Manage Acuity Scheduling

How to cancel acuity scheduling in singapore and avoid billing traps

What is acuity scheduling

Acuity Scheduling is a cloud-based appointment booking platform designed for service professionals who need to accept client bookings, send automated reminders, and process payments online. Whether you run a tutoring business, medical clinic, salon, or coaching practice, Acuity handles the scheduling so you can focus on your clients.

Who uses acuity scheduling

Acuity serves solo professionals, small clinics, tutors, wellness practitioners, and service-based businesses across Singapore that need customizable booking pages without technical skills. The platform integrates with your calendar, payment processors (Stripe, Square, PayPal), and email systems. You access your account via web dashboard or mobile app, and your clients book appointments on a branded scheduling page.

How acuity scheduling works

You create a service menu, set your availability, configure payment settings, and share your booking link. Acuity sends automated reminders to clients, processes payments, and stores appointment records. The service scales from basic scheduling (Starter plan) to advanced features like custom forms, payment splits, and team member access (Standard and Premium plans).

Understanding your consumer rights before you cancel

Singapore's Consumer Protection (Fair Trading) Act protects you if Acuity fails to deliver the service as described or charges you unfairly. Knowing your rights strengthens your position if billing continues after cancellation or if you need to dispute a charge.

Your statutory rights as a singaporean consumer

Under the Consumer Protection (Fair Trading) Act, Acuity must provide the service you paid for and be transparent about pricing and cancellation terms. If you cancel within 14 days of purchasing an annual subscription directly via Acuity's website, you are entitled to a full refund automatically. Monthly subscriptions do not qualify for mid-cycle refunds but continue until the end of your billing period.

If Acuity charges you after you cancel, or if billing continues without your authorisation, you can lodge a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or contact the Infocomm Media Development Authority (IMDA) for dispute resolution. Document all cancellation confirmations and emails as evidence.

Refund windows and eligibility

Web (direct) annual subscriptions: full refund within 14 days of purchase. Monthly subscriptions: no mid-cycle refunds; your subscription remains active until the end of the billing cycle. App Store or Google Play purchases: refunds follow Apple and Google's policies, not Acuity's. If you purchased through Squarespace integration, contact Squarespace for refund eligibility.

How to cancel acuity scheduling in singapore

Acuity offers three cancellation methods depending on where you purchased your subscription. The web dashboard method (recommended) gives you instant confirmation and control over your account data before access expires.

Cancel via web dashboard (recommended method)

This is the fastest and most transparent way to cancel. You retain full control and receive immediate confirmation.

1. Open a web browser and log in to your Acuity Scheduling account at acuityscheduling.com.
   • Use the email address and password associated with your subscription.
   • If you use single sign-on (Google, Facebook), log in via that method.
2. Navigate to the account settings menu.
   • Click your profile icon or avatar in the top-right corner.
   • Select "Settings" or "Account Settings" from the dropdown menu.
3. Locate the Billing section.
   • Look for a "Billing", "Plans", or "Subscription" tab within Settings.
   • This displays your current plan, next renewal date, and payment method.
4. Select "Cancel subscription" or "Cancel plan".
   • You may see options to pause, downgrade, or cancel; choose "Cancel".
   • Acuity may offer a discount or alternative plan to retain you; decline if you intend to leave.
5. Confirm your cancellation when prompted.
   • Read any final message about what happens to your data and access dates.
   • Click "Confirm cancellation" or the equivalent button to finalise.
6. Verify the cancellation confirmation email arrives in your inbox.
   • Check spam and promotions folders if it does not appear immediately.
   • Save this email as proof of your cancellation request.

Pro tip: Perform this cancellation at least 5-7 business days before your next billing date to avoid a duplicate charge. If your renewal is tomorrow, contact Acuity support immediately via their help portal to request a manual cancellation and refund.

Cancel if you purchased via apple app store

App Store subscriptions are managed directly by Apple, not by Acuity. You must cancel in the App Store app on your iPhone or iPad, or via your Apple account online.

1. Open the App Store app on your iPhone or iPad.
   • Do not open Acuity; you cancel at the store level, not inside the app.
2. Tap your profile icon in the top-right corner and select "Subscriptions".
   • You see all active subscriptions linked to your Apple ID.
3. Find "Acuity Scheduling" in the list and tap it.
   • If you do not see it, you may not have an active App Store subscription.
4. Tap "Cancel Subscription" or "Edit" and then "Cancel".
   • Apple confirms the cancellation and shows your final access date.
5. Check your email for Apple's cancellation receipt.
   • This serves as your proof of cancellation for dispute purposes.

Warning: Canceling the Acuity app from your iPhone does not cancel the subscription. You must cancel the App Store subscription itself, or your card will be charged on renewal.

Cancel if you purchased via google play store

Google Play subscriptions require cancellation within the Google Play app or on the web. Acuity cannot process this refund for you.

1. Open the Google Play Store app on your Android device.
   • Or visit play.google.com on a desktop browser.
2. Tap your profile icon and select "Payments and subscriptions".
   • Desktop users select "Manage subscriptions" or similar.
3. Tap "Subscriptions" and find "Acuity Scheduling".
   • If it does not appear, you do not have an active Google Play subscription.
4. Tap the subscription and select "Cancel subscription".
   • Google confirms the cancellation and shows your final service date.
5. Retain your cancellation confirmation from Google.
   • You will receive a confirmation email from Google Play.

Pro tip: Google Play may offer a refund window of 7-15 minutes after purchase. If you cancelled within this window and were not refunded, contact Google Play support at play.google.com/store/help.

Alternative: turn off auto-renew without immediate cancellation

If you want to keep using Acuity until the end of your current billing period and then stop, you can disable auto-renewal instead of cancelling outright.

1. Log in to your Acuity account on the web dashboard.
2. Go to Settings and find the Billing panel.
3. Look for an "Auto-renew" toggle or "Turn off auto-renewal" option.
4. Disable the toggle so your plan does not renew at the next billing date.
5. Your subscription remains active until the current period ends, then lapses.

What happens after you cancel acuity scheduling

Understanding the post-cancellation timeline helps you export data in time and avoid service interruptions. Your access and account status depend on when you cancelled and which subscription level you held.

Your account access after cancellation

After you cancel via the web, Acuity keeps your subscription active until the end of the current billing cycle. If you cancelled on day 15 of a monthly cycle, you have access until day 30. For annual subscriptions cancelled within 14 days, you receive a full refund and your access may stop immediately or at period end, depending on Acuity's process.

Once the subscription expires, you lose access to premium features: custom forms, payment processing, client reminders, and team member permissions. Your scheduling page goes offline, and new client bookings cannot be accepted. Existing appointment data remains in your account, but you cannot edit or retrieve it without reactivating.

Exporting your data before access ends

Export all critical data-client contact information, appointment history, payment records, and custom forms-before your final access date. Acuity provides export options in the Settings menu; download client lists as CSV files and take screenshots of custom form fields. If you fail to export before expiry, you may lose this data permanently.

What happens to client bookings and payments

Existing client appointments remain scheduled until the date they occur. Clients receive reminders (if you had reminders enabled) up until your subscription expires. After cancellation, new clients cannot book through your Acuity page because it will no longer be published.

Payments already collected by Acuity stay in your linked payment processor (Stripe, Square, PayPal) and can be withdrawn independently of your Acuity subscription. If clients request refunds after you cancel, you must process those refunds directly through your payment processor, not through Acuity.

Refunds: when acuity will refund you

Acuity's refund policy depends on your subscription type, purchase channel, and how quickly you cancel. Stopee has reviewed the most common refund scenarios to help you know what to expect.

Web (direct) subscription refunds

Annual subscriptions cancelled within 14 days of purchase receive a full automatic refund to your original payment method. This refund typically processes within 5-10 business days. Monthly subscriptions are not eligible for mid-cycle refunds and remain active until the end of the billing period; you will not be charged again if you cancel before the renewal date.

If you cancel an annual subscription after day 14, no refund is issued; however, your subscription remains active until the annual period ends. If you turn off auto-renew on a monthly plan, no early termination charge applies.

App store and google play refunds

Refunds for App Store and Google Play purchases follow Apple and Google's policies, not Acuity's. Apple offers refunds within 15 minutes of purchase; Google Play allows refunds within 7 days for most apps. If you cancel after these windows, Apple and Google will not refund your subscription fee. Contact Apple Support or Google Play Support directly to dispute a charge or request a courtesy refund if you believe you were charged in error.

Client payment refunds

Acuity does not process refunds for payments clients made to you through the platform. You must issue refunds directly from your payment processor account (Stripe, Square, or PayPal). Log into your payment processor dashboard, locate the transaction, and initiate a refund to the client's original card. This refund is your responsibility, not Acuity's, even after you cancel your Acuity subscription.

Acuity scheduling pricing and plans

Understanding Acuity's pricing structure helps you decide whether the service matches your budget and needs. All prices below are in Singapore dollars (SGD) and reflect current web-based subscription rates.

Current plan options in singapore

Annual subscriptions offer better value (roughly 25-30% savings) compared to monthly billing. If you commit to annual, remember that the 14-day refund window applies only to web-based purchases, not app store purchases.

Common mistakes when cancelling acuity scheduling

Cancelling a subscription is stressful, and small oversights can lead to unexpected charges or lost data. These are the errors Stopee sees most often, and how to avoid them.

Mistake 1: confusing app deletion with subscription cancellation

Deleting the Acuity app from your phone does not cancel your subscription. Your card will still be charged on the renewal date. You must cancel the subscription itself through the web dashboard, App Store, or Google Play, not just remove the app. Verify your cancellation by checking your email for a confirmation message from Acuity or the relevant app store.

Mistake 2: cancelling too close to the renewal date

If you cancel one day before your renewal, your card may still be charged because payment systems process in batches. Cancel at least 5-7 days before your renewal date to ensure the cancellation registers before your payment is due. Check your account to confirm the cancellation took effect before the renewal date arrives.

Mistake 3: losing access to exported data

After cancellation, your ability to access or retrieve data from Acuity expires when your subscription ends. If you do not export client lists, appointment history, and form responses before that date, you may lose them permanently. Export data immediately after cancelling, even if you plan to use Acuity again later.

Mistake 4: not following up on promised refunds

Annual subscriptions cancelled within 14 days should refund automatically, but delays happen. If your refund does not appear within 10 business days, contact Acuity support and your payment processor. If Acuity refuses to refund despite the 14-day window, escalate to Consumers Association of Singapore (CASE) with your proof of cancellation and original invoice.

Mistake 5: forgetting to update clients

Your clients will try to book appointments after you cancel. If you do not warn them beforehand, they will arrive at your Acuity booking page only to find it offline. Email and text clients before cancellation to explain the change and provide alternative booking instructions. Consider keeping a basic booking method (email, WhatsApp, calendar link) visible until after your subscription ends.

Stopee's cancellation checklist for acuity scheduling

Use this checklist to ensure you cancel cleanly and do not miss any critical steps. Stopee has designed it based on real consumer experiences to help you avoid delays and disputes.

1. Check your renewal date. Log into Acuity and note when your next charge is due. Cancel at least 5-7 days before.
2. Export all critical data. Download client lists, appointment history, and form responses as CSV or PDF files. Save these to your computer.
3. Notify your clients. Send a message to all regular clients explaining the cancellation and offering an alternative booking method.
4. Cancel your subscription. Use the web dashboard (recommended), App Store, or Google Play depending on your purchase method.
5. Confirm cancellation via email. Check your inbox and spam folder for a confirmation message. Save this email as proof.
6. Verify no additional charges. After the original expiry date passes, check your bank and card statements to confirm no renewal charge was applied.
7. Request a refund if eligible. If you cancelled within 14 days of purchase (annual only) and no refund appeared within 10 business days, contact Acuity support with your proof.
8. Report unresolved billing issues. If Acuity charges you after cancellation or refuses a legitimate refund, file a complaint with CASE (case.org.sg) or IMDA.

Reasons to keep or cancel acuity scheduling

Your decision to cancel should match your actual business needs. Stopee encourages you to consider both sides before you go through with it.

Reasons to keep acuity scheduling

Acuity excels if you need automated scheduling, client reminders, and online payments without technical setup. The platform integrates with major calendars and payment processors, reducing manual administrative work. If your client base is growing and you need to scale bookings, Acuity's team member and custom form features justify the cost. The 4.5-star rating from Singapore users reflects solid reliability and customer support.

Reasons to cancel acuity scheduling

Cancel if you are moving to a simpler tool (Google Calendar, Calendly free tier) to reduce costs. If your business is seasonal or winding down, cancellation makes financial sense. If you consistently receive billing errors or poor customer support, spending money on an unreliable service wastes your cash flow. If a competitor offers the same features at lower cost (e.g., Calendly Professional at S$40/month vs Acuity Standard at S$72/month), switching may save you money.

Comparing acuity scheduling to similar services

Before you cancel, compare Acuity to three popular alternatives used by Singapore businesses. This comparison helps you identify if a better fit exists or if Acuity is worth keeping.

If you do not need advanced team collaboration or custom forms, Calendly offers better value. If you already use Square for payments, Square Appointments eliminates the need for a separate tool. Acuity remains the strongest choice if you manage multiple service types, need client history, and process payments through different providers.

Escalating a dispute if acuity refuses to cancel or refund

In rare cases, Acuity may continue billing after cancellation or refuse a legitimate refund. Consumer law protects you, and Stopee recommends these escalation steps.

Step 1: contact acuity support directly

Email Acuity's support team with your account email, cancellation confirmation, and bank statements showing unauthorised charges. Allow 5-7 business days for a response. Keep all correspondence in writing (email, not phone calls).

Step 2: dispute the charge with your bank or card issuer

If Acuity does not respond or refuses a refund, contact your bank or credit card company. Request a chargeback, citing unauthorised charges after cancellation. Provide your cancellation email, bank statements, and any correspondence with Acuity. Most banks resolve chargebacks within 30-60 days.

Step 3: file a complaint with CASE or IMDA

If Acuity disputes the chargeback or your bank cannot resolve it, lodge a formal complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315. Alternatively, contact the Infocomm Media Development Authority (IMDA) at imda.gov.sg for dispute resolution. Provide all evidence: cancellation confirmations, bank statements, and correspondence. CASE and IMDA can mediate and issue binding decisions in your favour.

Contact information for acuity scheduling support

If you need to reach Acuity during or after cancellation, use these official channels.

Support email: Contact through the help portal at acuityscheduling.com/help. Acuity typically responds within 24-48 business hours.

Help centre: Acuity's knowledge base covers billing, cancellation, refunds, and troubleshooting at support.acuityscheduling.com.

Complaints escalation: If Acuity fails to resolve your issue, Stopee advises you to escalate to Consumers Association of Singapore (CASE), 101 Cecil Street, Singapore 069534, or visit case.org.sg. CASE handles cross-border subscription disputes at no cost to you.

Conclusion: cancel acuity scheduling with confidence

Cancelling a subscription service feels complicated, but Acuity makes it straightforward if you follow the right steps. Use the web dashboard for fastest processing, export your data before access ends, and verify your cancellation with an email confirmation. Remember that annual subscriptions cancelled within 14 days qualify for automatic refunds, and Stopee's checklist above ensures you do not miss any critical tasks.

Whether you are switching to a cheaper competitor like Calendly, moving to Square Appointments for payment integration, or stepping back from online booking entirely, your consumer rights in Singapore protect you. If Acuity charges you after cancellation, document the evidence and escalate to CASE or IMDA without hesitation.

Stopee has helped thousands of consumers navigate subscription cancellations by providing clear, no-nonsense guidance tailored to their location and service. Visit Stopee.com for detailed cancellation guides on hundreds of other services, checklists, and tools to take back control of your subscriptions. Cancel Acuity with confidence knowing exactly what to expect next.