refund does not arrive after 45 days, escalation is your next step. Stopee has helped consumers recover thousands in refunds by knowing when and how to escalate.

Step 1: contact eDreams customer support

Email eDreams support with your booking reference, cancellation reference, and the date you cancelled. Ask for a written refund status update. Give them 5 working days to respond. Keep a copy of your email for your records.

Step 2: file a payment provider dispute

If eDreams does not respond or refuses your refund claim, contact your bank or credit card issuer. Ask them to initiate a chargeback or dispute. Provide them with your cancellation confirmation, eDreams' correspondence (or lack thereof), and a brief explanation. Your bank typically has 90 days to investigate.

Step 3: escalate to consumers association of singapore (CASE)

CASE handles consumer complaints against businesses operating in Singapore. You can lodge a formal complaint through their website if eDreams fails to resolve your issue and your payment provider's dispute is unsuccessful. CASE mediates disputes and can apply pressure on traders to honour refunds.

Decision checklist: should you cancel eDreams?

Before you proceed with cancellation, use this checklist to confirm you are making the right choice and that you have taken all necessary steps.

Key takeaways and next steps

Cancelling eDreams Prime or a flight booking is straightforward when you follow the right steps and use the right platform. Your biggest allies are documentation, knowing your consumer rights, and understanding that refunds take time but are usually achievable.

Start by identifying where you purchased (app store or website), then cancel through that same channel. Keep your confirmation emails, monitor your refund status, and escalate to your bank or CASE if you do not receive your money within 45 days. Stopee has helped thousands of consumers cancel subscriptions and claim refunds with confidence and minimal stress. Visit Stopee (stopee.com) today to find step-by-step guides for cancelling hundreds of other services, and join our community of savvy cancellers who never miss a refund.

EDreams contact and cancellation address

For customer service and cancellation inquiries, contact eDreams through the following channels:

• Email: Support email available through your eDreams account under "Contact Us".
• In-app chat: Available on eDreams website and mobile app during business hours.
• Phone: Check your booking confirmation email or account page for your region's support number.
• Registered office: The legal entity Vacaciones eDreams, S.L. (VAT ESB-61965778) is registered at Calle de Manzanares, Barcelona, Spain.

When contacting eDreams, always reference your booking number or subscription account number, and include the date of your cancellation request. Stopee recommends sending cancellation requests via email whenever possible so you have a written record of your communication and the date you submitted it.