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Cancel Videoscribe: The Right Way
How to cancel VideoScribe and protect your creative investment
What is VideoScribe and why you might want to cancel
VideoScribe is a browser-based and desktop animation platform operated by Sparkol Limited that helps you create whiteboard-style explainer videos without design experience. Marketers, educators and small businesses use it to produce training content, product demonstrations and educational material quickly.
The software provides a library of 9,000+ images and icons, drawing animations and multiple export options across its web and desktop applications. Your cancellation decision might stem from budget constraints, unused features, switching to a competitor, or simply finding the tool no longer fits your workflow. Whatever your reason, Stopee is here to guide you through the process seamlessly.
Core features and what you get
VideoScribe offers tiered plans with varying download limits, maximum video lengths and additional capabilities like reseller rights and custom fonts. The Lite plan suits occasional creators, while the Core and Max plans serve professionals with higher output demands. Understanding what each tier includes helps you decide whether cancellation is right for you or if a downgrade might work better.
When cancellation makes sense
You should consider cancelling if you rarely log in, if the subscription cost no longer justifies your usage, or if you have found a more suitable alternative. Stopee recommends reviewing your actual usage over the past three months before making your final decision. Sometimes a plan downgrade saves money without losing access entirely.
VideoScribe pricing in singapore dollars
VideoScribe charges in SGD with both monthly and annual billing options, and prices vary depending on your subscription tier.
| Plan | Monthly price | Annual price | Key features |
|---|---|---|---|
| Lite | S$16.88 | S$202.50 | 5 downloads/month, 5-minute max, browser only |
| Core | S$25.31 | S$303.75 | 30 downloads/month, 10-minute max, browser + desktop |
| Max | S$31.50 | S$378.00 | Unlimited downloads, 20-minute max, full features |
| Premium (custom) | Contact sales | Contact sales | Reseller rights, custom fonts, dedicated support |
Annual plans offer slight savings compared to monthly subscriptions. If you have only used VideoScribe for a few months, cancelling before your next annual renewal saves you significantly. Stopee recommends checking your billing date to time your cancellation strategically.
Your consumer rights and protections under singapore law
As a consumer in Singapore, you are protected under the Consumer Protection (Fair Trading) Act, which covers unfair contract terms, misleading representations and your right to cancel.
What the law protects
The Consumer Protection (Fair Trading) Act requires businesses to act fairly, clearly disclose terms and not mislead you about services or charges. VideoScribe must honour its cancellation process and refund policy as stated in its terms. If VideoScribe makes automatic charges after you request cancellation, or if the company refuses to process your cancellation without legitimate reason, you have grounds to escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS).
When you need enforcement
If VideoScribe charges you after you have cancelled, blocks your cancellation request or misrepresents its refund policy, contact CCCS at 1800-332-3622 or visit www.cccs.gov.sg. Stopee advises keeping screenshots of your cancellation confirmation and billing records as evidence. Most disputes are resolved quickly once you document the sequence of events clearly.
How to cancel VideoScribe step by step
VideoScribe requires you to cancel through your online account dashboard rather than via phone, email or postal mail. The process takes approximately five minutes if you follow these steps carefully.
Cancel via the VideoScribe website (recommended method)
Cancelling through the official website is the fastest and most reliable way to end your subscription.
- Visit the VideoScribe website and log into your account using your email and password.
- If you have forgotten your password, use the "Forgot password" link to reset it before proceeding.
- Ensure you are logged into the correct account if you manage multiple subscriptions.
- Navigate to the Account Settings section, usually found in the top right menu or your profile dropdown.
- Look for a "Settings" or "My Account" link.
- Some browsers cache old page versions, so refresh your browser if menu options do not appear.
- Select the Subscriptions or Billing section within Account Settings.
- You will see your current active plan displayed with your renewal date.
- Take a screenshot of this page for your records before proceeding.
- Click the "Cancel subscription" button or link next to your active plan.
- VideoScribe may ask you why you are cancelling; this feedback is optional but helps the company improve.
- Do not let retention offers confuse you if you are certain about cancelling.
- Review the cancellation summary, which will confirm your final access date and any remaining billing periods.
- Warning: Check this date carefully. You retain access until the end of your current billing period, not immediately.
- Confirm that the displayed date matches your expectations.
- Click the final confirmation button to complete your cancellation.
- You will see a success message on screen.
- VideoScribe will send you a confirmation email within minutes; check your inbox and spam folder.
Cancel app store subscriptions (iOS or android)
If you subscribed to VideoScribe through Apple's App Store or Google Play Store rather than the official website, you must cancel through those platforms' account settings.
- For Apple App Store subscriptions: Open the App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select "Subscriptions" and find VideoScribe in the list.
- Tap "Cancel subscription" and confirm.
- Apple will send you a cancellation email immediately.
- For Google Play Store subscriptions: Open the Google Play app on your Android device.
- Tap the menu icon (three horizontal lines) and select "Subscriptions".
- Find VideoScribe and tap it.
- Select "Cancel subscription" and confirm your choice.
- Google will email you a cancellation confirmation within minutes.
Pro tip: If you use VideoScribe on both web and mobile, cancelling on one platform does not automatically cancel the other. Stopee recommends cancelling all payment sources separately if you have subscribed through multiple channels.
What happens after you cancel your subscription
Cancelling VideoScribe does not mean immediate loss of access-understanding the transition timeline helps you plan your work properly.
Your access and data after cancellation
You retain full access to VideoScribe until the end of your current billing period. If your renewal date is 15 March and you cancel on 20 February, you can still create, edit and download videos until 15 March at no additional cost. Your account, projects and saved work all remain available during this remaining time, giving you a window to export any videos or assets you need.
What happens to your projects and files
VideoScribe retains your account data according to its terms of service. After your access expires, your account and projects are stored but you cannot log in or access them without reactivating your subscription. Stopee strongly recommends exporting all finished videos and downloading any templates or custom assets before your access ends. Once your subscription expires, your drafts and work-in-progress files are still retrievable only if you resubscribe.
Automatic renewal stops immediately
Cancelling stops all future automatic charges. VideoScribe will not bill you after your current subscription period ends, and no new renewal charge will appear on your payment method. However, confirm that no charge appears on your next statement date to verify the cancellation went through correctly.
Refunds and what to expect
VideoScribe's refund policy is restrictive but contains important exceptions you should know about.
Standard refund policy
Payments already made for monthly or annual subscriptions are generally non-refundable once the billing period has begun. If you paid for a monthly plan on 1 February and cancel on 5 February, you do not receive a refund for February's charge. The company considers the service delivered once your subscription period starts, so early cancellation does not trigger an automatic refund under normal circumstances.
When refunds may be possible
VideoScribe will consider refunds for unresolved technical issues, significant service failures or billing errors. If you cannot access your account, export videos or use core features due to a platform bug, contact VideoScribe's Customer Success team to request a case-by-case review. The company is more likely to refund if the technical problem lasted several days and prevented you from using the service at all.
Pro tip: If you purchased an annual plan and experienced persistent technical issues, document everything with screenshots, dates and times. Email support@videoscribe.co with a clear subject line like "Refund request: Technical issues 1-15 February" to improve your chances.
Free trial and new account refunds
VideoScribe offers a 7-day free trial that requires no payment details and does not auto-convert to a paid subscription. If you accidentally clicked a paid plan during your trial, contact support immediately. Stopee has found that support teams often issue refunds for accidental upgrades within the first 24 hours.
Common cancellation mistakes to avoid
Cancelling a subscription should be straightforward, but small oversights can leave you frustrated or charged unexpectedly-let us help you sidestep these pitfalls.
Forgetting to cancel before annual renewal
If you hold an annual plan and forget to cancel, your credit card will be charged the full annual fee automatically on your renewal date. Mark your calendar 30 days before renewal so you have time to cancel. Many people discover unwanted charges only when reviewing their bank statements weeks later. Stopee recommends setting a phone reminder one month before your next billing date.
Confusing app store and website subscriptions
Cancelling your web subscription does not cancel an app store subscription and vice versa. If you signed up through both Apple and the VideoScribe website, you must cancel both separately. Check all three places: your VideoScribe account settings, Apple Account settings and Google Play settings if you use multiple devices.
Not downloading your videos before access ends
You have access until the end of your billing period, but do not wait until the last day to export your work. Download all finished videos, save your templates and export any custom assets within the first week after cancelling. Technical issues or unexpected account lockouts in your final days would leave you unable to retrieve your work.
Ignoring the cancellation confirmation email
VideoScribe sends a confirmation email immediately after you cancel, but some users delete it or file it away without noting the access end date. Keep this email in a folder marked "Cancellations" so you can refer to it later. If you forget your final access date, you can always log back in and check your account settings.
Paying for a plan you do not need
Before cancelling entirely, consider whether a cheaper tier might suit your needs. If you use VideoScribe occasionally, the Lite plan (S$16.88/month) keeps your subscription active without paying for Core or Max features you do not use. Downgrading is sometimes a smarter choice than cancelling completely.
Cancellation checklist and action items
Use this checklist to ensure you cancel cleanly and do not miss any critical steps.
| Action | Status | Notes |
|---|---|---|
| Log into VideoScribe account | ☐ | Confirm you are in the correct account if you manage multiple subscriptions |
| Navigate to Account Settings → Subscriptions | ☐ | Take a screenshot of current plan and renewal date |
| Click "Cancel subscription" | ☐ | Review final access date before confirming |
| Confirm cancellation on final dialog | ☐ | You will see a success message |
| Check email for confirmation | ☐ | Check spam folder if not in inbox within 5 minutes |
| Export all videos and files | ☐ | Complete within one week of cancellation |
| Cancel app store subscriptions (if applicable) | ☐ | Apple App Store and/or Google Play Store |
| Verify no charge appears on next billing date | ☐ | Check your bank or credit card statement |
When you should keep your VideoScribe subscription
Cancellation is not always the right choice-consider these reasons to stay subscribed.
You produce videos regularly
If your work or business depends on creating videos weekly or monthly, VideoScribe saves you significant time compared to learning animation software from scratch. The monthly cost (S$16.88-S$31.50) is often cheaper than freelance video production rates.
You have invested in learning the platform
If you have built up a library of custom templates, mastered the drawing tools and integrated VideoScribe into your workflow, switching platforms means starting over. The switching cost often exceeds your subscription cost over six months.
You are only pausing temporarily
If budget is tight but you expect to resume creating videos in a few months, keeping a Lite subscription at S$16.88/month preserves your account and projects. Reactivating a paused account is easier than rebuilding from a cancelled account.
Contacting VideoScribe support if cancellation fails
If you cannot find the cancellation button, receive an error message, or believe you have been charged after cancelling, contact VideoScribe directly.
Official support contact details
VideoScribe does not publish a physical postal address for cancellation requests, but you can reach the company through these channels:
- Email: support@videoscribe.co
- Help Centre: help.videoscribe.co (search "Cancel your subscription")
- In-app support: Chat or ticket system available within your account dashboard
Warning: VideoScribe does not accept cancellation requests via phone. Always use email or the web form so you have written proof of your request and the company's response.
What to include in a support email
If you email support, provide your account email address, current plan name, renewal date and a clear description of the issue. Write: "I attempted to cancel my subscription on [date] but received an error message. My renewal is scheduled for [date]. Please confirm cancellation or advise on the next step." Keep this email and any replies for your records.
How stopee helps you cancel smarter
Cancelling subscriptions should be simple, but companies often bury cancellation buttons or make the process deliberately confusing. Stopee exists to cut through that frustration. As a consumer advocacy platform, Stopee provides step-by-step cancellation guides for VideoScribe and hundreds of other subscription services, protecting you from hidden charges and helping you take control of your spending.
Whether you are cancelling VideoScribe to save money, switch to a competitor or simply stop using a service, Stopee has helped thousands of consumers cancel cleanly, recover refunds and understand their consumer rights. Visit Stopee at stopee.com to explore cancellation guides for services you use, compare subscription costs and access templates for escalating disputes with companies that ignore cancellation requests.
Your time and money matter. Stopee is here to make cancelling easier and faster so you can focus on what matters. Take control today.