Manage Motion
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Motion: The Right Way
How to cancel motion and protect your subscription rights in singapore
What is motion
Motion is a productivity and scheduling application that combines task management, calendar integration, and AI-powered prioritisation to help you organise your work life more efficiently.
The service automatically synchronises with your existing calendars and uses intelligent algorithms to reschedule your tasks around your availability, creating protected focus time in your calendar. Motion operates as a subscription-based software service with flexible billing options and typically offers a free trial period for new users to test the platform before committing to payment.
Core features and functionality
Motion's main capabilities centre around AI-assisted task scheduling that learns your work patterns, multi-calendar synchronisation across different platforms, and automated rescheduling that adapts when your schedule changes. The service aims to eliminate manual task management and calendar juggling by handling the coordination automatically.
You can access Motion through its web application or mobile apps on iOS and Android, making it convenient to manage your tasks from any device. The platform stores your projects and task history, which remains accessible even after you cancel your subscription, unless you specifically request data deletion.
Subscription plans in singapore
Motion offers both monthly and annual billing cycles, with pricing displayed in Singapore Dollars (SGD) on the App Store. The service typically begins with a free trial period before your paid subscription activates, giving you time to evaluate whether Motion aligns with your productivity needs.
Understanding your consumer rights before you cancel
Singapore's Consumer Protection (Fair Trading) Act provides you with essential legal protections when purchasing subscription services like Motion, even though the service is delivered digitally.
What the law protects you
Under the Consumer Protection (Fair Trading) Act, suppliers must not engage in misleading or deceptive conduct when advertising or delivering services. This means Motion must clearly state its refund policy, billing terms, and cancellation processes upfront, and cannot hide these details in difficult-to-find locations.
If Motion fails to deliver the service as described, charges you misleadingly, or makes it unreasonably difficult to cancel, you have grounds to lodge a complaint with the Consumers Association of Singapore (CASE) or the Ministry of Trade and Industry (MTI). These authorities can investigate breaches and pressure companies to refund or remedy the situation.
Stopee recommends documenting your cancellation attempts and any communication issues with Motion, as this evidence strengthens your case if you need to escalate to a consumer authority.
Your right to cancel
While Motion's terms state that purchases are non-refundable, Singapore law still protects your right to cancel the subscription itself. The distinction is important: cancellation stops future charges, but refunds for already-paid amounts depend on Motion's policy and your grounds for cancellation.
If you cancel during a free trial period before any payment is charged, you avoid costs entirely. If you've already been charged and Motion has failed to deliver the promised service, you have stronger grounds to request a refund through consumer channels.
Methods to cancel motion
Your cancellation path depends on where you subscribed: directly with Motion or through an app store platform.
Cancel motion through your account settings
If you signed up directly on Motion's website or through their web application, you cancel from your account's subscription management section.
- Open your web browser and visit Motion's login page.
- Sign in using your email address and password.
- Navigate to your account settings or dashboard (typically an icon in the top-right corner).
- Locate the "Subscriptions" or "Billing" section in the settings menu.
- Select your active plan and choose the "Cancel plan" or "Cancel subscription" option.
- Review the confirmation message, which explains your access period and any applicable refund policy.
- Confirm the cancellation by clicking the final button or responding to a confirmation prompt.
- Save the confirmation email or screenshot as proof of your cancellation request.
Pro tip: Motion's official cancellation instructions are available on their support page. Visit their help centre and search for "cancel your plan" to access step-by-step guidance tailored to your account type.
Cancel motion through the apple app store (iOS)
If you subscribed to Motion through the Apple App Store, you manage the subscription within iOS Settings rather than Motion's website.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the Settings menu to access your Apple ID profile.
- Select "Subscriptions" from the profile menu.
- Find and tap "Motion" in your active subscriptions list.
- Tap "Cancel Subscription" and confirm your choice when prompted.
- Apple will display your cancellation date (typically the end of your current billing period).
- Screenshot the confirmation screen for your records.
Warning: Deleting the Motion app from your iPhone does not cancel your subscription. You must complete these steps in Settings to stop future charges. The app store subscription is independent of the app itself.
You can view Motion's official Apple App Store listing for Singapore at the official store page, which includes ratings and reviews from other users in your region.
Cancel motion through google play (Android)
Android users who subscribed via Google Play manage their cancellation through Google's subscription system.
- Open the Google Play app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Manage subscriptions" from the menu.
- Tap "Motion" to open your subscription details.
- Select "Cancel subscription" and review the cancellation terms.
- Confirm the cancellation in the final dialog box.
- Google Play will confirm your cancellation date and final billing date.
Pro tip: If you're uncertain whether you subscribed via Google Play or Motion's website, check your payment method. If the charge appears as "Google Play" on your bank statement, use the Google Play cancellation method above. If it shows Motion directly, use the web account method.
Understanding what happens after you cancel
Cancellation doesn't mean immediate loss of access-understanding your transition period protects you from unexpected service interruptions.
When your access ends
After you cancel, Motion typically allows you to retain full access to all paid features until the end of your current billing period. If you cancel midway through a monthly subscription, you keep your access until the last day of that month. For annual subscribers, you retain access until your annual renewal date would have occurred.
This grace period gives you time to export your task data or adjust your workflow before Motion limits your account to free features (if available). Mark your calendar for the exact end date so you're not surprised by a feature lockout.
Your data and account after cancellation
Your tasks, projects, and account history remain stored in Motion's systems after cancellation unless you actively request deletion. This is beneficial if you decide to resubscribe later-your data is preserved.
If you want Motion to delete your account completely, contact their support team and request data removal. This process typically takes 7 to 30 days depending on their procedures. Stopee advises requesting deletion in writing (via email) so you have proof of your request if disputes arise later.
Motion's refund policy and your options
Motion's Terms of Service state that subscription purchases are non-refundable, meaning the company does not offer automatic refunds for unused portions of your subscription.
When motion may issue refunds
Although Motion's standard policy is non-refundable, the company reserves the right to grant refunds on a case-by-case basis at its discretion. This means refunds are possible but not guaranteed, depending on your specific circumstances.
You have the strongest refund case if you cancel within your free trial period before any charge is processed. Once your trial ends and paid billing begins, obtaining a refund becomes more difficult, though not impossible if you have legitimate grounds.
Circumstances that strengthen your refund request include Motion failing to deliver promised features, persistent technical issues that prevent you from using the service, or billing errors where you were charged twice by mistake.
Refunds for app store subscriptions
If you subscribed through the Apple App Store or Google Play, refund requests go through the app store platform, not directly to Motion. Apple and Google have their own refund windows (typically 14-48 hours after purchase for accidental charges), and they assess refund eligibility independently.
To request a refund through Apple, visit your purchase history on the App Store and select "Report a Problem" next to the Motion charge. Explain your reason (accidental purchase, service not as described, or cancellation request) and submit. Apple reviews the request and grants or denies the refund within several business days.
For Google Play, open the Play Store, navigate to your account section, find the Motion subscription payment, and select "Request refund." Google processes refund requests similarly to Apple, with decisions made within a few business days.
Pro tip: Document the specific date you subscribed, any service issues you experienced, and your cancellation date. Providing this timeline when requesting a refund strengthens your application and increases approval chances.
Motion pricing in singapore
Knowing what you're paying helps you assess whether refunds are justified and whether the service delivered value commensurate with its cost.
| Plan | Price (SGD) | Billing cycle | Features | Trial period |
|---|---|---|---|---|
| Monthly subscription | S$59.98 | Monthly | Full Motion features (AI task scheduling, multi-calendar sync, automated rescheduling) | 7 days free |
| Annual subscription | S$399.98 | Annual | Full Motion features (same as monthly, charged annually) | 7 days free |
Both plans provide identical feature access; the annual option offers better value if you commit long-term. The 7-day free trial applies to both, allowing you to test Motion before your card is charged.
Common mistakes when cancelling motion
Many users struggle with Motion cancellations because the process varies by platform and subtle mistakes delay or prevent the cancellation from going through.
Deleting the app instead of cancelling the subscription
The most frequent error is uninstalling Motion from your phone and assuming the subscription has ended. Uninstalling the app does nothing to your billing-the subscription runs invisibly in the background, and you continue to be charged monthly or annually until you formally cancel.
Always cancel through your account settings or the app store subscription section before deleting the app. Verify cancellation by checking your subscription status 24 hours later to confirm the system accepted your cancellation request.
Cancelling in the wrong location
Users who subscribed through an app store often try to cancel through Motion's website, and vice versa. This mismatch means your cancellation request doesn't actually affect your billing because the subscription is managed by a different platform.
Before cancelling, identify where you subscribed by checking your payment history. If the charge shows "Google Play" or "Apple App Store," cancel there. If it shows "Motion" or a credit card company, cancel through Motion's website. When in doubt, Stopee recommends attempting cancellation through both methods to ensure complete removal of the subscription.
Missing the confirmation or confirmation email
Completing the cancellation process requires you to actively confirm your request, usually through an on-screen prompt or confirmation button. Some users click "Cancel subscription" but miss the final "Confirm" button and believe they've cancelled when they haven't.
Always watch for confirmation messages or confirmation emails. The system typically sends you a confirmation message explaining your final access date and any refund eligibility. If you don't receive one within 2 hours, repeat the cancellation process or contact Motion's support team.
Checklist for cancelling motion safely
Use this checklist to ensure your cancellation is complete and your interests are protected.
| Task | Completed | Notes |
|---|---|---|
| Identify where you subscribed (Motion website, Apple App Store, or Google Play) | ☐ | Check your payment history or bank statement |
| Export or backup your task data from Motion if needed | ☐ | Do this before cancellation to preserve your data |
| Navigate to the correct cancellation page or settings | ☐ | Ensure you're cancelling in the right location |
| Click "Cancel subscription" and confirm the final prompt | ☐ | Watch for all confirmation dialogs |
| Screenshot or save the cancellation confirmation message | ☐ | Keep proof of your cancellation request |
| Check your subscription status 24 hours later to verify cancellation | ☐ | Confirm the status changed to "Cancelled" or "Inactive" |
| If eligible, submit a refund request immediately (within 48 hours for app store) | ☐ | Refund windows are narrow; act quickly |
Should you cancel motion
Before you cancel, consider whether Motion genuinely isn't meeting your needs or whether your concerns can be addressed.
Reasons to keep motion
If Motion is successfully blocking out focus time, reducing your manual task-management workload, or integrating smoothly with your existing calendar and tools, the subscription likely delivers value worth the cost. Even a small productivity gain compounds over months, justifying the monthly fee for many users.
Consider trialling Motion for the full month before deciding. The first week often feels awkward as you learn the interface, but many users report stronger results by week three or four once they've adjusted their workflows.
Reasons to cancel motion
Cancel if Motion's AI scheduling consistently places tasks at inconvenient times, if the interface feels counterintuitive after extended use, or if you've found a competitor tool that integrates better with your ecosystem. High cost relative to your usage frequency or personal productivity goals is also a valid reason to redirect your spending.
If Motion has technical issues preventing core features from functioning, you have a strong case for either demanding a refund (through consumer authorities if necessary) or cancelling to try alternatives.
Escalating your cancellation or refund with consumer authorities
If Motion refuses to cancel your subscription or denies a refund you believe you're entitled to, Singapore's consumer protection framework gives you recourse.
How to lodge a complaint
Contact the Consumers Association of Singapore (CASE) through their website or phone line to lodge a formal complaint. Provide your subscription details, dates, payment records, and a clear explanation of why you believe Motion has breached consumer protections or wrongfully withheld a refund.
CASE will contact Motion on your behalf and attempt to resolve the dispute. If Motion fails to cooperate or the complaint is substantiated, CASE can escalate to the Ministry of Trade and Industry (MTI), which has enforcement authority.
Stopee has seen consumer authorities successfully recover refunds and force subscription cancellations for users who documented their attempts and evidence clearly. Your documented cancellation attempts and Motion's responses are critical to this process.
Key takeaways and next steps
Cancelling Motion is straightforward once you identify the correct platform (web account, Apple App Store, or Google Play). The process takes just minutes, but verification is essential-confirm cancellation 24 hours later to ensure the system accepted your request.
You have consumer rights under Singapore law even when cancelling digital services. If Motion refuses to process your cancellation or denies a legitimate refund, escalate to CASE or the MTI rather than accepting the company's first response.
Stopee specialises in helping consumers navigate subscriptions safely and has guided thousands of users through cancellations just like yours. Whether you're dealing with a difficult refund claim, a stuck subscription, or simply need confirmation that you've cancelled correctly, Stopee provides clear, step-by-step guidance tailored to Singapore's consumer laws and your specific situation.
Visit Stopee today to explore cancellation guides for Motion and hundreds of other services. Stopee's library of resources, templates, and escalation pathways ensures you cancel confidently and protect your consumer rights every step of the way.
Motion contact and registered office information
Keep these contact details handy if you need to reach Motion directly about cancellation, refunds, or data requests.
For support inquiries, visit Motion's help centre or contact their support email through the application settings. Motion's registered office can be verified through the ACRA Business Registry and official Singapore business directories for escalations requiring formal correspondence.
When contacting Motion about a refund or cancellation dispute, always email rather than phone. Email creates a written record that strengthens your case if you need to escalate to consumer authorities later. Reference your order number, subscription dates, and the specific issue clearly in the subject line.