Manage Motion

How to cancel motion and protect your rights in india

What is motion and why you might cancel

Motion is an AI-powered productivity application designed to help you manage tasks, schedules, and projects all in one place. The service combines task management, calendar syncing, and intelligent scheduling assistance to streamline your work across notes, documents, and collaborative features.

You subscribe to Motion through either the Motion website or as an in-app purchase via Apple App Store or Google Play Store. The subscription renews automatically on a monthly or annual basis, and the service charges your registered payment method each billing cycle.

Like many subscription services, Motion's cancellation policy is restrictive, and refunds are rarely granted once a purchase is made. Stopee helps you navigate these barriers and understand exactly what rights you have under Indian consumer law. Whether you've found a better productivity tool, discovered you don't use the features, or face billing issues, this guide will show you how to cancel Motion and protect yourself from unwanted charges.

Common reasons to cancel motion

You might cancel Motion because you've switched to a different productivity tool that better suits your workflow, you're not using the AI features enough to justify the subscription cost, or the app doesn't integrate with your existing tools. Some users cancel because they prefer a one-time purchase model over ongoing subscriptions, while others stop using Motion after a free trial ends and realise they don't need the paid features.

Billing surprises also drive cancellations: unexpected charges, currency conversion fees if you're billed in a foreign currency, or auto-renewal charges that appear without clear reminder notifications. Stopee recommends cancelling immediately if you spot unauthorized charges or realize you've been double-billed.

Motion's strict cancellation and refund policy

Motion's published refund policy is one of the most inflexible in the productivity software market. The service explicitly states that cancellations are not permitted and that no refunds-partial or full-are available once you purchase or subscribe, regardless of how long you've used the service.

This policy does not mention a 14-day cooling-off period, exception periods for technical faults, or any circumstance under which Motion will reverse a charge. However, this doesn't mean you're without recourse. Indian consumer protection law provides safeguards that can override this blanket refusal. Stopee will show you how to invoke those rights if Motion refuses to help.

Your cancellation options by platform

Your cancellation method depends entirely on where you purchased Motion-whether through the Motion website or through an app store-because each platform handles billing independently.

If you subscribed through the app store

The vast majority of Motion users in India purchase through Apple App Store or Google Play Store as in-app purchases. The good news is that app store cancellations are straightforward because Apple and Google manage your subscription, not Motion directly. You cancel through your store account, and the store handles the rest.

When you cancel an app store subscription, future renewals stop immediately, but you retain access until your paid period ends. This is true even if Motion's stated policy claims cancellations aren't allowed-the app store's terms override Motion's policy.

If you subscribed through the motion website

If you purchased a subscription directly on onlinetestseries.motion.ac.in (Motion's stated domain), you face a harder path. Motion explicitly forbids cancellation and refuses refunds for website purchases. You cannot cancel directly through the Motion platform because no cancellation interface exists.

Your only option is to contact Motion support in writing, file a formal complaint, and cite Indian consumer law. Stopee will walk you through this escalation process below.

How to cancel motion on your device

Follow these step-by-step instructions based on where you purchased your subscription and which device you use.

Cancel motion on apple app store (iPhone or iPad)

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Select Subscriptions.
4. Find and tap Motion from the list of active subscriptions.
5. Tap Cancel Subscription (or Edit if you see that option first, then choose Cancel).
6. Select your reason for cancelling (optional, but Stopee recommends recording what you choose).
7. Confirm cancellation by tapping Confirm Cancel or Stop Subscription.
8. You'll receive an on-screen confirmation and an email receipt. Screenshot both for your records.

Pro tip: Apple typically processes cancellations within 24 hours. Your access to Motion continues until the end of your current billing period, even after cancellation. Mark your calendar for the exact date you lose access so there's no surprise.

Cancel motion on google play store (Android)

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top-right corner.
3. Select Payments and subscriptions, then Subscriptions.
4. Find and tap Motion.
5. Tap Cancel subscription.
6. Select your cancellation reason if prompted.
7. Confirm by tapping Cancel subscription again to finalize.
8. Google will email you a cancellation confirmation. Save this email as proof.

Warning: Do not uninstall the Motion app before cancelling your subscription through Google Play. Uninstalling the app does not cancel your subscription-it only removes the software. You'll continue to be charged until you formally cancel through the Play Store.

Cancel motion if you subscribed on the website

1. Visit onlinetestseries.motion.ac.in and log into your account with your email and password.
2. Navigate to Account Settings or Billing (if such a section is visible).
3. Look for a Manage Subscription, Billing History, or Cancellation option. Motion's policy suggests you won't find one.
4. If no self-service cancellation option exists, compose a formal written request to Motion support using the contact details below, explicitly stating: "I request immediate cancellation of my Motion subscription effective today. Please confirm cancellation in writing within 48 hours."
5. Include your full name, registered email address, transaction ID or order number, subscription start date, and current billing amount.
6. Send this request via email (if an email address is published) and via registered post to their physical address (see "How to contact Motion for cancellation" section).
7. Keep timestamped screenshots of your sent emails and a photo of your registered post receipt.
8. If Motion doesn't respond within 7 days, escalate to the consumer authority (covered below).

Pro tip: Stopee recommends sending website cancellation requests via registered post because it creates an official record with a timestamp. Email alone can be disputed or lost. Cost roughly 30-50 rupees-money well spent for proof.

What happens after you cancel motion

Cancellation feels uncertain because Motion doesn't clearly explain what access you lose and when. Let's clear that up so you're not caught by surprise.

Your access after cancellation

If you cancelled through Apple App Store or Google Play Store, you keep full access to Motion until the last day of your current billing period. For example, if you pay monthly on the 15th and cancel on the 20th, you retain access until the 14th of next month. After that date, Motion either locks you out or downgrades you to a free tier if Motion offers one.

Motion's stated policy doesn't clearly define post-cancellation access for website purchases, which is another reason to contact Stopee if Motion refuses to clarify. In practice, website users often lose immediate access upon cancellation.

Saving your data before cancellation

Before you complete cancellation, export or back up any tasks, projects, notes, or documents you created in Motion. Many productivity apps make data export difficult or require you to manually copy information, especially if you're a free-tier user post-cancellation.

Check Motion's settings or help documentation for an export or backup feature. If Motion offers no native export, manually screenshot or copy important task lists and project notes to a document or spreadsheet outside the app. This takes 10-15 minutes and prevents permanent data loss once access ends.

Ensuring auto-renewal actually stops

Cancellation should stop auto-renewal, but confirm by re-opening your app store account within 48 hours. Navigate back to Motion's subscription page and verify it now shows "Cancelled" or no longer appears in your active subscriptions list. If Motion still shows as active, re-attempt cancellation.

Set a phone reminder for the day your access expires. If you're charged again after that date, you have proof that cancellation succeeded and the charge is unauthorized-a crucial detail for disputing the transaction with your bank or filing a consumer complaint.

Will you get a refund from motion

Motion's refund policy is a blanket "no," but that doesn't mean you're powerless if you've been wrongly charged or deceived about what you're buying.

Motion's published refund policy

Motion explicitly refuses all refunds: partial refunds for unused portions of your subscription, full refunds after cancellation, and refunds due to buyer's remorse. The policy provides no exceptions for technical failures, unauthorized charges, or misleading billing disclosures.

Importantly, this policy does not mention whether Motion complies with Indian consumer law, which offers protections Motion's policy tries to circumvent. Stopee helps you invoke those protections if Motion refuses a legitimate refund claim.

When you might qualify for a refund despite motion's policy

You may have grounds for a refund if:

• You were charged without consenting (unauthorized charge).
• The service was never delivered (you couldn't access Motion or its features despite being billed).
• Motion billed you in error (duplicate charge, wrong amount, currency conversion error).
• The free trial was extended or continued without your explicit renewal consent.
• Motion misrepresented features or capabilities you didn't receive.
• The charge was made after you cancelled but within the same billing cycle.

Pro tip: Gather evidence for any refund claim: transaction receipts, emails with Motion, screenshots of your billing statement, any communications about the features promised, and dates when you attempted to use Motion if the service was unavailable. Stopee advises submitting this documentation alongside your refund request.

How to request a refund from motion

1. Contact Motion support via email (if published) or registered post with a formal refund request letter.
2. Clearly state why you deserve a refund: unauthorized charge, service failure, duplicate billing, etc.
3. Attach or reference all evidence: transaction IDs, screenshots, dates, and email exchanges.
4. Request a response within 14 days and a refund within 30 days (standard under Indian consumer law).
5. Keep copies of everything you send and a receipt showing when Motion received it (registered post provides this).
6. If Motion refuses or ignores your request after 14 days, escalate to the consumer authority (see below).

Motion pricing and subscription plans

Understand the costs you'll face so you know exactly what to cancel and what refund to expect if you qualify.

Current motion pricing in india

Warning: Pricing in app stores can vary based on your region, payment method, and time of purchase. Always confirm the exact price in your store account before you complete a purchase. Currency display errors or fluctuating exchange rates can result in you paying more than you expected.

If you notice a significant price increase after a free trial or promotional period, compare the new rate to what you agreed to. If the increase wasn't clearly disclosed, this may justify a refund claim under Indian consumer law (see next section).

Your consumer rights in india and how to use them

Motion's no-refund, no-cancellation policy sounds final, but Indian consumer law overrides it. You have statutory rights that no company policy can take away.

The consumer protection act, 2019 and your protections

India's Consumer Protection Act (CPA) 2019 protects you in three key ways that apply directly to Motion:

• Right to cancel within 14 days of purchase: For purchases made online, you have a statutory 14-day cooling-off period (20 days for certain purchases). You can cancel and request a refund within this window for any reason, even if the company forbids it. Motion's "no cancellation" policy is void under CPA Section 6.
• Right to refund for defective or misrepresented service: If Motion fails to deliver on promised features, charges you without consent, or provides a service that doesn't match the description, CPA Section 2(34) and 2(47) entitle you to a refund and compensation.
• Right to file a consumer complaint: If Motion refuses to comply with your cancellation or refund request, you can file a formal complaint with the District Consumer Disputes Redressal Commission (DCDRC) or the National Consumer Disputes Redressal Commission (NCDRC). These authorities can order Motion to refund you, pay compensation, and cover court costs.

Step-by-step: filing a consumer complaint if motion refuses

1. Wait 14 days after your written cancellation or refund request to Motion. If Motion doesn't respond or refuses, proceed to the next step.
2. Gather all evidence: your cancellation request (with proof of sending), Motion's response (or lack thereof), transaction receipts, screenshots of the Motion app or website, and any evidence of the problem (e.g., proof you couldn't access features, screenshots of duplicate charges).
3. Determine which consumer authority to file with: If the claim amount is under ₹1 crore, file with your District Consumer Disputes Redressal Commission (DCDRC). You can find your district's contact details on the National Consumer Disputes Redressal Commission website (ncdrc.gov.in).
4. Prepare a written complaint letter stating: your name and address, Motion's details (name, website, registered office), the issue (unauthorized charges, defective service, refused refund), the refund amount you're claiming, and copies of all evidence.
5. Submit your complaint to the DCDRC office in your district in person or by registered post (filing fee typically ₹500-1,000 depending on the claim amount). Alternatively, file online via the NCDRC's digital portal if available in your state.
6. Motion will receive a notice to respond within 30 days. Attend any hearing if the DCDRC schedules one.
7. The DCDRC typically issues an order within 90 days. If Motion loses, they must refund you within 30 days of the order. If they don't, you can escalate to the NCDRC.

Pro tip: Stopee recommends filing a consumer complaint only after Motion has refused your written request twice. This shows good faith and strengthens your case. Keep all correspondence timestamped-registered post receipts are gold.

What compensation can you claim

If you win a consumer complaint against Motion, the DCDRC can order them to:

• Refund your full subscription fee or the unused portion.
• Pay compensation up to ₹5,000 for harassment, repeated billing errors, or negligence (CPA Section 2(34)).
• Pay your legal costs (filing fees, advocate fees if you hired one).
• Pay punitive damages if Motion's breach was deliberate or fraudulent.

Most complainants recover their refund plus ₹1,000-3,000 in compensation. Stopee has seen users win full refunds even against companies with no-refund policies because consumer law supersedes company policy.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple, but small mistakes can leave you billed for months longer than intended. Here's what to watch for so you don't fall into these traps.

Mistake 1: uninstalling the app instead of cancelling the subscription

The biggest trap is assuming that deleting the Motion app from your phone cancels your subscription. It doesn't. Uninstalling only removes the software. Your billing account remains active, and charges continue. Stopee sees users discover this mistake months later when reviewing their credit card statement.

Always cancel through your app store account before uninstalling the app. The store is where your subscription lives, not on your phone.

Mistake 2: cancelling during a free trial and losing pro features immediately

Some app stores cancel free trials instantly when you initiate cancellation, immediately downgrading you to Motion's free tier. If you cancel on day 5 of a 7-day free trial, you lose access to premium features immediately-not at the end of 7 days. Check your store's cancellation warning before confirming.

Pro tip: If you want to use a free trial until the last day, cancel on the final day but after midnight-this reduces the risk of cancelling too early and losing features mid-trial.

Mistake 3: not saving your data before cancellation

Once you lose access to Motion after cancellation, you can't retrieve your tasks, notes, or projects. Some users cancel, then realize two weeks later that they needed to export a project. By then, access is gone.

Stopee recommends exporting all important data immediately after you initiate cancellation, while you still have access. Spend 15 minutes copying critical information to a Google Doc, Notion, or local file. This takes minimal time and prevents permanent data loss.

Mistake 4: forgetting to cancel before the next billing cycle

If you cancel on the 20th of a month but your subscription renews on the 15th of next month, you'll be charged for a full month you didn't use. This is technically correct billing (you cancelled in the middle of a cycle), but it still stings.

Check your billing date in Motion's settings or your app store account. If your renewal is coming up in the next few days, consider waiting to cancel until after the renewal happens, then cancel for the cycle after. This ensures you don't "waste" a partial month of access.

Mistake 5: not keeping cancellation proof

Screenshots of your app store showing "Subscription Cancelled," confirmation emails from Apple or Google, and registered post receipts are your evidence if you're charged again. Without this proof, disputing an unauthorized charge with your bank is harder.

Stopee advises taking a screenshot immediately after cancellation confirmation appears, and saving all cancellation emails in a folder labeled "Motion Cancellation." If you're charged again months later, these records are your protection.

Checklist: before and after you cancel motion

Use this checklist to ensure you don't miss a critical step before or after cancellation.

How to contact motion for cancellation

If you need to escalate your cancellation request or file a formal complaint, you'll need Motion's contact details. Motion publishes minimal contact information, so here's what Stopee has found.

Motion's contact information

Motion does not publish a dedicated customer support email or phone number on their main website. However, if you purchased through the app store, contact Apple or Google support directly-they can force a cancellation on their side even if Motion's website claims cancellation is prohibited.

For website purchases on onlinetestseries.motion.ac.in, look for a "Contact Us" or "Support" link at the bottom of that website. If no public email is listed, register a formal complaint with the DCDRC (see consumer rights section above) and notify Motion via registered post to their corporate address:

Motion registered office (if available): Stopee recommends verifying the current corporate address on the Motion website or searching the Ministry of Corporate Affairs (MCA) portal (mca.gov.in) if Motion is a registered Indian company. If you cannot locate the address, filing a complaint with the DCDRC will still reach Motion because the consumer authority will serve them with a formal notice.

Escalation path if motion refuses to help

1. Send a cancellation request via email (if available) and registered post (if no email is published). Keep the registered post receipt.
2. Wait 7 days for a response. If Motion doesn't reply or refuses, send a second notice via registered post stating: "This is formal notice that you have 14 days to respond to my cancellation request or I will file a consumer complaint."
3. If Motion still refuses after 14 days, file a formal complaint with your District Consumer Disputes Redressal Commission. Stopee can guide you through the process (see consumer rights section).
4. If the DCDRC orders Motion to refund you and they refuse, escalate to the National Consumer Disputes Redressal Commission (NCDRC) or file a criminal case for non-compliance of a consumer order.

Warning: Never share your account password with anyone claiming to represent Motion support. Motion support should never ask for login credentials. If someone asks, it's a scam-report it to the FTC or cybercrime authority immediately.

Should you cancel motion or keep it

Before you cancel, take a moment to decide if cancellation is truly the right move, or if there's a better option for your situation.

Reasons to cancel motion

• You've found a better alternative productivity app that you prefer.
• You don't use Motion's AI features regularly enough to justify the monthly cost.
• Your workflow has changed and Motion no longer fits your needs.
• You've been billed without consent or charged multiple times by mistake.
• Motion's customer support is unresponsive or unhelpful.
• You're locked into an annual plan you can't afford and want out.

Reasons to keep motion

• You actively use the AI scheduling and task prioritization features daily.
• Motion's calendar integration saves you significant time compared to managing multiple apps.
• You've already created a large library of projects and tasks you rely on.
• You're in an annual plan and cancelling would forfeit unused balance (though a refund claim may still be possible).

Pro tip: If you're on an annual plan and unhappy, don't immediately cancel. First, file a formal refund request citing the CPA 14-day right. You may recover your full payment without losing access. Stopee recommends trying this before cancelling.

Takeaway and next steps

Motion's cancellation and refund policy is intentionally restrictive, designed to lock you in and discourage cancellations. But India's consumer protection law is stronger than Motion's policy, and you have real rights.

Whether you're cancelling because you've moved to a better app or you've discovered unauthorized charges, follow the step-by-step guides above for your platform. If Motion refuses to cooperate, file a consumer complaint with your District Consumer Disputes Redressal Commission-you have an excellent chance of winning a full refund plus compensation.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover wrongly billed charges from companies far larger than Motion. Your cancellation request is valid, your refund claim has merit, and you deserve a response from Motion within 14 days. If Motion ignores you, the consumer authority will make them listen.

Start today by cancelling through your app store account (if that's where you subscribed) or by sending a formal written cancellation request to Motion via registered post. Save every confirmation, every screenshot, and every email. Within 30 days, either Motion will process your cancellation and stop charging you, or you'll have the documentation you need to escalate to Stopee or the DCDRC for enforcement.