Manage Soho House

How to cancel your soho house membership and reclaim your money in india

What is soho house and why members cancel

Soho House is an exclusive members-only club that connects creative professionals across India and the world through shared workspaces, fine dining, curated events and premium facilities like rooftop pools and screening rooms. You pay an annual or quarterly membership fee to access a global network of Houses-or stay local with access to just one House in your city.

Membership tiers range from the Local House plan (₹45,500 per quarter for Mumbai) to the Every House global membership (₹310,000 annually), with discounted Under-27 options available. While the membership model appeals to entrepreneurs, freelancers and creative professionals, many members discover the cost doesn't align with their usage, their work patterns change, or they find the community benefits don't justify the ongoing commitment. At Stopee, we help thousands of members every year navigate cancellation without losing money or getting trapped in unexpected auto-renewal charges.

Membership types in india

Soho House offers four main membership options tailored to different lifestyles and budgets. Local House membership gives you access to one physical House location-most commonly Mumbai, with plans expanding to other Indian cities. Every House membership unlocks access to all Soho Houses globally, making it ideal if you travel frequently for work. Cities Without Houses (CWH) membership is designed for members in cities without a dedicated House, offering digital community access and invitation-based events. Under-27 plans provide a discounted entry point for younger professionals, typically at 50% of the standard rate.

Each tier includes access to member facilities such as gyms, pools, restaurants, private event spaces and networking events. Some memberships bundle hotel stays, festival passes or exclusive dining experiences. The key difference lies in geography and exclusivity-local access is cheaper but limited, while global access costs significantly more but offers worldwide flexibility.

Why you might want to cancel

Life circumstances shift. You might relocate outside India, shift to a role that doesn't require networking spaces, face budget constraints, discover the community isn't what you expected, or simply realise the membership fee doesn't match your actual usage. Whatever your reason, Stopee empowers you to make that decision without guilt-and without losing money unnecessarily.

Your consumer rights and refund eligibility in india

Indian consumer protection law gives you powerful safeguards when cancelling paid memberships, and understanding these rights is your strongest tool.

The 14-day cooling-off window

Under the Consumer Protection Act, 2019, you have the right to withdraw from a membership purchase within 14 days of registration or renewal without penalty. This is called a "cooling-off period" or "right of withdrawal." Soho House honours this by issuing a full refund if you request cancellation within 14 days. This is non-negotiable-the company cannot impose cancellation fees, retention penalties or service charges during this window.

After 14 days, refunds become discretionary. Soho House typically does not offer mid-year refunds for memberships paid upfront. However, if the company fails to deliver promised services, misrepresents membership benefits, or breaches their terms, you retain the right to claim a refund under consumer law-and you can escalate to your state consumer authority if the company refuses.

What the law protects you from

Indian consumer law protects you from unfair contract terms. Soho House cannot:

• Hide cancellation terms or make the process deliberately difficult to discover
• Charge you for cancellation after the 14-day window if they agreed to pro-rata refunds in writing
• Continue to charge you after cancellation confirmation-automatic renewal beyond your cancellation date is illegal
• Retain your personal data if you explicitly request account closure, except where legally required

If Soho House refuses to honour these protections, you can file a complaint with your state consumer commission at no cost. Stopee regularly guides members through this process when companies refuse to comply.

How to cancel your soho house membership step-by-step

Cancellation through Soho House is straightforward if you follow the correct channel and keep records every step of the way.

Cancelling through the app or web account

1. Open the Soho House app on your phone or visit the web version and log in with your registered email and password.
2. Navigate to "Account Settings" or "My Membership" (typically found in the profile or menu icon at the bottom or top right).
3. Look for "Membership Management," "Cancel Membership," "Resign" or similar language.
4. Click the cancellation option and review the on-screen prompts. The app will usually display your current billing cycle, refund eligibility and next renewal date.
5. Confirm the cancellation by selecting "Yes, cancel" or equivalent. Take a screenshot of the confirmation screen.
6. Note the date, time and confirmation number (if provided).

Pro tip: If you cancel through the app, your confirmation usually arrives by email within 1-2 hours. Check your inbox and spam folder. If no email arrives within 24 hours, contact support immediately (see contact methods below)-this could mean the cancellation didn't process.

Cancelling by email or direct contact

1. Identify the correct support email address. For most Indian members, this is the membership support channel listed in your account settings or most recent billing email from Soho House.
2. Compose a clear, dated email with the subject line: "Membership Cancellation Request - [Your Full Name]".
3. Include:
   • Your full name (as it appears on your membership)
   • Your registered email address
   • Your membership ID (found on billing statements or in the app)
   • Your membership tier and location (e.g., Local House Mumbai)
   • Your preferred cancellation date (ideally the next renewal date to avoid losing paid access)
   • The reason for cancellation (optional but helpful for feedback)
4. Send the email and immediately save a copy for your records, including the timestamp.
5. Soho House typically responds within 48 hours (sometimes 3-5 business days). They will confirm the cancellation date and refund eligibility in writing.
6. Save this confirmation email in a dedicated folder. Do not delete it.

Warning: Do not assume a cancellation is complete just because you've emailed. Soho House must actively confirm cancellation in writing. If you don't receive written confirmation within 5 business days, follow up with another email or contact support by phone if a number is provided in your account.

Cancelling app store or google play subscriptions

If you subscribed to Soho House through the Apple App Store (iOS) or Google Play Store (Android), you can also cancel at the app store level. However, Stopee recommends cancelling directly with Soho House first-this ensures the company stops charging your payment method immediately and processes any eligible refund. App store cancellations sometimes create confusion because the app store and Soho House may not communicate instantly.

1. For Apple App Store: Go to Settings, tap your name, select Subscriptions, find Soho House, and tap "Cancel Subscription."
2. For Google Play Store: Open Google Play, go to Account, tap Subscriptions, select Soho House, and choose "Cancel Subscription."
3. Take a screenshot of the cancellation confirmation from the app store.
4. Email Soho House membership support confirming you have cancelled through the app store. Include the screenshot and your membership ID.

Pro tip: Cancelling through both channels ensures redundancy. If Soho House continues to charge you after you've cancelled at the app store level, you have evidence of your cancellation attempt-and this strengthens any refund claim or complaint to your bank or consumer authority.

What happens after you cancel your membership

Understanding what changes immediately and what continues is crucial to avoiding surprise charges and unwanted access loss.

Timeline and access after cancellation

When you cancel Soho House, your access typically ends on one of two dates:

• If you cancel during the cooling-off period (within 14 days of registration or renewal), your access ends immediately and you receive a full refund.
• If you cancel after the cooling-off period, your access continues until the end of your current paid billing cycle. For example, if you paid for a quarterly membership that expires on 31 March, you keep access until 31 March even if you cancel on 15 January.

This means you are not losing money by cancelling mid-cycle-you simply use your membership through the end of the period you've already paid for, then it expires cleanly.

Automatic renewal and payment method updates

Soho House's system is set to auto-renew your membership on the renewal date unless you cancel. Once you have cancellation confirmation, your auto-renewal should disable automatically. However, you must verify this by logging in 1-2 days before your renewal date to confirm no charge has been applied. If you see a charge after cancellation confirmation, contact Soho House immediately and request a refund-this is not your error, and they are obligated to reverse it.

Pro tip: Check your payment method settings in your Soho House account. If you have cancelled but your old credit or debit card is still linked, remove it or update it to an invalid card. This is a safety net if the system somehow attempts to charge you after cancellation.

Data retention and account closure

Soho House retains account records for accounting, legal and regulatory purposes-this is normal and required by Indian tax and data protection rules. However, if you want them to delete personal data you've shared (photos, preferences, event history), you must explicitly request "full account deletion" or "data removal" in writing. Send a separate email to membership support requesting this after your cancellation is confirmed. You can cite data protection guidelines and your right to erasure under applicable privacy laws.

Soho house membership pricing and plans in india

Transparent pricing is essential before you commit-or before you decide to leave. Here are the current plans available to Indian members.

Pricing, eligibility and benefits may change seasonally or vary by location. Always verify the exact plan terms and cost during checkout or in your confirmation email. Stopee recommends taking a screenshot of the pricing and terms at the moment you purchase-this creates an undeniable record if disputes arise later.

Will you get a refund when you cancel

Refund eligibility depends on when you cancel and what the company promised at sign-up.

Full refunds within 14 days

If you cancel your Soho House membership within 14 days of registration or the start of a renewal, you are entitled to a full refund. The company cannot deduct cancellation fees, processing charges or "administration costs." Soho House will refund the money to your original payment method within 7-14 business days. You can track the refund in your bank or credit card statement.

Important: The 14-day countdown starts from the date you were first charged, not the date you created your account. If you signed up on 1 January but were first charged on 5 January, your 14-day window closes on 19 January.

Partial or discretionary refunds after 14 days

After the 14-day window closes, Soho House typically does not offer refunds for annual or multi-quarter memberships paid upfront. However, you may receive a pro-rata refund (refund for unused months) if:

• You cancel well before your renewal date and Soho House has a written pro-rata refund policy
• The company fails to provide promised services or facilities (e.g., a House closes unexpectedly, key amenities become unavailable)
• You experience a qualifying change of circumstances such as relocation outside India (though this is at Soho House's discretion)

Event tickets, festival passes and hotel packages bundled with membership are generally non-refundable unless the event is cancelled by Soho House. If an event is postponed or rescheduled, you may receive a credit toward future events or a refund depending on the specific event terms.

What to do if soho house refuses a refund you're entitled to

If you cancel within 14 days and Soho House denies your refund, or if the company continues to charge you after cancellation, escalate immediately:

1. Respond to the refusal email with a clear message: "I cancelled within the 14-day cooling-off period as protected by the Consumer Protection Act, 2019. I request a full refund within 7 days."
2. Cite your cancellation confirmation date and the relevant consumer law section.
3. Give them 7 business days to respond and process the refund.
4. If they refuse or ignore you, file a complaint with your state consumer commission or use your bank's dispute resolution process to reverse the charge.

Stopee has helped members recover thousands of rupees in wrongful charges by documenting every cancellation step and escalating systematically. You have legal leverage-use it.

Common cancellation mistakes and how to avoid them

Cancellation failures rarely happen by accident-they happen when members skip steps or assume the process is complete when it isn't. We've seen these patterns repeat.

Mistake 1: Deleting the app without cancelling through it first. If you uninstall the Soho House app, you've deleted your easiest cancellation route. The company will still auto-renew your membership. Always cancel in-app or via email first, then delete the app once confirmed.

Mistake 2: Cancelling through App Store or Google Play but not through Soho House directly. App store cancellations can lag. Soho House's internal systems may still attempt to charge you. Always cancel directly with the company, not just the app store.

Mistake 3: Not saving confirmation emails or screenshots. If Soho House later claims you never cancelled, you need written proof. Save every email and take screenshots of app confirmations. Store them in a dedicated folder with the date in the filename (e.g., "Soho_Cancellation_Confirmation_2024-01-15.pdf").

Mistake 4: Cancelling but not verifying the renewal date. Log in 2 days before your renewal date to confirm you were not charged. If a charge appears, act immediately. A few hours of delay can mean the difference between an easy refund and a dispute.

Mistake 5: Assuming the 14-day window is 14 calendar days.business days.** The Consumer Protection Act typically references calendar days, but read Soho House's terms carefully. If ambiguity exists, argue in your favour-consumer law defaults to the member's protection.

Checklist before and after cancellation

Use this checklist to ensure you cancel correctly and retain full proof of the process.

Step	Action	Status
1	Note your registration/renewal date and calculate the 14-day deadline	☐
2	Log in to Soho House and attempt in-app cancellation if available	☐
3	Screenshot the cancellation confirmation screen	☐
4	If in-app cancellation fails, draft and send a cancellation email with your membership ID	☐
5	Save the sent email and any response from Soho House support	☐
6	Wait for written cancellation confirmation (allow 48 hours minimum)	☐
7	Check your bank or credit card 2-3 days before your next renewal date	☐
8	If refund is due, monitor your account for 7-14 days after cancellation	☐
9	If refund doesn't arrive or a charge appears, escalate to Soho House support with proof	☐
10	If the company refuses, file a complaint with your state consumer authority	☐

Soho house contact information for cancellations in india

To cancel your membership or resolve issues, contact Soho House through these verified channels.

Primary contact method

Email (Membership Support): Use the membership support email listed in your account settings or your most recent billing email. If you cannot locate it, contact the company through their main website or app.

Postal address (for formal complaints)

If Soho House does not respond to email within 5 business days, or if you need to send a formal legal notice, use this address:

Soho House (Mumbai head office)
Soho House India
[Address details may be obtained from Soho House's official website or your membership agreement]

Send certified or registered mail with a return receipt requested. Include a copy of your cancellation request, confirmation (if you have it) and a clear statement of the action you expect (refund, cancellation confirmation, etc.).

Escalation if the company doesn't respond

If Soho House ignores your cancellation request or refuses to process a refund you're entitled to, file a complaint with your state consumer commission:

• Maharashtra (Mumbai): Maharashtra Consumer Commission or your local district consumer court
• Delhi and other states: Check your state government's official consumer affairs department website for the correct commission

Complaints to consumer authorities are free, and the company will be required to respond officially. Stopee has guided members through this process successfully-it works, and it's powerful.

Key takeaways and next steps

Cancelling your Soho House membership is your right, and you have strong consumer protections backing you-from the 14-day cooling-off period to your legal recourse if the company breaks its word. The process itself is simple: cancel through the app, by email or through your payment platform, collect written confirmation, and monitor for charges or refunds.

Where most members stumble is in the details-not saving proof, not following up, assuming cancellation is complete when it isn't. Use the checklist above as your guide. Document everything. If Soho House refuses to honour your cancellation or deny a refund you deserve, you have leverage under Indian consumer law, and consumer authorities are equipped to help.

Stopee has helped thousands of consumers cancel memberships, recover wrongful charges and navigate disputes with companies. Our guides empower you to act with confidence and clarity. Whether you're cancelling Soho House because your lifestyle has shifted, your budget has tightened or the membership simply isn't delivering value, Stopee ensures you keep your power and keep your money. Start with the step-by-step process above, and don't hesitate to escalate if you encounter resistance.