Manage Lashify

How to cancel lashify and understand your refund rights in india

What is lashify and why you might want to cancel

Lashify is an at-home lash extension system that sells customizable kits, adhesive bonds, sealers, and a variety of lash refills directly through its website. The company markets its Control Kit™ as a complete starter system, supported by ongoing product sales and optional membership programmes. If you've purchased from Lashify and now want to step back, Stopee is here to guide you through every cancellation option available to Indian customers.

Understanding what you've subscribed to

Lashify operates two main sales models: one-time purchases (individual lash refills, adhesives, sealers) and recurring subscriptions or memberships that trigger automatic renewals. Many Indian customers order through Lashify's website without realizing they've enrolled in a subscription programme. If you're seeing repeated charges on your card, you likely have an active subscription that needs to be stopped. Stopee's step-by-step guidance will help you identify and cancel the right account type.

Common reasons customers cancel

You might cancel Lashify because the lashes don't suit your eye shape, the adhesive causes irritation, you've found a cheaper alternative, or you simply prefer professional application. Some customers cancel because international shipping to India takes longer than expected, or because the Control Kit™ pricing (often ₹15,000 or higher including import duties) doesn't justify the long-term investment. Whatever your reason, you have consumer rights that protect you.

Your consumer rights when canceling lashify in india

India's Consumer Protection Act, 2019 gives you significant protection when purchasing from international retailers like Lashify, especially if goods are defective or services are unfulfilled.

What the consumer protection act guarantees

Under the Consumer Protection Act, 2019, you have the right to cancel goods within 30 days of delivery if they are defective, mislabeled, or don't match the description on the website. If Lashify's lashes arrive damaged, or if the adhesive causes an allergic reaction, you can invoke this protection. The law also mandates that cancellation requests be acknowledged within 5 business days. If Lashify refuses to respond or honour a valid cancellation, you can escalate to your state's District Consumer Commission.

Your refund entitlements

You are entitled to a full refund for goods returned within 30 days, minus only reasonable return shipping costs (not inflated handling fees). If Lashify charges you a non-negotiable fee that exceeds actual postage, that violates consumer law. Stopee advises documenting every communication with Lashify so you have proof if you need to file a complaint with the Consumer Commission.

What happens if lashify refuses to cancel

If the company ignores your cancellation email or refuses to refund despite a valid claim, you can file a complaint with your state's Consumer Dispute Redressal Commission. Many Indian states now accept online complaints, and the process is free or costs just ₹100 to ₹500. Lashify's California registration doesn't exempt it from these protections when selling to Indian residents.

Methods to cancel your lashify account or subscription

Lashify offers multiple cancellation routes; the most direct is always email support, though website self-service is faster if available.

Canceling through your lashify account online

If you manage your subscription through Lashify's website, the fastest path is to log in and disable recurring charges yourself. Follow these steps:

1. Visit www.lashify.com and log in with your email and password.
2. Navigate to your account settings (usually found in the top right menu or under "My Account").
3. Look for "Subscriptions", "Billing", or "Recurring Orders".
4. Select the active subscription and click "Cancel Subscription" or "Pause".
   • Some subscriptions allow pausing (temporarily stopping renewals); others only allow full cancellation.
   • If you want to keep your account but stop renewals, choose pause if available.
5. Confirm the cancellation by re-entering your password or clicking a confirmation email link.
6. Screenshot or print the confirmation page showing "Subscription Cancelled" and the effective date.

Pro tip: Cancellations made on or before your renewal date will stop that upcoming charge. If you cancel after the charge has posted, request a refund separately (see the refund section below).

Canceling by contacting lashify support

If you cannot find a cancel button on the website, or if you prefer a paper trail, contact Lashify's support team directly. This method also applies if you purchased through a third-party app or reseller.

1. Compose an email to support@lashify.com with the subject line: "Cancellation Request - Please Confirm".
2. Include the following details in the body:
   • Your full name (as it appears on the account)
   • Your account email address
   • Your order or account number (found on any receipt or invoice)
   • The effective cancellation date you want (ideally before your next renewal date)
   • A clear one-sentence statement: "I request immediate cancellation of my subscription effective [date]."
3. Send the email and immediately save a copy in a folder or cloud drive.
4. Wait for a reply within 5 business days (Stopee recommends setting a phone reminder).
5. Check the reply email for a cancellation confirmation number and effective date.
6. If no reply arrives within 5 days, resend the email and copy in a secondary support address if available (check Lashify's website contact page).

Warning: Do not assume your subscription is cancelled until you receive written confirmation with a cancellation date. Many companies count "5 business days" from when they receive your email, not from when you send it.

Canceling an app-based subscription

If you subscribed to Lashify through Apple App Store or Google Play Store, you must cancel through the app platform itself, not through Lashify's website.

1. On iPhone/iPad: Open Settings > [Your Name] > Subscriptions > Find Lashify > Tap "Cancel Subscription".
2. On Android: Open Google Play Store > Tap your profile icon > Payments and subscriptions > Subscriptions > Select Lashify > Tap "Cancel Subscription".
3. Confirm the cancellation and screenshot the confirmation screen.
4. Also send an email to support@lashify.com confirming you've cancelled through the app, in case of billing disputes.

Pro tip: App Store and Google Play often process cancellations immediately, but your refund eligibility depends on when you initiated the request. Cancellations requested within 14 days of purchase often qualify for a full refund.

Lashify pricing and what you might be paying

Understanding Lashify's pricing structure helps you decide whether cancellation is right for you and what refund to expect.

As you can see, only the Control Kit™ is refundable; all adhesives, sealers, and refill packs are final sale. However, under India's Consumer Protection Act, even "final sale" items can be returned if they arrive defective or don't match the product description.

Understanding refunds and what you can actually get back

Lashify's published refund policy is strict, but Indian consumer law often overrides company policies when a product is faulty or misrepresented.

Lashify's official refund policy

Lashify states that most products are final sale, meaning no refunds. The Control Kit™ is the single exception: you can return it within 30 days of delivery for a refund, but Lashify deducts a non-negotiable US$20 (approximately ₹1,650) "shipping and handling fee". If you purchased the Control Kit™ on sale or at a discount, Lashify may offer store credit instead of a cash refund.

The international order restriction

Lashify's website explicitly states that international orders, including shipments to India, are not eligible for returns or refunds. This clause is problematic under Indian law. The Consumer Protection Act, 2019 doesn't allow companies to blanket-exclude international customers from refund rights. If your lashes arrived damaged, mislabeled, or don't match the website description, you can challenge this restriction.

How to request a refund despite "final sale"

1. Email support@lashify.com with evidence of the defect (photos of damaged packaging, close-ups of cracked adhesive, etc.).
2. Reference the Consumer Protection Act, 2019: "Under Indian consumer law, defective goods are eligible for refund regardless of the company's 'final sale' policy."
3. Request a full refund or replacement within 14 days.
4. If Lashify refuses, file a complaint with your state's District Consumer Commission, citing the defect and the refusal to honour consumer rights.

Stopee has seen companies reverse "final sale" decisions when faced with formal consumer complaints. You have leverage.

What happens immediately after you cancel

Cancellation doesn't end the moment you hit submit; several things happen behind the scenes that you need to monitor.

Your subscription stops, but timing matters

If you cancel before your next renewal date, no further charge will post to your card. If you cancel after a charge has already been processed, Lashify should refund that charge within 5-7 business days; if it doesn't, you can dispute it with your bank. Your account and past orders will remain in the system for record-keeping, but you will no longer receive automatic shipments or renewal notifications.

Check your billing platform

If you purchased through Apple App Store or Google Play, also log into those apps and confirm the subscription shows as "Cancelled" or "Expired". A subscription can appear cancelled in the app but still active in Lashify's system. Stopee recommends checking both platforms within 24 hours of cancellation.

Retain all confirmation emails

Save every cancellation confirmation email, screenshot, and order receipt in a dedicated folder. If a charge appears on your statement 30 days after cancellation, you'll have proof of the cancellation date. Many refund disputes are won simply because the customer can show a timestamped cancellation email.

Common mistakes to avoid when canceling lashify

Cancellation can be stressful, especially when you're dealing with an international company and unexpected charges. Here's how to sidestep the pitfalls.

Assuming the website cancel button applies to subscriptions

Many sites have a "Delete Account" button that removes your profile but doesn't stop a subscription. Don't confuse account deletion with subscription cancellation. Always explicitly look for a "Cancel Subscription" or "Manage Renewals" option. If you delete your account first, you may lose access to the subscription cancellation interface.

Canceling too close to your renewal date

Lashify processes renewals automatically and sometimes charges before your cancellation request is processed. If your renewal date is tomorrow, and you email support today, the charge may still post. Submit cancellation requests at least 7 days before your renewal date. Check your last invoice to confirm the exact date.

Not documenting the confirmation

Relying on a verbal confirmation or a chat window you later close is risky. Lashify's chat support may issue a reference number, but email is your safest record. Always follow up a chat conversation with a follow-up email to support@lashify.com repeating your cancellation request and citing any reference number you received.

Ignoring charges after you thought you cancelled

If you see a charge post 30 days after your cancellation confirmation, don't ignore it. Contact support immediately and provide your cancellation confirmation email. A single missed follow-up can cost you hundreds of rupees in unwanted renewals. Stopee advises checking your bank or credit card statement once a month for the first 90 days after cancellation.

Not checking if you have multiple active subscriptions

If you placed several orders over time, you might have multiple subscriptions running in parallel. Log into your Lashify account and visit the subscriptions page to see all active renewals. Cancel each one individually; canceling one doesn't stop the others.

Checklist: ensuring your lashify cancellation is complete

Use this checklist to confirm that your cancellation is locked in and no further charges will occur.

• Identify the exact subscription you want to cancel (product name, order number, renewal date).
• Cancel through the website self-service portal or email support@lashify.com with all required details.
• Receive and save a cancellation confirmation email with the cancellation date clearly stated.
• If you used an app (iOS or Android), also cancel through the app and confirm it shows as inactive.
• Wait 3 business days and log back into your Lashify account; check that the subscription no longer shows as active.
• Monitor your bank statement for 30 days; confirm no renewal charge posts after the cancellation date.
• If a charge appears, immediately dispute it with your bank and forward your cancellation confirmation email.
• Save all emails, screenshots, and confirmation numbers in a folder labelled "Lashify Cancellation" for future reference.

Why stopee exists and how we help you cancel with confidence

Canceling subscriptions shouldn't require a law degree or weeks of back-and-forth emails. Stopee specializes in empowering Indian consumers to cancel services, understand their rights, and recover refunds that companies try to hide. Our guides cover hundreds of services-from beauty subscriptions to streaming platforms-with the same detailed, step-by-step approach you've read here.

Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute unfair charges, and invoke their consumer rights under Indian law. If your Lashify cancellation meets resistance, or if you're unsure how to escalate a refund dispute, Stopee's resources and community can guide you through the next steps. Visit Stopee.com to explore cancellation guides for other services, access templates for consumer complaint letters, and connect with others navigating similar situations.

Contact details and escalation steps for lashify

Keep these addresses and reference points for your cancellation request and any follow-up communication.

Primary contact channels

• Email: support@lashify.com (primary contact for cancellations and refunds)
• Website: www.lashify.com (check "Contact Us" page for any alternate support email or phone number)
• App cancellation: Through Apple App Store or Google Play Store account settings (do not rely on Lashify app alone)

Escalation if lashify doesn't respond

If Lashify ignores your cancellation email after 7 business days, file a complaint with your state's District Consumer Commission. You can also report the company to the Central Consumer Protection Authority (CCPA) for unfair trade practices (e.g., charging after cancellation or hiding refund eligibility).

Lashify's principal business address (California, USA)

For certified correspondence or legal notices, you may send documents to Lashify's registered agent address on file with the California Secretary of State. Consult Stopee's resources or a local consumer lawyer if you need to pursue formal action.

Canceling Lashify is straightforward once you know the process. By following the steps in this guide, documenting every interaction, and understanding your rights under Indian consumer law, you'll avoid unwanted charges and recover any refunds you're owed. Stopee has helped thousands of consumers navigate similar cancellations with confidence and success.