Manage Adguard

How to cancel AdGuard in singapore and claim your refund

Understanding AdGuard and why you might cancel

AdGuard is a software suite designed to block ads, trackers and malicious websites across your devices, improving both privacy and browsing speed. You can purchase AdGuard as a subscription or one-time license across desktop and mobile platforms, with options available through the official AdGuard website, Apple App Store, or Google Play Store.

The service offers two main product lines: AdGuard ad-blocking apps and a separate AdGuard VPN service, each with distinct subscription terms and refund policies. If you've decided AdGuard isn't the right fit for your needs, or you simply want to explore other privacy solutions, Stopee can help you understand your cancellation options and consumer rights in Singapore.

Common reasons to cancel AdGuard

You might cancel because you've found a competing ad blocker that works better for your device, you're reducing software subscriptions to manage costs, or you're no longer satisfied with AdGuard's blocking performance. Some users cancel after their free trial period ends and realise the premium features don't justify the ongoing cost. Others switch to built-in browser privacy tools or different VPN providers that bundle ad-blocking features.

When to cancel to maximise your refund window

If you purchased AdGuard directly from the AdGuard website, you have 60 days to request a full refund on new license key purchases. For AdGuard VPN subscriptions bought through adguard-vpn.com, annual and two-year plans qualify for a 30-day money-back guarantee. If you bought through the App Store or Google Play, your refund eligibility depends on each store's policies, which typically allow refunds within 48 hours of purchase for app subscriptions.

Your consumer rights in singapore

What singapore law protects you

Singapore's Consumer Protection (Fair Trading) Act protects you from unfair trading practices, including misleading descriptions and unsafe goods. However, the law does not automatically entitle you to a refund simply because you change your mind about a purchase. Instead, refunds are legally required only when goods or services are defective, significantly misdescribed, or fail to meet the standard of quality that a reasonable consumer would expect.

This means if AdGuard genuinely doesn't work as advertised on your device, or the service description was misleading when you purchased, you have stronger legal grounds to request a refund beyond the company's stated 60-day window. Stopee recommends documenting any technical failures or false claims in writing before contacting support.

Your escalation point with authorities

If AdGuard refuses a legitimate refund and you believe the company has breached consumer protection standards, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE provides free mediation and can escalate disputes if the company fails to respond reasonably. You can also report unfair practices to the Competition and Consumer Commission of Singapore (CCCS) if you believe the company is deliberately obscuring cancellation or refund processes.

AdGuard pricing in singapore

Current subscription and license costs

The table below shows pricing observed in the Singapore App Store as of early 2025. Website licenses may differ in price and are typically shown in other currencies on the official AdGuard site.

Important notes on pricing

App Store prices vary by region and update regularly, so the figures above reflect the Singapore listing at the time of publication. Website licenses rarely display prices in SGD directly; always check your purchase confirmation email for the exact amount charged and the currency used. If you were charged in a different currency, note the exchange rate applied, as this can affect your refund amount.

How to cancel AdGuard by platform

Cancelling web-based AdGuard licenses

If you purchased a license key directly from the AdGuard website (adguard.com), follow these steps to cancel your subscription.

1. Visit adguard.com and log into your account using your email and password.
   • If you've forgotten your password, click "Forgot password?" on the login page and follow the reset instructions.
2. Navigate to the "Licenses" section, usually found in your account dashboard or settings menu.
   • Look for the active license you wish to cancel.
3. Click on the relevant license to open its details page.
   • You should see options for managing your subscription.
4. Select "Cancel subscription" and confirm your action.
   • Read any warnings about your access ending at the billing period's end.
5. Your subscription will remain active and you'll retain all features until the current billing period expires.
   • Automatic renewal will stop, but you won't lose access immediately.
6. Check your email for a cancellation confirmation from AdGuard.
   • Keep this email as proof of cancellation for your records or if you need to claim a refund later.

Pro tip: Before cancelling, download or screenshot your license key if you think you might want to reactivate it later. AdGuard sometimes allows re-activation of cancelled keys within a certain timeframe.

Cancelling AdGuard on apple app store (iOS and macOS)

If you subscribed to AdGuard through the Apple App Store, you must cancel through Apple's own systems. AdGuard cannot cancel App Store subscriptions on your behalf.

1. On your iPhone, iPad or Mac, open the Settings app.
   • For macOS, go to System Settings (or System Preferences on older versions).
2. Tap your name and select "Subscriptions" (on iPhone/iPad) or navigate to "Apple ID" and then "Subscriptions" (on Mac).
   • You may need to enter your Apple ID password to proceed.
3. Find AdGuard in your active subscriptions list.
   • You'll see the renewal date and the amount you're being charged.
4. Tap or click on AdGuard to view subscription details.
   • You should see a "Cancel Subscription" option.
5. Select "Cancel Subscription" and confirm your choice when prompted.
   • Apple will ask you to confirm because you're cancelling before the renewal date.
6. You'll receive an on-screen confirmation and an email from Apple confirming the cancellation.
   • Your access continues until the current billing period ends.

Warning: Deleting the AdGuard app from your device does not cancel your subscription. You must cancel through the App Store settings as described above, otherwise you'll continue to be charged.

Cancelling AdGuard on google play (Android)

For Android users who subscribed through Google Play, you'll manage cancellation directly in the Google Play Store app on your device or through the web version.

1. Open the Google Play Store app on your Android device.
   • Alternatively, visit play.google.com on your computer and sign in with the same Google account.
2. Tap your profile icon (usually in the top-right corner) and select "Manage subscriptions" or "Payments and subscriptions".
   • On the web version, go to "Account" and then "Payments and subscriptions".
3. Find AdGuard in the list of active subscriptions.
   • You'll see the next renewal date and the amount charged.
4. Tap or click on AdGuard to view full details.
   • Look for the "Cancel subscription" button.
5. Select "Cancel subscription" and follow the on-screen prompts to confirm.
   • Google may ask you to provide feedback on why you're cancelling; this is optional.
6. You'll receive a confirmation message and a follow-up email from Google Play.
   • Your access continues until the end of your current billing period.

Pro tip: If you cancelled but want to reactivate AdGuard on Android, you can often re-subscribe immediately within the Google Play app without losing your settings.

Cancelling AdGuard VPN subscriptions

If you subscribed to AdGuard VPN through adguard-vpn.com rather than the main AdGuard app, your refund eligibility differs. Monthly VPN plans are non-refundable once purchased, but annual and two-year plans include a 30-day money-back guarantee.

1. Log into your AdGuard VPN account on adguard-vpn.com.
   • Use the same email and password you used to create the account.
2. Navigate to your account settings or billing page.
   • Look for "Subscriptions" or "My purchases".
3. Find your VPN subscription and select "Cancel" or "Manage subscription".
   • You should see the renewal date and current plan details.
4. Confirm the cancellation when prompted.
   • Your VPN access will continue until the billing period ends.
5. If you're within 30 days of purchase on an annual or two-year plan, immediately contact AdGuard support to request a refund.
   • Email support with your order number and original purchase date.

What happens after you cancel AdGuard

Access and features after cancellation

When you cancel an AdGuard subscription, your access doesn't stop immediately. Instead, AdGuard allows you to continue using all paid features until the end of your current billing period. This means if you cancel on the 1st of the month but your renewal was set for the 15th, you keep full access until the 15th arrives.

After your billing period ends, AdGuard will automatically remove access to premium features. Free or limited versions of the software may remain on your device, but ad-blocking and advanced privacy features will no longer work. If you want to use a limited free tier, you can log out and the app may revert to its free version (depending on the platform).

Your account and stored data

Cancelling a subscription does not automatically delete your AdGuard account or any saved settings, filter lists, or custom rules you've created. Your account login credentials and configuration data typically remain in AdGuard's systems until you actively request account deletion.

If you want AdGuard to delete your account and associated data, you must contact AdGuard support directly and request full account deletion. Include your email address and account details in your request. Stopee recommends keeping a record of this request in case you need to follow up. AdGuard's support team will confirm deletion once complete, though this process can take several business days.

Device security after cancellation

Once your AdGuard subscription expires, your devices lose active ad-blocking and tracker protection, but they remain otherwise secure. You should not experience any malware or security issues simply because AdGuard stopped running. However, you may notice an increase in ads and tracking activity in your browsers if you don't switch to an alternative ad blocker.

Understanding refunds from AdGuard

Refunds for website license key purchases

If you bought an AdGuard license key directly from the official AdGuard website, you're eligible for a 100% refund if you request it within 60 days of the original purchase date. This refund window is generous compared to many software providers and applies regardless of how long you've actually used the license.

To claim your refund, contact AdGuard support with your original purchase confirmation email and order number. Clearly state that you're requesting a refund within the 60-day window. AdGuard typically processes refunds within 5-10 business days, returning the amount to your original payment method (credit card, PayPal, etc.).

Warning: The 60-day refund policy does NOT apply to subscriptions purchased through App Store, Google Play, or third-party distributors. It also does not cover partial refunds for subscription renewals or upgrades.

Refunds for app store and google play purchases

Apple and Google control refund eligibility for app subscriptions, not AdGuard directly. Apple typically allows refund requests within 48 hours of an accidental purchase or subscription charge, while Google Play offers a similar window. If you missed this window, you can still request a refund by contacting Apple Support or Google Play Support directly and explaining your reason.

AdGuard cannot issue refunds for App Store or Google Play subscriptions themselves. You must work with the respective platform. Stopee recommends keeping your purchase confirmation email handy and being specific about why you believe you deserve a refund (e.g., the service didn't work as advertised, duplicate charge, unauthorized purchase).

Refunds for AdGuard VPN

AdGuard VPN subscriptions purchased through adguard-vpn.com follow different rules than the main AdGuard app. Monthly VPN plans are completely non-refundable once the purchase is confirmed. However, annual and two-year VPN plans include a 30-day money-back guarantee, allowing you to request a full refund if you're not satisfied.

If you're within the 30-day window on a longer-term VPN plan, contact AdGuard support immediately with your order details. Requests after 30 days are handled case-by-case, meaning AdGuard may offer a refund at their discretion, but you have no automatic entitlement. Always reference the AdGuard VPN terms of sale at adguard-vpn.com/en/terms-of-sale.html if you need to dispute a refund denial.

Common cancellation mistakes to avoid

Errors that delay or prevent refunds

Many users unintentionally forfeit refunds by making easily avoidable mistakes during cancellation. Understanding these pitfalls now can save you time and money later.

The first mistake is deleting the AdGuard app without cancelling the subscription through your device settings or the original website. This doesn't stop your recurring charges; you'll continue to be billed monthly or annually until you formally cancel. Always cancel the subscription first, then delete the app.

The second mistake is assuming your refund request is automatic. Simply cancelling your subscription does not trigger a refund on its own. You must explicitly request a refund within the eligible window (60 days for website purchases, 30 days for VPN annual plans, 48 hours for App Store). Without an active request, you've cancelled but you won't get your money back.

The third mistake is missing your refund window deadline. For AdGuard website licenses, the 60-day clock starts from your purchase date, not from when you first use the license. For VPN annual plans, the 30 days begins immediately after purchase. Create a calendar reminder on day 50 or day 25 respectively so you don't accidentally lose eligibility.

The fourth mistake is confusing which platform you purchased from. If you bought from App Store, you cannot request a refund from AdGuard; you must contact Apple. If you bought from Google Play, Google is your refund provider. If you bought from the website, contact AdGuard directly. Sending your refund request to the wrong party wastes time and may result in a denial.

Quick cancellation checklist

Before you cancel

Use this checklist to ensure you've taken every step to protect your consumer interests:

• Confirm your purchase location: AdGuard website, App Store, Google Play, or AdGuard VPN site?
• Find your original purchase confirmation email and note the exact purchase date.
• Calculate your refund eligibility: 60 days for website, 30 days for VPN annual plans, 48 hours for app stores.
• Decide whether you want a refund or simply want to stop auto-renewal (you can do both).
• Check if the service has genuinely failed to work, which may extend your refund rights beyond the stated window.
• Take a screenshot of your active subscription showing the next renewal date and amount.

During cancellation

• Log into the correct platform (AdGuard website, App Store settings, Google Play, etc.).
• Navigate to subscriptions or licenses section and locate AdGuard.
• Click "Cancel subscription" and read any final warnings or explanations.
• Confirm the cancellation and wait for the on-screen or email confirmation.
• Screenshot or save the cancellation confirmation for your records.
• Do not delete the app immediately; wait for the confirmation to process.

After cancellation

• If eligible for a refund, immediately contact the correct support channel with your proof of purchase.
• Track the refund status using your order number and keep all correspondence.
• Check your bank or payment provider to confirm the refund appeared within the stated timeframe (typically 5-10 business days).
• If the refund doesn't arrive, escalate to the payment provider or dispute the charge if necessary.
• Request account deletion if you don't plan to return to AdGuard in future.

Where to send your cancellation request or refund appeal

Official contact address for AdGuard

For refund requests, account deletion, or disputes about cancellation, AdGuard Software Limited is registered at the following address:

AdGuard Software Limited
Agias Zonis 37, 3rd Floor
Limassol 3027
Cyprus

You can also reach AdGuard support through their official support portal at adguard.com/support. Email is typically the fastest method for refund requests. Include your order number, purchase date, reason for cancellation, and whether you're requesting a refund in your initial message.

For AdGuard VPN refunds or issues, use the separate support system at adguard-vpn.com and reference the VPN terms of sale. Stopee recommends sending all refund requests via email with read receipts enabled so you have proof AdGuard received your message.

Final recommendations and next steps

Cancelling with confidence through stopee

Cancelling AdGuard should be straightforward, but the process varies significantly depending on where you purchased the subscription. Platform differences, refund policy nuances, and common user mistakes create unnecessary friction. Understanding your exact purchase location, refund window, and consumer rights in Singapore puts you in control of the process.

The key to avoiding frustration is acting quickly. If you're eligible for a refund, don't delay-request it within the refund window. If you simply want to stop automatic renewal, cancel the subscription immediately to prevent the next charge. In either case, keep your confirmation emails and don't assume the cancellation is complete until you receive official acknowledgment.

If AdGuard refuses a legitimate refund claim or makes cancellation deliberately difficult, remember that Singapore's Consumer Protection (Fair Trading) Act protects you from unfair trading practices. You can escalate complaints to CASE or the CCCS if necessary. Stopee has helped thousands of consumers cancel subscriptions, claim refunds, and understand their rights when companies resist. Visit Stopee.com to explore resources for other services and learn how to protect yourself in future subscription agreements. Your consumer rights are worth defending, and Stopee is here to make the process transparent and fair.