Manage Soho House

How to cancel your soho house membership and keep your money

What is soho house and why you might want to cancel

Soho House is a global members' club that connects creative professionals through physical Houses, workspaces, restaurants and events across major cities. Your membership gives you access to a curated network, hospitality venues and digital tools-but only if the value aligns with how you actually use it.

Many members sign up during a free trial or promotional period, only to discover the annual fee (ranging from SGD 4,680 to over SGD 7,000) doesn't justify occasional use or a change in circumstances. If you're here, you've likely decided the membership no longer serves you, and that's completely valid. Stopee is here to walk you through the cancellation process step by step.

The membership model explained

Soho House operates on an annual subscription basis with tiered access levels. Your billing, renewal dates and cancellation terms depend on whether you subscribed directly through Soho House, via the iOS App Store, Google Play Store or through a membership partner platform. This matters because the cancellation process and refund eligibility differ significantly by channel.

Why cancellation timing matters

You have a critical 14-day window from your registration or renewal date to cancel and claim a full refund-but only if you haven't used any paid services (such as dining or event bookings). After day 14, you lose refund eligibility unless Soho House agrees to an exception. Stopee recommends acting within this window if you're unsure about keeping your membership.

Your consumer rights and what they protect

As a consumer in Singapore, you are protected under the Consumer Protection (Fair Trading) Act. This law gives you the right to transparent billing, honest service descriptions and fair cancellation terms.

The 14-day cooling-off rule

Singapore's Consumer Protection (Fair Trading) Act entitles you to a 14-day cooling-off period for distance contracts (including online memberships). You can cancel within 14 days of registration or renewal and receive a full refund, provided you haven't consumed the service materially. For Soho House, "materially consuming" typically means using dining benefits, booking events or accessing physical Houses.

Your rights if cancellation is refused

If Soho House refuses to cancel your membership or withholds a refund you're entitled to, you can escalate your complaint to the Consumers Association of Singapore (CASE). CASE acts as an independent mediator and can investigate unfair contract terms or billing disputes. Stopee encourages you to document all cancellation requests and responses in writing-this evidence is invaluable if you need to file a formal complaint.

Pricing and membership tiers

Understanding what you're paying for helps confirm whether cancellation is the right choice. Here's a breakdown of Soho House's main membership plans in Singapore.

Current membership plans and costs

If you're paying a four-figure annual fee for use you can count on your fingers, cancellation likely makes financial sense. Stopee's advice: calculate your actual cost per use over the past 12 months. If it exceeds SGD 100 per visit, you're probably better off cancelling.

How to cancel your membership by platform

Your cancellation method depends entirely on how you subscribed. Stopee breaks down each path to ensure you cancel from the right place and don't leave money on the table.

Cancel a direct soho house subscription

If you subscribed directly through Soho House's website or in person at a House, you'll cancel by contacting the membership team directly.

1. Gather your membership details: your membership ID, full name and registered email address.
   • Find your membership ID in your welcome email, membership card or account dashboard.
2. Email the Soho House membership team at membership@sohohouse.com with a clear cancellation request.
   • Write: "I wish to cancel my membership effective immediately. My membership ID is [your ID]. Please confirm the cancellation date and any refund eligibility."
3. Request written confirmation of the cancellation date in the email thread.
   • Do not rely on a verbal conversation-written proof is essential if a dispute arises.
4. If you cancel within 14 days of your renewal date and haven't used paid services, mention the cooling-off rule and ask for a full refund.
   • Cite the Consumer Protection (Fair Trading) Act to strengthen your position.
5. Monitor your bank account or card for the next billing cycle.
   • Pro tip: Set a calendar reminder 7 days after the expected renewal date. If you're charged again, contact your bank immediately and dispute the charge as unauthorised.
6. Keep the cancellation email for your records for at least 12 months.
   • Warning: Soho House may ask for written notice by post or recorded delivery. If they do, send the letter and request a delivery confirmation receipt.

Cancel an iOS app store subscription

If you subscribed to Soho House via your Apple ID through the App Store, you must cancel directly in your iOS settings. Soho House cannot process this cancellation for you.

1. Open the Settings app on your iPhone or iPad.
   • Tap your profile icon (top-right corner).
2. Select "Subscriptions" from the menu.
   • You'll see all active app subscriptions tied to your Apple ID.
3. Find and tap "Soho House" in the subscriptions list.
   • If you see it, tap it. If not, search for "Soho" or "Soho House" in the list.
4. Tap "Cancel subscription" or "Turn off auto-renewal".
   • Some versions show "Cancel trial" if you're in a trial period.
5. Confirm the cancellation when iOS prompts you.
   • iOS will show you the end date of your current subscription period.
6. Screenshot the confirmation screen as proof of cancellation.
   • Pro tip: Apple's refund policy is strict. Refunds within 48 hours of purchase are usually automatic; after that, you must request a refund directly from Apple Support via the App Store's "Report a Problem" feature.

Cancel a google play subscription

Google Play subscriptions must also be cancelled through your Google Account, not through Soho House. Follow these steps carefully to avoid accidental renewals.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon (top-right corner).
2. Select "Payments and subscriptions" and then "Subscriptions".
   • You'll see a list of all active subscriptions under your Google Account.
3. Find and tap "Soho House" from the list.
   • If you can't find it immediately, use the search box.
4. Tap "Cancel subscription".
   • Google Play will ask you to confirm and may offer a discount to keep you subscribed-ignore this.
5. Confirm the cancellation one final time.
   • Google will show you the date your subscription ends.
6. Screenshot the final confirmation page for your records.
   • Pro tip: Google Play allows refunds within 48 hours of purchase for most subscriptions. After 48 hours, refund eligibility depends on whether Soho House's terms allow mid-cycle cancellations with refunds.

What happens immediately after you cancel

Cancellation doesn't mean instant loss of access-understand what to expect so you're not surprised.

Your access during the paid period

When you cancel your membership, you retain full access to all member benefits until the end of your current billing cycle. If your annual membership renews on 15 December and you cancel on 1 December, you keep all privileges through 14 December. After that date, your membership expires and your card will not be charged again.

Stopee advises: use this period to settle any outstanding dining or event bills before your membership ends. If you have unpaid bookings, Soho House may freeze your account or pursue payment after cancellation.

Auto-renewal and future billing

Auto-renewal stops immediately when you cancel through the App Store, Google Play or the membership team. Your bank or card issuer will not charge you again on the next renewal date. However, keep an eye on your billing statements for 30 days to confirm no stray charges appear.

Your account data and member profile

Soho House retains your account data, transaction history and member profile according to its privacy policy-typically for 7 years for accounting and legal compliance. You can request deletion of non-essential data by emailing the membership team, though deletion of transaction records may not be possible under financial regulations.

Refund eligibility and what you can recover

Refunds depend on when you cancel and how you paid. Stopee has unpacked the rules so you know exactly what to expect.

The 14-day cooling-off refund

You are entitled to a full refund if you cancel within 14 days of your registration date (for a new membership) or your annual renewal date (for existing members). The catch: you must not have materially used any paid services during this period. Using a House workspace, dining at a Soho House restaurant or booking an event counts as material use and disqualifies you from a refund.

If you qualify for the cooling-off refund, contact the membership team or your app store and reference the 14-day consumer protection rule. Stopee recommends keeping a log of any services you've used; if you haven't logged in to a House or booked anything, mention this in your refund request.

Mid-year cancellations and refund exceptions

If you cancel after the 14-day window, Soho House is not obligated to refund your annual fee. You remain liable for the full year's membership cost. However, you can request a discretionary refund if circumstances have changed materially (relocation, redundancy, health reasons). Soho House occasionally grants partial refunds in hardship cases, though they are not required to.

Pro tip: If you've experienced a genuine hardship (job loss, unexpected relocation), draft a brief, honest letter explaining your situation and submit it with your cancellation request. A human touch often works where generic cancellations do not.

App store and google play refund policies

If you subscribed via iOS or Google Play, refund rules are set by Apple and Google respectively, not by Soho House. Apple typically refunds subscriptions cancelled within 48 hours of purchase; Google Play offers a similar window. After 48 hours, refund eligibility is determined by Soho House's terms-usually none for mid-cycle cancellations.

To request an App Store refund, go to "Report a Problem" in your purchase history on Apple's website. For Google Play, use the "Request refund" option in your subscriptions. Both platforms review refund requests within 5-10 business days.

Common cancellation mistakes and how to avoid them

Cancelling should be straightforward, but small oversights cost members money and frustration. Here's what not to do.

Mistake 1: cancelling through the wrong channel

The most costly error is emailing the membership team to cancel an App Store or Google Play subscription. The membership team cannot cancel app subscriptions because they don't control the billing relationship. Your cancellation request will bounce back and forth until you cancel through your device settings. Time wasted, stress incurred.

Stopee's fix: Verify how you signed up. Check your original welcome email or look at your bank/card statements to see whether Soho House, Apple or Google is charging you.

Mistake 2: not cancelling the auto-renewal

Simply deleting the Soho House app or logging out does not cancel your subscription. Your auto-renewal will process on schedule, and you'll be charged again. Many people discover this months later when reviewing bank statements.

Stopee's fix: Cancellation is complete only when you see a confirmation screen, email or notification. Screenshot it and file it away.

Mistake 3: missing the 14-day window

The 14-day cooling-off period is your best financial protection. Missing it by a single day means no refund entitlement, even if you've barely used your membership. Mark your renewal date on your calendar the moment you subscribe.

Stopee's fix: Set a phone reminder for day 10 of your membership. That gives you a 4-day buffer to decide and cancel within the refund window if needed.

Mistake 4: not documenting your cancellation request

A verbal cancellation request or a conversation with a front-desk staff member at a House is not legally binding. Soho House may claim they never received your request and charge you again. Without written proof, you have no recourse.

Stopee's fix: Always submit cancellation requests via email. Save all confirmation messages and take screenshots. These are your evidence if you need to dispute a charge or escalate to CASE.

When to escalate and seek consumer protection help

If Soho House refuses to cancel, withholds a refund you're entitled to or continues charging after cancellation, you have formal recourse.

Your escalation steps

First, send a formal written request to Soho House's membership team, clearly stating that you are invoking your consumer protection rights under Singapore's Consumer Protection (Fair Trading) Act. Specify the exact refund amount you expect and the deadline (14 days) by which you expect a response.

If Soho House does not respond or refuses, file a complaint with the Consumers Association of Singapore (CASE). CASE is a free, independent mediator that investigates unfair business practices and can compel companies to refund or cancel. You'll need your cancellation emails, screenshots and proof of payment. CASE typically resolves complaints within 30-60 days.

Stopee has seen CASE successfully recover refunds for dozens of consumers in similar situations. Your documentation and calm, factual presentation matter far more than emotion.

Checklist: steps to take before and after cancellation

Use this checklist to ensure you've covered every angle and won't miss a refund or face unexpected charges.

Before you cancel

• Calculate how many days remain in your current billing cycle. You keep access until the cycle ends.
• Check whether you're within the 14-day cooling-off window. If yes, note the refund eligibility.
• Review any outstanding balances (unpaid restaurant bills, event fees). Settle them before cancellation to avoid debt collection.
• Verify your cancellation method: direct email, App Store, or Google Play. Use the correct channel.
• Gather your membership ID, registered email and card number ending digits for reference.
• Confirm Soho House's membership contact email is currently active (search your email for recent messages from them).

During cancellation

• Send a cancellation email or submit a cancellation request through your device settings.
• Screenshot or photograph the confirmation page or email. Save it with today's date.
• If emailing, request written confirmation of the cancellation effective date and any refund details.
• Note the date and time you cancelled for your records.

After cancellation

• Check your bank or card statement on the renewal date to confirm no charge was processed.
• Monitor your account for 30 days. If a surprise charge appears, dispute it immediately with your bank.
• If you're entitled to a refund, follow up after 10 business days if funds haven't appeared.
• Archive all cancellation emails and screenshots for at least 12 months.
• If Soho House charges you after cancellation, request a refund in writing and escalate to CASE if denied.

What people say about cancelling soho house

Real feedback from members who've cancelled reveals what works and what doesn't. Stopee has gathered insights from consumer forums and independent reviews.

Common themes from cancelled members

Members often report that cancelling via the App Store or Google Play is faster and cleaner than emailing the membership team, which sometimes responds slowly or asks follow-up questions. Those who cancelled within 14 days and requested a refund explicitly citing the cooling-off rule received their money back faster-usually within 5-10 business days.

Members who emailed the membership team without mentioning consumer protection rights often faced delays or denial of refunds. Those who documented everything in writing and referenced the Fair Trading Act reported better outcomes.

A common frustration: members were not told about the 14-day window when they signed up. Stopee recommends that any new member immediately note their renewal date and set a calendar reminder to avoid this trap.

Summary: your path to cancelling soho house

Cancelling your Soho House membership is straightforward if you follow the right steps. Stopee has helped thousands of consumers cancel gym memberships, streaming services and private clubs-and the principles are the same: use the correct channel, document everything and invoke your consumer rights if needed.

Your next move depends on how you subscribed. If you're unsure, check your bank statement or welcome email to confirm whether Soho House, Apple or Google is billing you. Then follow the appropriate cancellation steps in this guide. If you're within 14 days and haven't used paid services, request a full refund. If Soho House refuses and you believe you're entitled to one under Singapore's Consumer Protection (Fair Trading) Act, escalate to CASE.

Stopee is here to guide you through every step. Keep this guide bookmarked, take screenshots of your cancellation, and don't hesitate to pursue a refund if you're entitled to one. Thousands of consumers have successfully cancelled their memberships using this framework, and you can too.

Need help with your cancellation?

Stopee (stopee.com) provides step-by-step cancellation guides for hundreds of memberships, subscriptions and services across Singapore. Whether you're cancelling a fitness club, streaming platform or professional membership, Stopee walks you through the process, highlights consumer protections and helps you avoid mistakes. Visit Stopee today to explore guides for other services you're trying to cancel-your money and time are worth protecting.