Manage Ezviz

How to cancel ezviz in singapore and keep your cloud footage secure

What ezviz is and why you might cancel

Ezviz makes home and small-business video security products-indoor and outdoor cameras, video doorbells, and cloud storage subscriptions-that you manage through a mobile app. You buy hardware once (cameras and doorbells) from local retailers, then subscribe separately to CloudPlay or EZVIZ Drive for continuous cloud recording. Cancellation is straightforward once you know where to look, and at Stopee we help you avoid the traps that catch most users.

Main ezviz products in singapore

Ezviz sells pan/tilt cameras, battery-powered models, dual-lens options, and 2K to 4K video doorbells through retailers across Singapore. You control all devices via the EZVIZ mobile app rather than a web dashboard. Cloud subscriptions (CloudPlay or EZVIZ Drive) are sold separately and managed inside the same app-this is where most cancellations happen.

When you should cancel ezviz

You might cancel because you no longer need cloud recording, you are switching to a competitor, or you want to save on subscription fees and rely on local SD-card storage instead. Hardware does not require cancellation; only cloud subscriptions renew automatically. At Stopee, we see that clarity on this distinction prevents most cancellation delays.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods or services from Ezviz or its authorised retailers.

What the law covers

The Consumer Protection (Fair Trading) Act requires that goods and services be of merchantable quality, fit for purpose, and accurately described. If Ezviz's cloud service fails to meet these standards, or if you cancel within a cooling-off period defined by the retailer or Ezviz's own terms, you may be entitled to a refund or replacement. Most retailers in Singapore offer a 7- to 14-day return window for unopened hardware; subscriptions are often non-refundable unless they are faulty or misrepresented. Stopee recommends keeping your receipt and screenshots of the subscription terms in case you need to dispute a charge.

Escalation and disputes

If Ezviz refuses a legitimate refund claim, you can lodge a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Provide evidence (order confirmations, screenshots, emails) showing why you believe you are entitled to a refund. Stopee has seen many disputes resolved faster when consumers escalate formally with documented proof.

How to cancel ezviz CloudPlay and EZVIZ drive subscriptions

Cancelling your cloud subscription stops automatic renewal at the end of your current billing period; you keep access to recorded footage until the paid term expires.

Step-by-step cancellation via the mobile app

1. Open the EZVIZ mobile app on your smartphone or tablet and sign in with your account email and password.
   • If you forget your password, tap "Forgot password?" and follow the reset email link.
2. Navigate to the home screen and select the camera or doorbell device connected to your active CloudPlay or EZVIZ Drive subscription.
   • If you have multiple devices, each may have its own subscription; repeat these steps for each one.
3. Tap the device settings icon (usually a gear or wrench symbol in the top-right corner).
   • Scroll down and look for "Cloud Storage", "CloudPlay", or "EZVIZ Drive"-the exact label depends on your subscription type.
4. Tap "Manage plans" or "Subscription details" within the cloud storage section.
   • You will see your current plan, next renewal date, and price.
5. Select "Cancel subscription" or "Stop auto-renewal" and confirm your choice.
   • The app may show a retention offer (discount or extended trial); you can dismiss this.
6. Look for a confirmation message stating that auto-renewal has been disabled.
   • Pro tip: Take a screenshot of this confirmation; it proves you cancelled in case of future billing disputes.

Warning: Cancelling your subscription does not delete your account or your recorded cloud footage immediately. You retain access to all stored clips until the end of the current billing period. After that date, Ezviz typically deletes your cloud data within 30 days unless you resubscribe.

Cancelling hardware orders (EZVIZ marketplace)

1. Visit the EZVIZ Marketplace website and log into your account.
   • You can only cancel orders before they are confirmed and shipped.
2. Go to "My Account" and select "My Orders".
   • Find the order you want to cancel and click "Order Detail".
3. Click "Cancel Order" and follow the confirmation prompts.
   • If the order has already shipped, contact EZVIZ customer support for a return authorization.

Stopee advises cancelling hardware orders within 24 hours of purchase; after that, Ezviz may process payment and move the order to fulfillment, making cancellation impossible without returning the goods.

What happens after you cancel ezviz

Understanding what occurs immediately and in the weeks after cancellation helps you avoid surprises and plan your security needs.

Your access and device behavior

Once you cancel, auto-renewal stops, but your subscription remains active until the current billing period ends. Your devices continue to function: cameras record live footage, and you can view streams in the app. However, cloud recording (CloudPlay or EZVIZ Drive) stops after your paid term expires. If your hardware supports local storage (SD-card recording), your camera will switch to that method automatically and you lose no footage. If your device relies solely on cloud storage, new footage will no longer be recorded once the subscription lapses.

Your cloud footage and retention

All recorded clips stored in the cloud remain accessible while your subscription is active. After the billing period ends, Ezviz typically retains your data for 30 additional days before permanent deletion. Use this window to download important footage to your phone or computer via the EZVIZ app. After 30 days, your cloud storage account is purged and recovery is not possible.

Pro tip: If you cancel on day 10 of a 30-day billing cycle, you have until day 40 to retrieve your footage. Plan downloads in advance if your subscription contains critical security footage.

Will ezviz refund your subscription fees

Ezviz's standard subscription terms state that CloudPlay and EZVIZ Drive plans are non-refundable and non-prorated-meaning you cannot get a refund for unused days or months once the billing cycle begins.

When refunds are not available

If you cancel mid-cycle, you do not receive a refund for the remainder of the month. Ezviz applies this policy across all customers in Singapore. Your subscription credit ends on the original renewal date, and no partial refunds are issued.

Exceptions and grounds for refund claims

Refunds may apply if the service fails to function as promised, if you cancel within a specified cooling-off period set by your retailer, or if your card was charged in error. Under Singapore consumer law, if Ezviz's service is unfit for purpose (for example, the cloud recording does not work), you have grounds to dispute the charge and request a refund. Stopee recommends contacting Ezviz support with screenshots showing the service failure and your order confirmation; if they refuse, escalate to CASE or your bank for a chargeback.

Chargeback and card dispute options

If Ezviz refuses your refund claim and you believe it is unjust, contact your credit card or bank and request a chargeback. Provide your receipt, proof of the service failure, and copies of all correspondence with Ezviz. Your bank will investigate and may reverse the charge if Ezviz cannot prove the service was delivered as promised.

Ezviz pricing and plan comparison

Below is a snapshot of typical Ezviz hardware prices in Singapore and subscription options to help you decide whether to cancel or upgrade.

Hardware prices (one-time purchase)

Subscription plans (CloudPlay and EZVIZ drive)

If you are cancelling purely for cost reasons, consider switching to free local SD-card recording instead. This removes the monthly charge while keeping your camera functional for live viewing. Stopee often recommends this hybrid approach to customers who want security without ongoing fees.

Common mistakes when cancelling ezviz

Cancellation seems simple, but small oversights can leave you exposed to surprise charges or loss of important footage. We see these mistakes happen repeatedly, and they are all avoidable.

Mistake 1: cancelling in the app but not confirming auto-renewal is off

You tap "cancel" and assume it is done. In reality, Ezviz sometimes leaves auto-renewal active unless you explicitly confirm the cancellation. Check your subscription settings 48 hours later to confirm the status has changed to "cancelled" or "no active subscription". Screenshots are your proof if a charge appears later.

Mistake 2: forgetting to download cloud footage before the subscription expires

After your paid period ends, Ezviz deletes your cloud data within 30 days. Many users cancel, forget about the data, and lose weeks of security footage. Download or export any critical clips to your phone or computer before the expiry date. The EZVIZ app has a built-in download feature in the playback section-use it.

Mistake 3: cancelling only one device's subscription when you have multiple cameras

If you own three cameras and only cancel the subscription for one, the other two continue charging your card. Open the app, check every device, and cancel each subscription individually. Stopee recommends making a checklist of all your devices and their subscription statuses to avoid this trap.

Mistake 4: not keeping proof of cancellation

If Ezviz later charges you and claims you never cancelled, a screenshot of the cancellation confirmation is your only proof. Take this screenshot immediately after confirming cancellation, and save it in a folder titled "Ezviz Cancellation" on your phone. Many consumers lose this argument because they have no evidence of when they cancelled.

Ezviz cancellation checklist

Use this checklist to ensure you cancel completely and retain your rights.

• Open the EZVIZ mobile app and sign in.
• Navigate to each device's cloud storage settings.
• Select "Cancel subscription" for every active plan (not just one device).
• Confirm the cancellation and take a screenshot of the confirmation message.
• Wait 48 hours and re-open the app to verify auto-renewal is disabled.
• Check your card statement 5-7 days later; no charge should appear.
• If a charge does appear, contact your bank immediately and provide your cancellation screenshot.
• Download all critical cloud footage to your device before the billing period expires.
• Keep receipts and all correspondence (emails, app screenshots) for at least 12 months.

What customers say about cancelling ezviz

Feedback from Ezviz users consistently highlights the ease of the mobile app cancellation process, but also the confusion around multiple devices and auto-renewal. Many customers in Singapore praise the affordable hardware but express frustration that cloud storage fees quickly add up if you own multiple cameras. A common theme: users cancel because local SD-card storage is free and sufficient, but they appreciate the option to resubscribe if needed during high-risk periods (travel, renovations). At Stopee, we have helped thousands of consumers cancel Ezviz subscriptions without dispute, and the most successful cancellations are those completed via the app with documented proof.

Stopee's final guidance and next steps

Cancelling Ezviz is a straightforward process when you follow the steps, but the details matter. Use the EZVIZ mobile app, confirm auto-renewal is disabled, screenshot your confirmation, and download your footage before the subscription expires. If Ezviz refuses a legitimate refund claim, escalate to CASE or your bank. Stopee exists to empower you with clear, actionable cancellation guidance-no jargon, no surprises.

If you have questions about your rights, need help disputing a charge, or want to explore alternatives to Ezviz, Stopee has resources and step-by-step support tailored to Singapore consumers. Visit Stopee.com to access cancellation guides for hundreds of services, consumer rights information, and templates for disputing unfair charges. Your security and peace of mind matter; Stopee is here to help you take control.

Where to contact ezviz for cancellation support

If you need direct assistance, here is how to reach Ezviz in Singapore.

Registered office and correspondence address

EZVIS INTERNATIONAL PTE. LTD.
Paya Lebar Square
Singapore

This is the official registered office for Ezviz's Singapore entity. Use this address if you need to send formal cancellation requests, complaint letters, or escalation notices by post. Email support is usually faster; check the EZVIZ app for customer service contact options. Stopee recommends sending cancellation confirmation requests via email (request a read receipt) so you have proof of your communication date. If Ezviz does not respond within 7 business days, escalate to CASE or your bank as outlined in the consumer rights section above.