Manage Lashify

How to cancel your lashify subscription and get your money back in singapore

What lashify is and why cancellation matters

Lashify is a direct-to-consumer lash extension brand that sells DIY professional-style lash systems and recurring subscription boxes. The company operates primarily in the United States but ships to Singapore, offering both one-time purchases and membership subscriptions that charge your card on a regular schedule. If you've signed up for a Lashify membership or subscription and now want to step back, you're not alone - and cancelling should be straightforward once you know the steps.

This guide walks you through every cancellation method, what to expect afterward, and your consumer rights under Singapore law. At Stopee, we've helped thousands of consumers cancel unwanted subscriptions like Lashify, so you'll find insider knowledge here that protects your wallet and your time.

Core products and subscription options

Lashify's main offerings include the Control Kit starter pack, Gossamer lash refills, bonds, sealers and cleansers. Most customers either purchase one-time products or enrol in monthly or annual membership subscriptions that deliver lashes or curated boxes automatically. Understanding which type of service you're on is your first step to cancelling correctly.

Your consumer rights when cancelling a lashify subscription in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel subscriptions and pursue refunds, even for services based overseas.

What the law says about subscriptions and cooling-off

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel distance contracts (like online subscriptions) within 14 days of purchase without penalty, provided the service has not yet been fully performed. This is your statutory cooling-off period. However, Lashify's own terms may differ - the company states that most subscription charges are non-refundable except where law requires otherwise. This creates a gap: Lashify's policy is stricter than the law allows for newly purchased subscriptions.

If Lashify refuses to honour your 14-day cooling-off right, you can escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Stopee recommends documenting your purchase date, subscription start date and all cancellation correspondence before escalating.

When you can claim a refund by law

You have a legal right to a refund if the service was faulty, not delivered, or if you cancel within 14 days of first purchase (provided the digital service has not been substantially performed). Lashify's non-refund policy does not override this legal protection. Keep in mind that if your subscription has been running for months, you fall outside the 14-day window - though you still have the right to cancel future charges immediately.

How to cancel your lashify subscription: step-by-step methods

Lashify offers several cancellation routes depending on how you signed up. Choose the method that matches your account type.

Cancel via the lashify website or email

This is the most direct route for most subscribers in Singapore.

1. Open your web browser and go to the Lashify website (lashify.com).
2. Log in with your email address and password.
3. Navigate to your account settings or membership dashboard - look for a "My Account", "Subscriptions" or "Membership" link in the top menu.
4. Locate your active subscription and select the option to pause, skip or cancel.
   • Pro tip: Lashify often offers a pause option (typically 1-3 months) before full cancellation - use this if you're unsure about quitting permanently.
5. Follow the on-screen prompts to confirm your cancellation. Lashify will ask you why you're leaving - you don't need to provide a detailed reason, but noting "too expensive" or "not using the product" helps their team improve.
6. You will receive a cancellation confirmation email at the address linked to your account.
7. Alternative: email Lashify Concierge - if the website portal doesn't work, email support@lashify.com with the subject line "Cancel my subscription" and include your account email address, account holder name and any subscription or order numbers. Lashify Concierge typically responds within 1-2 business days.

Cancel an app-based lashify subscription (iOS or android)

If you signed up through the Apple App Store or Google Play, you must cancel through your device's settings, not the Lashify website.

1. For iPhone or iPad:
   • Open the Settings app on your device.
   • Tap your name (Apple ID) at the top.
   • Select "Subscriptions".
   • Find and tap "Lashify".
   • Tap "Cancel Subscription" and confirm.
   • You will see a confirmation message; keep a screenshot for your records.
2. For Android devices:
   • Open the Google Play Store app.
   • Tap the profile icon in the top right.
   • Select "Subscriptions" or "Payments and subscriptions".
   • Tap "Manage subscriptions".
   • Find Lashify and tap it.
   • Tap "Cancel subscription" and follow the prompts.
   • Android will show you a final billing date and cancellation confirmation.
3. Warning: Do not delete the Lashify app thinking this will cancel your subscription - it won't. The app store subscription will continue until you cancel it in your device settings.

Cancel if you no longer have access to your account

Forgotten your password? Lost access to your email? You can still cancel.

1. Go to the Lashify website and click "Forgot password" on the login page.
2. Enter the email address linked to your subscription and follow the reset instructions.
3. Once you regain access, follow the website cancellation steps above.
4. If you cannot reset your password, email support@lashify.com from any email address and explain that you've lost account access but want to cancel. Include any details you remember (your name, old email, approximate signup date, or order numbers). Lashify may ask you to verify your identity before proceeding.

What happens immediately after you cancel lashify

Cancelling doesn't mean instant change - understanding the timeline protects you from surprise charges.

When your subscription truly stops

Once you confirm cancellation, Lashify will stop scheduling future shipments and recurring charges. However, any charge already processed before you cancelled remains your responsibility. Always check your next billing date before you cancel - if a charge is due in the next 3-5 days and you're too late to cancel, you may be charged once more.

Most users see the final charge drop off within one billing cycle (typically 30 days). If you continue to see charges after 45 days from your cancellation date, email support@lashify.com with your cancellation confirmation and request a refund for any unauthorised post-cancellation charges.

Your account and order history

Cancelling your subscription does not delete your account. You will retain access to your order history and can request support if issues arise with past purchases. Your account will simply no longer process recurring charges. Many customers appreciate this because it lets you review what you bought and when, which is useful for tax or return purposes.

Refund policy: what lashify will and won't refund

This is where Lashify's policy diverges from what many consumers expect - understanding the gaps saves you disappointment.

What lashify says is non-refundable

According to Lashify's Terms of Use and Return Policy, subscription fees, monthly boxes, bundles and shipping charges are non-refundable once processed. This includes Membership X subscriptions, curated boxes and digital delivery services. Lashify's reasoning is that subscription benefits are "consumed" as soon as the billing period begins, so refunds don't apply.

Exceptions and guarantees

Lashify does offer a few narrow refund windows:

• Control Kit returns (US customers only): The starter kit can be returned within 30 days for a refund minus a USD 20 shipping deduction. This policy is stated for US addresses; it's unclear whether it applies to Singapore deliveries. Contact support@lashify.com to confirm eligibility if you purchased a Control Kit.
• Bond Happiness Guarantee (30 days): Certain Lashify bonds can be exchanged or credited as a gift card within 30 days if you're unsatisfied. This does not apply to all bond types, so check the product page or contact support for details.
• Faulty or damaged products: If your lashes, bonds or tools arrive defective or damaged, Lashify will typically offer a replacement or store credit. Email photos to support@lashify.com within 7 days of receipt.

Your legal refund rights versus lashify's terms

Here's the insider knowledge: Lashify's non-refund policy is stricter than Singapore law allows. Under the Consumer Protection (Fair Trading) Act, you have a 14-day right to cancel and receive a refund for distance contracts not yet substantially performed. If you cancel within 14 days of purchase and the subscription has not been fully delivered, you can argue that you are entitled to a refund regardless of Lashify's terms.

Pro tip: If Lashify refuses a refund you believe is legally owed, escalate to the Competition and Consumer Commission of Singapore (CCCS) or the Consumers Association of Singapore (CASE). Stopee has seen consumers successfully recover refunds this way. Always include your purchase invoice, cancellation confirmation and a clear timeline of when you purchased and when you cancelled.

Lashify subscription pricing in singapore dollars

Knowing your plan cost helps you calculate what you'll save by cancelling - and whether a refund claim is worth pursuing.

All prices are approximate SGD conversions from Lashify's USD pricing and may fluctuate with exchange rates and payment fees. Check Lashify's website for current pricing in your currency before cancelling, as this affects your refund calculation.

Common cancellation mistakes and how to avoid them

Cancelling should be simple, but small errors can trap you in another billing cycle - here are the pitfalls Stopee sees most often.

Mistake 1: assuming deletion of the app cancels your subscription

This is the number-one trap. Deleting the Lashify app from your phone does absolutely nothing to cancel your subscription. The charge will keep coming unless you cancel through the App Store (iPhone) or Google Play (Android) settings. Many customers discover this when they see a charge weeks or months later and can't understand why.

Mistake 2: cancelling via email and not waiting for confirmation

Email is slower than the website. If you email support@lashify.com to cancel, Lashify may take 1-3 business days to respond. During this time, your next billing cycle may trigger. Always check your next billing date before emailing cancellation requests, or use the website method to cancel immediately.

Mistake 3: not checking whether you have app-based or website subscriptions

Some customers sign up via the app and try to cancel via the website - or vice versa. The cancellation won't process because you're in the wrong system. Check where you signed up originally by looking at your first confirmation email or credit card statement. It will specify "App Store", "Google Play" or "Lashify.com".

Mistake 4: ignoring the pause option

Lashify offers a 1-3 month pause before full cancellation. If you're unsure whether you want to quit permanently, pause first. This keeps your membership active (and discounts intact) without charges. You can always cancel later if you decide you don't want the service.

After cancellation: your post-cancellation checklist

Cancelling is one thing; making sure it sticks is another.

• Save your cancellation confirmation email. File it in a dedicated folder so you can retrieve it if a charge appears later.
• Note the date you cancelled (not the date Lashify processed it) so you can calculate your 45-day window for detecting erroneous charges.
• Set a phone reminder for 5 days after your original next billing date. Check your bank or credit card statement to confirm the charge did not post.
• If Lashify charged you after cancellation, contact support@lashify.com within 7 days with your cancellation confirmation and request an immediate refund. Frame it as a billing error, not a dispute.
• If Lashify doesn't refund within 14 days, file a dispute with your credit card issuer or bank. This is your backup lever if Lashify ignores your request.
• Do not re-download the app or log back into your account out of curiosity - some users accidentally reactivate their subscriptions by clicking the wrong button.

Why you might want to cancel and when to keep lashify

Understanding whether cancellation is right for you prevents impulse decisions you'll regret.

Strong reasons to cancel

You should cancel if you're paying for lashes you're not wearing, if the quality disappointed you, if shipping times are too slow for Singapore, or if the monthly cost no longer fits your budget. Lashify subscriptions add up quickly - S$20 per month for Membership X becomes S$240 annually, plus the cost of actual lashes. If you've gone three months without opening a delivery, that's a sign the subscription isn't working for you.

Reasons to keep lashify

If you're a regular lash wearer and the member discount saves you money, or if you love the Control Kit starter system and use it weekly, the subscription may be worth it. Stopee's recommendation: do the math. Add up what you've spent in the last 3 months and estimate what you'll spend in the next 3. If that number makes you uncomfortable, cancel immediately. You can always resubscribe later.

Contacting lashify for cancellation or complaints in singapore

If you need direct contact with Lashify to cancel or escalate a refund dispute, here are your options.

Email support (most reliable)

Email support@lashify.com with your account details, subscription information and clear cancellation request. Include your account email, full name and order numbers if you have them. Response times are typically 1-3 business days.

Lashify website cancellation

Log in at lashify.com, navigate to your account and select the cancellation option in your membership dashboard. This is instant and requires no waiting for a response.

Mailing address for returns (US-based)

Lashify's corporate office and receiving department are located in the United States. No Singapore-specific returns address exists. The company operates as a direct-to-consumer brand and prefers digital cancellations and returns. Do not mail physical returns to the US without first emailing support@lashify.com to request a return authorisation - you may not receive a refund for unauthorised shipments.

Escalation: consumer authorities in singapore

If Lashify refuses to honour your legal rights or fails to respond to cancellation or refund requests:

• Contact CASE (Consumers Association of Singapore): File a complaint online at case.org.sg or call +65 6100 0315. CASE can mediate disputes between you and Lashify.
• Contact the CCCS (Competition and Consumer Commission of Singapore): The CCCS enforces the Consumer Protection (Fair Trading) Act and can investigate unfair practices. Visit cccs.gov.sg for guidance.
• Dispute with your credit card or bank: If all else fails, contact your bank or credit card issuer and file a dispute for charges you believe were unauthorised or fraudulent. Your bank can reverse charges and investigate on your behalf.

Your path forward: empowered and protected

Cancelling a Lashify subscription should be a straightforward decision, not a battle. Whether you're stepping back for cost reasons, lack of use or simple preference, you have the right to cancel at any time and to claim a refund if the law permits. The steps in this guide are direct and tested - use the website cancellation method for speed, email only if the website doesn't work, and always save your confirmation.

Most importantly, remember that your consumer rights in Singapore protect you even when dealing with overseas companies like Lashify. The 14-day cooling-off period, your right to a refund for faulty services, and your ability to escalate to CASE or the CCCS are your safety nets. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they were owed. If you need extra support navigating your rights, reviewing a refund claim or understanding your next steps after cancellation, Stopee is here to guide you through every stage.