Manage Modere

How to cancel modere in india: your step-by-step guide to stopping subscriptions and protecting your refunds

Understanding modere and why cancellation matters now

Modere was an online wellness and skincare retailer that offered direct-to-consumer sales of health products, supplements, and personal care items through a subscription model called SmartShip. If you subscribed to Modere's repeat delivery service in India, you may now be facing unexpected charges, frozen accounts, or difficulty accessing customer support. This guide helps you understand your cancellation options and your legal rights as an Indian consumer.

On April 11, 2025, Modere announced an abrupt closure of operations, which disrupted order fulfilment, customer service channels, and refund processes. Many subscribers lost access to their accounts or found their support requests unanswered. At Stopee, we've worked with thousands of consumers in similar situations, and we know how frustrating sudden service closures can be. This guide empowers you to take immediate action and recover what you're owed.

What happened to modere and what it means for your account

Modere's operational closure affected its ability to process cancellations, issue refunds, and maintain customer service. While the company previously offered online account management and phone support, many of these channels became inaccessible after the shutdown. This creates a unique challenge: you may not be able to cancel your subscription through normal methods.

The closure does not erase your consumer rights under Indian law. In fact, your legal protections have become more important. At Stopee, we recommend documenting all your attempts to contact Modere and preserving evidence of charges and communications, because you may need this to file a complaint with India's consumer protection authorities.

Why you should act now

If your SmartShip subscription remains active, you risk continued billing for products you may never receive. Your credit card or bank account could be charged regularly, and with customer service unavailable, recovery becomes harder over time. First, you should check your recent bank statements for any Modere charges. If charges are still occurring, this section shows you how to stop them immediately.

Your consumer rights under indian law

Indian consumers have strong legal protections that apply even when a company closes unexpectedly, and you should understand these rights before taking cancellation action.

The consumer protection act, 2019 and e-commerce safeguards

The Consumer Protection Act, 2019 protects you against defective goods, unfair trade practices, false advertising, and the right to seek refunds within a reasonable timeframe. E-commerce transactions in India also benefit from a statutory cooling-off period: you typically have 14 days from receipt to cancel an order or return a product without penalty (excluding non-returnable items like food or personal care products used or opened).

Modere's 30-day money-back guarantee aligns with these protections. However, because the company has closed, you may need to escalate your claim to India's consumer authorities rather than rely on the company to honour this guarantee. Stopee helps you understand when and how to escalate.

Your right to a refund during a business closure

When a company ceases operations, you do not automatically lose your right to refund for undelivered goods or services already paid for. If you were charged for a SmartShip subscription and did not receive your product (or received a defective product), you can file a complaint with your local consumer protection authority. India's district consumer disputes redressal commissions hear these cases free of charge or at minimal cost.

Additionally, if you paid by credit card or debit card, your bank may offer chargeback protection. Contact your bank immediately and ask about reversing Modere charges. Many banks will reverse transactions for services not rendered, especially after a company closure.

Escalation points if modere refuses or ignores you

If Modere does not respond to your cancellation or refund request within 30 days, you can file a complaint with the District Consumer Disputes Redressal Commission in your jurisdiction. Provide evidence of your subscription, charges, cancellation attempts, and lack of response. At Stopee, we've supported consumers through this process, and the commission typically rules in your favour if the company cannot prove delivery or cannot be contacted.

How to cancel your modere subscription

Your cancellation method depends on whether you still have account access and whether Modere is responding to requests, so we've outlined each scenario below.

Cancel online if your account is still accessible

If you can log into your Modere account, you may still be able to remove your SmartShip subscription directly through the website. Follow these steps:

1. Go to the Modere website and sign in with your email and password.
   • If you cannot remember your password, click "Forgot Password" and reset it using your registered email address.
2. Navigate to "My Account" and then select "SmartShip Profile" or "Subscriptions".
   • This section shows all active subscriptions and scheduled deliveries.
3. Locate each active item you want to cancel and click "Remove" or "Cancel Subscription" next to it.
   • The system may ask you to confirm the cancellation and choose a reason. Select "No longer need this product" or a similar option.
4. Complete the cancellation process and wait for a confirmation email.
   • Save this email as proof of cancellation.
5. Check your next billing date. It should no longer appear in your account.
   • If a charge still appears within 7 days, contact your bank immediately.

Pro tip: Screenshot every screen as you cancel, including the confirmation page. If disputes arise later, these images prove you took action before the closure.

Cancel by phone or email if the website is inaccessible

If you cannot access the Modere website or your account is locked, contact customer service by phone or email. Before April 11, 2025, Modere's primary phone number was 1-877-663-1373 (though this may no longer be operational). Here's how to proceed:

1. Attempt to call 1-877-663-1373 during business hours.
   • If the line is disconnected, check the company's official website for an updated contact number.
2. If you reach a representative, provide your account number, registered email, and full name, then request immediate cancellation of your SmartShip subscription.
   • Ask the representative to confirm the cancellation in writing via email.
3. If the phone line is unavailable, send a cancellation request via email to Modere's customer service address (typically support@modere.com or customer.service@modere.com).
   • Use certified email or registered post to send your request and keep a receipt.
4. In your email, include your account number, subscription ID, full name, registered email, phone number, and a clear statement: "I request immediate cancellation of my SmartShip subscription, effective immediately. Please confirm cancellation in writing within 5 business days."
   • Attach a screenshot or photo of your last invoice as proof of your subscription.
5. Wait 5 business days for a response. If you receive no reply, proceed to the next section on escalation.

Warning: Do not assume your subscription is cancelled until you receive written confirmation. Many companies process cancellations slowly, and charges may continue while your request is pending.

Cancel through your bank if direct contact fails

If Modere does not respond to your cancellation request within 7 days, you can instruct your bank to block or reverse future payments from Modere. Here's what to do:

1. Contact your bank's customer service by phone, email, or mobile app.
   • Ask to speak with the "dispute resolution" or "chargeback" department.
2. Explain that you subscribed to Modere SmartShip but wish to cancel and have received no confirmation.
   • Provide your transaction history and the dates of all charges.
3. Request that your bank place a "stop payment" or "recurring transaction block" on Modere's merchant code.
   • This prevents any future charges from this company from being processed.
4. Ask your bank to reverse any unauthorised or duplicate charges from the past 3 months.
   • Most banks allow reversals within 90 days of the transaction date.
5. Obtain a reference number for your dispute and follow up in writing within 48 hours.
   • Save all correspondence with your bank.

At Stopee, we've found that bank intervention is often the fastest way to stop recurring charges when a company stops responding. Your bank has a vested interest in protecting you and can pressure the merchant far more effectively than an individual consumer.

Understanding modere's pricing and product range

Modere's products were imported wellness, skincare, and supplement items sold at premium prices in India, primarily through the SmartShip subscription model. Below is a sample of pricing reported for select products; actual costs vary by retailer and availability is affected by the company's closure.

These prices reflect third-party marketplace listings and are not official Modere Indian retail prices. Actual subscription costs varied based on product selection, frequency, and SmartShip loyalty discounts. Because Modere has ceased operations, you should not expect to purchase new subscriptions.

Refunds and what to expect after cancellation

Understanding Modere's refund policy and what happens to your money after cancellation helps you recover funds and avoid further charges.

Modere's original money-back guarantee

Before the closure, Modere offered a full 30-day money-back guarantee on products if you returned them within 30 days of receipt with your original invoice. Shipping costs were typically not refundable. If you ordered a product, used it, and were unhappy, you could request a return and refund directly from the company.

However, this guarantee has become difficult to enforce after April 11, 2025, because Modere's customer service and refund processing team are no longer fully operational.

Refunds after the company closure

If you paid for a SmartShip subscription and did not receive your products, or you received products but Modere charged you and then closed before processing your refund request, you have several recovery options:

1. Request a refund directly from Modere at the cancellation address listed at the end of this guide.
   • Write a formal letter stating the amount you paid, the date of payment, and the reason for your refund request (e.g., "Product not received" or "Subscription cancelled but final charge still processed").
   • Send this letter via registered post to Modere's registered office in India and keep a receipt.
2. Contact your bank or credit card company to dispute the charge.
   • Provide evidence that Modere has ceased operations and cannot deliver products or services.
   • Most banks will reverse charges for services not rendered within 90 days of the transaction.
3. File a consumer complaint with your local District Consumer Disputes Redressal Commission.
   • This is free and does not require a lawyer. The commission can order Modere (or its parent company, Modere Inc.) to refund your money plus penalties.

Pro tip: If you paid via credit card, request a chargeback first. This is faster than a consumer complaint and usually succeeds because the merchant (Modere) cannot prove service delivery after the closure. Your bank will investigate and typically rule in your favour within 30-45 days.

Timeline for refund processing

If Modere was still operating at the time of your refund request, refunds were typically processed within one week after the company received and inspected returned products. Since the closure, refunds are significantly delayed or may not be processed at all through normal channels. Your best path is bank chargeback or consumer complaint, both of which take 30-60 days.

Common mistakes to avoid when cancelling

We know that frustration can lead to rushed decisions, so here are the pitfalls we see most often and how you can sidestep them.

Mistake 1: assuming cancellation went through without confirmation

Many subscribers assume their subscription cancelled when they clicked "Remove" on the website or sent an email to support. Days or weeks later, a charge appears. Always wait for written confirmation before considering your subscription cancelled. If you don't receive confirmation within 5 business days, send a follow-up email or call again. Do not assume silence means success.

Mistake 2: not blocking future charges through your bank

If Modere does not respond to your cancellation request, do not wait weeks hoping they will honour it. Contact your bank immediately and ask for a recurring payment block. This prevents future charges and gives you peace of mind. At Stopee, we've seen consumers lose hundreds of rupees waiting for a company to respond when a simple bank call would have stopped the bleeding in minutes.

Mistake 3: deleting cancellation emails or not saving screenshots

If you need to file a consumer complaint or dispute a charge, you will need evidence that you took action. Save every email, screenshot, and confirmation message. Use your phone to photograph your bank statements showing Modere charges. This documentation is gold when disputing with your bank or filing a complaint with consumer authorities.

Mistake 4: not checking your billing date

SmartShip subscriptions often renew on a specific day each month. If you cancel before that date, you're safe. If you cancel after the charge has already processed, you need to focus on refund recovery rather than cancellation. Check your account now and note your next billing date. If it's within 3 days and you haven't cancelled yet, call your bank today.

Mistake 5: ignoring the company closure as an excuse

Some consumers think, "Well, the company closed, so I probably don't owe anything or they don't care anymore." That's incorrect. Modere's parent company and any retained assets are still legally liable for refunds. Ignoring this just means you won't recover your money. At Stopee, we push consumers to act even after a closure because the law is on your side.

What happens to your account and data after cancellation

Cancelling your SmartShip subscription stops future charges and scheduled shipments, but your account data may persist or be lost depending on the company's data retention practices.

Immediate effects of cancellation

Once you cancel your subscription, Modere stops scheduling future shipments and stops billing your payment method for those items. Any subscriptions still marked as "active" will be removed from your account dashboard. However, you should verify your next billing date within 24 hours to confirm the cancellation took effect. If a charge appears despite cancellation, contact your bank immediately.

Your account and personal data

Before the closure, your account typically remained accessible after cancellation so you could view past orders and invoices. After April 11, 2025, account access became unreliable. Many subscribers reported being unable to log in or finding their accounts frozen. If you can still access your account, download or screenshot your order history, invoices, and any communication with customer service now. Do not rely on Modere to preserve this data.

Under India's data protection guidelines, companies are required to securely manage and eventually delete consumer data, but Modere's closure may mean that data governance falls into a grey area. Save your own records locally to avoid losing evidence if you need to dispute a charge or file a complaint later.

Deactivation vs. deletion

Cancelling your subscription does not automatically delete your account. Your profile, address, and payment information may remain in Modere's database. If you want to request data deletion, send a written request to Modere's registered office (address provided below) stating: "I request deletion of all my personal data from your records, including my account profile, order history, and payment information." Keep a copy of this letter.

Comparison of cancellation methods and their pros and cons

Different cancellation methods suit different situations. Use this table to choose the fastest and most reliable option for your circumstances.

Choose the online method first if available. If it fails, escalate to bank payment block within 48 hours. Reserve the consumer complaint method as your final step if the bank chargeback is unsuccessful.

Contacting modere for cancellation and refund requests

Use this information to send your cancellation and refund requests through official channels. Keep copies of all correspondence.

Registered office and mailing address

Send cancellation requests, refund applications, and formal complaints to Modere's registered office address in India. The primary address for official communications is typically the registered office used for legal and regulatory matters:

Modere (India) Private Limited
Registered Office: [Check Modere's official website or corporate filings for current India registered office address]

If you cannot locate the current registered office address online, search the Ministry of Corporate Affairs (MCA) website using Modere's company name and registered number. This ensures your letter reaches the correct legal entity.

Email and phone (if operational)

Phone: 1-877-663-1373 (may be disconnected post-closure; verify on official website first)
Email: support@modere.com or customer.service@modere.com (response times unpredictable after closure)

Format for a formal cancellation letter

Send this letter via registered post to the registered office above. Keep your receipt:

Subject: Request for Immediate Cancellation of SmartShip Subscription and Refund

Dear Modere Customer Service,
I am writing to request the immediate cancellation of my SmartShip subscription, effective immediately. My account details are as follows:
- Account Name: [Your Name]
- Account Email: [Your registered email]
- Account Number: [If available]
- Subscription ID: [If available]
- Last billing date: [Date]
- Amount charged: ₹[Amount]
I also request a full refund of any charges processed after this cancellation date. Please confirm cancellation in writing within 5 business days. I have attached copies of my last invoice and payment confirmation.
Yours sincerely,
[Your Name]
[Your mobile number]

Summary and your next steps

Cancelling your Modere subscription is urgent, especially after the company's April 2025 closure. Here's what you should do now:

1. Check your bank statements for all Modere charges in the past 3 months.
2. Attempt to cancel online if your account is accessible; save screenshots of confirmation.
3. If the website is down, send a cancellation request via email or registered post today.
4. Contact your bank immediately to block future recurring payments from Modere.
5. File a chargeback or dispute for any charges processed after your cancellation date.
6. If Modere does not refund you within 30 days, file a complaint with your District Consumer Disputes Redressal Commission (free).

Your consumer rights are strong in India, and the law is on your side. Stopee has helped thousands of consumers cancel recurring subscriptions and recover refunds from unresponsive companies. The key is to act fast, document everything, and escalate through your bank and consumer authorities if the company does not respond. You deserve clarity, control, and your money back. Stopee is here to support you through every step of the cancellation process, and we encourage you to bookmark this guide and share it with others who may have Modere subscriptions. Your empowerment starts now.