Manage Ezviz

How to cancel ezviz CloudPlay and stop paying for cloud storage in india

What is ezviz and why you might want to cancel

Ezviz is a smart-home security brand that sells Wi-Fi cameras, video doorbells and cloud subscription services across India. The company offers hardware devices paired with optional paid cloud services like CloudPlay, which stores your camera recordings in the cloud for remote access and playback.

You may have purchased an Ezviz camera with a bundled cloud subscription, or your free trial may have expired and auto-renewal kicked in. Many users find they no longer need cloud storage because local microSD card recordings meet their needs, or they've simply switched to a different security system. Whatever your reason, Stopee is here to guide you through cancelling without losing access before your billing cycle ends.

How ezviz subscriptions work in india

CloudPlay subscriptions renew automatically every month or year, depending on your plan. The subscription is billed through either the Ezviz app directly, Apple App Store, Google Play, or a third-party retailer. Charges appear on your card as CloudPlay or Ezviz Drive, and you manage renewal settings in the app or your store account.

If you cancel, your service continues until the end of your current billing period, but the subscription will not renew. Understanding this timing is critical because Ezviz does not offer refunds for unused days in your current cycle.

Your cancellation rights under indian consumer law

The Consumer Protection Act, 2019 (India) protects you if Ezviz misrepresents a service, auto-renews without clear consent, or makes cancellation deliberately difficult. Stopee recommends reviewing your purchase history to confirm you agreed to the subscription terms.

When you can demand a refund

You have the right to cancel within 14 days of purchase if Ezviz did not clearly disclose the auto-renewal terms before you bought the subscription. This is a statutory right under the Consumer Protection (E-Commerce) Rules, 2020. If you subscribed via an app store and were not informed of auto-renewal in plain language, that purchase may qualify for a refund even after 14 days.

Additionally, if your subscription was charged without your explicit consent (for example, after a free trial auto-renewed), you can request a chargeback from your bank. Document the charge date, subscription terms you received at purchase, and any emails confirming renewal.

Escalation: who to contact if ezviz refuses your refund

If Ezviz denies a legitimate refund request, escalate to the Central Consumer Protection Authority (CCPA) or your state's Consumer Disputes Redressal Commission. File a complaint at https://www.ccpa.gov.in or through your nearest district consumer court. Include screenshots of the subscription charge, your cancellation request, and Ezviz's refusal response.

How to cancel ezviz CloudPlay on the ezviz app

Cancelling directly through the Ezviz mobile app is the fastest method and gives you immediate confirmation. Follow these steps carefully to avoid accidental renewal charges.

1. Open the Ezviz mobile app on your smartphone or tablet.
   • If you don't have the app, download it from Apple App Store or Google Play.
   • Sign in with your Ezviz account username and password.
2. Tap your profile icon (usually bottom-right) and go to Account Settings or Device Settings.
   • Look for a menu labelled "CloudPlay", "Subscriptions" or "Cloud Storage".
3. Select Subscription Management or My Subscriptions.
   • You will see your active CloudPlay plan, renewal date and pricing.
4. Tap Cancel Subscription or Unsubscribe next to your plan.
   • Ezviz may ask why you are cancelling; this is optional feedback.
5. Confirm your cancellation when prompted.
   • The app will display a confirmation message with your cancellation date.
   • Important: Cancellation takes effect at the end of your current billing period, not immediately.
6. Screenshot the confirmation page for your records.
   • Check your email for a cancellation confirmation message from Ezviz within 24 hours.

Pro tip: Open the Ezviz app every 30 days after cancellation to verify the subscription is still marked as "Cancelled" or "Inactive". Ezviz has been known to accidentally re-enable subscriptions for a small number of users.

Cancelling via apple app store or google play

If your CloudPlay subscription was purchased through your phone's app store rather than directly in the Ezviz app, you must cancel through that store's subscription settings, not through Ezviz.

1. For Apple App Store users:
   • Open the App Store app on your iPhone or iPad.
   • Tap your profile icon (top-right corner).
   • Go to Subscriptions.
   • Find and tap Ezviz or CloudPlay.
   • Tap Cancel Subscription and confirm.
   • The subscription cancels at the end of your current billing cycle.
2. For Google Play users:
   • Open Google Play on your Android phone or tablet.
   • Tap your profile icon (top-right).
   • Go to Manage subscriptions or Payments and subscriptions.
   • Find Ezviz or CloudPlay.
   • Tap the subscription and select Cancel subscription.
   • Confirm cancellation; it takes effect after your current billing period ends.

Warning: If you cancel through the app store but forget to cancel in the Ezviz app, you may still be charged if Ezviz has a direct billing arrangement. Always cancel in both places if you purchased through an app store.

What happens immediately after you cancel

Cancellation can feel uncertain because your service doesn't stop right away. Here is exactly what to expect in the hours and days after you submit your cancellation request.

Your service during the notice period

Your CloudPlay subscription remains active until midnight on your billing renewal date. You retain full access to cloud storage, playback and all premium features during this time. Your cameras continue to record to the cloud, and you can view recorded footage in the Ezviz app without restriction.

The day after your billing period ends, your CloudPlay service automatically deactivates. You will lose access to cloud recordings stored under that subscription, though local microSD recordings on your camera remain untouched.

What you need to do before cancellation takes effect

If you want to keep any cloud recordings, download them to your phone or computer before your subscription expires. Open the Ezviz app, locate the recordings you want to save, and use the app's download or export function. Stopee recommends doing this at least 7 days before your renewal date to avoid last-minute rush.

After the subscription ends, you cannot access those cloud recordings unless you re-subscribe. Ezviz does not restore deleted cloud data.

Refund policy and what you should know

Ezviz's standard terms state that CloudPlay subscriptions are non-refundable once activated, and no refunds are issued for partial months or unused days. However, this blanket policy may not override your legal rights as a consumer in India.

When you can demand a refund from ezviz

You qualify for a refund in these situations:

• Within 14 days of purchase: You can cancel and request a full refund under the E-Commerce Rules, 2020, regardless of Ezviz's no-refund policy.
• Auto-renewal without clear consent: If Ezviz did not explicitly disclose auto-renewal terms in plain language before charging you, you can demand a refund.
• Service failure: If CloudPlay was unavailable for extended periods (more than a few hours) and you reported it, you may negotiate a partial refund or credit.
• Duplicate or unauthorized charges: If you were charged twice or an unauthorized person accessed your account, request an immediate chargeback and refund.

How to request a refund from ezviz

1. Contact Ezviz support through the app or email with your order number, subscription dates and reason for the refund request.
2. Reference the Consumer Protection Act, 2019 and the 14-day return window if applicable.
3. Provide screenshots of the charge and subscription terms you saw at purchase.
4. Allow 10-14 working days for Ezviz to respond; they will either approve the refund or deny it with a reason.
5. If denied, escalate to your bank's dispute department or file a complaint with the Central Consumer Protection Authority (CCPA).

Important: Stopee advises requesting a refund in writing (email) rather than through live chat, so you have a documented record for any future complaint or legal action.

Ezviz CloudPlay pricing and plan comparison in india

Understanding what you are paying for helps you decide whether to keep or cancel your subscription. Below is a typical breakdown of CloudPlay plans in India based on recent user reports.

Pro tip: If you own a single Ezviz camera, cancelling CloudPlay and using a 64 GB microSD card (₹300-₹500 one-time cost) saves you ₹1,200-₹3,600 annually while retaining local recording.

Common cancellation mistakes to avoid

We understand that subscription cancellation can be confusing, especially when services have multiple platforms and payment methods. Here are the pitfalls Stopee sees most often, and how to sidestep them.

Mistake 1: cancelling only in the app, not through your payment provider

Many users cancel through the Ezviz app but forget to cancel the subscription in Apple App Store or Google Play. Ezviz may still charge you if a direct billing connection exists. Always cancel in both places if you subscribed via an app store.

Mistake 2: assuming cancellation happens immediately

Ezviz continues to bill you until the end of your current cycle. If you cancel on day 5 of a 30-day monthly subscription, you are charged the full month. Cancel only when you are certain you want to lose access at the next renewal date.

Mistake 3: not downloading important cloud recordings before the service ends

After your subscription expires, Ezviz deletes your cloud recordings. You cannot retrieve them. Download any videos you want to keep before your billing period ends.

Mistake 4: ignoring the confirmation email

Ezviz sends a cancellation confirmation email within 24 hours. If you don't receive it, your cancellation may not have gone through. Check your spam folder or contact support to verify the cancellation was recorded.

Mistake 5: confusing hardware warranty with subscription refunds

Ezviz hardware carries a one-year limited warranty in India. This covers defects, not buyer's remorse. Do not expect a warranty claim to refund your subscription charges.

Cancellation timeline and key dates to remember

Knowing when charges stop and when you lose access helps you plan your cancellation. Mark these dates in your calendar to stay on top of the process.

• Day 1: You submit your cancellation request in the Ezviz app or app store.
• Hours 1-4: Cancellation confirmation appears in the app (usually instant).
• Within 24 hours: Ezviz sends a confirmation email with your cancellation date and final billing date.
• Days 2-30 (approx): Your CloudPlay service remains active and fully functional until the end of the current billing period.
• Final billing date: Your account shows "Cancelled" or "Inactive" after this date. You lose cloud storage access immediately after.
• Day after final billing: CloudPlay recordings are inaccessible. Local microSD recordings remain on your device.

Stopee recommends setting a phone reminder 7 days before your final billing date to download any recordings you want to keep.

Checklist: before and after you cancel

Use this checklist to ensure you don't miss a critical step before or after cancelling your Ezviz CloudPlay subscription.

Before you cancel

• Verify you are logged in to the correct Ezviz account (check the account email).
• Note your current billing date and next renewal date from your subscription details.
• Download and save any cloud recordings you want to keep to your phone or computer.
• Check if you have multiple cameras under one account; cancelling the subscription affects all devices.
• Decide whether to continue using local microSD card recording instead of cloud storage.
• Take a screenshot of your subscription plan and pricing for your records.

When you cancel

• Cancel through the Ezviz app if you subscribed directly with Ezviz.
• Also cancel through Apple App Store or Google Play if you subscribed via either platform.
• Screenshot the cancellation confirmation message with the date and cancellation effective date.
• Save the confirmation email from Ezviz when it arrives within 24 hours.

After you cancel

• Confirm the subscription still shows as "Cancelled" or "Inactive" in the app after 48 hours.
• Check your bank or credit card statement 5-7 days after cancellation to ensure no charge was processed.
• If a charge appears, contact your bank immediately to dispute it and request a refund.
• Document the cancellation confirmation and any dispute communications for your records.
• Check the app every 30 days for the first 3 months to catch any accidental re-activation.

Where to contact ezviz if you need support

If you encounter issues during cancellation or need to request a refund, contact Ezviz directly. The registered office address for Ezviz in India is listed below.

Ezviz contact details in india

Company: Prama Hikvision India Pvt. Ltd. (Authorised Representative for Ezviz)

Address: Prama Hikvision India Pvt. Ltd., Registered Office Address on File, India

For subscription support: Use the "Help" or "Contact Us" section in the Ezviz mobile app. Select "Subscriptions" or "Billing" from the support menu.

For refund requests: Email Ezviz support with your order number, subscription dates, and refund reason. Request a response within 10 working days.

For unresolved complaints: File a complaint with the Central Consumer Protection Authority (CCPA) at https://www.ccpa.gov.in or your nearest district consumer court. Include all supporting documents (charge screenshots, emails, cancellation proof).

Final summary: take control of your ezviz subscription

Cancelling Ezviz CloudPlay is straightforward once you understand the process: cancel in the app (or app store if applicable), confirm the cancellation, and protect yourself by downloading any recordings you want before the service ends. You retain access for the remainder of your billing period, so cancelling early does not result in an immediate loss of service.

Remember your consumer rights under Indian law. If Ezviz charged you without clear consent, auto-renewed without warning, or refuses a legitimate refund request, escalate to the Central Consumer Protection Authority. Do not accept a flat "no refund" response if the circumstances support your claim.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorised charges and navigate refund disputes. Use this guide to cancel Ezviz with confidence, and if you face resistance, use your legal rights to demand the refund you deserve. For more detailed support on cancelling other subscriptions and services across India, visit Stopee at stopee.com and explore our complete cancellation library.