Manage Ollie

How to cancel ollie and stop unwanted charges today

What is ollie and why you might want to cancel

Ollie is a subscription-based pet food delivery service that ships freshly prepared, human-grade meals tailored for dogs across the United States. If you've subscribed through the App Store or Google Play in India, you're likely paying for one of Ollie's digital products-handwriting apps or wellness tools-rather than the pet food service itself. Understanding exactly what you've signed up for is the first step toward cancelling without unnecessary delays or surprise charges. At Stopee, we've helped thousands of consumers navigate subscription cancellations with confidence, and we're here to guide you through Ollie's cancellation process step by step.

How ollie subscriptions work

Ollie operates on a recurring billing model. Your payment renews automatically unless you actively cancel before the next billing cycle. Depending on where you subscribed-whether through Ollie's website, the App Store, or Google Play-your cancellation method and refund eligibility will differ. The timing of your cancellation matters significantly because Ollie enforces a six-day advance notice requirement before your next scheduled delivery or charge date.

Why cancelling promptly protects your wallet

Delay in cancellation can result in charges for shipments you don't want or subscription renewals you didn't authorise. Stopee recommends cancelling as soon as you've made your decision to avoid accidental billing. If you've already been charged after cancellation, consumer protection laws in India-including the Consumer Protection Act, 2019-give you grounds to dispute the charge and request a refund.

Your consumer rights when cancelling ollie

What indian consumer law protects you

Under the Consumer Protection Act, 2019, you have the right to cancel a subscription service and seek refunds for goods or services not delivered or not meeting promised standards. If Ollie fails to honour a cancellation request or continues charging after you've cancelled, you can file a complaint with your state's District Consumer Commission. Stopee advises keeping all cancellation confirmation emails and payment records as evidence of your cancellation request.

Your right to a money-back guarantee

Ollie advertises a starter-box money-back guarantee for the initial order if your dog doesn't like the food. This is a voluntary company policy and applies only to the first box. However, if you subscribed through the App Store or Google Play, Apple and Google's own refund policies may offer additional protection within 14 days of purchase-a window far more generous than Ollie's guarantee alone.

Escalation and complaint channels

If Ollie refuses to cancel your subscription or continues billing after cancellation, escalate your complaint to the National Consumer Helpline (consumer.gov.in) or your state Consumer Protection Authority. Stopee recommends documenting every interaction-email confirmations, support ticket numbers, and dates-to strengthen your case if you need to escalate.

How to cancel ollie on web, email, and phone

Cancelling through ollie's website (recommended method)

Cancelling directly through myollie.com is the fastest and most transparent option because you receive an immediate confirmation and can track your cancellation status in real time.

1. Visit myollie.com and log into your account using your email address and password.
   • If you've forgotten your password, click "Forgot Password" and follow the email reset link.
2. Navigate to "My Info" and select "Subscriptions" from the menu.
   • You'll see your active subscription plan, next delivery date, and payment method.
3. Click the "Cancel Subscription" button next to your active plan.
   • Ollie may show you a retention offer or discount to keep you subscribed. You can decline and proceed with cancellation.
4. Confirm your cancellation in the pop-up window.
   • Screenshot this confirmation page for your records.
5. Check your email for a cancellation confirmation from Ollie within 24 hours.
   • Pro tip: If you don't receive a confirmation email within 24 hours, contact Ollie's support immediately to verify your cancellation went through.

Warning: You must cancel at least six days before your next scheduled delivery date to avoid being charged for that upcoming box. Check your "Next Delivery" date before submitting your cancellation request.

Cancelling by email or phone

If you prefer human interaction or have trouble accessing the website, you can cancel by reaching out directly to Ollie's support team.

1. Send a cancellation email to caninecare@myollie.com with your account email address and a clear statement: "I request to cancel my Ollie subscription effective immediately."
   • Include your order number or account email so they can locate your record quickly.
2. Alternatively, call Ollie's customer service at +1-844-886-1543 (note: this is a US number; international calls may incur charges).
   • Have your account email and payment method details ready when you call.
3. Request a cancellation confirmation number or email confirmation.
   • Note the date, time, and name of the representative you spoke with.
4. Wait for written confirmation from Ollie within 24-48 hours.
   • Pro tip: If you call and don't receive email confirmation within 48 hours, send a follow-up email referencing your phone conversation to create a paper trail.

Warning: The same six-day advance notice requirement applies whether you cancel by email, phone, or website. Cancellations received fewer than six days before your next delivery date may still result in a charge for that box.

Cancelling ollie via app store or google play

Understanding app-based subscriptions

If you subscribed to an Ollie app through Apple's App Store or Google Play Store, your subscription is managed by that platform, not by Ollie directly. Cancelling through the app itself won't work-you must cancel through your device's subscription settings.

How to cancel on apple app store (iOS)

1. Open the Settings app on your iPhone or iPad.
   • Tap your Apple ID profile at the top of the screen.
2. Select "Subscriptions" from the menu.
   • You'll see all active subscriptions linked to your Apple ID.
3. Find the Ollie app subscription in the list and tap it.
   • Ollie may appear as "Ollie: Handwriting & Phonics" or "Ollie: Your Calm Buddy" depending on which app you subscribed to.
4. Tap "Cancel Subscription" and confirm.
   • Apple will show your cancellation effective date (usually at the end of your current billing period).
5. Take a screenshot of the cancellation confirmation for your records.
   • Pro tip: Apple typically allows refunds for subscriptions cancelled within 14 days of the charge date. If you've been charged recently, contact Apple Support directly to request a refund.

How to cancel on google play store (Android)

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select "Payments and subscriptions" and then "Subscriptions".
   • You'll see a list of all active subscriptions.
3. Tap the Ollie subscription you want to cancel.
   • Look for "Ollie: Handwriting & Phonics" or similar naming.
4. Select "Cancel subscription" at the bottom of the screen.
   • Google Play will ask you why you're cancelling-you can skip this step.
5. Confirm the cancellation.
   • Your subscription will end at the end of your current billing period.
6. Save a screenshot of the cancellation confirmation.
   • Pro tip: Google Play offers refunds for subscriptions cancelled within 48 hours of the charge date. If you're within this window, request a refund through your payment method or Google Play support.

Warning: Uninstalling the Ollie app does not cancel your subscription. You must go through your device's subscription settings to stop recurring charges.

Ollie pricing and what you're paying for

Understanding the costs

Ollie's pricing varies depending on whether you're subscribing to the pet food delivery service or an Ollie app product through the App Store or Google Play. The table below reflects app-based subscriptions available in India.

Pricing comparison

If you subscribed to a monthly recurring product (like Ollie: Your Calm Buddy at ₹399/month), cancelling immediately prevents the next monthly charge. Stopee recommends reviewing your billing history to confirm exactly which Ollie product you're paying for and when your next renewal date is.

What happens after you cancel ollie

Your account and access after cancellation

Cancelling your subscription stops future recurring charges, but your account typically remains active. You can still view your past orders, account details, and preferences unless you explicitly request account deletion. If you subscribed through the App Store or Google Play, the app itself may remain on your device, but premium features will be locked unless you re-subscribe.

Restarting your subscription

You can re-subscribe to Ollie at any time through the same account or by creating a new one. If Ollie is running a promotional offer at the time you re-subscribe, you may qualify for discounted pricing or bonus credits. Check Ollie's website or the app store before reactivating to see what current offers are available.

Handling unwanted deliveries or charges

If Ollie ships a box or charges your card after your cancellation request, contact Ollie support immediately with your cancellation confirmation email. Request a refund for the erroneous charge or shipment. Stopee advises documenting all communication and escalating to your bank or card issuer if Ollie refuses to refund within 10 business days.

Refunds, guarantees, and getting your money back

When ollie will and won't refund you

Ollie's refund policy is limited. The company offers a money-back guarantee only for the starter box (first order) if your dog doesn't like the food. Subscription fees already charged before cancellation are generally non-refundable and cannot be prorated. However, if Ollie ships an order in error or you can prove the company failed to honour your cancellation request, you have grounds to request a refund under consumer protection laws.

Refunds through app store or google play

If you subscribed via Apple App Store or Google Play, refunds are governed by those platforms' policies, not Ollie's. Apple typically allows refund requests within 14 days of purchase; Google Play allows refunds within 48 hours. Stopee recommends requesting a refund directly through your device's app store settings rather than waiting for Ollie to process it, as platform refunds are faster and have higher approval rates.

Disputing unauthorized charges with your bank

If Ollie continues charging you after cancellation, contact your bank or card issuer immediately to initiate a chargeback or dispute. Provide your cancellation confirmation email as evidence. Under the Reserve Bank of India's guidelines, your bank must investigate disputes within 30 days and credit you provisionally while the dispute is being resolved. Stopee has supported countless consumers in successfully recovering funds through this channel.

Common mistakes people make when cancelling ollie

Timing and prevention

The most frustrating cancellation experience is discovering you've been charged after you thought you'd cancelled. This happens because Ollie's six-day advance notice rule catches many people off guard. If your next delivery is in three days and you cancel today, Ollie will still charge you for that box. Always check your next delivery or renewal date before submitting your cancellation request.

Forgetting to cancel app-based subscriptions through platform settings

Many users uninstall the Ollie app thinking it stops the subscription. It doesn't. The recurring charge continues in the background until you cancel through Settings on your device. If you've uninstalled Ollie but are still seeing charges on your bank statement, reinstall the app, go to your subscription settings, and cancel from there.

Not keeping cancellation confirmations

Without a confirmation number or email, you have no proof you cancelled if a dispute arises. Always screenshot or save the cancellation confirmation page, and wait for a follow-up confirmation email within 24-48 hours. If Ollie's confirmation email doesn't arrive, send a follow-up request to caninecare@myollie.com referencing the date and method of your cancellation.

Waiting too long to dispute unauthorized charges

If Ollie charges you after cancellation, dispute the charge with your bank immediately. Don't wait. Your window for disputing through your bank is typically 60-90 days from the transaction date. After that window closes, recovery becomes much harder.

Cancellation checklist for ollie

Use this checklist to ensure you cancel Ollie correctly and protect yourself from surprise charges.

Getting help: when to escalate and where to complain

Stopee's role in your cancellation journey

Stopee (stopee.com) exists to empower you when companies make cancellation difficult. If Ollie refuses to cancel your subscription, continues charging after you've cancelled, or won't honour a refund, Stopee provides guidance on escalating your complaint to regulatory authorities and financial institutions. We've helped thousands of consumers recover money, restore peace of mind, and hold companies accountable.

Escalation channels in india

If Ollie fails to respond within 5 business days or refuses to cancel, file a formal complaint with the National Consumer Helpline (consumer.gov.in). You can also file a complaint with your state's District Consumer Commission, which has the authority to award damages and penalties against Ollie if the company is found to have acted unfairly. Stopee recommends attaching all cancellation requests, confirmation emails, and payment evidence to your complaint.

Your bank and card issuer as your ally

Your bank is a powerful ally in forced subscription disputes. Contact your bank's customer service and report the unauthorized recurring charge. Provide your cancellation confirmation email and explain that Ollie is continuing to bill despite your cancellation request. Your bank can initiate a chargeback or dispute on your behalf, and Stopee advises doing this in parallel with any complaint to Ollie or regulatory authorities.

Final summary: take control of your ollie subscription today

Cancelling Ollie doesn't have to be complicated. Whether you subscribed through the website, email, phone, or an app store, the process is straightforward if you follow the steps above and watch for Ollie's six-day advance notice deadline. Remember to cancel at least six days before your next delivery or renewal, keep your cancellation confirmation, monitor your bank account for 14 days, and escalate to your bank or a consumer authority if charges continue after cancellation.

Stopee (stopee.com) has built its reputation by helping consumers like you cancel subscriptions without frustration, recover wrongly charged fees, and stand up to companies that use dark patterns to trap you in recurring billing. If you encounter resistance from Ollie or need guidance on disputing a charge, Stopee is here to help you take back control. Your money is your money-cancelling should be easy, transparent, and final.