Manage Citation Machine

How to cancel citation machine and reclaim your study budget

What citation machine is and why students subscribe

Citation Machine is an online citation generator operated by Chegg, Inc. that helps you create properly formatted references in APA, MLA, Chicago and other academic styles. The service combines citation tools with writing assistance, plagiarism detection and expert feedback-marketed as a complete writing companion for students, researchers and academic writers.

You access Citation Machine either through their website or via mobile apps on Google Play and Apple App Store. The platform offers both free basic citation tools and paid subscription plans that unlock advanced writing features. Many students in India subscribe expecting ongoing value, only to find they no longer need the service after their semester ends or their writing habits change.

Who uses citation machine and when cancellation makes sense

Citation Machine targets college and university students who write essays, research papers and thesis work. If you subscribed during exam season or for a specific project and now find yourself with unused credits and recurring charges, you are not alone. Stopee helps thousands of Indian students cancel subscriptions they've outgrown-and Citation Machine cancellations are among the most common requests we see.

Cancellation makes sense the moment the service no longer delivers value. Some students cancel after their semester ends. Others cancel because they discovered free alternatives like Zotero or BibTeX. If you are paying without using the tools, every day you delay costs you money.

Your consumer rights in india before you cancel

What indian consumer law says about refunds and cooling-off periods

India's Consumer Protection Act, 2019 gives you specific rights when purchasing digital services. You have the right to cancel any online subscription within 14 days of purchase if you have not substantially used the service. This is your statutory cooling-off period, and it applies to Citation Machine subscriptions purchased through any platform-web, Google Play or Apple App Store.

Citation Machine's terms state that subscription fees are "not refundable," but this clause cannot override your legal rights under Indian consumer law. If the company refuses to refund you within your 14-day window, you can escalate to the National Consumer Helpline (1800-11-4000) or file a complaint with your state consumer commission. Stopee recommends documenting your cancellation request and any refusal-this evidence becomes crucial if you need to pursue a formal complaint.

What happens if citation machine charges you unfairly

If you notice charges on your bank statement that you did not authorize, or if you cancelled but were charged again, you have recourse. Contact your payment card issuer or bank immediately and request a chargeback. The bank can reverse unauthorized transactions within 90 days. Additionally, you can file a complaint with the Reserve Bank of India (RBI) if the merchant disputes your legitimate chargeback claim.

For app-based subscriptions (Google Play or Apple App Store), the platform's refund policy often exceeds the 14-day statutory window. Google Play allows refunds up to 48 hours after purchase; Apple typically allows 15 days if you request directly through your device. Always attempt a refund through the app store first before contacting Citation Machine support directly.

Methods to cancel citation machine

Where you can cancel based on how you subscribed

Your cancellation method depends entirely on where you originally purchased your subscription. If you subscribed directly via the Citation Machine website, you cancel through Chegg's web portal. If you subscribed via Google Play, you cancel through Google Play settings. If you used Apple App Store, you manage the cancellation in iOS settings or through Apple's website. Each method has different timelines and refund eligibility-choosing the right channel saves time and protects your refund claim.

Pro tip: Check your email inbox for the original subscription confirmation. The receipt will show the merchant (Citation Machine, Google LLC, or Apple Inc.), and this determines your cancellation channel and which refund policy applies.

Step-by-step: how to cancel citation machine on each platform

Cancel via the citation machine website

If you subscribed by entering your payment card directly on citationmachine.net, follow these steps to cancel your web subscription.

1. Visit citationmachine.net and log in to your account using your registered email and password.
   • If you forgot your password, use the "Forgot Password" link on the login page.
   • Check your email (including spam folder) for the password reset link.
2. Navigate to "Account Settings" or "Subscription" from the main menu or dashboard.
   • Look for a section labelled "Billing," "Subscriptions" or "Manage Plan."
   • If you cannot find this option, contact support at wtsupport@chegg.com with your account email.
3. Locate your active subscription and click "Cancel Subscription" or "Downgrade Plan."
   • Do not click "Pause"-pausing keeps your subscription active and you will be charged at the end of the pause period.
   • Select "Cancel" explicitly.
4. Review the cancellation confirmation message-it will show your final billing date and when access ends.
   • You retain access until the end of your current paid period (usually the end of the month or year, depending on your plan).
   • Screenshot this confirmation for your records.
5. Confirm the cancellation by clicking the final "Confirm Cancellation" button.
   • You will receive an email confirmation shortly. Check your inbox and spam folder.
   • Save this email-it is your proof of cancellation.
6. If you see a prompt offering a discount to stay, close it and proceed with cancellation. Warning: Do not accept a discount offer unless you genuinely want to continue; accepting resets your billing cycle.
   • These retention offers are designed to keep you subscribed-decline them if you have decided to leave.

Cancel via google play store (Android)

If you subscribed through the Citation Machine app on Google Play, you manage your subscription in the Google Play app or website.

1. On your Android device, open the Google Play Store app.
   • If you do not have the app, download it from Play Store or visit play.google.com on a web browser.
2. Tap your profile icon (top right corner) and select "Payments and subscriptions" or "Subscriptions."
   • On desktop, click the menu icon (three horizontal lines) and navigate to "Subscriptions."
3. Find "Citation Machine" in your active subscriptions list and tap on it.
   • If you have multiple subscriptions, scroll to locate Citation Machine-it may be listed under "Chegg" or "Citation Machine."
4. Tap "Cancel subscription" at the bottom of the screen.
   • Do not tap "Pause"-pausing will resume automatic billing after the pause period ends.
5. Select your cancellation reason from the dropdown menu (optional, but helps Google understand subscription pain points).
   • Common reasons include "No longer need it," "Too expensive" or "Found a better alternative."
6. Tap "Continue to cancellation" and then "Cancel subscription" to confirm.
   • You will see a confirmation screen with your final access date.
   • Screenshot this screen for your records.

Pro tip: If you subscribed within the last 48 hours, a "Request a refund" button may appear. Tap it immediately for an automatic refund. If the button does not appear, you can request a refund through your Google Play order history up to 15 days from purchase.

Cancel via apple app store (iOS)

Apple handles subscriptions differently than Google. You manage Citation Machine subscriptions in your iPhone or iPad Settings, not within the app itself.

1. On your iOS device, open Settings and tap your name at the top.
   • Make sure you are logged in with the Apple ID that purchased the subscription.
2. Tap "Subscriptions."
   • You will see a list of all active app subscriptions tied to your Apple ID.
3. Find "Citation Machine" in the list and tap on it.
   • If you subscribed through Chegg, it may appear as "Chegg" or "Citation Machine by Chegg."
4. Tap "Cancel Subscription" at the bottom.
   • A confirmation screen will appear showing your access end date.
   • Screenshot this for your records.
5. If you subscribed within the last 15 days, you can request a refund by tapping "Report a Problem" in this same menu and selecting "Request a refund."
   • Apple will ask you to select a reason and may approve the refund within a few business days.
   • The refund will appear as a credit to your Apple ID balance or your original payment method.

Pro tip: If you purchased via Apple App Store but later switched to paying directly through Citation Machine's website, you have two separate subscriptions. You must cancel both to stop all charges. Check both Apple Settings and citationmachine.net account settings to be sure.

Cancel via email support (backup method)

If you cannot access your account or the online cancellation buttons are not working, you can request cancellation by email.

1. Send an email to wtsupport@chegg.com with the subject line: "Subscription Cancellation Request - Citation Machine."
   • Use the email address associated with your Citation Machine account.
2. In the email body, include:
   • Your full name
   • Your account email address
   • Your subscription ID (found in your account settings or subscription confirmation email)
   • The date you want cancellation to take effect
   • A brief reason for cancellation (optional, but can help with refund requests)
3. Request written confirmation of your cancellation request.
   • Ask support to confirm the cancellation date and your final billing date.
4. Send the email and keep a copy for your records.
   • Expect a response within 2-3 business days.
   • If you do not hear back within 5 days, follow up with another email or contact support through their website chat (if available).

Warning: Email cancellation is slower than self-service cancellation. If you need to cancel urgently to avoid the next billing cycle, use the website or app store method instead. Email is best as a backup if technical issues prevent you from cancelling online.

Timeline: when your cancellation takes effect

How long before your access ends

Citation Machine does not end your access immediately upon cancellation. Instead, you retain full access until the end of your current billing period. If you cancel mid-month, you use the service through the end of that month. If you cancel mid-year on an annual plan, you use it through the end of that year.

This is standard practice for subscription services, and it protects you if you cancel accidentally. However, it also means you should cancel as soon as you decide to leave-every day you delay is a day closer to the next automatic charge.

Avoiding double-charging after cancellation

Once your current period ends, you should not be charged again. However, always verify this by checking your bank or app store account 1-2 days after your access end date. If you see a charge after cancellation was confirmed, contact support immediately and request a refund. Stopee recommends setting a phone reminder for 24 hours after your access end date so you remember to check your statement.

Refund eligibility and how to request one

When citation machine will refund your money

Citation Machine's stated policy is that subscription fees are non-refundable. However, this policy is not absolute under Indian law. Your refund eligibility depends on your subscription age and whether you substantially used the service.

How to request a refund

If you believe you are entitled to a refund, follow this sequence:

1. Request a refund through the platform where you subscribed (app store or Citation Machine website).
   • Google Play: Use the "Request a refund" option in your subscription history (within 15 days of purchase).
   • Apple App Store: Use "Report a Problem" and select "Request a refund" (within 15 days of purchase).
   • Citation Machine website: Email wtsupport@chegg.com with your cancellation and refund request.
2. If the platform or vendor denies your refund, contact your bank or credit card company.
   • Provide your bank with screenshots of your subscription confirmation, cancellation request and the denial email.
   • Request a chargeback or transaction reversal.
   • Your bank can reverse charges up to 90 days from the transaction date.
3. If your bank refuses, escalate to the RBI's Banking Ombudsman or file a complaint with your state consumer commission.
   • You have the right to file a complaint under the Consumer Protection Act, 2019.
   • Consumer commissions often rule in favour of consumers on subscription refund disputes.

Pro tip: Document everything. Screenshot your confirmation email, your cancellation request, the vendor's response and any bank records. This evidence is essential if you need to escalate.

Citation machine pricing and plan options

Current plans and what they cost

Citation Machine offers both free and paid tiers. Exact Indian rupee pricing is not published on their website, but you can see prices at the point of subscription in your local currency on the app store or their website.

You can estimate pricing by checking the Google Play Store or Apple App Store in your region-both display prices in INR. Be aware that promotional pricing (discounts for new users) often expires after the first month or year, and your renewal rate may be higher.

What happens to your account after cancellation

Your access and saved work

When your current billing period ends, your access to Citation Machine stops. You will no longer be able to generate new citations, run plagiarism checks or access writing feedback. However, your account and any previously generated citations remain stored-you do not lose your work immediately.

If you need to retrieve saved citations or documents before access ends, do so before your cancellation date. Export your citations or writing as PDFs or text files to save them permanently.

Your personal data and privacy

Citation Machine's terms do not explicitly detail how long they retain your data after cancellation. To ensure your data is deleted, email wtsupport@chegg.com with a "Data deletion request." Reference GDPR and the Digital Personal Data Protection Act, 2023 (India's data privacy law) in your request. By law, companies must honour your right to be forgotten within a reasonable timeframe (typically 30 days).

Pro tip: Request data deletion the same day you cancel. This protects your privacy and creates a formal record if you later need to prove you asked for your data to be removed.

Common mistakes when cancelling citation machine

Mistakes that cost you money and how to avoid them

Cancelling a subscription sounds simple, but small errors can result in unwanted charges, missed refunds or lost access when you still need it. Here are the pitfalls Stopee sees repeatedly.

Mistake 1: Pausing instead of cancelling. Many subscription interfaces offer a "Pause subscription" option alongside "Cancel subscription." If you pause, your charges will resume at the end of the pause period. You will likely forget that you paused and be charged unexpectedly. Always click "Cancel," never "Pause," unless you genuinely plan to resume within a specific timeframe.

Mistake 2: Cancelling through the wrong channel. If you subscribed via Google Play but tried to cancel through the Citation Machine website, your cancellation may not process. Worse, you might think you cancelled when you actually did not. Always cancel through the same platform where you subscribed. Cross-check by looking at your original confirmation email.

Mistake 3: Ignoring retention offers. Some cancellation flows offer a discount to stay (e.g., "Keep your subscription for half price"). Clicking "Accept" resets your billing cycle and keeps you charged. Decline these offers explicitly. If the interface is ambiguous, close the entire browser tab and contact support by email to ensure clean cancellation.

Mistake 4: Not saving your cancellation confirmation. If you cancel online and do not screenshot the confirmation message, you have no proof. If Citation Machine charges you again and claims you never cancelled, you cannot defend yourself. Always screenshot the final confirmation page and save the confirmation email.

Mistake 5: Cancelling too close to your billing date. If your next charge is 2 days away and you cancel today, the charge may already be processing. Cancel immediately when you decide to leave, not days before. Check your cancellation confirmation to confirm your "access ends on" date. If you are charged after cancellation, request a refund without delay.

Mistake 6: Forgetting to check for duplicate subscriptions. If you subscribed on both the website and via an app, you have two separate subscriptions. Cancelling one does not cancel the other. You must cancel both to stop all charges. Audit all your subscriptions before assuming you are finished.

Reviews and what other indian users say

Why students cancel and what they wish they knew

Citation Machine has a 4.5-star rating overall, but cancellation reviews tell a different story. Common complaints include:

• Prices are high for students on a tight budget-many expected a free service.
• The writing feedback and plagiarism checks are less comprehensive than marketed.
• Free alternatives (Zotero, BibTeX, Google Docs built-in tools) offer similar features at no cost.
• Cancellation processes are buried and unclear-many users did not find self-service cancellation buttons and had to email support.
• Automatic charges continue even after users thought they cancelled (usually due to pausing instead of cancelling).

Students who cancelled after their semester ended report relief. Those who researched free alternatives before subscribing say they regret paying at all. The consistent theme: Stopee users report that a 5-minute cancellation process could have saved them weeks of unwanted charges if they had known how easy it actually is.

Deciding whether to keep or cancel citation machine

Keep it if you genuinely use these features

Citation Machine is worth keeping only if you use it regularly and no free alternative meets your needs. Keep it if:

• You generate multiple citations weekly and value accurate, formatted references.
• You use the grammar and plagiarism tools in every essay you write.
• You have already tried free tools (Zotero, BibTeX, Google Docs citations) and found them insufficient.
• Your educational institution provides it free (check with your university library-many do).

Pro tip: Before renewing, check whether your college or university offers free access to Citation Machine or similar tools through your library. Many Indian universities have institutional subscriptions that cover all students at no personal cost.

Cancel it if any of these apply

Cancel immediately if you recognize yourself here:

• You have not logged in for more than a month.
• You only used it for one specific project or assignment that is now complete.
• You found free tools that work just as well (Zotero, BibTeX, Google Scholar, EasyBib Free).
• You did not realize it was a paid subscription and are surprised by the monthly charge.
• Your course ended or you have left school.
• You are paying for features you do not understand or use.

Address and escalation contact information

Where to reach citation machine if cancellation fails

If you cancel through the standard methods and still face problems, use these contacts:

Email: wtsupport@chegg.com (allow 2-3 business days for response)

Parent company (Chegg, Inc.): Chegg operates Citation Machine. If you cannot resolve a cancellation or refund issue with Citation Machine support, escalate to Chegg's customer service or submit a formal complaint through their website.

If Chegg does not resolve your issue within 5 business days:

• Contact the National Consumer Helpline: 1800-11-4000 (toll-free, 9:30 AM to 5:30 PM, Monday to Friday)
• File a complaint with your state's Consumer Commission online at consumercomplaints.in
• Contact the RBI's Banking Ombudsman if a charge dispute is involved

Document every step: screenshots of your account, email requests, vendor responses and proof of charges. This evidence is critical if you escalate to a consumer authority.

Your next step: cancel today and reclaim your budget

Cancelling Citation Machine takes 5 minutes through the app store or website and costs you nothing. Every day you delay is money out of your pocket. If you have decided to leave, do not wait for the next billing cycle-cancel now and retain access through the end of your current period at no additional cost.

Your student budget matters. Subscriptions stack up quickly: Citation Machine, Grammarly, Chegg, Scribd-suddenly you are paying ₹2,000+ every month for services you use sporadically. Stopee has helped thousands of Indian students cancel unwanted subscriptions and redirect that money toward textbooks, fees or savings. You deserve the same clarity and control.

Choose your cancellation method from this guide, follow the steps, and save your confirmation. If you hit any obstacles, escalate immediately-do not accept a vendor's refusal to cancel or refund without evidence and persistence. Consumer law is on your side in India, and Stopee stands ready to guide you through every step of reclaiming control of your subscriptions and your money.