Manage Modere

How to cancel modere in singapore after the shutdown: your complete refund and chargeback guide

Understanding modere and why you may need to cancel

Modere was a health and wellness company that sold supplements, skincare products, and household items, primarily through subscription delivery models. The company marketed a "clean-label" product philosophy and offered customers a satisfaction guarantee.

However, Modere ceased operations on or around April 11, 2025. This means customer service channels, account portals, and online subscription management tools are no longer functional. If you're trying to cancel an active Modere subscription or recover charges, you're facing a more complex situation than a standard cancellation.

At Stopee, we understand how frustrating it is when a company shuts down while you still have an active subscription. Your money matters, and you have consumer protection rights in Singapore that we'll help you use.

What happened to your subscription after the closure

When Modere ceased operations, their automated billing and account systems went offline. You cannot log in to stop future charges through their website or app. Any recurring charges that continue after April 11, 2025, are happening because your payment card remains linked to their payment processor, not because Modere is actively delivering or servicing your account.

This is exactly why you need to take immediate action through your bank or card issuer, not through Modere's now-defunct website.

Why you should act now, not wait

Every week you delay, additional charges may appear on your card. The longer you wait, the harder it becomes to dispute charges under consumer protection rules. Stopee recommends taking action within the first 14 days of any unauthorized charge.

Your immediate steps to stop modere charges

The fastest way to stop recurring payments is to contact your bank or card issuer directly. Here's what you need to do right now.

1. Contact your bank or card issuer immediately
   • Call the customer service number on the back of your card
   • Tell them you want to block or cancel recurring charges from Modere
   • Request they provide you with a confirmation number for this request
   • Ask them to flag your account so any future Modere charges are automatically declined
2. Gather all your evidence
   • Save screenshots of any Modere charges on your bank statement
   • Download or photograph your order confirmations and receipts
   • Take screenshots of any Modere account pages (before they disappear completely)
   • Keep copies of any emails from Modere, including subscription confirmations
3. Document the closure
   • Save screenshots or links showing Modere's closure announcement
   • Note the date you first tried to cancel (today's date)
   • Record the name and confirmation number of the bank representative you spoke with

Pro tip: Don't wait for your next statement. If you can see a Modere charge pending or posted in the last 24 hours, contact your bank immediately. Many banks can reverse charges within 24 hours of posting.

How to file a chargeback if charges continue

If Modere charges appear on your card after you've asked your bank to stop them, you have the right to dispute those charges. This process is called a chargeback in Singapore.

1. Contact your bank or card issuer within 60 days of the unauthorized charge
   • Call the number on your card or log into your online banking
   • State clearly: "I want to dispute this Modere charge as unauthorized"
   • Explain that Modere has ceased operations and you requested the charges be stopped
2. Provide your evidence to your bank
   • Submit your bank statement showing the Modere charges
   • Include the confirmation number from your initial request to stop charges
   • Attach screenshots of Modere's closure announcement
   • Include any emails showing you attempted to cancel
3. Wait for your bank's investigation
   • Your bank will typically investigate within 10-20 business days
   • They will contact you if they need additional information
   • Most banks reverse the charge while the investigation is ongoing

Warning: Do not ignore chargeback deadlines. In Singapore, you typically have 60 days from the transaction date to dispute a charge. After that, your bank may not be able to help you.

Understanding your refund rights in singapore

Before Modere's closure, the company offered a 30-day "Love it or Return It" satisfaction guarantee. However, this policy is no longer enforceable because Modere no longer operates.

What singapore consumer law says about this situation

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods or services through distance selling (online, phone, or mail). You have important rights, even though Modere has shut down.

The law requires businesses to:

• Deliver goods or services that are as described
• Provide those goods or services within a reasonable timeframe
• Refund you if they fail to deliver

Because Modere has ceased operations, they have effectively failed to deliver on any subscription orders after April 11, 2025. This gives you a strong legal basis for a refund claim.

How to escalate if your bank won't help

If your bank denies your chargeback or doesn't investigate quickly, you can escalate to the Consumers Association of Singapore (CASE). CASE is Singapore's independent consumer authority and takes complaints about unfair business practices very seriously.

1. Visit the CASE website at www.case.org.sg
2. File a complaint about Modere and your failed refund attempts
3. Include all your evidence: bank statements, screenshots, and correspondence
4. Explain that Modere ceased operations and you cannot obtain a refund directly
5. CASE will contact you within 3-5 business days to discuss your case

Pro tip: CASE has successfully resolved disputes worth thousands of dollars for Singapore consumers. They're free to contact and have helped thousands of people recover money from companies that refused refunds.

Modere pricing and what you may have been charged

Modere offered multiple subscription tiers for different product bundles. Because the company has shut down, we cannot verify current or historical SGD pricing from official sources.

Warning: Do not trust outdated price lists or third-party estimates for Modere pricing. The company is no longer operating, so historical prices are not relevant to your refund claim. What matters is what you were actually charged.

What happens after you cancel or stop charges

Cancelling your Modere subscription now is different from a normal cancellation because the company no longer exists. Here's what you should expect.

Your bank statement and charge reversal

If you successfully block Modere charges at your bank, future charges will be declined. Your bank will show these declined transactions on your statement, which is normal and actually protects you.

If your bank approves a chargeback, the refunded amount typically appears in your account within 5-10 business days. Your bank will send you a confirmation email or letter with details of the reversal.

Your account data and personal information

Because Modere's systems are offline, you cannot delete your account data directly. However, this is not a major concern for two reasons:

• Modere's website is no longer accepting new logins or transactions
• The company is in legal wind-down, which typically includes data deletion obligations

If you're concerned about your personal data, you can file a data privacy complaint with the Personal Data Protection Commission (PDPC) in Singapore. However, priority should be recovering your money first.

Delivery status for in-transit orders

If you have an order that was already in transit when Modere shut down, it may still arrive at your door. You have the right to refuse delivery or return the package to the carrier. Tell the driver you do not accept the package because the company has ceased operations.

Document the refusal with a photo if possible. This protects you if questions arise later about the delivery.

Common mistakes people make when cancelling after a company closure

Stopee has helped thousands of consumers navigate company closures, and we see the same mistakes over and over. Avoid these pitfalls to protect your money.

Mistake 1: waiting for modere to reopen or respond

Modere has ceased operations permanently. The company will not reopen, and customer service will not respond to your emails or calls. Every day you wait is another day charges might appear on your card. Act now through your bank, not through Modere.

Mistake 2: only documenting charges, not the closure date

When you file a chargeback or complaint with CASE, you need to prove two things: that you were charged and that Modere is no longer operating. Save clear evidence of the closure announcement, not just your bank statements. A screenshot of a news article or the company's closed website is extremely valuable.

Mistake 3: ignoring the 60-day chargeback deadline

Your bank can only reverse charges within 60 days of the transaction. If you wait longer, you lose this protection. Mark your calendar today and file your chargeback immediately if unauthorized charges appear.

Mistake 4: not keeping copies of everything

Once Modere's website goes fully offline, you'll have no way to retrieve your order history or account details. Take screenshots of every page you can access today. Print or PDF your bank statements showing Modere charges. These documents are your proof if you need to escalate to CASE or pursue legal action.

Your cancellation checklist for modere

Contacting modere's cancellation address in singapore

Modere Singapore Pte. Ltd. had a registered office address in Singapore, but normal customer service channels are no longer operational. Sending a cancellation letter to a closed office is unlikely to result in action.

However, Stopee recommends that you still send a tracked cancellation letter to create a dated record of your cancellation attempt. This document strengthens your case if you need to escalate to CASE or pursue a chargeback.

Send your cancellation letter via registered mail to:

Modere Singapore Pte. Ltd.
[Singapore registered office address on file with ACRA]

In your letter, include:

• Your full name and customer account number
• Your subscription start date and the charge frequency
• A clear statement: "I request immediate cancellation of my Modere subscription effective today"
• Your phone number and email address
• A request for written confirmation of cancellation
• Today's date

Keep a copy of this letter for your records. Even though Modere may not respond, this letter creates proof that you took reasonable steps to cancel directly.

Why stopee can help you recover your money

Stopee specializes in helping Singapore consumers recover money from companies that refuse refunds or have ceased operations. Our guides, templates, and escalation pathways have helped thousands of people successfully file chargebacks and complaints with CASE.

If you're unsure whether your cancellation qualifies for a refund under Singapore consumer law, Stopee provides detailed guidance on your rights. We also offer letter templates and chargeback documentation checklists that significantly increase your chances of success.

The key to recovering your money is acting fast, documenting everything, and escalating through the right channels. Stopee has helped thousands of consumers cancel problematic subscriptions and recover charges from defunct companies. Your situation is recoverable, and you have legal protections in Singapore that your bank and CASE can enforce on your behalf.

Start with your bank today, gather your evidence now, and know that Stopee is here to guide you through every step of the process.