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Cancel Photoleap: Step-by-Step Guide
How to cancel photoleap in singapore and reclaim your money fast
What photoleap is and why you might want to cancel
Photoleap is a mobile and web-based photo-editing app built by Lightricks that combines AI-powered tools, layering, blending and creative effects to transform your images. The app operates on a freemium model, which means you can download and use basic features for free, but unlocking the full Pro suite requires a paid subscription. If you've signed up for a trial or monthly plan and now want out, Stopee is here to walk you through every step.
Where you can use photoleap
Photoleap subscriptions are available across three distinct platforms: the Apple App Store (iOS devices), Google Play Store (Android), and directly through the Lightricks website. This matters because each platform has its own cancellation process and refund rules. If you purchased your subscription on one platform, you must cancel on that same platform. There is no universal "cancel everywhere" button, so pay close attention to where you signed up.
Why cancellation matters right now
Subscription services often rely on customers forgetting they signed up. If Photoleap is charging you every month and you are no longer using it, those charges add up quickly. Under Singapore consumer law, you have specific rights to cancel and potentially reclaim your money within certain timeframes. Stopee exists to ensure you know exactly how to exercise those rights without falling into common traps.
Your consumer rights in singapore
The 14-day cooling-off period explained
Singapore's Consumer Protection (Fair Trading) Act gives you a powerful tool: a 14-day cooling-off period for online purchases made directly from a seller. This means if you bought a Photoleap subscription through the Lightricks website (not through an app store), you can request a full refund within 14 calendar days of your purchase, no questions asked. This is your legal right, not a favour.
App store and google play purchases
Purchases made through Apple App Store or Google Play are governed by their respective store policies, not the cooling-off period alone. However, both Apple and Google allow refunds within a limited window (typically 48 hours for Apple and 48 hours for Google Play, though this can vary). After that window closes, refunds become discretionary based on the store's policy. Stopee recommends acting immediately if you want a refund on an app store purchase.
What "cancellation" means legally
Cancelling your subscription stops future charges from occurring. It does not automatically delete your account or data. Your paid access typically continues until the end of your current billing period. If you want your account deleted entirely, you must request that separately through Photoleap's support channel.
How to cancel photoleap on iOS (iPhone and iPad)
Step-by-step cancellation via apple app store
Apple manages all iOS subscriptions directly, which means Photoleap cannot cancel your subscription for you, even if you contact them. You must use your Apple device or your Apple account online to cancel. Here is exactly what to do:
- On your iPhone or iPad, open the Settings app and tap your name at the top of the screen.
- If you do not see your name, you are not signed into your Apple ID. Sign in first, then return to Settings.
- Tap Subscriptions (you may need to scroll down to find this option).
- This section lists every active subscription tied to your Apple account.
- Find and tap Photoleap in the list.
- If you do not see Photoleap listed, your subscription may have already expired or been cancelled.
- Tap the red Cancel Subscription button.
- Apple will show you your cancellation date and confirm that no further charges will occur.
- Confirm your cancellation when prompted.
- You will receive an email confirmation from Apple within moments.
What happens after you cancel on iOS
Once you cancel, your Photoleap Pro features remain active until the end of your current billing cycle. If you paid for a monthly subscription and cancel on the 15th of a 30-day month, you keep access until the last day of that month. After that date, you revert to the free version of the app. Warning: Cancelling does not automatically delete any projects or edits you have saved in Photoleap; your data stays in your account unless you manually delete it or request account deletion.
How to cancel photoleap on android (Google play)
Step-by-step cancellation via google play store
Like Apple, Google manages Android subscriptions entirely. Photoleap cannot process a cancellation request on your behalf. You must visit Google Play to cancel. Follow these steps precisely:
- On your Android device, open the Google Play Store app (the colourful play button icon).
- Make sure you are signed into the Google account that purchased the Photoleap subscription.
- Tap the profile icon (your avatar or initials) in the top right corner.
- A dropdown menu will appear with several options.
- Tap Manage subscriptions.
- This shows all active subscriptions under your Google account.
- Find and tap Photoleap.
- If Photoleap does not appear, check whether you purchased it under a different Google account or platform.
- Tap Cancel subscription.
- Google will display your cancellation details, including when your access ends.
- Confirm the cancellation in the dialogue box.
- Google sends a confirmation email to your account email address immediately.
Refund eligibility on google play
Google Play allows refunds within 48 hours of purchase if you request them before your free trial or paid period begins. If you are already inside a billing period, refunds are at Google's discretion. Pro tip: If you purchased Photoleap in the last 48 hours, request a refund through the Play Store's refund interface before cancelling, as this gives you the best chance of success.
How to cancel photoleap on the web (Lightricks direct)
Cancelling a lightricks account subscription
If you purchased Photoleap directly through the Lightricks website (lightricks.com) rather than through an app store, Lightricks manages your subscription directly. This is your clearest path to a 14-day cooling-off refund in Singapore. Here is how to cancel:
- Visit the Lightricks website and log into your account using your email and password.
- If you forget your password, use the "Forgot Password" link on the login page.
- Navigate to My Account or Account Settings (usually found in the top menu or user profile dropdown).
- Look for a section labelled "Subscriptions" or "Billing".
- Find your Photoleap subscription and select Cancel Subscription or Manage Subscription.
- Lightricks will ask you to confirm the cancellation and may offer you a discount to stay. Ignore this if you have decided to leave.
- Complete the cancellation process and save your confirmation email.
- This email is your proof of cancellation and is essential if you need to request a refund.
14-day refund eligibility for web purchases
Web purchases made directly through Lightricks qualify for a full refund within 14 days of purchase under Singapore consumer law. To request a refund, contact Lightricks support directly with your order confirmation and cancellation proof. Include your order number, purchase date, and account email. Stopee recommends sending this request via email or support ticket so you have a written record.
What happens after you cancel your photoleap subscription
Your access after cancellation
Cancelling stops future charges, but you do not lose access immediately. Your Pro features remain active until the end of your current billing period. If you paid for annual access, you keep that access for the full year. If you paid monthly, you keep access for the remainder of that month. After the period ends, you drop back to the free version of Photoleap.
Your data and projects
Cancelling your subscription does not delete your Photoleap account or any projects you have created and saved. Your edits, layers, and project files all remain in your account. If you want to export your work before cancelling, do so now. If you want your entire account deleted after cancellation, you must submit a separate data deletion request to Lightricks support.
Billing confirmation
Check your bank or payment method statement within a few days to confirm no further charges appear. If a charge posts after your cancellation date, contact the relevant platform (Apple, Google, or Lightricks) immediately to dispute it. Keep your cancellation confirmation email; you will need it as evidence.
Refunds: what you can recover and how
Web purchases through lightricks
If you purchased Photoleap directly on the Lightricks website and want a refund, you have 14 days from purchase to request one under Singapore's cooling-off rules. Contact Lightricks support with your order confirmation and explain that you are exercising your right to cancel within the cooling-off period. They must process a full refund to your original payment method within 14 days of your request. Most refunds appear in your bank account within 5-10 business days.
App store purchases (iOS)
Apple's refund window is typically 48 hours after purchase or the start of a free trial. To request a refund, open the App Store on your iOS device, tap your profile icon, go to Purchase History, find the Photoleap transaction, and select Report a Problem. Choose "I would like a refund for this purchase" and submit your request. Apple reviews the request and will email you a decision within 48 hours.
Google play purchases (Android)
Google allows refunds within 48 hours of purchase. Open the Google Play Store app, tap your profile icon, navigate to Manage my subscriptions, select Photoleap, and tap Cancel subscription. If you purchased within the last 48 hours, you will see a refund option. For purchases outside this window, contact Google Play support directly through the app and request a refund, explaining your reason.
Partial refunds and proration
Warning: Neither Lightricks nor the app stores offer partial refunds for unused days of a billing period once the period has begun. If you pay S$10 for a month and cancel after 10 days, you do not receive a refund for the remaining 20 days. Your only refund option is a full refund within the cooling-off or grace period. This is why speed matters: the sooner you cancel after deciding you do not want the service, the better your refund position.
Photoleap subscription plans and pricing in singapore
Current pricing overview
Photoleap offers three main subscription tiers. Prices shown below are approximate Singapore Dollar conversions based on typical rates; exact amounts vary with exchange rates and your location. Always check the App Store, Google Play, or Lightricks website for live pricing before you purchase.
| Plan | Approximate SGD cost | Billing cycle | Best for |
|---|---|---|---|
| Monthly Pro (best for short-term use) | S$9.50 to S$10.50 | Monthly auto-renewal | Testing before committing long-term |
| Annual Pro | S$55 to S$60 | Annual auto-renewal | Regular users wanting value |
| Lifetime Pro | S$275 to S$290 | One-time payment | Heavy users planning long-term use |
Pricing notes for singapore customers
The conversion rates above use typical SGD exchange rates but can shift daily. The actual price you see in the App Store, Google Play, or Lightricks checkout depends on your device locale and payment method. Some payment methods may add additional processing fees. Pro tip: Screenshot or note the exact price before you purchase so you can verify your charge matches what was quoted.
Common mistakes when cancelling photoleap
Missing the critical 14-day window
Cancelling a subscription feels like a small action, so many people delay it. But if you want a refund on a direct Lightricks purchase, every single day matters. The 14-day cooling-off period starts on your purchase date, not on the day you first use the app. If you purchase on the 1st and delay cancelling until the 16th, your refund right expires. Stopee's advice: cancel and request a refund immediately if you are unhappy, even if you plan to keep using the app temporarily.
Cancelling on the wrong platform
If you purchased Photoleap on the iOS App Store and then try to cancel through the Lightricks website, nothing happens. Your subscription remains active on Apple's system, and charges continue. Always cancel on the exact platform where you made the purchase. Check your purchase receipt (in your email) to confirm whether it came from Apple, Google, or Lightricks.
Assuming your account is deleted
Cancellation and account deletion are two separate actions. Cancelling stops charges but leaves your account, data, and projects intact. If you want complete removal of your account and all associated data, you must submit a separate account deletion request to Lightricks support. Warning: Account deletion is permanent and cannot be reversed.
Ignoring confirmation emails
When you cancel, you will receive a confirmation email. Save this email in a dedicated folder or take a screenshot. If a charge posts after cancellation, you need this email as evidence that you did cancel. Without it, disputing the charge with your bank or payment provider becomes much harder. Stopee recommends keeping cancellation confirmations for at least 12 months.
Your cancellation checklist for photoleap
Use this checklist to ensure you complete cancellation correctly and protect yourself:
| Task | Status | Notes |
|---|---|---|
| Identify where you purchased (App Store, Google Play, or Lightricks) | ☐ | Check your purchase receipt email |
| Log into the correct platform and navigate to subscriptions | ☐ | Use the exact platform of purchase only |
| Click Cancel Subscription and confirm | ☐ | Follow the steps for your platform above |
| Save the cancellation confirmation email or screenshot | ☐ | Critical evidence if you need to refund or dispute |
| If eligible for refund (within 14 days for web), contact support immediately | ☐ | Include order number, email, and purchase date |
| Monitor your bank statement for 5-10 days to confirm no further charges | ☐ | Report any unexpected charges immediately |
How stopee can help you cancel with confidence
Your next steps
Photoleap cancellation is straightforward once you know which platform to use and what your rights are. Stopee has helped thousands of consumers cancel unwanted subscriptions, reclaim refunds, and avoid dark patterns designed to keep you paying. If you get stuck at any step, refer back to the platform-specific instructions above, and do not hesitate to contact Lightricks, Apple, or Google support with your confirmation email in hand.
When to escalate to a regulator
If you cancel but charges continue, or if a company refuses your legal refund request, you can escalate to the Consumer Association of Singapore (CASE). Under the Consumer Protection (Fair Trading) Act, CASE mediates disputes between consumers and businesses at no cost. Stopee recommends exhausting direct contact first (email, support tickets, and customer service calls), but CASE is your safety net if the company ignores you.
Keep your documents safe
Throughout this process, keep copies of emails, screenshots, order confirmations, and cancellation notices. Digital copies stored in cloud storage (Google Drive, OneDrive, or Dropbox) work well. If you ever need to dispute a charge or file a complaint with CASE, these documents are your proof. Stopee advises treating subscription cancellations with the same care you would a refund or warranty claim.
Photoleap contact and escalation details
Where to send formal cancellation or refund notices
If you need to send a formal cancellation or refund request by registered mail, use the following address for Lightricks (the company behind Photoleap):
Lightricks Ltd
Attn: Customer Support / Subscription Team
[Primary corporate or support mailing address - contact Lightricks support for current details]
Before sending by post, email Lightricks support directly at their support contact (available on lightricks.com) with your request. Postal mail is slower, but registered mail provides undeniable proof of delivery, which is useful if you escalate to CASE.
Direct support channels
Visit the Lightricks website (lightricks.com) and click Support or Contact Us to find the latest email address and support ticket portal. Respond to all support communications in writing so you have a record. Stopee recommends opening a support ticket rather than relying on phone calls; written records are evidence.
Dispute escalation
If Lightricks, Apple, or Google denies your refund without justification, contact the Consumer Association of Singapore (CASE) at www.case.org.sg or call their hotline. CASE will mediate the dispute at no cost and can compel companies to honour consumer rights under Singapore law.
Photoleap cancellation does not have to be complicated or frustrating. By following the steps in this guide and understanding your rights, you take control of your subscriptions and your money. Stopee has helped thousands of consumers cancel unwanted services, reclaim refunds, and avoid repeat charges. Your next step is simple: identify your platform, cancel today, and save your confirmation. You deserve clarity, control, and your money back if the service no longer works for you.