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Cancel Clevguard: Step-by-Step Guide
How to cancel clevguard in singapore and protect your family's privacy
What is clevguard and why parents use it
Clevguard is a subscription-based parental control and device monitoring service designed to help you track phone activities, manage app usage, and protect children online. The service works across iOS and Android devices, with monitoring data accessible through a web member centre or mobile app.
You install Clevguard on your child's device and link it to your account to view real-time activity, set screen time limits, and block inappropriate apps or content. The subscription model means you pay regularly for continued access-and cancelling requires you to act before the next renewal date to avoid unwanted charges.
At Stopee, we understand that parental monitoring needs change. Your family circumstances shift, your child grows older, or you simply find the service doesn't meet your expectations. Whatever your reason, cancelling Clevguard should be straightforward-and we're here to guide you through every step.
How clevguard subscriptions work
Clevguard operates on a recurring subscription model. You typically subscribe through the Apple App Store, Google Play, or directly via their web member centre. Once active, your subscription auto-renews at the end of each billing period unless you explicitly cancel.
Charges appear on your iTunes, Google Play, or credit card statement depending on where you subscribed. Many parents don't realise that cancelling the app alone does not stop charges-you must cancel the subscription itself within the app store or web platform.
Why cancelling matters in singapore
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel digital subscriptions and claim refunds if the service fails to work as described or is faulty. However, you must act quickly and keep evidence of your complaint and communications.
Stopping auto-renewal before the next charge date is your strongest defence against unwanted billing. Stopee helps thousands of consumers in Singapore understand their rights and take control of recurring charges.
Your consumer rights in singapore
What the consumer protection (Fair trading) act covers
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services like Clevguard. If the service is faulty, does not work as advertised, or fails to deliver the promised monitoring features, you may be entitled to a refund, replacement, or cancellation without penalty.
The Act specifically covers misleading claims about the service's capabilities, hidden auto-renewal terms, and failure to provide clear cancellation instructions. If Clevguard's website or app store listing promised features that the service doesn't deliver, you have grounds to dispute charges and request a refund.
How to use your rights when cancelling
First, gather all evidence: take screenshots of the app, your billing statements, and any error messages or failed features. Document the exact date you noticed the problem and any attempt to troubleshoot with Clevguard support.
Next, contact Clevguard's support team in writing (email) and clearly describe what is not working and why you believe the service breaches the Consumer Protection Act. Keep copies of all correspondence. If Clevguard refuses to refund or cancel your subscription after 14 days, you can escalate to the Consumers Association of Singapore (CASE), which investigates complaints and mediates disputes at no cost to you.
Stopee recommends acting within 30 days of purchase for the strongest legal position-this window aligns with Clevguard's own technical-failure refund policy and gives you time to document the issue and attempt resolution.
Why you might want to cancel clevguard
Common reasons parents stop using clevguard
Your child has grown up and no longer needs active monitoring. The app drains battery or causes device lag. You discovered cheaper or more user-friendly alternatives. The service features don't work as advertised. The recurring charges are too high for your budget. You found other ways to manage screen time and online safety.
Whatever your reason, you deserve a cancellation process that respects your time and privacy. Stopee exists to make sure you're not trapped by confusing cancellation procedures or hidden renewal terms.
Red flags that signal it's time to cancel
You notice charges on your bill that you didn't authorise. Support responses are slow or unhelpful. The app crashes or fails to track activity correctly. Your child's device becomes noticeably slower after installing Clevguard. Promised features (like real-time alerts or app blocking) don't function as expected.
How to cancel clevguard: step-by-step for each platform
Cancel clevguard via apple app store (iPhone/iPad)
Cancelling through Apple's ecosystem is the most direct route if you subscribed on an iPhone or iPad. Follow these steps exactly to avoid losing access mid-billing period.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen to open your Apple ID menu.
- Select Subscriptions from the list.
- Find and tap Clevguard in your active subscriptions.
- Tap Cancel Subscription at the bottom of the screen.
- Choose your reason for cancellation from the dropdown menu (optional, but helps Apple improve recommendations).
- Tap Confirm Cancellation when prompted.
- You will see a confirmation message: "Subscription cancelled." Your access continues until the end of the current billing period.
Pro tip: Take a screenshot of the cancellation confirmation. This serves as proof if you're later charged by mistake and need to dispute the transaction with Apple or your credit card issuer.
Warning: If you delete the Clevguard app without cancelling the subscription first, you will still be charged at renewal. Deleting the app and cancelling the subscription are two separate actions.
Cancel clevguard via google play (Android)
Android users on Google Play must use the Play Store app itself to cancel-you cannot cancel through Clevguard's app. This process takes 2-3 minutes and stops charges immediately at renewal.
- Open the Google Play Store app on the Android device where you subscribed.
- Tap your profile icon in the top right corner.
- Tap Payments & subscriptions.
- Select Subscriptions from the menu.
- Find and tap Clevguard.
- Tap Cancel subscription.
- Read the cancellation notice and tap Yes, cancel to confirm.
- You will receive a confirmation email from Google Play within a few minutes.
Pro tip: Use the same Google account you used to subscribe. If you've changed accounts or devices since subscribing, log in with your original account first.
Warning: Uninstalling the app does not cancel your subscription. You must follow these steps even if you've already removed Clevguard from your phone.
Cancel clevguard via web (member centre)
If you subscribed directly through Clevguard's website using a credit or debit card, you must cancel through their web member centre. This option is useful if you no longer have access to the device where you originally subscribed.
- Visit the Clevguard member centre login page on your computer or phone's browser.
- Enter your email address and password, then log in.
- Navigate to My Product or My Subscriptions (the exact label varies, but it's in the main account menu).
- Locate the Clevguard product you want to cancel and click on it.
- Look for the Cancel Subscription button (often in red or at the bottom of the product details).
- Click Cancel Subscription and read any confirmation dialog.
- Clevguard will send a verification code to your registered email address.
- Open that email, copy the verification code, and paste it into the cancellation form.
- Click Confirm to complete the cancellation.
Pro tip: If you can't remember your password, use the "Forgot Password" link on the login page. A password reset link will be sent to your registered email within seconds.
Warning: Do not share your verification code with anyone. Clevguard staff will never ask for it via email or phone-they only send it automatically when you initiate a cancellation.
What happens after you cancel clevguard
Access and data after cancellation
When you cancel Clevguard, auto-renewal stops immediately, but you keep full access to the service until the end of your current billing period. If you paid for a month, you continue to use Clevguard for the remainder of that month. If you paid for a year, you have access for the remaining months.
Monitoring data (activity logs, app usage, screen time records) remains visible in your dashboard during this grace period. Once the billing period ends, you lose access to the service and cannot view historical data unless you resubscribe.
What to do with your data
Before your access expires, download or screenshot any reports or activity logs you want to keep. Clevguard does not provide an official data export tool, so manual screenshots are your best option. Store this information safely for reference or in case you need to show it as evidence in a dispute with the company.
After access ends, Clevguard may delete your data after a set period (typically 30 days). If you think you might resubscribe in the future, note this timeline so you can retrieve your data before it's removed.
Billing after cancellation
You will not be charged again after cancellation, provided the subscription was successfully cancelled. However, monitor your next statement to confirm no charge appears. If you see a charge after the cancellation date, Stopee recommends contacting Clevguard support immediately with your cancellation confirmation and requesting a refund.
Refunds: what clevguard offers and your rights
Clevguard's refund policy
Clevguard states that it offers a full refund within 30 days of purchase if the product is faulty and technical support cannot resolve the issue. This 30-day window is measured from your initial purchase date, not from when you report a problem.
After 30 days, Clevguard typically does not issue refunds for change of mind, performance issues, or user error. However, if the service genuinely fails to work as described (for example, if monitoring features don't function on your child's device despite troubleshooting), you may have grounds for a refund under consumer protection law-even after 30 days.
Stopee strongly recommends contacting Clevguard support in writing within 7 days of discovering a fault. Explain the specific problem with clear examples and screenshots. This creates a record of your complaint and shows good faith in attempting resolution before pursuing a refund.
Refund exceptions and exclusions
Clevguard does not refund in these circumstances:
- Change of mind or decision to cancel without technical issues.
- Device incompatibility (you subscribed without checking if your child's OS version is supported).
- Connectivity problems on your network (rather than failures in the app itself).
- User error or misuse of the service.
- Refusal to reinstall or re-link the app after troubleshooting.
- Antivirus or firewall interference blocking the app.
- Purchases made outside the 30-day refund window, unless a serious fault is documented.
How to request a refund from clevguard
Contact Clevguard support via their website or the support article at their official help centre. Email is preferred because it creates a written record.
In your message, include your subscription date, the exact problem you experienced, screenshots or videos showing the fault, all troubleshooting steps you've already tried, and the date you first reported the issue. Request a full refund and state that you are cancelling the subscription.
Clevguard typically responds within 5-7 business days. If they refuse, reply citing the Consumer Protection (Fair Trading) Act and your documented evidence. If they still refuse after 14 days, escalate to the Consumers Association of Singapore (CASE).
Pricing and billing plans
Current clevguard subscription options
| Plan type | Billing period | Renewal date | Where to find current pricing |
|---|---|---|---|
| Monthly | 30 days | Auto-renews every 30 days | Apple App Store or Google Play |
| Annual | 12 months | Auto-renews every 12 months | Apple App Store or Google Play |
| Web subscription | Varies (monthly or annual) | Check your order confirmation email | Clevguard.com member centre |
| Free trial | 7 days (if available) | Auto-converts to paid subscription | App stores or website |
Important: Pricing and plans change regularly. Always check the official app store listing or Clevguard's website before subscribing. Do not rely on third-party price comparisons-they become outdated quickly.
If you signed up for a free trial and it auto-converted to a paid subscription without clear notice, you may have grounds to dispute the charge under the Consumer Protection (Fair Trading) Act. Stopee has helped consumers in Singapore recover charges from unclear free-trial-to-paid conversions.
Common mistakes when cancelling clevguard
Traps and what to avoid
Cancelling a subscription can feel stressful, especially when you're worried about surprise charges. Here are the mistakes we see repeatedly-and how to avoid them.
Mistake 1: Deleting the app instead of cancelling the subscription. Uninstalling Clevguard from your phone does not cancel the subscription or stop charges. You must use the app store (Apple or Google) or Clevguard's web member centre to formally cancel. Only then will auto-renewal stop.
Mistake 2: Cancelling too late in the billing cycle. If your renewal date is 15 June and you cancel on 14 June, you've likely already been charged. Check your last billing date and plan to cancel at least 3-5 days before renewal. Stopee recommends setting a phone reminder 7 days before renewal so you never miss the window.
Mistake 3: Losing proof of cancellation. After you receive a cancellation confirmation (in the app, email, or on-screen message), take a screenshot. If Clevguard charges you again "by mistake," you have evidence to dispute the transaction and demand a refund from your bank or payment provider.
Mistake 4: Not checking if the subscription is truly cancelled. After you click "Confirm Cancellation," wait 10 minutes and log back into your account (or check the app store subscription list). Verify that Clevguard no longer appears as an active subscription. If it still shows as active, try cancelling again or contact support.
Mistake 5: Forgetting to update payment methods. If your credit card expires or changes, update your app store or web account payment details. An outdated payment method can cause failed renewal attempts, leading to service suspension or unexpected charges later when a new card is linked.
Cancellation checklist for clevguard
Use this checklist before, during, and after cancelling to ensure a smooth, mistake-free process:
- Before cancelling: Log into your Clevguard account and note your exact renewal date (found in billing settings or app store subscription details).
- Before cancelling: If you paid by credit card or bank transfer, take a screenshot of your billing statement for reference.
- During cancellation: Choose the correct platform (Apple, Google Play, or web member centre) based on where you subscribed.
- During cancellation: Read any cancellation confirmation dialog fully-do not skip warnings about losing access to monitored data.
- After cancellation: Save the cancellation confirmation (screenshot or email) with the date and time it was processed.
- After cancellation: Wait 10 minutes, then log back in to confirm Clevguard no longer appears in your active subscriptions.
- After cancellation: Monitor your next billing statement (usually 5-10 days after the renewal date you noted) to confirm you were not charged.
- If charged after cancellation: Contact Clevguard support with your cancellation proof. If they don't refund within 14 days, escalate to your bank or CASE.
Why stopee exists to help you cancel
Your cancellation journey matters
Recurring subscriptions like Clevguard are designed to auto-renew, making it easy to lose track of what you're paying for each month. Companies sometimes hide cancellation options behind multiple screens or use unclear language that confuses parents into accidentally continuing subscriptions they no longer need.
Stopee has helped thousands of consumers in Singapore cancel unwanted subscriptions, recover duplicate charges, and understand their rights under the Consumer Protection (Fair Trading) Act. We exist because cancellation should never feel impossible.
What stopee provides
Beyond this Clevguard guide, Stopee offers step-by-step cancellation walkthroughs for hundreds of services in Singapore. We explain your consumer rights, flag dark patterns and hidden charges, and show you exactly how to document complaints so you're protected if a company refuses to refund you.
Our mission is simple: give you the knowledge and confidence to cancel any subscription without guilt, confusion, or unnecessary hold-ups.
Escalation: what to do if clevguard won't cancel or refund
Step-by-step escalation path
Day 1: Contact Clevguard support via their website. Explain that you want to cancel and request confirmation of your cancellation in writing (email). Keep this email.
Day 3-5: If you don't hear back, send a follow-up email referencing your first message. State that you're formally requesting a refund under Singapore's Consumer Protection (Fair Trading) Act because the service is faulty (if applicable) or that you've attempted cancellation without receiving confirmation.
Day 14: If Clevguard has not responded or has refused your refund, contact the Consumers Association of Singapore (CASE). You can file a complaint online or call them at 6100 0315. Provide CASE with all your emails, screenshots of charges, and evidence of your cancellation attempts.
Day 30+: If CASE's mediation does not resolve the issue, dispute the charges with your bank or credit card company. Provide them with your CASE reference number and all documentation. Your bank will investigate and may reverse the charges.
Stopee recommends keeping a folder (digital or physical) with all Clevguard-related documents: receipts, billing statements, screenshots, emails to support, and CASE correspondence. This creates an unbreakable record if you ever need to defend your position in a dispute.
Contact details and cancellation address
Where to reach clevguard
Clevguard does not maintain a registered office in Singapore. The company operates from offices in Hong Kong and London. If you need to send formal correspondence (such as a refund demand letter), use the following address:
ClevGuard headquarters (Hong Kong): Unit 3008, 30/F, Tower A, Billion Centre, 1 Wang Kwong Road, Kowloon Bay, Kowloon, Hong Kong
Send any formal complaint or refund demand via registered mail to this address and keep a photocopy for your records. Include your subscription email, account ID, billing dates, and a clear description of what you're requesting (refund, cancellation confirmation, or resolution of a fault).
For urgent issues, contact Clevguard's support team through their website help centre. Email responses typically arrive within 5-7 business days, though this can vary.
Singapore consumer protection resources
Consumers Association of Singapore (CASE): Phone: 6100 0315 | Website: case.org.sg | Online complaint form available
Infocomm Media Development Authority (IMDA): For complaints about misleading digital service claims | Website: imda.gov.sg
Both agencies offer free support and can investigate companies that breach Singapore consumer law. You do not need a lawyer to file a complaint with either organisation.
Final thoughts: take control of your subscriptions
Cancelling Clevguard is your right as a consumer in Singapore. Whether you're stopping the service because your child no longer needs monitoring, because the app doesn't work as promised, or simply because it's no longer in your budget, you deserve a clear, fast, and respectful cancellation process.
Use the steps in this guide, keep your cancellation proof, and don't hesitate to escalate if Clevguard refuses to honour your cancellation or disputes a refund. The Consumer Protection (Fair Trading) Act stands behind you, and agencies like CASE exist to enforce your rights at no cost.
Stopee has helped thousands of consumers cancel unwanted subscriptions, recover wrongful charges, and take back control of their digital spending. Whether you're cancelling Clevguard or any other recurring service, remember: you are in control, not the company. Act with confidence, keep your evidence, and never accept a refusal without escalating it further.
Start your cancellation today. Your next billing statement-and your peace of mind-will thank you.