Manage Motionleap

How to cancel motionleap and recover your subscription fees

What motionleap is and why you might want to cancel

Motionleap is a subscription-based photo animation app developed by Lightricks Ltd., the Israeli software company based in Jerusalem with offices in Escondido, California. The app lets you transform static images into animated videos using motion effects and overlays, available on iOS, Android, and through direct web purchases.

You pay for "Unlimited access" tiers that unlock premium tools and effects beyond the free basic features. If you've subscribed but no longer use the app, or the premium features aren't meeting your creative needs, cancelling is straightforward-but timing matters. At Stopee, we help Singaporean consumers understand exactly when and how to cancel subscriptions so you only pay for what you actually use.

How motionleap charges you

Motionleap uses recurring subscription billing, which means your payment renews automatically on a set cycle unless you actively cancel. Depending on where you subscribed-Apple's App Store, Google Play, or Motionleap's own website-your cancellation method changes. This is important: deleting the app from your phone does not stop your charges. You must cancel the subscription through the platform where you signed up.

Why cancelling early matters in singapore

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel certain subscriptions within a cooling-off period and receive a full refund. Understanding this window and your platform-specific cancellation options empowers you to avoid unwanted charges. Stopee exists to guide you through this process with clarity and confidence.

Motionleap pricing plans in singapore

Below are the Unlimited access tiers Stopee has observed in the Singapore App Store, shown in SGD (Singapore dollars). Note that billing periods were not clearly displayed in the listing; contact Lightricks directly to confirm whether these are weekly, monthly, or annual plans.

These prices are current as of our last check. Before cancelling, log into your account to confirm your exact plan, billing date, and upcoming renewal. This information is essential for understanding whether you're eligible for a refund.

Your consumer rights when cancelling motionleap in singapore

Singapore's Consumer Protection (Fair Trading) Act gives you legal protections when you buy services online, including app subscriptions. These rights are your safety net if Motionleap or its payment processor tries to prevent you from cancelling or refuse a refund.

The 14-day cooling-off period

If you purchased Motionleap directly through Lightricks' website (not via Apple App Store or Google Play), you have 14 days from the purchase date to cancel and request a full refund without giving a reason. This is called the cooling-off period and is your right under consumer law. After 14 days, refunds become discretionary.

If you purchased through the App Store or Google Play, Apple and Google manage refunds separately under their own policies-they may offer a refund window (Apple offers up to 14 days for some purchases; Google offers up to 48 hours for subscriptions), but this is their policy, not the law.

Your right to cancel at any time

You have the right to cancel your subscription at any time, regardless of when you purchased it. The company must stop charging you, and you retain access to paid features until the end of your current billing period. Stopping auto-renewal is always free and takes just minutes.

Escalation: what to do if motionleap refuses

If Lightricks declines your refund request or makes cancellation difficult, contact the Competition and Consumer Commission of Singapore (CCCS). You can file a consumer complaint if the company breaches the Consumer Protection (Fair Trading) Act. Stopee recommends keeping all email correspondence and screenshots of your account and charges-these become crucial evidence if you need to escalate.

How to cancel motionleap step by step

Your cancellation method depends on where you originally subscribed. Follow the steps for your platform to stop auto-renewal immediately.

Cancelling on iOS (App store)

If you subscribed through Apple's App Store, you cancel through iOS Settings, not the Motionleap app itself.

1. On your iPhone or iPad, open the Settings app.
   • Scroll to your name at the top and tap it.
2. Tap Subscriptions.
   • This shows all active app subscriptions linked to your Apple ID.
3. Find and tap Motionleap from the list.
   • You'll see your current plan, renewal date, and price.
4. Tap Cancel Subscription at the bottom of the screen.
   • Apple may ask why you're cancelling; this is optional feedback.
5. Confirm the cancellation when prompted.
   • You'll receive an email confirmation from Apple within minutes.

Pro tip: Check the renewal date carefully before you cancel. If you cancel mid-cycle, you keep full access until the renewal date. If you want access to end immediately, contact Apple Support-they may be able to expedite this for you.

Warning: Do not delete the Motionleap app. Deleting the app does not cancel the subscription; it only removes it from your home screen. Your charges continue until you cancel through Settings.

Cancelling on android (Google play)

Android subscriptions are managed through the Google Play Store app or Google Play website. Follow these steps on your Android phone or tablet.

1. Open the Google Play Store app.
   • Tap your profile icon in the top-right corner.
2. Tap Manage my subscriptions.
   • This displays all active subscriptions on your Google account.
3. Select Motionleap from the list.
   • You'll see the plan name, price, and next billing date.
4. Tap Cancel subscription.
   • Google may display a screen asking why you're leaving; feedback is optional.
5. Confirm your cancellation.
   • Google sends a confirmation email; check your inbox for "Your Google Play subscription has been cancelled."

Pro tip: If you cancel before your renewal date, you keep access to Unlimited features through the end of the current billing period. Google does not pro-rate refunds for unused time after cancellation.

Cancelling a direct web subscription (Motionleap account)

If you paid Lightricks directly through their website rather than through an app store, manage your subscription through your Motionleap account.

1. Visit the Motionleap website and log into your account.
   • Use the email and password you created when you signed up.
2. Navigate to your account settings or billing section.
   • Look for "Subscriptions," "Billing," or "Account" in the menu.
3. Select your active Motionleap subscription.
   • You'll see the plan, amount, and next renewal date.
4. Click Cancel subscription or Manage subscription, then Cancel.
   • The system may ask for feedback or show retention offers; you can skip these.
5. Confirm the cancellation.
   • Look for a confirmation message on screen and check your email for written confirmation from Lightricks.

Pro tip: If you can't find the cancellation button on the website, email Lightricks support directly at support@lightricks.com or pixaloop.android.support@lightricks.com. Request cancellation in writing; this creates a paper trail if you need to dispute future charges.

What happens to your account and access after cancellation

Cancelling Motionleap stops future charges, but your access doesn't end immediately. Understanding what you keep and what you lose is crucial for planning your creative workflow.

Access during the current billing period

When you cancel your Motionleap subscription, you retain full access to Unlimited features through the end of your current billing cycle. This means if you renew on the 15th and cancel on the 1st, you keep premium access until the 15th. After that date, your account reverts to free features only.

Take advantage of this remaining time to export or save any projects you've created. Some premium effects may not be available once you lose Unlimited access, so plan accordingly.

Your account and content after cancellation

Lightricks does not automatically delete your account or projects when you cancel. You can still log in after cancellation expires, and your created videos and photos remain in your account (subject to Lightricks' data retention policy). However, you can only create with free tools; premium effects are locked behind the subscription paywall.

If you want to delete your account entirely, contact Lightricks support. In Singapore, you also have the right to request deletion of your personal data under the Personal Data Protection Act (PDPA).

Refunds: when you can get your money back

Your refund eligibility depends entirely on where you subscribed and how long ago. Stopee breaks down each scenario so you know exactly what to expect.

Refunds for app store (iOS) purchases

Apple manages refunds for iOS subscriptions, not Lightricks. If you want a refund, you request it directly from Apple through their "Report a Problem" system. Apple reviews refund requests on a case-by-case basis and typically grants refunds within 48 hours if approved.

1. Visit reportaproblem.apple.com and sign in with your Apple ID.
2. Find the Motionleap charge and select "I would like a refund for this purchase."
3. Choose a reason (e.g., "I did not intend to purchase" or "The app does not match the description").
4. Submit your request.

Apple is more likely to approve refunds if you request them within 14 days of purchase. After 14 days, approval becomes increasingly unlikely. Stopee recommends requesting refunds within this window for the best chance of success.

Refunds for google play (Android) purchases

Google Play handles refunds for Android subscriptions. You request a refund through your Google Play order history or Google Support, and Google evaluates your request under its refund policy.

1. Go to play.google.com/store and sign in.
2. Click your profile icon and select "Manage your Google Play account."
3. Tap the Payments and subscriptions tab.
4. Select Subscriptions and find Motionleap.
5. Tap Report a problem or Request a refund.
6. Follow the prompts and provide your reason.

Google typically allows refunds within 48 hours of purchase for subscriptions. Outside that window, refunds are discretionary. Motionleap's developer has no control over Google's decision.

Refunds for direct web purchases (Lightricks website)

This is where your consumer rights in Singapore matter most. If you purchased directly from Lightricks' website, you have a legal right to cancel and receive a full refund within 14 days under the Consumer Protection (Fair Trading) Act.

1. Log into your Motionleap account on the Lightricks website.
2. Navigate to your subscription or billing section.
3. Request cancellation and refund, citing the 14-day cooling-off period if you're within that window.
4. If the website doesn't offer a refund option, email support@lightricks.com with your account details, invoice number, and request.
5. Keep all correspondence and include a reference to Singapore's Consumer Protection (Fair Trading) Act if the company initially refuses.

After 14 days, refunds for unused time are not guaranteed, though Lightricks may approve them at their discretion. Always ask-the worst they can say is no. Stopee has seen companies grant goodwill refunds to customers who ask politely and explain their situation.

Common mistakes that prevent successful cancellations

We understand that cancelling a subscription can feel frustrating, especially when you've tried to stop charges before. Here are the pitfalls that trip up most users-and how to avoid them.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most common error. Removing Motionleap from your phone does absolutely nothing to stop your subscription or charges. The app exists separately from the subscription; deleting one does not affect the other. Your billing continues silently in the background, sometimes for months, before you notice.

What to do: Always cancel through your subscription manager (Apple Settings, Google Play, or Motionleap's website) before you delete the app. Verify the cancellation via email confirmation, then delete if you wish.

Mistake 2: cancelling on the wrong platform

If you subscribed via the App Store, cancelling in Google Play does nothing-and vice versa. Some users switch phones and forget which app store they originally used. Check your bank or credit card statement to see which platform charged you, then cancel there.

What to do: Find your most recent charge from Motionleap. The payment descriptor will tell you whether it came from Apple, Google, or Lightricks directly. Cancel on that exact platform.

Mistake 3: assuming a free trial auto-cancels

If you started with a free trial that required a payment method, Motionleap will automatically charge you when the trial ends unless you cancel before that date. The app does not auto-cancel free trials.

What to do: Set a calendar reminder for the last day of your free trial. Cancel 24 hours before the trial ends to avoid being charged. Mark the renewal date in your phone now.

Mistake 4: not keeping cancellation confirmation

If you don't save your cancellation confirmation email, you have no proof the subscription was stopped if Lightricks continues to charge you. Some customers cancel but don't receive an email, then assume it went through-only to be charged again next month.

What to do: Screenshot your cancellation confirmation from the app or website. Save the confirmation email. Keep these for at least 6 months. If you're charged after cancellation, you'll need this proof to dispute the charge or escalate to CCCS in Singapore.

Mistake 5: ignoring unrecognized charges

Lightricks charges may appear under the company name or as "Lightricks Ltd." on your statement, not always "Motionleap." Some customers don't recognize the charge and leave it unchallenged. Others cancel but don't realize they're still being charged because the name is unfamiliar.

What to do: Check your bank or credit card statement monthly. Search for "Lightricks," "Motionleap," and "Jerusalem" (the company's headquarters). If you see a charge you didn't authorize, contact your bank immediately and report it as unauthorized. Then cancel the subscription and request a refund. Stopee recommends doing this review every 3 months to catch unwanted recurring charges early.

Checklist: steps to take before and after you cancel

Use this checklist to ensure your cancellation is complete and properly documented.

• Before you cancel: Log into your Motionleap account and note your subscription plan, next renewal date, and amount being charged.
• Before you cancel: Export or save any important projects, videos, or photos you've created; premium effects may become unavailable after cancellation.
• Before you cancel: Identify which platform you subscribed through (App Store, Google Play, or direct web) by checking your payment history.
• Cancel: Follow the platform-specific steps above and complete the cancellation process.
• After you cancel: Screenshot or save your cancellation confirmation from the app or website.
• After you cancel: Check your email for a confirmation message from Apple, Google, or Lightricks within 24 hours.
• After you cancel: Verify that your subscription no longer appears in your subscription manager (iOS Settings, Google Play, or Motionleap account) within 24-48 hours.
• After you cancel: Check your bank or credit card statement after your renewal date to confirm no charge was applied.
• After you cancel: If you're charged again, dispute the charge with your bank and contact Lightricks support with your cancellation confirmation.

Deciding whether to cancel: the pros and cons

Before you go through with cancellation, consider whether Motionleap actually meets your creative needs. Sometimes the issue isn't the app-it's how you're using it.

Reasons to keep your motionleap subscription

If you create animated content regularly, export videos frequently, or rely on premium effects that aren't available elsewhere, keeping the subscription makes sense. The S$14.48 mid-tier plan is affordable for creators who use the app multiple times per week. Motionleap has a strong 4.5-star rating on app stores, meaning most users find real value in the premium features.

Reasons to cancel your motionleap subscription

Cancel if you've stopped using the app or only use the free basic tools. If you created a project once and haven't returned, the recurring charge isn't justified. If you've found a free alternative (like InShot, CapCut, or Adobe Express) that meets your needs, switching makes financial sense. Cancel immediately if you subscribed by accident or didn't realize it was a paid trial.

Common questions about motionleap refunds and cancellation

Stopee has compiled the most frequent questions we hear from Singaporean users considering cancellation.

Will i lose my projects if i cancel?

No. Your account and all created videos remain accessible after cancellation. However, you can only edit them with free tools; premium effects are locked unless you resubscribe. Export finished videos before your subscription expires if you want to make sure you keep them outside the Motionleap app.

Can i cancel and rejoin later without losing my content?

Yes. Your Lightricks account and content persist after cancellation. If you resubscribe with the same email, you regain access to Unlimited features and your previous projects. There's no penalty for cancelling and returning later.

How long does cancellation take to show on my billing?

Stopping auto-renewal is immediate-the cancellation takes effect the moment you confirm it. However, you keep access until the end of your current billing cycle. The next charge is skipped on your renewal date. If you're charged again, contact your bank to dispute the charge while you appeal to Lightricks.

Can i cancel only my iOS subscription but keep android?

Yes. Each platform maintains its own subscription. If you're subscribed on both iOS and Android, you must cancel each separately through its respective app store or account. Cancelling one does not affect the other.

Do i need to contact customer support to cancel?

No. Cancellation is self-service through your subscription manager or Motionleap account. You should never have to email support just to cancel. However, if the self-service cancellation button is missing or broken, email support@lightricks.com or pixaloop.android.support@lightricks.com with your request in writing.

Company contact information

If you encounter problems during cancellation or need to escalate your refund request, use these contact points.

Lightricks ltd. support

• Email: support@lightricks.com or pixaloop.android.support@lightricks.com
• Headquarters: Lightricks Ltd., Jerusalem, Israel
• Secondary office: Escondido, California, USA

Response times vary; allow 3-5 business days for support replies. Include your account email, subscription plan, and specific issue in every email.

Singapore consumer protection escalation

If Lightricks refuses to cancel or refund your subscription, you can lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS). Visit cccs.gov.sg to file a consumer complaint. Provide all email correspondence, screenshots of your account and charges, and a detailed description of the issue. The CCCS can investigate breaches of the Consumer Protection (Fair Trading) Act and take action on your behalf.

Summary: take control of your motionleap subscription today

Cancelling Motionleap takes just 3-5 minutes once you know your platform and follow the steps above. Whether you purchased through the App Store, Google Play, or Lightricks' website, the process is designed to be straightforward-but knowing your consumer rights in Singapore ensures you're protected if the company resists.

Remember: deleting the app does not stop charges. Cancellation must be done through your subscription manager or Motionleap account. Keep all confirmation emails. Check your next statement to verify no charge was applied. If you're within 14 days of purchasing directly from Lightricks, you have a legal right to a full refund.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by providing clear, step-by-step guidance and explaining their rights under Singapore law. Whether you're cancelling Motionleap because you've moved on to another app or simply need to cut your monthly expenses, this guide gives you everything you need to do it correctly. Take action today, save your confirmation, and verify your cancellation in your next billing cycle.