Manage Acuity Scheduling

How to cancel acuity scheduling and reclaim your subscription

What acuity scheduling is and who actually uses it

Acuity Scheduling is an online appointment booking platform that helps small businesses, clinics, consultants and freelancers automate client scheduling, calendar management and payment collection. It integrates with your existing calendars, video-conferencing tools and payment processors so you can accept bookings, send reminders and get paid - all from one dashboard.

If you run a salon, therapy practice, consulting firm or freelance service in India, you may have signed up for Acuity to reduce manual scheduling work. But if the platform no longer fits your workflow, budget or business needs, Stopee is here to guide you through cancelling cleanly and securing any refund you deserve.

Why businesses choose acuity

Acuity appeals to service-based professionals because it handles client reminders automatically, accepts payments upfront and syncs with Google Calendar, Outlook and Zoom. You manage everything from a single dashboard or mobile app, which saves time and reduces no-shows.

When cancellation makes sense

You might cancel Acuity if you've switched to a simpler free tool, negotiated a better rate with a competing scheduler, or found the subscription cost no longer justified the bookings you receive. Whatever your reason, Stopee helps you exit without leaving money or data behind.

Your consumer rights and protections in india

The consumer protection act and cooling-off periods

Indian consumer law recognises a cooling-off period for digital services under the Consumer Protection Act, 2019. While the standard window is typically 7 days for distance purchases, Acuity's own policy is more generous: annual subscriptions include a 14-day full-refund guarantee if you cancel within that window. This means you have two layers of protection - your legal right as an Indian consumer, plus Acuity's internal policy.

If Acuity refuses a refund you believe you're entitled to, you can escalate to the District Consumer Disputes Redressal Commission in your state. Stopee recommends documenting all communication (emails, screenshots of your billing page, cancellation confirmations) before pursuing formal complaints.

Your rights after cancellation

You have the right to access your account data for a reasonable period after cancellation, export your appointment history and client contact records, and receive confirmation of cancellation in writing. Acuity must not charge you after your cancellation takes effect - if phantom charges appear, dispute them immediately with your payment processor or bank.

Pricing and plan structure at a glance

Current acuity scheduling pricing

Understanding acuity's pricing in INR

Acuity publicly lists prices in USD, but your billing statement will show the converted amount in Indian Rupees. Currency conversion happens at checkout, so actual INR charges depend on the exchange rate on your purchase date. Log into your Acuity dashboard under "Billing" to see your exact recurring charge in INR. If the conversion rate seems unfair, check your bank's exchange rate disclosure - you may have grounds to dispute via your payment processor.

How to cancel acuity scheduling: step-by-step by platform

Cancel via your acuity web account (safest method)

Cancelling through your Acuity dashboard on a computer gives you the clearest confirmation and protects your refund eligibility. Follow these steps carefully.

1. Open a web browser and go to your Acuity Scheduling account dashboard.
   • If you're logged out, sign in with your email and password.
   • If you use Squarespace (Acuity's parent company), sign in via your Squarespace account instead.
2. Navigate to your account settings.
   • Look for a "Settings" or "Account" menu in the top navigation or left sidebar.
   • Click "Billing," "Subscription," or "Plans" - the exact label varies.
3. Locate your active subscription and select "Cancel subscription" or "Manage plan."
   • For annual plans: choose "Cancel immediately." Access ends on the date you cancel. If you're within 14 days of your purchase date, a full refund will process automatically within 5-7 business days.
   • For monthly plans: choose "Cancel at end of billing cycle." Your account stays active until your next renewal date, then stops renewing. No refund is issued for monthly cancellations mid-cycle.
4. Confirm the cancellation when prompted.
   • Read any warning messages about data retention or access loss.
   • Click "Confirm cancellation" or the final approval button.
5. Save a screenshot or email confirmation of the cancellation for your records.
   • Check your inbox for a cancellation confirmation email from Acuity within 24 hours.
   • If no email arrives, log back into your dashboard to verify the subscription shows as "Cancelled."

Pro tip: Before cancelling, export your appointment history and client list. Acuity provides an export tool under "Reports" or "Data" - use it to back up records for your business files.

Cancel an iOS app store subscription

If you bought Acuity through Apple's App Store on an iPhone or iPad, you must cancel there - Acuity's web dashboard won't see that in-app purchase.

1. Open the Apple App Store on your iOS device.
   • Tap the profile icon (top-right corner).
2. Go to "Subscriptions."
   • Find "Acuity Scheduling" in the list.
3. Tap "Acuity Scheduling" and select "Cancel subscription" or "Edit subscription."
   • Follow Apple's prompts to confirm cancellation.
4. Check your confirmation email from Apple within minutes.
   • Refunds under Apple's 48-hour policy will appear within that window if you're eligible.
   • Access ends immediately, or at the end of your current billing period (Apple will clarify which).

Warning: Apple's refund window is strictly 48 hours from purchase. If you're past that, you cannot get a refund through the App Store - you'll need to contact Acuity's support team directly and request a goodwill exception.

Cancel a google play subscription

Android users who purchased Acuity via Google Play must cancel through the Google Play app or web store.

1. Open the Google Play Store app on your Android device (or visit play.google.com on a browser).
   • Tap your profile icon (top-right).
2. Go to "Payments and subscriptions" and select "Manage subscriptions."
   • Find "Acuity Scheduling" in the list.
3. Tap "Acuity Scheduling" and select "Cancel subscription."
   • Google will prompt you to confirm and may offer a discounted renewal - ignore this if you're sure you want to cancel.
4. Confirm cancellation and save the on-screen confirmation.
   • Check your email for a cancellation confirmation from Google within minutes.
   • Refunds follow Google's 48-hour policy; check your Play Store order history for status.

Pro tip: Google's refund eligibility depends on how long you've used the subscription. Cancellations within 48 hours of purchase are almost always refunded; after that, refunds are discretionary. Contact Google Play support if a refund was denied and you believe you have grounds.

What happens to your account, data and access after cancellation

Immediate changes to your account

The moment you cancel an annual subscription through Acuity's web platform, your account access stops. For monthly subscriptions, access continues until the end of your billing cycle, then terminates automatically.

Your clients receive no further reminders from Acuity. Any scheduled automations (appointment confirmations, payment requests, follow-up emails) stop immediately. If you manage multiple services, cancelling Acuity stops only Acuity - your other tools (calendar, email, payment processor) remain unaffected.

Data retention and export before you lose access

Acuity typically keeps your account data (appointments, client records, transaction history) available for a limited time after cancellation - usually 30 to 60 days. After that window, the data may be permanently deleted. Do not rely on Acuity to archive your history for you.

Before cancelling, export everything you need:

• Go to "Reports" or "Data" in your Acuity dashboard.
• Download your appointment history as a CSV or PDF file.
• Export your client contact list separately.
• Note any custom fields or intake forms you've created - recreating these in a new tool requires documentation.
• Save any client payment records or invoices for your accounting.

Stopee strongly recommends storing these exports on your personal computer or cloud storage (Google Drive, OneDrive) so you have a permanent record even if Acuity deletes your account data.

Connected integrations and what stops working

When you cancel, Acuity stops syncing with connected tools. Google Calendar no longer receives new Acuity bookings. Zoom links are no longer auto-generated. Payment processors (Stripe, Square, PayPal) stop receiving new payment instructions from Acuity - but past transactions remain in those systems.

You must manually disconnect integrations if you want to clean up your ecosystem. Log into Squarespace or Zapier (if you've used those) and revoke Acuity's access to prevent unused API connections.

Will you get a refund, and how long will it take

Web subscription refunds: the 14-day rule

Annual subscriptions purchased directly through Acuity's website include a full-refund guarantee if cancelled within 14 calendar days of your purchase date. This is more generous than India's standard 7-day cooling-off period, so take advantage of it. The refund processes automatically once you cancel; you'll see the credit back to your original payment method within 5 to 7 business days.

Important: The 14-day window starts from your purchase date, not from when you first used Acuity. If you purchased on March 1st and cancel on March 14th, you're eligible. If you cancel on March 15th, you've missed the window.

Monthly subscriptions have no refund policy for mid-cycle cancellations. You pay for the full month; when you cancel, access continues until that month ends, then stops. No pro-rata (partial) refunds are issued.

Refunds for in-app purchases (App store and google play)

If you bought Acuity through Apple App Store or Google Play, refunds are controlled by those platforms, not by Acuity. Apple's standard refund window is 48 hours from purchase; Google Play's is also typically 48 hours, though both can vary by region and circumstance.

Submit refund requests directly to Apple or Google using their respective support portals. Acuity cannot override or speed up those decisions. If you're denied a refund you believe you deserve, escalate to the respective app store's consumer support team - in India, you can also lodge a complaint with your state's consumer commission if the amount is significant.

Refunds for client payments processed through acuity

If a client paid you for an appointment through Acuity and then cancelled, Acuity does not process the refund to your client. You must issue refunds yourself using the payment processor (Stripe, Square, PayPal, etc.). Acuity sends you a refund link via email, but you initiate the actual return of funds. This is an important step many users miss - if you don't process client refunds, your payment processor may flag chargebacks against your account, damaging your merchant standing.

Common mistakes to avoid when cancelling acuity

Cancelling a subscription feels stressful, and hurried decisions often leave money on the table or data behind. Here's what to watch out for.

Not exporting data before the cancellation date

Once your account terminates, Acuity may delete all stored data within 30 to 60 days. If you've relied on Acuity to hold appointment records, client contact information or intake forms, you lose access the moment cancellation takes effect. Stopee has helped thousands of users recover from this mistake, but prevention is far easier.

Action now: Before you press "Cancel," spend 15 minutes exporting your client list, appointment history and any custom forms. Save these files locally.

Confusing web cancellation with in-app cancellation

Many users assume cancelling Acuity through their phone will automatically cancel the subscription. It won't. If you bought through Apple App Store or Google Play, you must cancel in those respective stores, not in the Acuity app. Cancelling in the app just signs you out - the subscription keeps renewing.

Check now: Review your last Acuity invoice or receipt. Did it say "Purchased via App Store," "Purchased via Google Play," or just show Acuity's web portal? That tells you where to cancel.

Missing the 14-day refund window for annual plans

Acuity's 14-day full-refund policy expires fast. If you purchase on day 1 and cancel on day 15, you lose the refund entirely. There's no grace period, no "close enough" extensions.

Mark your calendar: If you just signed up for an annual plan and think you might cancel, write down your purchase date plus 14 days. Set a phone reminder for day 12 so you have time to decide.

Ignoring phantom charges after cancellation

Occasionally, a subscriber cancels but Acuity's billing system glitches and charges again. This is rare but happens. If a charge appears on your credit card or debit statement after your cancellation date, do not ignore it.

First, log back into Acuity to confirm your cancellation status. If the account shows "Cancelled" but you were still charged, take a screenshot and contact Acuity support immediately with the charge date and amount. If Acuity refuses to credit you back, dispute the charge with your bank. In India, you can file a complaint with your bank's customer service or escalate to the Reserve Bank of India's Banking Ombudsman if the amount is significant.

Not requesting a formal cancellation confirmation email

Acuity typically sends a confirmation email after you cancel, but email systems aren't perfect - it may end up in spam or be delayed. Rather than assume the cancellation went through, log back into your account the next day to verify. A screenshot of your dashboard showing "Subscription: Cancelled" is your proof if you ever need to dispute a charge or refund.

Step-by-step post-cancellation checklist

Secure your data and close loose ends

In the days after you cancel, take these actions to ensure a clean exit and protect your business continuity.

1. Confirm cancellation in writing.
   • Check your Acuity dashboard one more time. Subscription status should read "Cancelled."
   • Screenshot this page and save it to a folder on your computer labeled "Acuity cancellation."
   • Save the confirmation email from Acuity (check spam folder if necessary).
2. Monitor your billing for phantom charges.
   • Check your credit card or bank statement for the next 7 days.
   • Set a phone reminder to review your bank app on day 5 post-cancellation.
   • If an unexpected charge appears, contact your bank immediately to dispute it.
3. Verify the refund (if eligible) has arrived.
   • For annual plans cancelled within 14 days: the refund should appear in 5-7 business days.
   • Check your bank or credit card statement for the credit.
   • If the refund doesn't arrive by day 10, contact Acuity's billing team with your cancellation date and order number.
4. Disconnect Acuity integrations from other services.
   • Log into Google Calendar and remove Acuity access.
   • Log into Zoom and revoke Acuity's permission to generate meeting links.
   • Check Zapier, PayPal, or other connected services and disconnect Acuity.
5. Set up your replacement scheduling tool (if switching).
   • Import your client list and appointment history into the new tool.
   • Test reminders and payment collection to ensure continuity.
   • Notify regular clients of any changes to your booking process.

Should you cancel, or is there an alternative

Reasons to keep acuity

Before you cancel, consider whether one of these factors justifies staying:

• Seamless client experience: Acuity's automated reminders reduce no-shows by an average of 20-30%, which protects your revenue from wasted appointment slots.
• Time savings: If you manage more than 20 appointments per week, the time Acuity saves on manual scheduling often justifies the subscription cost.
• Payment security: Acuity's integrated payment processing is PCI compliant, which is safer than collecting card details manually or via email.
• Multi-tool integration: If you use Zapier, Google Workspace or Slack, Acuity's automations can streamline your entire workflow.

Reasons cancellation makes sense

On the other hand, cancel if:

• Your business is seasonal or winding down, and you need to cut costs.
• You've found a cheaper alternative (e.g., free Google Calendar + Square or a local competitor).
• Your appointment volume is low (fewer than 5 bookings per week), and a free tool would suffice.
• You're switching to a more specialised tool for your specific industry (e.g., medical practices moving to practice management software).
• Acuity's features don't match your workflow, and you're frustrated with customization limits.

Contacting acuity's support team for help with cancellation

When to reach out to acuity support

If you encounter errors during the cancellation process, can't access your dashboard, believe you're eligible for a refund but it hasn't appeared, or have questions about your data after cancellation, contact Acuity's customer support team. Stopee recommends being prepared with your account email, order number and the date you purchased the subscription.

Acuity's corporate address in india and internationally

Acuity Scheduling is owned by Squarespace, Inc., a publicly listed company headquartered in New York, USA. For formal complaints or escalations in India, you can address correspondence to Squarespace's registered representative or file a complaint with the District Consumer Disputes Redressal Commission in your state.

Squarespace, Inc. (Acuity's parent company)
225 Varick Street
New York, NY 10014
United States

If you experience a billing or refund dispute that Acuity's support team doesn't resolve within 30 days, Stopee recommends escalating through India's consumer protection channels. You can file a complaint with:

Reserve Bank of India - Banking Ombudsman (for payment processor disputes)
Website: rbi.org.in
Email: escalate via your bank's grievance officer

National Consumer Helpline (India)
Toll-free: 1800-11-4000
Website: consumercomplaints.nic.in

Final summary and your next steps

Cancelling Acuity Scheduling is straightforward if you follow the right platform-specific steps and stay within the 14-day refund window for annual subscriptions. Export your data before cancellation, verify the subscription shows as terminated, monitor your billing for phantom charges, and confirm your refund has arrived within a week.

Whether you're scaling down, switching tools or simply tightening your budget, you now have a clear path forward. Stopee has guided thousands of Indian business owners through subscription cancellations and helped them recover overlooked refunds - and Stopee is here to empower you with the knowledge and support to cancel with confidence.

Start today: log into your Acuity account, export your data, and follow the cancellation steps that match your subscription method (web, App Store or Google Play). Questions or stuck at any point? Stopee's detailed guides are always available to help you navigate subscriptions and reclaim what's rightfully yours.

Take control of your business finances. Cancel Acuity now, secure your refund, and invest your subscription fee in a tool that truly serves your needs.