Manage Videoleap

How to cancel videoleap: step-by-step guide for singapore users

What is videoleap and why you might want to cancel

Videoleap is a mobile video-editing application developed by Lightricks that empowers creators with professional-grade tools at your fingertips. The app combines multi-layer editing, keyframe animations and sophisticated effects into a single freemium platform designed for both seasoned creators and newcomers to video production.

The service operates on a freemium model, meaning you can access basic editing features at no cost, but Videoleap also offers premium subscription tiers that unlock advanced tools and remove watermarks from your final exports. Many users in Singapore subscribe for the flexibility and creative control, but circumstances change - whether you have found an alternative app, completed your creative projects or simply need to reduce your monthly expenses, cancelling with confidence is your right.

Main features included in videoleap

Videoleap provides trimming, masking, blending, layered effects and audio editing capabilities tailored for social media content and creative video work. You can purchase individual features as one-time purchases or unlock everything through monthly or annual recurring subscriptions. The app supports both iOS and Android platforms, as well as direct web-based account management through Lightricks.

Why cancellation matters in singapore

Under Singapore's Consumer Protection (Fair Trading) Act, you have explicit rights when purchasing digital services. If Videoleap charges you unexpectedly or fails to deliver promised features, cancelling quickly stops future charges and preserves your right to request a refund. Stopee helps thousands of Singapore consumers each month understand these rights and execute cancellations without unnecessary delays or hidden fees.

Your cancellation rights under singapore consumer law

Singapore's Consumer Protection (Fair Trading) Act gives you specific protections when dealing with digital subscriptions like Videoleap. Understanding these rights empowers you to cancel confidently and escalate disputes if the company refuses reasonable requests.

What the law protects you for

The Act requires businesses to provide accurate information about subscription terms, pricing and cancellation methods before you purchase. Videoleap must clearly disclose the cost, billing frequency and how to cancel. If the app fails to deliver these disclosures or if charges continue after cancellation, you have grounds to lodge a complaint with the Consumers Association of Singapore (CASE).

Importantly, you have a right to cancel within a reasonable timeframe without penalty - though the law does not guarantee refunds for services already delivered. However, if you cancel within the cooling-off period (typically 14 days for direct web purchases), you may be entitled to a refund from Lightricks. Stopee recommends requesting cancellation confirmation in writing whenever possible, so you have evidence if disputes arise.

Cooling-off period for direct web purchases

If you purchased Videoleap directly through Lightricks' website using a credit card or online payment method, you generally benefit from a 14-day cooling-off period. This means you can request a full refund within 14 days of purchase if you change your mind, regardless of whether you have used the service.

However, if you purchased through the Apple App Store or Google Play Store, the cooling-off period is governed by Apple and Google, not Videoleap - each platform has its own refund policies that may differ.

Three methods to cancel videoleap

Your cancellation path depends on where you originally subscribed: iPhone (App Store), Android (Google Play) or directly through Lightricks' web platform. Each method requires you to access the same account where you signed up, so gather your login credentials first.

Cancel videoleap on iPhone via app store settings

Cancelling on iPhone requires you to use Apple's Settings app, not the Videoleap app itself. Many users mistakenly delete the app thinking that stops charges; it does not.

1. Open the Settings app on your iPhone.
   • Scroll down and tap your name (Apple ID) at the top of the menu.
2. Select Subscriptions from the menu options.
   • You will see all active and recently cancelled subscriptions.
3. Find and tap Videoleap in the list.
   • If Videoleap does not appear, you may not have an active subscription through the App Store.
4. Tap Cancel Subscription at the bottom of the screen.
   • Apple will show the date your subscription ends (your final billing date).
5. Confirm the cancellation by tapping Confirm.
   • You will immediately receive an on-screen confirmation; Apple also sends an email to your Apple ID account.
6. Verify the cancellation confirmation email within 24 hours.
   • Pro tip: Screenshot the Settings screen showing "Subscription Cancelled" for your records, especially if you later dispute a charge.

Warning: Deleting the Videoleap app does nothing to cancel your subscription. You must complete the steps above in Apple Settings, or charges will continue when your current billing cycle renews.

Cancel videoleap on android via google play store

Android cancellations happen through the Google Play Store app, not inside Videoleap itself. Use the Google account linked to your subscription to avoid access errors.

1. Open the Google Play Store app on your Android device.
   • Ensure you are logged in with the Google account used to purchase Videoleap.
2. Tap the Menu icon (three horizontal lines) in the top left corner.
   • The menu icon location may vary slightly depending on your Android version.
3. Select Subscriptions from the menu.
   • You will see a list of all active subscriptions tied to your Google account.
4. Tap Videoleap in the list.
   • If Videoleap is not listed, your subscription may already be cancelled or never existed under this account.
5. Tap Cancel subscription at the bottom of the page.
   • Google will display the final billing date and any refund eligibility.
6. Follow the on-screen prompts to confirm cancellation.
   • You will see a completion message; Google also sends a confirmation email to your registered email address.

Pro tip: If you have multiple Google accounts, open Settings on your Android device and verify which account the Play Store app is using before proceeding. Cancelling under the wrong account will not stop charges to your original subscription.

Cancel videoleap via the lightricks web account

If you purchased Videoleap directly through the Lightricks website (not through Apple or Google), you cancel via your Lightricks account dashboard. This method gives you direct contact with the Lightricks team if issues arise.

1. Visit the Lightricks website and log in with the email address and password associated with your subscription.
   • Go to your account profile or settings (usually located in the top right corner).
2. Navigate to Billing or Subscriptions section.
   • You will see payment history and your current subscription status.
3. Find your active Videoleap subscription and select Manage Subscription or Cancel.
   • Lightricks will display the renewal date and any upcoming charges.
4. Click Cancel Subscription and confirm your choice.
   • You may see a survey or retention offer asking why you are cancelling; this is optional.
5. Save the cancellation confirmation page or email immediately.
   • If no email arrives within 2 hours, log back into your Lightricks account to verify cancellation status.
6. Contact Lightricks support if the cancellation button does not work or if you receive a technical error.
   • Pro tip: Email support@lightricks.com with your order number and request written confirmation of cancellation within 24 hours.

Warning: Web-based cancellations sometimes fail silently. Always verify cancellation status in your account settings 48 hours after attempting to cancel. Stopee recommends taking a screenshot of the cancellation confirmation page, even though you should also receive an email.

What happens to your videoleap account after cancellation

Cancelling your subscription triggers a series of changes to your access and features. Understanding this timeline helps you plan your project exports and avoid losing work.

Immediate access and features after cancellation

You retain full access to premium features until your current billing period ends - this is a key protection for you. If your subscription renews on the 30th and you cancel on the 1st, you keep all premium tools until the 30th. Once the final renewal date passes, Videoleap automatically downgrade your account to the free tier and premium-only features become inaccessible.

Any projects you created using premium-only effects or assets may appear with warnings or be partially disabled once the free tier takes over. This is why exporting finished videos before your subscription expires is critical.

Renewal and future charges

Cancellation immediately stops all automatic renewal charges. Videoleap will not attempt to charge your credit card or Apple/Google account again once the current period ends. However, you should verify this by checking your subscription status 5 to 7 days after cancellation to confirm that no renewal charge has been processed.

If a charge appears after cancellation, contact your card issuer or payment platform immediately and reference your cancellation confirmation number. Most banks can reverse unauthorised charges within 30 days.

Your account and saved projects

Your Videoleap account and locally saved projects typically remain on your device after downgrading to the free tier. You can continue to access and edit projects, but premium-only features will be unavailable. However, if you created projects using premium effects that are not compatible with the free version, those effects may not render properly or display warnings.

Export all finished videos and important work before your subscription expires, especially if they contain premium effects, keyframe animations or paid audio tracks. Stopee strongly recommends backing up critical files to cloud storage (Google Drive, iCloud, OneDrive) so you have a permanent copy independent of the app.

Will you receive a refund after cancelling videoleap

Refund eligibility depends on where you purchased Videoleap and how long ago. Cancelling does not automatically issue a refund, but you may be entitled to one under specific conditions. Here is how each platform handles refunds in Singapore.

Apple app store refunds for iPhone users

Apple handles all refund requests for App Store subscriptions independently. Videoleap and Lightricks cannot directly issue App Store refunds; only Apple can process them. To request a refund, you must contact Apple directly through your account settings.

Open Settings on your iPhone, tap your name, then select Media & Purchases. Tap View Account, scroll to Purchase History, find the Videoleap charge and select Report a Problem. Apple allows refund requests up to 90 days after purchase for most subscriptions, though refunds within 14 days are more likely to be approved. Provide a clear reason (unwanted charge, app malfunction, service not as described) and Apple will respond within 48 hours.

Google play store refunds for android users

Google Play processes refunds independently, similar to Apple. Videoleap cannot issue refunds for charges made through Google Play. You must request a refund directly from Google through the Play Store app.

Open Google Play Store, tap the Menu icon, select Manage Subscriptions, find Videoleap, and look for a Refund option. If a refund button is not visible, tap the subscription and select Report a Problem. Google typically approves refunds within 15 days of purchase. However, if your subscription has already renewed and you are requesting a refund for a past billing cycle, success depends on how long ago the charge occurred.

Pro tip: Request refunds within 14 days of the charge date for the highest approval rate on both platforms. After 90 days, refund requests are rarely approved.

Direct lightricks web purchases and the 14-day cooling-off period

If you purchased Videoleap directly through the Lightricks website, you benefit from a voluntary 14-day cooling-off period under Singapore consumer protection principles. This means you can request a full refund within 14 days of purchase without providing a reason, even if you have used the service extensively.

To request a refund, email support@lightricks.com with your order number, purchase date and a brief message stating that you are requesting a cooling-off period refund. Lightricks typically responds within 24 to 48 hours. Once approved, refunds are processed to your original payment method within 7 to 14 business days.

If you are outside the 14-day window, you may still request a refund if you have a legitimate reason (service malfunction, misleading marketing, billing error). Lightricks is not obligated to approve these requests, but many are successful if you provide clear evidence of the problem.

Videoleap pricing and plan comparison

Understanding Videoleap's pricing structure helps you decide whether cancellation is the right move or if downgrading to a lower-cost plan makes sense for your needs.

Prices are approximate conversions from USD and may vary based on regional pricing, promotions and currency fluctuations. Check the Videoleap app or Lightricks website for exact Singapore pricing before cancelling, as special discounts may apply if you delay your cancellation decision.

Common mistakes to avoid when cancelling videoleap

Cancellation feels straightforward, but small errors can leave you charged indefinitely or unable to recover funds. These mistakes happen frequently, and we want to help you avoid them.

Deleting the app instead of cancelling the subscription

This is the single most common mistake. Uninstalling Videoleap from your phone does absolutely nothing to stop charges. Your subscription renews automatically on the billing date regardless of whether the app is installed. You must cancel through Apple Settings, Google Play or Lightricks before deleting the app.

If you have already deleted Videoleap without cancelling, reinstall the app immediately, log in with the same account and follow the cancellation steps in the method that applies to you. Then you can safely delete it.

Cancelling on the wrong account or device

If you have multiple email addresses, Apple IDs or Google accounts, you can accidentally cancel a different subscription or find that the Videoleap subscription you are looking for does not appear. Always verify which email address you used to purchase before attempting to cancel.

Check your email inbox for the original Videoleap confirmation or charge receipt. The email associated with that receipt is the account where your subscription lives. Log in to that account specifically before cancelling.

Not saving the cancellation confirmation

You may receive an on-screen cancellation message but no email, or the email arrives hours later. If you do not save or screenshot the confirmation immediately, you have no evidence of cancellation if a dispute arises. Save the confirmation page, screenshot it and forward the email to yourself or save it to a folder labelled "Cancellations."

If you do not receive a confirmation email within 2 hours, log back into the platform and verify the subscription status manually. Stopee recommends treating visual proof (a screenshot) as your primary evidence, with the email as a secondary backup.

Cancelling just before the billing date without checking your final charge

If you cancel on the 28th and your subscription renews on the 30th, you may still be charged on the 30th if the cancellation has not fully processed. Always cancel at least 3 to 5 days before your renewal date and verify the cancellation status 48 hours later. Check your bank or payment app to confirm that no charge has been processed.

Ignoring the cooling-off period for web purchases

If you purchased directly from Lightricks within the past 14 days, you have a cooling-off period right that entitles you to a full refund. Many users cancel without requesting a refund, assuming refunds are not possible. Contact Lightricks support immediately to claim this right if you are within 14 days.

Checklist: ensure your videoleap cancellation is complete

Use this checklist after cancelling to confirm that your subscription is truly stopped and your account is secure.

1. Verify cancellation status in the app or account 48 hours after submitting cancellation.
   • Log in and check that the subscription status shows "Cancelled" or "No active subscription."
2. Confirm the final billing date matches what you were shown during cancellation.
   • This is the last day you have access to premium features.
3. Monitor your bank statement or payment app for the expected final charge on that date.
   • If a charge appears after the final date, contact your card issuer immediately.
4. Save the cancellation confirmation email in a dedicated folder or cloud storage.
   • Screenshot the confirmation page as additional proof.
5. Export or back up any projects using premium features before the final billing date.
   • Download finished videos to your phone, computer or cloud storage.
6. If you requested a refund, track the expected arrival date and follow up if it is late.
   • Refunds typically appear 7 to 14 business days after approval.
7. Delete the app only after verifying that cancellation is complete.
   • Keep it installed for at least 48 hours to reference your cancellation proof if needed.

Key takeaways: cancel videoleap with confidence

Videoleap cancellation is straightforward when you follow the correct steps for your platform. Whether you purchased through the App Store, Google Play or the Lightricks website, your cancellation rights are protected under Singapore consumer law. The method you choose determines where you cancel and how quickly you can expect to stop charges.

Never delete the app thinking it will cancel your subscription; always use the official cancellation method through Apple Settings, Google Play or Lightricks. Save your cancellation confirmation immediately, verify status 48 hours later and monitor your next billing cycle to confirm that no charge has been processed. If you purchased through Lightricks within the past 14 days, request a refund to fully recover your payment.

Stopee has helped thousands of Singapore consumers navigate cancellations, refund disputes and subscription traps. Our mission is to empower you with clear, step-by-step guidance so you stay in control of your recurring charges. Whether you are switching to a different video editor, taking a break from content creation or simply cutting expenses, Stopee ensures you cancel Videoleap without stress, delay or unexpected fees. Your subscription, your choice - and Stopee is here to back that up.

Videoleap contact and company information

If you experience issues cancelling, need account help or want to dispute a charge, contact Lightricks directly. Lightricks is the parent company that develops and maintains Videoleap.

If Lightricks does not respond to your cancellation or refund request within 7 business days, escalate your complaint to the Consumers Association of Singapore (CASE). CASE will investigate on your behalf and apply pressure to the company to resolve the dispute fairly under Singapore consumer protection law. Stopee recommends documenting all communication (email, dates, responses) before escalating to CASE, as evidence of your efforts to resolve the issue directly strengthens your case.