Manage Adguard

How to cancel AdGuard: your complete guide to stopping auto-renewal and claiming refunds in india

What is AdGuard and why you might want to cancel

AdGuard is a subscription-based ad-blocking and privacy service that operates across your browsers, devices and platforms. It offers multiple products including AdGuard Premium (core ad-blocking), AdGuard VPN (encrypted browsing), AdGuard DNS (network-level filtering), and AdGuard Mail (encrypted email).

You may have purchased AdGuard through the Apple App Store, Google Play Store, or directly from AdGuard's website. Each purchase method comes with its own cancellation process and refund terms, which is why many customers feel confused when they try to stop auto-renewal. Stopee exists to help you navigate exactly these situations, giving you clarity on cancellation methods before you take action.

When you might need to cancel

You might decide to cancel AdGuard because you have found a competing ad-blocker, you no longer need the service, or the subscription no longer fits your budget. You may also be on a free trial and want to prevent unexpected charges, or you may have accidentally purchased a plan you didn't intend. Whatever your reason, you deserve a smooth cancellation process and a fair refund if you qualify.

Why cancellation can be tricky

AdGuard uses different billing partners depending on where you purchased your subscription. If you bought on the App Store, Apple handles your billing and refunds. If you bought on Google Play, Google manages your account. If you purchased directly on AdGuard's website, AdGuard itself manages your subscription. This fragmentation means one cancellation method will not work for all customers, and Stopee recommends identifying your purchase source before you begin.

Your consumer protection rights in india

Under the Consumer Protection Act, 2019, you have the right to cancel digital services within a reasonable period and receive a refund if the service fails to meet its promised standard. AdGuard's own terms offer a money-back guarantee for certain plans purchased directly, but those guarantees vary by product and purchase channel.

What the law says

If AdGuard's service no longer works as described (for example, ads still appear despite payment, or the app crashes repeatedly), you can invoke consumer protection laws to demand a refund. The Central Consumer Protection Authority, as well as your local state consumer commission, can investigate complaints if AdGuard refuses your refund request. Stopee recommends documenting any service failures with screenshots or logs before you escalate.

Your cooling-off period

For digital services purchased online in India, you generally have 7 days from purchase to cancel without penalty, provided the service has not been fully consumed. However, AdGuard offers longer guarantees (60 days for direct website purchases, 30 days for VPN and DNS) which override the standard cooling-off rule. Always check AdGuard's specific terms for the product you bought.

How to cancel AdGuard by purchase source

The cancellation method you use depends entirely on where you paid for your subscription. Follow the steps below for your specific situation.

Cancel if you bought AdGuard on the apple app store (iOS)

Apple handles all billing and refunds for App Store purchases, so you must cancel through your Apple account settings. AdGuard cannot process cancellations for App Store subscriptions.

1. Open the Settings app on your iPhone or iPad.
   • Look for the gear icon on your home screen and tap it.
2. Tap your Apple ID name at the very top of the Settings menu.
   • You will see your name and Apple ID email address.
3. Select Subscriptions from the menu.
   • This option appears below Media & Purchases and iCloud.
4. Find AdGuard in the list of active subscriptions and tap it.
   • You may need to scroll down if you have many subscriptions.
5. Tap Cancel Subscription (or Manage).
   • If you see Manage instead, tap it first, then select Edit Subscription and then Cancel.
6. Confirm your cancellation by following Apple's on-screen prompts.
   • Apple will ask if you want to cancel immediately or at the end of your billing period.

Pro tip: If you cancel immediately, you lose access to AdGuard right away. If you cancel at the end of the billing period, you keep access until your next renewal date, which is often the better choice.

Warning: App Store refunds are handled by Apple, not AdGuard. If you purchased within the last 90 days and believe the app did not work as advertised, contact Apple Support directly to request a refund. Cancelling the subscription does not guarantee a refund; you must request one separately.

Cancel if you bought AdGuard on google play (Android)

Google Play handles billing and refunds for all Android app purchases. You must cancel through the Google Play app or your Google account online.

1. Open the Google Play Store app on your Android device.
   • Find the colourful Play Store icon on your home screen or app drawer.
2. Tap your profile icon in the top-right corner.
   • This is usually a small circle containing your profile picture or initial.
3. Select Payments & subscriptions from the menu.
   • You may also see this option labelled as Account > Payments > Subscriptions.
4. Tap Subscriptions.
   • You will see all your active subscriptions listed here.
5. Find AdGuard and tap on it.
   • Review the subscription details to confirm this is the correct plan.
6. Tap Cancel subscription at the bottom of the screen.
   • Google will ask for a cancellation reason (optional but helpful feedback).
7. Confirm your cancellation in the final prompt.
   • Your subscription will end at the next billing date unless you cancel immediately.

Pro tip: Google Play also offers a short refund window (usually 48 hours from purchase for new subscriptions). If you purchased AdGuard fewer than 2 days ago and want your money back immediately, request a refund through the Play Store before cancelling, as cancellation alone does not guarantee a refund.

Warning: If you bought AdGuard via Google Play, AdGuard's money-back guarantee does not apply. You must request a refund from Google Play directly. Cancelling only stops future charges.

Cancel if you bought AdGuard directly from the AdGuard website

If you purchased a subscription or license key directly from adguard.com, you must cancel through your AdGuard account portal.

1. Open your web browser and navigate to the AdGuard website (adguard.com).
   • Make sure you are on the official site by checking the address bar.
2. Log in to your AdGuard account using your email and password.
   • Look for a Login or Sign In button at the top of the page.
3. Go to the Licenses section in your account dashboard.
   • This section displays all your active subscriptions and license keys.
4. Find the subscription you want to cancel and click on it.
   • Review the subscription details, expiry date, and renewal price before proceeding.
5. Click Cancel subscription or Disable auto-renewal.
   • The exact wording depends on which AdGuard product you purchased.
6. Confirm your cancellation in the pop-up dialogue.
   • AdGuard will ask you to confirm that you want to stop auto-renewal.

Pro tip: When you cancel a subscription purchased directly from AdGuard, you stop the automatic renewal but your subscription stays active until the end of your current paid period. You will not lose access to AdGuard mid-cycle.

Warning: If you cannot find the Licenses section in your account, your subscription may have been purchased through a third-party reseller or bundled with another service. Contact AdGuard Support at support@adguard.com with your purchase receipt or email confirmation, and they will help you locate and cancel your subscription.

Your refund eligibility and money-back guarantees

Stopee strongly recommends checking your refund eligibility before you cancel, as AdGuard's money-back guarantees vary by product and purchase source.

Refunds for direct AdGuard website purchases

If you bought your subscription directly from adguard.com, you qualify for a 60-day money-back guarantee on AdGuard Premium license keys. You must submit your refund request to support@adguard.com within 60 days of purchase.

AdGuard does not offer refunds for renewals after the first year, and partial refunds for plan upgrades are handled case-by-case. After 60 days, AdGuard may refuse your refund request, though you can always appeal by explaining why you believe the service failed to meet expectations.

Refunds for AdGuard VPN, DNS, and mail subscriptions

AdGuard VPN and AdGuard DNS offer a 30-day money-back guarantee for annual and 2-year plans, but monthly subscriptions are non-refundable. AdGuard Mail offers a 30-day guarantee for annual subscriptions only; monthly plans are also non-refundable. Check your subscription type before requesting a refund.

Refunds for app store and google play purchases

If you bought AdGuard through the Apple App Store, contact Apple Support within 90 days of purchase to request a refund. If you bought through Google Play, request a refund within 48 hours of purchase for immediate approval, or up to 14 days for case-by-case review. Neither Apple nor Google is bound by AdGuard's own money-back guarantees, so their policies take precedence.

Pro tip: Always keep your purchase receipt or confirmation email. When you contact support to request a refund, you will need to provide proof of purchase, your account email, and the original transaction date.

AdGuard pricing in india

The following table shows current pricing for popular AdGuard plans in Indian Rupees (INR). Prices are subject to change and may vary across different resellers and platforms.

Pro tip: Monthly plans on App Store and Google Play are typically more expensive per month than annual plans. If you are committing to AdGuard for a full year, buy the annual plan and save money. If you are unsure, buy a monthly plan first, use it for 30 days, then decide whether to upgrade.

What happens after you cancel

Cancelling AdGuard does not instantly erase your account or your local app data. Understanding what changes after cancellation helps you avoid surprises.

Your access timeline after cancellation

When you cancel a direct AdGuard website subscription, your service continues until the end of your current billing cycle. For example, if you paid ₹499 for a year of AdGuard and you cancel on day 200, you still have access until day 365. After that date, AdGuard blocks your account and ads return to your devices.

If you cancel an App Store subscription, access ends at the end of Apple's current billing period (usually 30 days from your cancellation date). Google Play works similarly, with access ending on your next scheduled renewal date.

Your data and account after cancellation

Cancelling your subscription does not delete your AdGuard account, your saved filters, or your device settings. Your account username and password remain active, so you can log back in anytime. The AdGuard app stays on your device unless you manually uninstall it.

If you want to delete your account completely, you must contact AdGuard Support at support@adguard.com and request account deletion. They will remove your personal data, though this process can take 7-14 days. Stopee recommends requesting account deletion if you do not plan to use AdGuard again and want your data removed from their servers.

Warning: Deleting your account is permanent and cannot be undone. You lose access to any future reactivations of your subscription unless you repurchase.

Common mistakes when cancelling AdGuard

Many customers feel frustrated when they discover they cancelled in the wrong place or missed a refund deadline. Here are the pitfalls Stopee has helped thousands of consumers avoid.

Mistake 1: cancelling the app instead of the subscription

Simply uninstalling the AdGuard app from your device does not cancel your subscription. Your auto-renewal continues, and you are charged again when your billing period ends. Always cancel through Settings (App Store), Google Play, or your AdGuard account before you uninstall.

Mistake 2: cancelling the wrong subscription

If you have multiple AdGuard products (Premium, VPN, DNS, Mail), you must cancel each one separately. Cancelling AdGuard Premium does not automatically cancel your AdGuard VPN subscription. Check your account dashboard to see all active subscriptions before you cancel.

Mistake 3: missing the refund deadline

AdGuard's 60-day refund window on direct purchases closes at exactly 60 days from your purchase date. If you wait 61 days, your refund request may be denied. Stopee recommends requesting refunds as soon as you decide the service is not right for you, rather than waiting.

Mistake 4: not keeping proof of purchase

If you lose your original purchase receipt or confirmation email, AdGuard may struggle to locate your account and process your refund. Save your receipt immediately after purchase and store it in a safe folder or email archive.

Mistake 5: forgetting to cancel before your trial ends

Free trials automatically convert to paid subscriptions unless you cancel before the trial period ends. Set a phone reminder 3-5 days before your trial expires so you have time to cancel if you decide not to continue.

Cancellation checklist for AdGuard

Use this checklist to ensure you have completed every step correctly and are eligible for any available refund.

• I have identified where I purchased AdGuard (App Store, Google Play, or direct website).
• I have checked my refund eligibility and know my deadline (60 days for direct, 30 days for VPN/DNS/Mail, or platform policies).
• I have located my purchase receipt or confirmation email.
• I have saved my AdGuard account username and password in a secure location.
• I have cancelled the correct subscription through the correct channel (not just uninstalled the app).
• I have received a cancellation confirmation email from AdGuard, Apple, or Google.
• If I am requesting a refund, I have contacted support within the refund window.
• I have requested account deletion if I want my data removed from AdGuard's servers.

When to keep or cancel AdGuard: a quick comparison

This table can help you decide whether cancelling is the right choice for you, or whether tweaking your settings might improve your experience.

Contact information and escalation

If you encounter problems cancelling AdGuard, reach out to their support team directly. Stopee recommends saving this information for easy reference.

AdGuard customer support

Email: support@adguard.com

Response time: 24-48 hours (business days)

Include in your email: your account email, purchase date, order ID (if available), and a clear description of your cancellation request. If you are requesting a refund, mention the specific reason why (service failed, changed mind, etc.) and whether you fall within the refund window.

Escalation to consumer authorities in india

If AdGuard refuses your refund or does not respond within 7 days, you can escalate your complaint to your state consumer protection authority. The Central Consumer Protection Authority website (ccpa.gov.in) provides contact details for regional offices. File a formal complaint citing the Consumer Protection Act, 2019, and include copies of your purchase receipt, cancellation confirmation, and all support emails.

Pro tip: Before you file a formal complaint, give AdGuard 5 business days to respond to your initial support email. Most companies respond within this window when a refund is at stake.

Your next steps with stopee

Cancelling AdGuard should be straightforward, but the process differs depending on where you purchased your subscription and whether you qualify for a refund. Stopee has helped thousands of consumers cancel ad-blocking services, VPNs, and privacy apps by clarifying which steps apply to their situation and protecting their refund rights under Indian consumer law.

If you have followed the steps above and cancelled successfully, congratulations. If you are still stuck, reach out to AdGuard Support at support@adguard.com with your cancellation confirmation screenshot and ask for clarification. Stopee stands ready to help you navigate any follow-up questions about refunds, account deletion, or cancellation confirmations. Visit Stopee today to explore guides for cancelling hundreds of other Indian and international services, and join a community of empowered consumers taking control of their subscriptions.